379 Customer Reviews over 38 pages
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-01-07
- Comments
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Download speeds are incredibly unpredictable; very occasionally you might get 20mbps, but you usuallyget 0.5-2mpbs. Customer Service will have you move the router around, change Wifi frequency etc., but it does nothing to help the really poor consistency of their services.
What I really don't understand is my mobile provider Smarty use the Three network, and my phone gets far greater download speeds than the router sat in the window. I hotspot more than I use the Router now, which begs the question why bother paying for the service in the first place.
Easy to choose them Relish/Three in the first place due to their quick delivery/set up times, but in the end really not worth the hassle.
- Location
-
- Location
- cronberry,cumnock
- Reviewing
- Three Mobile
- Date
- 2019-12-27
- Comments
-
I thought this would solve my BB problems as i live in the countryside.
The signal drops & rises,surely i should be able to get a reliable 20meg d/load speed.Some times it drops to around 3-4 meg d/load.I need to shop around once my contract is up.
- Location
-
- Location
- Bolton
- Reviewing
- Three Mobile
- Date
- 2019-12-26
- Comments
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Mobile broad band worked fine for 16 months then 0.6 to 1.8 gb same location 24 month contract y should I pay for something I am not receiving cowboys
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2019-12-15
- Location
-
- Location
- Eastbourne
- Reviewing
- Three Mobile
- Date
- 2019-12-14
- Comments
-
Dire. 4 phone calls, 9 people, over an hour and now been told issue will be looked into within 48 hours.
Final person I spoke with had a major attitude problem.
- Location
-
- Location
- Belfast
- Reviewing
- Three Mobile
- Date
- 2019-12-11
- Comments
-
These guy's are useless, customer service is ok if u speak Indian/Pakistani. But i am English and have yet to speak to an English employee of 3. Everything is lag lag lag with it no matter where is put it. I wish i never got this cube, yes alexa is ok thats it. Avoid it folks its useless for anything apart from browsing the web, streaming is a nono same as online gaming
- Location
-
- Location
- Gloucester
- Reviewing
- Three Mobile
- Date
- 2019-12-10
- Comments
-
Very unreliable and if you plan on using this for online gaming it will perform poorly if anybody else is connected. 2 or 3 streaming devices is enough to faulter three and their broadband.
- Location
-
- Location
- Lancashire
- Reviewing
- Three Mobile
- Date
- 2019-12-04
- Comments
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Have had broadband supply from 3 for 2 months, during that time we have lost signal numerous times, for up to 5 days. Customer service is appalling, do not seem to care, say someone will contact within 2 days, and will try and get signal back within 7. Have never had any problems with previous suppliers. Only have 1 stars because you cannot give none.
- Location
-
- Location
- East London
- Reviewing
- Three Mobile
- Date
- 2019-12-01
- Comments
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Don’t waste your time 1MB... IF YOUR LUCKY
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2019-11-21
- Comments
-
Absolutely ****** service, I was told by their website that 4G and 5G are available in my flat and that internet speeds were a minimum of 20Mbs.
Once I received the device it wasn't even receiving 4G, the maximum speed I received was barely 700 Kbs ( emphasis on the K ). After calling customer service, I was answered by an inexperienced technician in a different country that was reading a pre-set script and had absolutely no idea about what he was talking about.
His main recommendation: " Put the device next to the window it will work have a better signal "
Being desperate for Wifi, I opened the window and put the device almost outside which is when I finally reached a speed of 1Mbps ... I decided to cancel the service afterward and was told by the company to send the Hub back by post, they also had the nerve to tell me that If they do not receive the device or if it was damaged I would be charged with a 350£ penalty ( For a ****** Huawei Hub that does not cost more then 20£ )
I DO NOT RECOMMEND AT ALL
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.