313 Customer Reviews over 8 pages
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- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-30
- Comments
-
Hyperoptic cliam to be the fastest broadband. Iam paying for 1g, but was only receiving about 70mbs. When I complained I was told they cannot guarantee the speed over wifi and I have to hard wire everything, phones, tablets, laptops etc. How silly was this or I would have to hover over the router. When I told them VIRGIN and Community Fibre assures better speeds, I was told other broadband providers are disingenuous in their advertising. The customer services has a lot to be desired. I would not touch this company, unless of course you want a headache, or hardwire all your devices.
- Location
-
- Location
- Glasgow
- Reviewing
- Hyperoptic
- Date
- 2016-09-11
- Comments
-
Purchased the 100MB from Hyperoptic. My downloads were running slow, after checking my speed it was only 26MB. I called Hyperoptic to be told I can only get 100MB if I use an Ethernet cable and not the wireless hub. No where on their website does it say this. The person who fitted it didn't mention it and neither did the sales rep. I cancelled my BT broadband and paid to get out of their contract early. Only to be mislead and sold wireless broadband from Hyperoptic which doesn't actually work unless via Ethernet. It would be interesting to know how many people have actually been sold this and have not checked their actual speed. I called Hyperoptic to complain and got nowhere.
The following is my package details:
100Mb download and upload speed
Unlimited usage, no data limits
No BT landline (line rental) required
Consistent, fast speed
Hyper-hub (wired & wireless) router
24/7 customer support
12 month contract
In very very small print: Gbps speed is not achievable by a single device over wi-fi. If you are looking for a 1Gbps connection to a single device, a wired connection is required.
However, this doesn't say you cannot achieve 100MB or anywhere near it unless connected to a wired connection.. Completely false advertising.
- Location
-
- Location
- Hahahaha
- Reviewing
- Hyperoptic
- Date
- 2022-05-05
- Comments
-
Don’t even bother. Never seen such unprofesisonalism. They make you wait 2 weeks for a ‘surveyor’ only to wait another 2 weeks for the ‘Installer’ to come tell you they can’t do it,
It’s 2022, sort it out, you don’t need 6 different engineers to lay a cable, you’re just taking the piss tryna get as much doe off eachother as possible.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-12-04
- Comments
-
Awfull company to deal with is mildly said. Make sure you keep an eye on your bank account t as they tend to charge you almost double without telling you. £50 for sin internet seems like I should be getting a caviar with it. £35 for basic package is already a rip off. Customer relations and customer services are terrible to deal with. Uneducated for starters and keep repeating same things. I just cannot wait to get rid of them. I will certainly not pay £50 which they attempted to charge me if I have to I will go to court
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2022-07-07
- Comments
-
Useless. Cancelled installation 3x with no notice. Just did not show. Then give you new slot 4 weeks away then cancel that. On hold for 45 mins and more. The worst service. Do not get.
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2021-07-14
- Comments
-
Waited over a month for an installation date only to be told they're waiting for equipment yet all my neighbours are having theirs fitted no problem. Contacted chat and was told they'll be in touch, exactly the same thing they told me on 14th June( it's now 14th July)
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-04-12
- Comments
-
We have agreed with Hyperoptic to install our Wi-fi on 8 April and the set-up engineer never show up while lying to their back office staff that he / she has knocked on our door on.8 April but we were not around. We were at home by the time he / she claimed he knocked the door and we never heard anyone knocked the door that day. We immediately contacted Hyperoptic to find out what happened but they were only able to rearrange the Wi-fi set up 5 days later, which is 13 April.
We had an extremely bad impression and experience with Hyperoptic and are very disappointed about their quality of service. Hyperoptic should look into the issue of engineer never showing up seriously.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2021-05-26
- Comments
-
I waited for a month to get Hyperoptic Wi-Fi and still nothing happened. I needed to spend money over other mobile Wi-Fi while they were trying to understand how to instal their own broadband. I am really upset by the lack of honesty from them. They kept telling me that they would have sort out everything in a couple of days, but that became weeks and then an entire month. Speaking with another broadband company, to which I explained the situation they couldn’t even understand how a company would be so useless and unskilled. Huge delusion, especially because the reviews about them were so great!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2021-04-23
- Comments
-
I lost service for 9 weeks, their customer service is a total joke! You raise a ticket, wait 3 days being ignored, then get an email saying they are closing the ticket because of inactivity.
Finally they replied, blaming me which was proven not to be the case. Then they went quiet again
In the end I withheld payment, and got a series of aggressive emails saying they had suspended a non-existent service. Still no resolution, they make BT look good!
- Location
-
- Location
- Hammersmith
- Reviewing
- Hyperoptic
- Date
- 2023-10-11
- Comments
-
Hyperoptic is terrible, choose another company if you have a chance
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2022-07-08
- Comments
-
Today is 3rd day since the internet is not working. Tried calling customer care guys dozen times and every time they say engineers are out and engineers are out. When asked what is the issue they say we don't have technical details neither they have any ETA when it will be resolved. I am getting a feel customer care executives are just given a script to read when customers call. Extremely frustrated as I am not able to do my office work. I am not going to continue Hyperoptics for the pathetic customer care service they have given as my contract is suppose to renew next month.
- Location
-
- Location
- Richards
- Reviewing
- Hyperoptic
- Date
- 2019-01-28
- Comments
-
Truly terrible. Intermittent and slow (when it works!) Currently have been 4 days without WiFi, when all other providers in my block of flats are ok. I work from home, so have had to sit in cafes to get internet to work for the past few days. No apology or compensation from customer service, and no commitment to a ‘fix date’. Have terminated my contract. Will never use again!
- Location
-
- Location
- Bristol
- Reviewing
- Hyperoptic
- Date
- 2023-06-27
- Comments
-
I wish I could give this disgraceful company lower than 1 star. Their customer service is the worst I have ever experienced. Their staff are rude and just talk over you, whoever trained them needs to be fired! They are also very incompetent, I called their "customer support" line and was told something different every time I called. Each "advisor" providing contrasting information, one of them even suggested I google the problem myself!! They sent out an engineer to my flat who didnt even work for them and turned up without the correct tools for the job! They didnt even apologise for wasting my time. They price is a rip off. PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS
- Location
-
- Location
- Uk
- Reviewing
- Hyperoptic
- Date
- 2023-05-25
- Comments
-
I can’t start to explain the horrendous service I have received from Hyperoptic. So far they are happy to leave me for over 2 weeks without broadband when the error is very clearly theirs. They have no care of concern for the extreme impact this is causing me by not being able to work from home and go about my daily life. Please do not use this company. Provided a much better service previously from sky.
- Location
-
- Location
- Cardiff Bay
- Reviewing
- Hyperoptic
- Date
- 2017-10-17
- Comments
-
The first engineer decided to take the most visible route for the cable and drilled a hole 1/3 of the way down a wall to take it into the cupboard - despite having a skirting board available to follow. He also left a mess and didn't even say he had finished. Hyperoptic said they would send a different fitter who didn't turn up and no contact from hyperoptic. Wouldn't touch them with a barge pole!
- Location
-
- Location
- Shepherd's Bush
- Reviewing
- Hyperoptic
- Date
- 2021-08-11
- Comments
-
Completely unreliable service. I filled an on-line form and then spoke to a customer service representative who said that since I’m a new customer, someone will give me a call shortly to provide all of the information. After giving them two more calls no one wants to take responsibility, trying to redirect me to their colleagues. I spoke with them a month ago and they told me that they will have to build an infrastructure (bring the cable from the next street) and one of the engineers will contact me within two week as obviously they want me to become their customer. I've been waiting for more than one month now, using my personal data with a hotspot. Now when I ask them why no one gave me a call saying we’re not available in your area I received “I don’t know”. Don’t waste your time with these people, they're just completely unprofessional like they were running the company for the first time. Customer service does not even exist. Very disappointing!
- Location
-
- Location
- Edinburgh
- Reviewing
- Hyperoptic
- Date
- 2024-03-08
- Comments
-
We signed up, having read reviews about potential the company taking months to dig up the road etc so already we were unsure about them. We call up to get an engineer to see how they will get a connection into the house (couldn't do it online which was a waste of half an hour). An engineer comes out says it shouldn't require digging up the road, you just need to ask your neighbours about attaching some wires to their houses. We do that, the next Engineer comes out, he arrives at 9am when he was booked to come in the pm. He asks us if we have spoken to a totally different set of neighbours and says he has to drill deep holes into their houses for his ladder (yes ladder, considering there they're only going up one floor I've no idea why you need a 5 inch drill into a house), I already know one of the neighbours in the other direction says they don't want any drilling into their home (pretty reasonable request) so I tell them that they've wasted our times. We've spent another £55 with virgin media waiting for them to come and do this work and they've messed us around. We then call up customer services to cancel and get our refund for the initial payment and due to the fact we got a second engineer out we weren't eligible for a refund. They would not listen to anything else we had to say, we asked for someone more senior and supposedly they don't speak with customers. They totally wasted our time and kept the cash. What an embarrassment of a company.
- Location
-
- Location
- Canary wharf
- Reviewing
- Hyperoptic
- Date
- 2021-02-16
- Comments
-
I’ve been a hyper optic customer for over 10 years. I have been generally disappointed with the speed of my 150 gb.
It is not uncommon to have streaming movies start to que.
especially around 11pm to 1:00 am the speed is horrible.
I don’t get it. It is fiber optics. I’m grateful that we are finally moving and I can pay their cancellation fees after being a customer for 10 years. That’s hyper. I wish I never met you.
- Location
-
- Location
- Leeds
- Reviewing
- Hyperoptic
- Date
- 2022-04-28
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-02-23
- Location
-
- Location
- Reviewing
- Hyperoptic
- Date
- 2016-03-08
- Location
-
- Location
- london
- Reviewing
- Hyperoptic
- Date
- 2021-04-24
- Location
-
- Location
- Edynburg
- Reviewing
- Hyperoptic
- Date
- 2022-04-29
- Location
-
- Location
- salford
- Reviewing
- Hyperoptic
- Date
- 2020-03-02
- Location
-
- Location
- Chelmsford
- Reviewing
- Hyperoptic
- Date
- 2022-11-30
- Location
-
- Location
- Croydon
- Reviewing
- Hyperoptic
- Date
- 2017-12-19
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-19
- Location
-
- Location
- Liverpool
- Reviewing
- Hyperoptic
- Date
- 2019-03-12
- Location
-
- Location
- Reviewing
- Hyperoptic
- Date
- 2023-08-30
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-01-31
- Location
-
- Location
- Reviewing
- Hyperoptic
- Date
- 2018-11-01
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2022-09-08
- Location
-
- Location
- Liverpool
- Reviewing
- Hyperoptic
- Date
- 2020-03-14
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.