204 Customer Reviews over 21 pages
-
- Location
- Eastleigh
- Reviewing
- Zen
- Date
- 2018-03-05
- Comments
-
I have tried zen now for 6 months and the service is really bad constant line dropping noisy phone line and speeds as low as 1.5mb on a promise of a min of 5.5 to 10. spent days playing there games. they contacted me to day I could have broadband for £50 set up more than anyone else they actually took £55 and immidiatly the broadband dropped out constantly so i cancelled within 12 days. now trying to get a streight bill out of them to leave.
- Location
-
- Location
- Brighton
- Reviewing
- Zen
- Date
- 2018-02-14
- Comments
-
No other company comes close.
- Location
-
- Location
- Altrincham
- Reviewing
- Zen
- Date
- 2018-01-26
- Comments
-
Don't understand all the negative reviews. Would really like to know (from Zen)why some people have had such a bad experience. I accept thay are not cheap (you get what you pay for)and there are no introductory special offers, but after my previous supplier (firenet)suddenly abandoned all their customers without notice, Zen was like a breath of fresh air. I am using my own router and most of the time am using a wired connection to my pc so don't know if that is one reason I have had no problems. Their customer service is second to none, spending a long time on the phone to help me set up/ solve problems. They even identified an incorrect setting on my own router that had been causing a previously unresolved problem with my previous provider (who even had an engineer out who failed to find the issue. Maybe I have been lucky but am very happy with Zen and prepared to accept the relatively high price for the service and support received.
- Location
-
- Location
- Marlow
- Reviewing
- Zen
- Date
- 2018-01-20
- Comments
-
Moved to Zen from BT and it's like night and day. Consistently high speeds (in the region of 60mbps + at the router) and very few drop outs. I have used support because there was an issue with our router which turned out to be because it was too close to the smart meter. Support was great, quick and based in the UK. What's not to like?
- Location
-
- Location
- Powys
- Reviewing
- Zen
- Date
- 2017-12-15
- Comments
-
Don't provide a router. Don't provide socket-filters. You don't really get ANYTHING for your money except paying Zen for the use of BT/Openreach infrastructure!
I upgraded to fibre BB when it arrived in my village 18mths ago. Great at first, but service has deteriorated and customer service has been non-existent. Download speeds have dropped below the minimum specified by Welsh Government's Superfast Cwnru BB project [but, of course, monthly charges remain HIGH!]. Also, I've been experiencing frequent 'drop-outs' of service for several months now - but neither Zen nor BT will investigate the issue without threats of extra charges. Zen suggested "borrowing a friend's/neighbour's modem to see if that improved things" :@ !!
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2017-12-14
- Comments
-
I've been with Zen nearly 13 years for wi-fi (tied in through tenency) and know these people and their rubbish very, very well.
Very simply, Zen internet doesn't work, is not going to work, is not fit for purpose and will not preform to any kind of reasonable or even just basic standard. You'll be very lucky if you can stream a YouTube video....and there is nothing you can do about it other than change your provider.
They won't improve anything ever and there's no point contacting them so don't bother.
I went down this road a few times and all they'll do is waste your time with some rubbish about ethernet wires.
Bottom lines are they cannot and will not provide a reasonable service and you will not be able to use the internet.
Typically British organisation.
Fundamentally sub-standard and want money for nothing.
Avoid altogether.
- Location
-
- Location
- South Warnborough
- Reviewing
- Zen
- Date
- 2017-12-12
- Comments
-
Been with Zen off and on for many years in various houses and the service is very stable compared to when BT provided it. I've not had to contact Zen for a while but when I have they have resolved any issues very quickly. Costs more than the cheaper bundles but you get what you pay for. Keep it up Zen!
- Location
-
- Location
- Rossendale
- Reviewing
- Zen
- Date
- 2017-11-28
- Comments
-
Amazing!!! We live on a hillside & have always struggled with broadband speed. Tried BT, Plusnet, TalkTalk, back to BT etc. It's been a total nightmare for the last 5 years, until we switched to Zen. Previous max speed has not gone above 2 megabytes. It's been impossible to watch Iplayer without major buffering issues, constantly had to call out the engineers. With Zen, we get between 11 - 12 megs & it's like being in a new, modern world!!! HWe've had Zen for about 2 months now & not had one single problem - ever! I really cannot recommend them highly enough - I guess it must be down to the amazing router they supply.
- Location
-
- Location
- East London
- Reviewing
- Zen
- Date
- 2017-11-25
- Comments
-
My business line goes down at least 10 times per day! It has been fine for the last few years but in the last 3 months it's constant disconnection problems. I think they are using some kind of unsusual setup that causes constant downtime! I have changed every setting and spent over 20 hours trying to fix! Nothing works and costing our business money :(
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2017-11-05
- Comments
-
Until recently Zen service was excellent. Sadly lately it had dropped dramatically. Constant disconnections, snail pace downloads. Will look to switch as soon as possible as this is a business connection and any time disconnected could prove costly. Very disappointed.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Zen are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Zen.