Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.8 stars
  • Reliability
    2.6 stars

Based on 163 customer ratings since 2023-04-29 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

379 Customer Reviews over 10 pages

  • Reviewer
    Location
    east sussex
    Reviewing
    Three Mobile
    Date
    Comments
    no stars company is a disgrace and stictch their clients up i cant even get a signal but they charge me for using my own internet to make calls on their network because there so poor.
    please do yourself a favour and dont use this network
  • Reviewer
    Location
    Lopez
    Reviewing
    Three Mobile
    Date
    Comments
    I have been signed to a plan to which I did not agreed far higher that the one I wanted they have no sent any proof of my commitment to this higher plan, and now I will be rip off for a year!
  • Reviewer
    Location
    Halifax
    Reviewing
    Three Mobile
    Date
    Comments
    I have been a happy three customer for 15 years until now. I took a broadband Internet for home. I ordered a Huawei AI Cube for £25 a month on 21st October 2019. It was unlimited and speeds were averaging download 30mbps and uploads 60mbps. I had no issues. But since Febuaray 2020, download speeds were averaging 7mbps and upload 25mbps. It still was slow but not a big issue using 8 devices which was lagging. But when ever my children were trying to connect their PlayStation, Three was slowing down the bandwidth by throttling it. After doing speed tests it went down to 600kbps which isn't even 1mb download Speed. It wasn't. Effecting Ytube or Netflix. I rang Three (date can't remember) on Feb 2020, they said their doing an update in my area and should go back to normal in couple days. But speeds were already normal when connecting other devices. Now Coronavirus started can't get through phone but I had an online chat with a technical team and they said on 23rd May which was after 4 weeks things should go normal. But the issue is when I connect PlayStation, Three throttles the bandwidth to lose connection. I told three the speeds only went down when ever I connect the PS4. They couldn't help. I have screenshot the chat for my reference. I rang again today but couldn't get through. Chat was referring us to technical who don't want to talk about bandwidth throttling as they ignore this issue. I have no issues using other devices. Three slows down to under 1mbps when trying to play online. PlayStation only needs minimum 12mbps. Todays 28 May 2020 and still the same. We use no other devices when connecting PlayStation. I already raised a complain to Ombudsmen which I have no idea if they will take action or claim back my wasted £25pm 24month contract. What can I do?
  • Reviewer
    Location
    London
    Reviewing
    Three Mobile
    Date
    Comments
    Without a shadow of a doubt AVOID 3. Aside from their absolutely abysmal connection speeds, they claimed they hadn't received the package with the contents of the broadband router when I tried to cancel. When I phoned their foreign, outsourced and rubbish 'contact us' number that they supplied on their fictitious bill, they told me they would investigate my claim and get back to me, instead of this they just moved it on to a debt collection agency (i presume as a scare tactic). Awful Awful company from start to finish.
  • Reviewer
    Location
    Rhyl
    Reviewing
    Three Mobile
    Date
    Comments
    Been with 3 since time began, I didn't have any issues until I moved to North Wales. The broadband was shocking could bearly use one device with it. I also only have 2 bars on my mobile phone and that's even after it was changed to 3G as 4G was non existant.I don't like to complain but it's the honest truth.
  • Reviewer
    Location
    Manchester
    Reviewing
    Three Mobile
    Date
    Comments
    Lovely little cube for 4g internet. However, crap is all I can say. Best I've ever had was 10mb, usually it's not above 3mb. I live in a flat, however it sits on the window sill and if go further in to my flat, I can get 38mb on my mobile which is on Tesco mobile (using O2 network). When I bought it, 5g was rolling out the followimg week, that was in July and 6 months later, I'm still getting 1mb of 4g.
    Cannot wait until my contract finishes. P.s. this was written on my mobile data as the wifi waste slow
  • Reviewer
    Location
    London
    Reviewing
    Three Mobile
    Date
    Comments
    Utterly useless. Only positive is free Netflix streaming-if you are lucky enough to have a good signal. Would never recommend three.
  • Reviewer
    Location
    Plympton Plymouth
    Reviewing
    Three Mobile
    Date
    Comments
    I've only had 3 4G home broadband hub for approximately 4 months, it's supposed be fast and for multiple users. It's awful it constantly goes round and round no signal or stops altogether, I used to have virgin which was great but just can't afford it anymore, I'm in a 2 year contract so pretty gutted, in my area anyway it is awful :-(
  • Reviewer
    Location
    cardiff
    Reviewing
    Three Mobile
    Date
    Comments
    i hate three when I buy told me that not had a contract then came a bloody surprise 12-month contract hell.....
    I paid £ 20 for unlimited internet i know it's a small amount but I almost always not have internet if not can of what promises to a low value so do not promise what can not do, increase the value
    if I have internet for 2 weeks is much for those who thought would have the whole month
    I called to say had never internet the value go for £15 worse problem now with internet and signal i in the last month and have a week that I am almost no sign I hate this junk even in Brazil's favelas not have this garbage
  • Reviewer
    Location
    Hounslow
    Reviewing
    Three Mobile
    Date
    Comments
    Terrible all round. I am appalled at the way they treat people. My contract expired and I told 3 I was not renewing it. They sent a text to confirm this but they have since upgraded it without my permission.I have since been on the phone many times but they do not want to understand. They said that I did not inform them that I did not want to continue with 3 but the text I received confirmed that they were sorry I was not renewing and leaving them. This shows that they are lying. It seems they are desperate for our custom. I have also completed the complaints form and until now have received no automatic response as they have promised on their website. Terrible service.
  • Reviewer
    Location
    U.K.
    Reviewing
    Three Mobile
    Date
    Comments
    Never have I experienced such appalling customer service, misinformation and zero value for loyal customers. As a whole Three is one of the worst broadband networks out there. They overcharge extensively even though they reassure you the data usage is capped and do not notify when this changes. Resulting in paying hundreds of pounds extra from what you expected to pay. Putting customers at a loss at their gain. If you're thinking of joining 3 and do in the future incure a problem please expect: long telephone calls, repeating yourself to multiple call handlers, with the end result being a waste of your time and money. Completely unprofessional.
  • Reviewer
    Location
    Canterbury
    Reviewing
    Three Mobile
    Date
    Comments
    I wish I could give 0 stars. The speed is nothing…you can’t rely on this broadband. The other issue is ping which “jumps” to 1000ms. Endless works on the masts and day to day message “we are fixing the network in your area”. I have been waiting for more than 4 months for them to fix the network. Still nothing. No speed, high ping, false promises. Planning to leave. Please avoid this broadband unless you like to suffer.
  • Reviewer
    Location
    Derby
    Reviewing
    Three Mobile
    Date
    Comments
    I wouldn't wish threes broadband on my worst enemy

    The only reason I havent cancelled it yet is because I had to pay £49 upfront. From day 1 I havent been receiving the service I pay for. Everytime I ring them they make some excuse about the service and that it will be better within 24 hours. I've had this since the first day turning it on and am still having it 2 months later. It disconnects several times a day (it says I was connect over 30 devices to it, yet with only 1 device connected most of the time my ps4 runs at less than 5mps, and thats on the rare occasion the internet is actually connecting to the router).

    Bare in mind I live in the city centre, a place famous for good internet connection; yet nowhere in the house can I get more than half the way up the 'best connection point's. Even on window sills there is NO connection. Oh and btw being half way up is monumental as a vast majority of the time it is at about 10% up the bar...

    If I was paying £10 a month I would still not be getting the service I paid for and I would cancel.

    Before this I was with EE who's basic internet was a minimum guaranteed of 6mps (threes is 20mps I believe) and yet I was getting more consistent service with them.

    I've regretted joining three since the day I started (I didnt cancel in the 14 day cancellation period because of the promises of it getting better, but it never has).

    The customer service (the scripts they are given to read are fine and calming) but they have no idea what they are doing or saying and cant sympathize with you because they are ALL in Asia...

    Absolutely disgusted with my experience within 3, I would rather catch coronavirus than have to see out the rest of my contract paying over £30 a month
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    Three Mobile
    Date
    Comments
    Three as no customer service.had no Internet for the last 4 days tried everything to contact them just can't get to speak to anyone this company is full of b...s..tkeep well away from them not long left on contract thank god will not entertain three anymore.i will put others I know off three mobile
  • Reviewer
    Location
    Salford
    Reviewing
    Three Mobile
    Date
    Comments
    Wasted hours on the phone and on chat getting consistently passed from pillar to post. They won't cancel my contract and want over £300 for the pleasure, they're a total joke, I can't even return the huawei cube thing as all the shops are closed, had to cancel DD
    I could go on for hours but they've already drained my will to complain
    Don't get involved in this nightmare, Think I'll try watchdog
    0 rating should be an option in this case
  • Reviewer
    Location
    North Derbyshire
    Reviewing
    Three Mobile
    Date
    Comments
    Have got a Huawei E3256 3 Mobile dongle which provides decent reception where I live. However, I have just updated my MAC to OSX Yosemite and the dongle now refuses to connect. 3 weeks after reporting the problem and a further week since complaining, customer support has failed to offer any help or advice. Yes - they're rubbish1
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Three Mobile
    Date
    Comments
    Avoid three like the plague.l cancel my contract, they are now trying to Bill me for a service I don't have.customer service is useless
  • Reviewer
    Location
    crowthorne
    Reviewing
    Three Mobile
    Date
    Comments
    They promised it would cover my area. It did no. Despite requests it still did not cover. Breach of contract. Returned mobile phone and cancelled contract. These nasty people called in the debt collectors and threatened legal action. Called their bluff and eventually they gave up. Nasty vindictive people that do not do what they say. Poor coverage even poorer customer service. Avoid like the plague.
  • Reviewer
    Location
    Norwich
    Reviewing
    Three Mobile
    Date
    Comments
    Rubbish. No warning before they cut you of even throu iv paid there bill and they wanted extra payment. Tried sorting out and they just cut you of

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.