EE Mobile Broadband Buyers Guide

EE 4G mobile network coverage areas plus a 5G network available in over 60 cities

  • The largest 4G network - 99% of the UK's population covered
  • Double speed 4G now rolling out to enabled cities and towns
  • 5G available in more than 60 cities
  • 4G roaming in 48 EU countries for no extra cost

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EE Mobile Personal WiFi
£12.00 per month
1 month contract

No upfront cost

  • Double speed 4G on many plans
  • From 5GB to 50GB usage
  • SIM only plans available
  • No upfront cost on many deals
  • 24 month and 30 day contracts

Buy now

EE Mobile Tablet Bundles
£49.99 per month
24 month contract

£49.99 upfront cost

  • Android and iOS tablet options
  • Up to 20GB monthly usage
  • Double speed 4G
  • Upfront tablet cost from £49.99
  • 24 month contract

Buy now

EE Mobile Highest Usage
£30.00 per month
24 month contract

No upfront cost

  • 50GB usage for £30 per month
  • Double speed 4GEE Extra
  • Free mobile WiFi device
  • Highest usage for SIM 12GB
  • Range of contract lengths available

Buy now

Reasons to choose EE

  • The 4G network covers 99% of the population
  • Average 4G speeds are the fastest of all UK mobile network providers
  • Access to 4G+ in select areas, with speeds three times faster than normal 4G
  • 5G already available in more than 60 cities
  • 4G pay monthly plans available on a contract as short as one month
  • 4G roaming included for 48 European countries
  • External aerial available to boost signal in areas with poor coverage, such as rural regions
  • Get six months free Amazon Prime Video when you sign up

Possible downsides

  • No unlimited mobile broadband plans
  • 5G plans are limited to a maximum of 100GB data per month
  • 5G deals require a 24-month contract

Features at a glance

  • 4G speeds average over 30Mb, while you should expect well over 100Mb speeds on 5G - and increasing. Obviously this all depends on coverage and other factors in your area

  • One, 18 and 24 month contracts available, depending on your choice of plan

  • Up to 500GB on a 4G plan, and 100GB on 5G. Contracts vary from one month to two years

  • Support online and via the phone

  • Inclusive WiFi data on all deals, including coverage on the London Underground

  • USB dongle and Wi-Fi personal hotspots (including home routers) available

  • Extra data can be purchased if you need it, and you can also put a cap on your usage to avoid excess charges

3.4 stars
  satisfaction rating based on 458 customer ratings since 2019-07-10. See more EE Mobile customer ratings and reviews.

Details last checked on 2020-06-25

Pay As You Go

From £59.99 for the device and 2GB of data spread over 30 days

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Sim Only

1 month contract from £15 for 5GB, nano SIMs available

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Personal WiFi

From £13 a month with 5GB data, some devices free on longer contracts

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Double Speed 4G

All EE deals are 4G, double speed 4GEE Max on 30GB or higher plans

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Short Contract

30 day contracts from £25 with 15GB usage, £40 for device

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Highest Usage

50GB usage for £30 a month with free WiFi devices, 24 month plan

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4G Home Router

From £35 a month with 100GB data, get up to 500GB

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Tablet Bundles

From £13 on a 24 month contract to full price on cheaper tariffs

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HTC 5G Hub

From £50 a month with 50GB data, get up to 100GB

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Check Coverage

4G+ in London, 4G coverage 93%, 3G 98%, Advanced 3G 80%

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Details last checked on 2020-06-25

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE Mobile.

Customer Ratings Summary

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 458 customer ratings since 2019-07-10

Show all time ratings

Add your own review of 4GEE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Been loyal to EE for phone and broadband for some years. After 6mths in current house, last year, internet stopped working. 5 weeks of phone calls with EE, all tests done, eventually BT Openreach turned up, nothing resolved, then internet randomly went back to normal. Early March, same issue. All tests done, but either zero internet connection, or as slow as old dial up. This time no Openreach requested as I didnt fulfil some or other category. My 'complaint' automatically terminated with issue unresolved. I rang again, requested extra data to tide me over which I'd asked for before and got silence. I rang again to cancel contract. When told there wd be charges, I said 'woah, no way, you have, and can see, you have NOT supplied a service, therefore I am not going to pay any charges'. Silence, 'please hold'. Put thru to gent in Plymouth who agreed and confirmed I cd leave with no early termination charge. They express great apologies that I'm leaving and say that indeed 5 weeks with almost zero service was a long time to wait. I get the feeling that all the nice people at EE are that nice, to a) keep you calm from exploding in thus ridiculous situation and b) slightly delude you into staying, just in case it will be fixed. I ring back the following day to their complaints dept. It's like being in an episode of The Stepford Wives. A classic. Within that conversationwigh the very laid back ever so nice Nick, I'm told I am not the only person this is happening to. Indeed that is so, as I find out on my local community Facebook page. I'm wondering if having any internet connection is worth the angst.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Scottish Borders EE Mobile  
Sudden drop in speed from 30 mbs download to 3 mbs
This is an hub operating over the mobile network.
For first year it worked ok although it needed frequent rebooting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wapping London EE Mobile  
Having suffered daily mobile broadband speeds of typically 0.5mbs, I am finally out of contract. Dozens of calls to customers services and engineers got me absolutely no where (the problem and reliability were never fixed even after 9 months of issues), kept telling me of mast failures in the area, I even complained to the ombudsman but they couldn't help either. if you want broadband - don't do mobile, get a fixed line or 'enjoy' the consequences...if EE has the fastest broadband in the market, I certainly never got to experience it - its like having internet speeds in the 90's....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE Mobile  
Sold me a SIM card that was not compatible with my cell phone. I tried to return it an hour later and many attempts to make it work and was told I was out of luck, Surly clerk and out 20 GBPs so I suggest visitors to the UK give EE a pass.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Surbiton EE Mobile  
Recently arrived in U.K. Bought ee sim and 10 pounds credit. Set up and made about 5 local calls. Next day my credit was 0.00! Called customer service and this would cost 25p, but as I had no credit I was not able to be connected. What an unbelievable stupid system! I have a problem with my credit not working, but without credit I can't get help!!!! I now have to either spend valuable holiday time looking for a shop or waste 10 pounds and throw away ee sim and go to a real mobile provider who actually values their customers. EE is just a waste of money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE Mobile  
I recently got my phone stolen, I rang up and they said I. Eroded a crime number, but the police don't want to know or bother with all of this.
So I rang up again and said I'd lost it, the said they where 'too busy' and to ring again the next day.
I rang again and they said the exact same thing, now I'm getting annoyed. Finally they said my phone was Insured after be telling them 10 times and they said they would drop a new one off the next day, said it would come between 8am - 6pm
There's no one in my house so I had to sit in miss work and wait all day, 4:50 they finally came. With a phone with a scratch on and no SIM card. I rang and they said they couldn't do anything about it. And now I've gone over a month with no phone and basically lost my job as I need my phone for my work. I have no way of contacting anyone unless I make a 15 minute trip to my mums house to use her computer, worst of all I'm still paying £60 a month for this phone and I don't have one. Worst company I've ever dealt with. Furious
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE Mobile  
I bought a contract phone on January 2016 £29.99 from Wembley store. When I sign a contract a staff hand me over 4 sims card with 1GB capacity. I told him I didn't want the sims. But he manage to tell me it's company policy that I have to take the sims and will be free for a month and will be charge from another month. I went back to store after 2 weeks and hand it all the sims to him. The name of the guy is Raghav. His an Indian guy. He told it's been cancelled but I was been charged £63.17 in First month and second month I was charged £69.71. I been to the store 4 times to talk about my bills but no one could help me out and told me I got to wait for the guy to return back from his holiday. I have called EE but the customer service was poor. They could only say sorry. Sorry doesn't make any change is because they are not paying a penny. My money is been charged. I have been loyal customer with EE for almost 8 years. My whole family members are with O2. These is what feedback I prefer to get. I am really I unsatisfy with the service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wembley EE Mobile  
A few weeks ago I had a key cut in a little shop in town. Unfortunately when I later tried it at home it didn't work properly. It wasn't the end of the world; these things happen. The next time I passed the shop I called in and told the proprietor. “Sorry,” she said, “let me fix it for you.” And she did. That's customer service. I now need another key cutting and will go straight back there the next time I'm in town.

Two months ago I decided to change my mobile telephone contract and spoke with a member of staff at the company with which I have held an account for nineteen years. Unfortunately, when the new SIM card arrived it didn't work. It wasn't the end of the world; these things happen. I called the company back and spoke to another member of staff, slipped down the rabbit hole and entered the excrutiatingly exasperating(TM) world of Customer Services.

Apparently the instructions with which I had peen provided by the original call handler were incomplete. Days later, after countless utterly fruitless calls I eventually got through to someone who sounded like they understood my problem. I grasped hold of this individual, clinging to their words as a drowning mariner clings to a fortuitously passing piece of driftwood. Speaking in soft, calming tones, my saviour explained the situation: it turned out I should have been told about a fourteen day period during which their internal 'systems' would process the order. Talking me gently back from the ledge upon which I was precariously perched he assured me – assured – that he had effected the necessary change and that my phone would work once again in a maximum of fourteen days. He lied.

At this point it would have been useful to contact this person again but it proved impossible. I hadn't been allowed to take his name because of 'security'. Security – the handy catch-all that in a post-9/11 world lets anyone in a call-centre completely off the hook. My incorrectly identified saviour hadn't lied out of malice, he just didn't give a toss. Failure to do his job properly, to provide a customer with service, would have absolutely no consequence to him whatsoever. Nothing. Zip. Nada. Knowing this, he simply didn't care.

Eventually, after two letters to the CEO, the company's high-level complaints office admitted there is nothing they can do. I have been offered seventy pounds by way of compensation and some more money off a new phone. I didn't want a new phone. I didn't want compensation. All I wanted was for someone to take some bloody responsibility and stop treating us, the paying customers, with the maddening indifference to which we have all become accustomed.

I had a similar situation with an insurance company earlier in the year, another intransigent berk who couldn't do her job. They gave me fifty quid in compensation too. I now need another insurance policy. I won't be going back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
UK EE Mobile  
ABSOLUTELY AWFUL. INCOMPETENT AND DISHONEST!!!. After calling to upgrade a sim only contract, the sim never arrived, and it turned out that they had not changed anything apart from the cost of my current contract which had increased! They then didn't change bank details correctly which meant that instead of switching payments from my mother's bank account to mine, they started debiting both accounts! Lastly, when my sister upgraded she gave me her old iphone, which ee said they could not unlock because it was no longer registered to anyone...I then took it to a phone shop where i paid £45 to unlock it, and despite me paying upfront my sister got a bill charging her for it (so much for 'it can't be done')!!!
They always put up the prices mid contract too!
DO NOT USE EE!!! I REPEAT, DO NOT USE EE!
Birmingham EE Mobile  
Last month I exceeded my voice allowance, not by a little in reality, some 400 minutes over my 1000 minute call allowance and was supplied with a very extortionate monthly bill of circa £225 (normal bill is just £27). FYI, I have never exceeded my call allowance in the past, nowhere even close. Normally my usage is somewhere in the region of 400-500 minutes per month. I do however regularly get close to my data allowance and when I get close to it I receive text alerts happily reassuring me that EE will keep me informed as to my proximity to my monthly limit. I get nice alerts at 80%, 90% and at 100%. I always know where I stand with my data. I always assumed the same would hold for voice (never having got even remotely close it was only an assumption and a very flawed one at that it seems). It seems that EE in their infinite and ever greedy rational have decided to offer this as a service but only as an opt-in service (3 of the operators did not even know this service existed by the way so how do they expect the customer to know?) whereas the data allowance alert seems to be set for all (at least I never opted in for it). I can only see one argument for making this an opt-in service and that it to benefit EE with the ability to present customers with huge bills when they exceed their allowances. Anyway, some 5 or 6 calls later, 3 of them to chase a response, 2 attempts to raise said complaint only to find the first attempt was not even logged and I finally get a call some 8 days later by an operations manager telling me basically tough!!! Apparently, EE are very happy to have charged me some £200 pounds for exceeding my allowance and they will not compromise on the amount. Now, I know they can and they do compromise, it just seems to be a lottery as to whether or not they will. In my case they are not prepared to budge. I offered to pay twice my monthly contract rate which would easily have covered the minutes I used but no, they are not willing to entertain that as an option with me. I have used EE for in excess of 10 years now. Guess what, not anymore! As soon as my contract is up then it is a wave bye bye to EE along with the other family owned contracts – I have a big family btw! Told EE this as well, guess what – they did not give a monkeys!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Luton EE Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT Student Broadband

Last minute student broadband offers and options

Posted on 2019-09-12 11:39 in Features Offers Hyperoptic Three Vodafone 4GEE BT NOW Broadband Plusnet Virgin Media

It's the time of year where students around the country are heading to university, either to start their studies or return for a new academic year.

Whether you're heading to uni for the first time, returning to your student accommodation or about to start out in a new student house share, now's the time to look for a good student broadband offer to keep you online over the next 9 months.

To prepare for student broadband season, we updated our longstanding Student Broadband Guide to reflect some of the student-specific offers available this year with student-exclusive 9 month contract offers from BT and student-exclusive cheaper 1 month rolling contract offers from Virgin Media.

Both of those option mean that you can avoid paying for broadband costs should you head home or go off on travels in the 3 months between academic years. But of course you don't need a special student exclusive offer to get short contract broadband from other suppliers, for example NOW Broadband, Plusnet and Hyperoptic also have competitive 1 month rolling contract offers that even undercut BT and Virgin's prices.

This year, we're also endorsing a mobile broadband option for the first time. Well, it's 4G or 5G mobile broadband technology sold as home broadband services. With 4G and 5G home broadband routers from Three, Vodafone and EE you may have to commit to a much longer contract, but you can then take your router with you wherever you travel during summer break. Vodafone even offer a 30 day rolling contract version, although you'll have to pay more than the cost of 3 months contract to get it.

Unlike most mobile broadband solutions, these have large enough usage allowances for many households. Three's home router even comes with unlimited usage!

Even if mobile data usually isn't strong inside your student accommodation, you may get a better connection from a router, or may even be able to get an external antenna installed to boost the signal.

We weigh up all these pros and cons and give you a table of all the relevant offers over on our Student Broadband guide.

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4G Home Broadband guide

Stuck in a broadband not-spot? 4G home broadband may be the solution!

Posted on 2019-02-15 17:37 in Features Offers 4GEE Three

Superfast Fibre broadband may now available across 95% of the UK, but there are still a lot of people who can't get it. You might be one of the frustrated few stuck in a broadband not-spot, with Fibre not yet available in your area, or - more annoyingly - it is available, but you're just too far from the street cabinet to see the benefit and are stuck with sluggish speeds on standard broadband over copper phone lines.

The solution to your problem may be simpler than you think.

4G mobile technology started rolling out in 2012 and is now available over 80% of the UK, and now mobile providers such as EE and Three are offering a home broadband solution that uses the 4G mobile network to provide users with speeds that can be comparable with their up to 36Mbps Fibre counterparts. You don't necessarily even need to be in a 4G area to get it, either - you can get respectable speeds in many 3G areas as well, plus there's the option to boost the signal with an external antenna if you need it.

What's more, Three currently have an amazing offer on that's competitive with even the cheaper Fibre broadband deals. For just £22 a month on a 24 month contract you can get unlimited data!

If 4G home broadband is something that interests you, we've put together a handy guide to the service that addresses:

  • What 4G home broadband is
  • Who it's suitable for
  • The speeds you can expect
  • The costs involved
  • Concerns about data usage

Read our guide to getting 4G home broadband.

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EE Mobile Broadband Buyers Guide - Is 4GEE right for you?

Can I get EE Mobile broadband?

EE, now owned by BT, is the largest mobile network in the UK. They have the widest 4G coverage, and were the first to launch 5G in this country.

EE's 4G network covers over 84% of the UK, which amounts to around 99% of the population. Some rural areas may have slightly slower speeds than elsewhere, and some may get better coverage outdoors than indoors. But for most people, EE mobile broadband will be available.

As of January 2020, our Speed Test survey showed that EE's 4G network delivered an average speed of nearly 31Mb. This is the fastest of all UK mobile networks, and faster even than most fibre broadband providers.

EE also offer 5G mobile broadband in more than 60 cities and towns across the country, with the number expected to grow regularly over the next few years.

Can I get 5G on EE?

5G is available through EE in more than 60 cities and large towns, with more to be added throughout 2020.

The cities where 5G is currently available include London, Edinburgh, Birmingham, Belfast, Manchester, Cardiff, Chelmsford, Bristol, Coventry, Leicester, Liverpool, Glasgow, Hull, Leeds, Lichfield, Lisburn, Newcastle, Nottingham, Salford, Sheffield, Sunderland, Wakefield and Wolverhampton.

The towns where you can get 5G through EE include Ashton-under-Lyne, Castlereagh, Chatham, Cheshunt, Clifton (Notts), Clydebank, Dartford, Dinnington, Dudley, Gillingham, Grays, Guildford, Hamilton, Harlow, Hoddesdon, Huddersfield, Kimberley, Kingston-upon-Thames, Loughborough, Loughton, Maidstone, Milnrow, Northampton, Oldham, Potters Bar, Rochdale, Rochester, Romford, Rotherham, Rugeley (West Midlands), Solihull, Stevenage, Sutton Coldfield, Swadlincote, Sydenham, Walsall, Watford and West Bromwich.

The rollout will continue through 2020, extending to places like Aberdeen, Derby, Southampton among many others.

Coverage isn't universal in the towns and cities where it is available. Central areas are more likely to get 5G, with the outskirts and suburbs less likely to be covered until later. And even where you can get it you might find it's a weak signal, or only available outdoors. Make sure you check on a coverage map to see what kind of performance you can get where you are (or plan to use it) before you sign up.

EE have also launched 5G in several busy areas, including large train stations and tourist hotspots.

What 5G mobile broadband deals are available?

EE currently offer one 5G mobile broadband device, with a choice of two plans. They don't have any 5G SIM-only plans - those are restricted to 4G right now.

EE's 5G mobile broadband deals come with the HTC 5G Hub. This cutting edge AD-rated router allows you to connect up to 20 devices at once. It has a large 7660mAh battery, so is ideal for use on the road, although you can of course keep it plugged in at home, too.

There are two 5G mobile broadband plans on EE:

  • 50GB, on a 24-month contract, priced at £50 a month plus a £100 upfront charge
  • 100GB, on a 24-month contract, for £75 a month plus a £100 upfront charge

In both cases you'll be charged extra for usage outside of your contract terms. You can choose to put a cap on this to ensure you don't rack up unexpectedly large extra fees.

What other EE mobile broadband deals can I get?

The 4G mobile broadband plans on EE include deals with routers as well as SIM-only options if you're providing your own hardware.

EE's main mobile broadband deals revolve around four hardware products, each with a choice of anywhere between three and nine data plans.

4GEE Home Router: specifically designed for use in the home, and supporting up to 32 connected devices. Available with a choice of nine plans: 18-month deals ranging from 100GB to 500GB of data with no upfront cost, or 1-month deals from 50GB to 500GB of data and a £100 upfront fee.

4GEE WiFi Mini: for mobile use, the Mini supports up to 20 devices at once. Available on five plans: 24-month deals with 5GB or 30GB of data and no upfront fee, or 1-month deals with 5GB to 30GB of data and £40 upfront.

4GEE WiFi: Very similar to the Mini, and a similar size - it's heavier, though, to accommodate a battery twice the capacity. Available on six plans: 24-month contracts with 5GB or 30GB of data and a £30 upfront cost, or 1-month deals with 5GB to 50GB of data and an £80 upfront charge.

Netgear Nighthawk M2: A touchscreen-equipped portable router that promises all day battery life. Comes with your choice of three plans: 24-month deals with 30GB or 50GB of data and £100 upfront cost, or a one month deal with 30GB of data and £150 upfront cost.

If you'd prefer to get your mobile broadband on a pay-as-you-go plan without any commitment, you can. The Home Router, WiFi and WiFi Mini are all available in this way. Prices vary depending on how much data you want, but they start at £59.99.

Already got your own router or dongle, or want to add 4G to your tablet? You can get up to 50GB of data on SIM-only deals lasting one month or 24 months. The relatively low allowance marks these out as being for people who work on the go, rather than as alternative to a fibre or similar broadband service.

Should I choose 5G or 4G mobile broadband from EE?

5G is better than 4G - or at least it will be once it becomes more widely available. Does that mean it's right for you right now?

The main benefit of 5G is its speed. It's at least three or four times faster than 4G right now - meaning faster downloads, smoother streaming (especially at 4K resolution), and the ability to connect and use more devices at the same time without any slowdown. However, faster speeds also mean you're likely to burn through your data allowance a lot quicker than you would on 4G. That allowance on EE's 5G plans currently max out at 100GB - that'll get you about 14 hours of 4K streaming on Netflix.

5G is also good for low latency connections, which is essential for online gaming. Coverage issues notwithstanding, you're likely to find 5G better than 4G for gaming. Again, though, keep an eye on how much data you're using - EE's allowances aren't suited to downloading large games, game updates, or console updates.

Coverage is another factor. 5G areas are limited right now. Coverage can be patchy even within a single town, and performance can vary depending on whether you're indoors or outdoors. If you sign up to 5G and find yourself in an area without any coverage you won't be left without a signal, you'll simply switch to 4G instead. Given the hefty price difference between the two, you won't want this to happen too often, though. And, no, if you get a 4G plan and find yourself in a 5G area, you won't magically be upgraded to the faster service.

Ultimately, your choice depends on what you intend to use your mobile broadband service for. Out of all EE's plans, only the 4GEE Home Router product is really suitable as a home broadband replacement, and even then the 500GB upper limit on data means it's best for lighter users.

Broadband.co.uk