182 Customer Reviews over 19 pages
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- Location
- Southampton
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-30
- Comments
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The most unreliable internet provided ever! Connection keeps crashing.
Phone line stopped working for 2 months and customer service was unable to help determine what was happening. Then connection came back out of the blue.
Will definitely not renew my contract!
- Location
-
- Location
- east london
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-29
- Comments
-
I switched from bt broadband to vodafone broadband last year, the worst thing i have ever done, the speed is terrible and constantly cuts out, i went for a deal which included a iPhone 6 and home broadband as i have been a vodafone customer for 16 years,i am now looking at other broadband providers, if vodafone want to keep there customers they should provide a better service.
- Location
-
- Location
- Barrow in furness
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-24
- Comments
-
The worse broadband I have ever had have contacted Vodafone several times and had engineers out still rubbish rang last week again and was told I would get a new router by Saturday joke never came just phoned again and they said it had t been sent and will defo recieve one tomorrow so I have internet that I can't use as it constantly goes off but they still expect their payment each month
- Location
-
- Location
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-13
- Location
-
- Location
- Bristol
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-12
- Comments
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Very very disappointed with this service, the offer is too good to be true. Dont fall for it. Internet soeed is terrible and they lied and said that the signal for us would be as good if not better than eith sky (who we were already with) i can assure you that we had no problems with sky at all and vodefone are just rubbish.
- Location
-
- Location
- Evesham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-09
- Location
-
- Location
- Hythe, Kent
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-09-04
- Comments
-
We switched to Vodafone from BT, who turned out to be just as awful as TalkTalk before them. The switching process went wrong. For some reason BT declined to release our number after we expressly said we wanted to keep it. BT weren't interested iunless we signed another 24 month contract and then with no guarantee we'd get our number back. I contacted Vodafone, who were (a) concerned, and (b) absolutely brilliant. They requested the number from BT, who immediately said it was available! So after a couple of days with a rogue number, Vodafone had us back on with our old number. NIce work guys!
The router is great. It's easy to set up and seems robust. Although we can access the wifi from most places in the house, adding range extenders was child's play, so now we have a solid signal everywhere.
Speed is impressive. We're some distance from the roadside box but we still consistently see in excess of 50MB. Unlike our previous two providers, there's no evidence of traffic shaping with Vodafone, and our speed remains stable even at peak times.
We get a discount because our mobiles are with Vodafone. The online billing is informative and convenient. The broadband app for Android makes controlling our home network easy, and for us a real benefit is the ability to have a secondary family or guest network.
I accept that not everyone has the same experience, and people are quick to complain about a poor one. I think it important to offer a balancing viewpoint though; switching to Vodafone for phone and broadband was the best decision that we've ever made.
- Location
-
- Location
- Motherwell
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-08-25
- Comments
-
Customer service is poor had issue for 4 weeks said it would take a week to fix still not heard anything to say what they have done now working on and off.
No common courtesy towards the customer absolute Cowboys.
Stay with BT
- Location
-
- Location
- Knaresborough
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-08-21
- Comments
-
Vodafone broadband is awful for some reason I can connect to it at the end of the street but not upstairs in my house
- Location
-
- Location
- BS34 5QD Patchway
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-08-21
- Comments
-
I bought my son a dongle a month ago - 10gb and 10gb free for £20.00 pound (a 30 day contract). was told he could bever use 20gb in a month YET we were not told to have it switched off all the time when at home or charging the dongle... three weeks later we get a phone bill £245.50!!!!!!!!
Apparently it updates and downloads each evening automatically and used up 39gb data and now i am stuck with the bill.
I am unemploeyd, single mum and do you think Customer Services would help ??????? NO
I am totally fed up and upon asking to close it i was told to pay for yet another 30 days.
Sick and tired of them and there lack of care and not informing their customers upfront
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.