211 Customer Reviews over 22 pages
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- Location
- Hindhead
- Reviewing
- Gigaclear
- Date
- 2024-02-13
- Comments
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I ordered Gigackear in May 2023 with an initial installation date of August 8th 2023. Here we are 13th February 2024 with no service. They have cancekked 5 times each time, apart from teh ,ast when they promised the delay is only 8 days. Due tomorrow but when I called yesterday nothing was booked. A complete shower
- Location
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- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2024-02-10
- Location
-
- Location
- North Oxon
- Reviewing
- Gigaclear
- Date
- 2024-02-07
- Comments
-
Ordered the hyperspeed 900 package in July 2023 this was put back three times - fibre to the building was installed end of Jan and the fibre to the modem installed by their contractor early Feb, the engineer said that the fibre is rolled up around the top of the telephone post.. so not connected! and the fibre to the house has been cable tied around the down pipes!! contacted gigaclear but they dont seem bothered so will renew my contract with talktalk next month and they can collect their hardware and make good the works so far. what a waste of their contractors time..
- Location
-
- Location
- Bruton
- Reviewing
- Gigaclear
- Date
- 2024-02-07
- Comments
-
Had a few issues getting connected, but once installed it is very fast and reliable.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Gigaclear
- Date
- 2024-02-02
- Comments
-
Simply the reviews on here are true.
I've had missed appointment's
Promised call backs. Communication is below poor. They promise you the stars on the phone but fail to deliver.
Somehow I was able to raise this to exec level and have their mobile contact details.
Poor workmanship from untrained subcontractor. They lied about the issue with the diode as to the reason for the delay which is later found out.
Nails sticking out of the wall.
Speed is well below advertised .Also damaged my car in their way out.
Avoid if you can. Less stress and better signal somewhere else.
- Location
-
- Location
- Huntingdon
- Reviewing
- Gigaclear
- Date
- 2024-02-01
- Comments
-
The connection to the Internet is regularly broken for days at a time. You report a fault and by the time they respond it might be working again. Their website also lies and pretends that the service is working almost everywhere almost all the time.
- Location
-
- Location
- bristol
- Reviewing
- Gigaclear
- Date
- 2024-01-24
- Comments
-
Outstanding all round
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2024-01-23
- Comments
-
Installations was faulty so our drive got dug twice. The guy who then connected the line gave poor instructions, plugged one box in and walked off. We were left for days resetting boxes, trying to make the app work and though customer services was polite they clearly (pun) were used to having multiple lines open and letting people take about an hour of the above go on until some result came or in our case didnt. Ripped off!
- Location
-
- Location
- Wilty
- Reviewing
- Gigaclear
- Date
- 2024-01-17
- Comments
-
Stole from me made me wait 10 days to get back which sent me overdrawn, mislead me, failed promises! Promised call backs which didn’t happen! Arranged for jobs to be done at my property but got that wrong and I took day off! I’ve lost earnings because daily calls to them to rectify their incompetence! Ask for a good will gesture to help move on! Insulted me! So now involved trading standards and solicitors and advising people of the company ethos and incompetence, just watching watch dog and going to look into going that route as well. Shame people mistake kindness for weakness! I now want the lot. Extremely more than what I kindly asked for, such a shame good luck gigaclear. Do remember its all in writing and recorded calls
- Location
-
- Location
- Near Daventry
- Reviewing
- Gigaclear
- Date
- 2024-01-17
- Comments
-
If you have choice, go elsewhere. My original installation date was 14th Nov 2023 and I'm still waiting. I have had 3 engineer visits to carry out the external install but each one has given a different excuse as to why they couldn't do it. The last guy said he wasn't contracted or paid to dig a trench over 20m! They have done one survey and phoned again this morning saying they need to do another survey. I'm not technically a customer yet and I'm very concerned how things will be when I am. Unfortunately, they are the only fibre internet installer available in my area but I'm tempted to just stick with my slower sky broadband.
- Location
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