204 Customer Reviews over 6 pages
-
- Location
- Worcestershire
- Reviewing
- Zen
- Date
- 2020-11-11
- Comments
-
After a awful lot of trouble with BT infinity dropping out every day for 1 to 2 hours coupled with bad customer service I decided to go with a new provider. After searching around for about three weeks I decided to go with Zen Internet. After all I was out of contract with BT. I decided to go and get ultimate fibre 2 with every room included. I placed my order on the 27th of October. I was provided with an activation date for the 10th of November. Four days prior to my activation date my equipment arrived. One times fritz Box 7530+1 times fritz repeater 3000. Due to Covid no engineer would be installing the equipment I had to do that myself. It was very easy to install the night before BT was to be switched off I just plugged everything in place by the next morning my Internet with a Zen wasn’t activated it went seamlessly. At the moment speeds are very good although it is explained that he can take some time to settle down we are happy with the speed we are getting now and that May improve even more overtime. Most of the communication with them has been done via email they are very prompt in sending information which was all easy to follow and understand. I am current getting speeds off Download 115.5Mbps Upload 55Mbps. Which for some people may not be amazing but for us that is amazing considering with BT as speeds were nowhere Near the speed we were paying for. The average speed we received with BT was 17.5Mbps download and 10.0 Mbps upload. This is very bad considering we was paying for 34 meg Internet. Zen Internet for us is the best Internet we can get in our area good customer service good reliability top speeds. There’s nothing more we could ask for.
I would never go back to BT now.
- Location
-
- Location
- Hereford
- Reviewing
- Zen
- Date
- 2010-01-30
- Comments
-
I have never attained anywhere near 2Mb since I started. 750 Kb is the average. Once I got 1.2 Mb for a short period, but it sometimes drops to 120 Kb which is not practical - worse than dial up.
- Location
-
- Location
- Dorset
- Reviewing
- Zen
- Date
- 2022-07-23
- Comments
-
Used to be good but are becoming unreliable and broadband has slowed. Never been able to fix my broadband properly as after all it's just open reach and not zen, and zen support seems to have failed. I'm gone.
- Location
-
- Location
- Cambridge
- Reviewing
- Zen
- Date
- 2016-10-06
- Comments
-
Terrible - originally they were great but now I think they must have been taken over because they are now just as appalling as all the rest. Customer service is the usual press this for that and then you are transferred to countless people where you have to repeat your name address multiple times.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Zen are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Zen.