466 Customer Reviews over 47 pages
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- Location
- cheltenham
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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our download speed has recently dropped so that our 2 computers are taking longer to fill the screen
- Location
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- Location
- Gatehouse of Fleet
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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Given our rural area and its slow broadband provision we are happy with the service from DirectSave
- Location
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- Location
- BIRMINGHAM
- Reviewing
- Direct Save
- Date
- 2019-09-09
- Comments
-
Donot touch direct save no phone for 4 weeks broadband up and down complete robbers
- Location
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- Location
- Norwich
- Reviewing
- Direct Save
- Date
- 2019-08-31
- Comments
-
AVOID AVOID AVOID, no response to emails, took 70 minutes to speak to a customer service rep when I was apparently 6th in the queue. Customer Service rep had no idea, obviously has not been provided with appropriate training, tried to quote me me GDPR, shame Information Governance is my job. Have cancelled as no contract, as no response or info from them as to when service will be provided, 13 days after signing up.
- Location
-
- Location
- Newtownabbey
- Reviewing
- Direct Save
- Date
- 2019-08-12
- Comments
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Haven't had internet for nearly a week, customer service is terrible, keep telling me the same story, wouldn't recommend it to anyone
- Location
-
- Location
- Atkinson
- Reviewing
- Direct Save
- Date
- 2019-08-12
- Comments
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Speeds drops a lot, I work from home a fair amount and the speeds I get are a big concern. Several times I have called in to ask why the speeds so slow and theyve always blamed third parties or just said theyre not... Their customer service team are very poor at their roles; limited knowledge and very obnoxious.
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2019-07-31
- Comments
-
This is from far the worst company I have dealt with in my entire life!
I signed up for fibre broadband, completely convinced after being assured by an adviser that in case of ANY issues a technician would be sent to my place. From the day I got the modem, at the end of June, internet only worked for a few hours then abruptly stopped. I haven't been able to get any connection since them.
I immediately called Direct Save and was told that unfortunately nothing could be done on their end and that the company's policy didn't allow them to send any technician in case of issues.
I was in shock, as obviously, I was lied to in order that I signed the contract. I asked that they cancelled it, which was refused first but 2 calls later they finally orally agreed, recognising that I was lied to.
After one month and a half, and a dozen of calls, waiting hours on the phone, Direct Save has eventually cancelled my contract, asking me to pay around £200 !! I refuse to pay it and I am in touch with a lawyer (friend of mine) to take legal measures as they categorically refuse to hear me and don't answer my complain letters.
Avoid them!!! That is my only advice. They are just a bunch of thieves, making false promises in order to steal your money.
Who would accept to pay for a service they don't get??!! Would you recon it is legal?
- Location
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- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2019-07-22
- Comments
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Absolutely appalling company. No Internet for over three weeks now and no closer to a resolution. Queue times are horrendous to speak to customer service or support. When you do get through there is zero contrition, instead a chippy and conbative attitude. Unbelievable!!!
- Location
-
- Location
- kilburn
- Reviewing
- Direct Save
- Date
- 2019-07-14
- Comments
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At first it was fine I told them I wanted invoice to review my bills but sent nothing and was charged I did not realise this as I could not get online they had not registered me on the system when I informed them. Eventually I was able to review my bills but if you do not see them online in time then they are gone, you should be able to review bills you have missed.
I had threatening text messages stating that I had not paid my bill even though it is direct debit. I called customer service and they confirmed it was a mistake it was paid and they apologised it would not happen again but yet again I got another threatening text message for a new bill. I once again called customer service and they said I must of disabled my direct debit which I had not done and they had blocked me from getting internet as they stated I had not paid 2 of my bills. I called my bank and they stated directsave had not taken any money and that's why there was a problem.
I contacted directsave again and informed them and they realised it was their mistake they had not taken payments for the bills. There has been constant incompetency on their part to make sure the bill is paid. They had also taken £9.95 for membership fee that I did not agree to and had to get them to pay me back the money they took out without my permission. I feel this company need to train their customer service and account department on how to manage payments and to make sure to thoroughly check why it has not been paid before threatening customers
- Location
-
- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2019-07-12
- Comments
-
Poor technical support for an unreliable service and equipment. APPALLING customer service - chippy ill-mannered call centre staff. Will be moving to another ISP.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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