179 Customer Reviews over 5 pages
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- Location
- Manchester
- Reviewing
- TenTel
- Date
- 2016-03-28
- Comments
-
Tried to call a dozen times last week and couldn't get through and staff sound disinterested when I did . Call kept getting disconnected .
Will be moving my broadband elsewhere . Company obviously full of false promises so don't go near them
- Location
-
- Location
- Bermondsey, London
- Reviewing
- TenTel
- Date
- 2017-02-28
- Comments
-
VERY poor quality of service. I pay for up to 17Mbps and actually I'm getting 2-3Mbps most of the time. I'm waiting for weeks for them to do something about that but still getting information that they are investigating the issue without anything happening. Stay away from this provider
- Location
-
- Location
- Reviewing
- TenTel
- Date
- 2017-03-22
- Comments
-
On my broadband reliability I wish I didn't even have to click one star. The customer service either don't read the notes that are put on the system from the last person you spoke to or they have shocking communication skills! I had a promise to pay date and on that day I had about 5/6 calls from tentel that day. I paid my bill and haven't been able to use my internet since. I'm so angry that I've paid for something I can't even use!!!!!
- Location
-
- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2017-04-24
- Comments
-
I only wish I'd listened to some of the reviews on here before signing up for tentel broadband. I still have not been connected over a month after I placed the order. Tentel take 48 hours to pass the fault to their own 'technical' support team, who then pass the fault to the line provider (actually talk talk), who then raise the fault with openreach. Their inefficiencies have cost me weeks without broadband and numerous hours wasted. I've STILL not been connected. They have taken the first month bill up-front, told me to purchase a phone to check dial tone, and now say I can't cancel as my 14 day cooling off period has expired. If I want to leave, I owe them 12 months money!
I wanted to support small Scottish business, but this cowboy outfit have taken the absolute mick. If i had the time, I'd be asking Ofcom to do something about it, absolutely criminal.
- Location
-
- Location
- Barnsley
- Reviewing
- TenTel
- Date
- 2017-03-28
- Comments
-
I have only just switched to this provider after buying their "Uo to 17Mbps package. I was mortified to learn that my provider (according to several speed test companies was in fact Talk Talk.
Despite buying an "up to 17Mbps package" I was told by Tentel that the fastest speed I will ever get will be 11.5Mbps. I was not told what the minimum speed would be. I have done six speed tests and they have all been 4.1Mbps. Tentel say that is perfectly fine and are comfortable with that.
Buyer beware.
- Location
-
- Location
- Surrey
- Reviewing
- TenTel
- Date
- 2016-04-28
- Comments
-
They charged me for an engineer visit that never happened, despite me taking time off work for it (£108 +VAT!!). They said they would refund me the downtime because my internet did not work for 1 month, they didn't. Do not even think about going anywhere near this company! Avoid at all costs!
- Location
-
- Location
- Gateshead
- Reviewing
- TenTel
- Date
- 2017-07-18
- Comments
-
Might be a bit harsh on the reliability as I have not lost a connection but I have just done a speed check and it is only 4.01 mb/sec, the average for this area is 34mb/sec according to Moneysupermarket.com
- Location
-
- Location
- Derby
- Reviewing
- TenTel
- Date
- 2016-03-30
- Comments
-
Waste of time going with this company . Have given up as no one answers phone this week or replies to your email. My boyfriend ordered. broadband for our rented property and all these promises on moneysupermarket about getting "wowed" or something ?! Thanks god he cancelled now . Sort it out Tentil
- Location
-
- Location
- east croydon
- Reviewing
- TenTel
- Date
- 2016-11-22
- Comments
-
terrible! never ever again its not working but still I have to pay!!
costumer service its terrible! they dont have enginnering!!! if they send u enginerin they will charge for it I asked and asked again I didnt heard wrong! 14 days cancelletion time which is past on delivery time!! when I recieve I just used for 2 days only. and 14 days been finish.dissapoint! I was saying,I cant see worse then talk talk provider. tentel its really disgusting!!
- Location
-
- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2016-04-16
- Comments
-
So unreliable speed,sudden disconnects,would not recommend to anyone.
- Location
-
- Location
- Sheffield
- Reviewing
- TenTel
- Date
- 2016-05-19
- Comments
-
I honestly struggled to give TenTel one star for Overall Satisfaction and Customer Service. They simply don't deserve it. Some 2 months later, I have no service, no refund, and effectively hear a voice recording of the same quote 'terms and conditions' every time I seek resolution. Passed to the Ombudsman, save yourself the hassle, its not as if there is a lack of service providers.
- Location
-
- Location
- Leicester
- Reviewing
- TenTel
- Date
- 2016-03-11
- Comments
-
AVOID! RIP-OFF MERCHANTS. YOU'VE BEEN WARNED. Got their package to start Jan 15 2016. They sent the modem on 02 Jan - they use Talk Talk lines - as a previous Talk Talk customer all was running. THEN COME THE BILLS. My contract is fixed rate £23 all in 40gb usage a month. But first month they billed me Jan 02 to 15 as they claim 15 was the start date - so they bill me twice for line rental - costing me £29 + vat (yet no vat mentioned in advert). 2nd month they claimed I passed my 20gb download (my contract is 40gb allowance) and have billed £30 extra and the bill for month 2 came in at £59. They don't know I am fully aware of contract law and I will giving these con-men a kicking in the courts very soon...I am now in third month - wonder what the bloody bill will be this month...YOU'VE BEEN WARNED...NO STARS would be a more accurate rating.
- Location
-
- Location
- Aylesbury
- Reviewing
- TenTel
- Date
- 2017-04-28
- Comments
-
Was told I had to pay £65 for a line installation fee was nowhere to be seen when I was joining up once I had paid the installation fee the engineer did not turn up on the date he was supposed to I did not even receive a hub then I made a complaint about this they told me they would make another date for the installation engineer to come out and fit a phone line that I already the date was a month later that means I was without Internet for 2 months cancel the whole lot ask for the money back absolutely ridiculous who waits 2 months for Internet to be fitted did not even receive a Wi-Fi box worst service ever
- Location
-
- Location
- Nottingham
- Reviewing
- TenTel
- Date
- 2016-11-08
- Comments
-
Took 10 days to get installed. Speeds pretty terrible from the outset. Spoke to them within a few days, and they told me to keep monitoring the speed. I did so, and it never improved. Apparently being pretty consistently at 5.5mb (they naturally advertise up to 17mb, but say they offer between 5.5mb -12.5mb). It's just the 5.5mb plummets at busy times, and makes being able to use the internet pretty impossible. Tried to cancel within 14 days of install, but got told it was from 'contract date', so was lumbered with the full contract cost to cancel.
- Location
-
- Location
- Truro
- Reviewing
- TenTel
- Date
- 2016-11-03
- Comments
-
STAY AWAY, this is a truly shambolic company it should be renamed as Ten Hel. Save your time and money.My list is too long to mention.
- Location
-
- Location
- Lanarkshire
- Reviewing
- TenTel
- Date
- 2016-04-19
- Comments
-
5 days with no response to multiple emails, whenever I call them I'm on hold without a response, tried to use online chat and the person just stopped talking to me, the spelling and grammar was atrocious while it lasted...It's impossible to get in contact with these guys. They genuinely have the worst customer service I've ever experienced. Hidden costs and charges, poorest communication of any company I've been with, I would give them a rating of zero if I could. Please stay away from these guys, worst mistake ever.
- Location
-
- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2017-03-10
- Comments
-
BAD SERVICE!!!!!!!!!!
We are waiting for 3 weeks now to have internet at home, the customer service is not able to give any information, no help at all
I dont know how much longer we have to wait (we already paid in advance)
- Location
-
- Location
- Liverpool
- Reviewing
- TenTel
- Date
- 2017-05-18
- Comments
-
We've now been fighting for more than half a year to get the line fixed. It took almost 6 months until Tentel believed that our problems are not with wifi settings or other rubbish, but that the broadband is in fact most of the time disconnected. Then it took a long time for them to actually send an engineer. The engineer visit didn't help, and now we've been waiting for more than a month for another visit. Getting pretty frustrated here, most of the time without internet service! Unfortunately, switching to another provider wouldn't help, as it's the same broken cabling that Tentel cannot get BT to fix. (Unless switching to Hyperoptic, but they're too expensive not knowing how long we'll stay in the same apartment.)
- Location
-
- Location
- Kent
- Reviewing
- TenTel
- Date
- 2017-03-06
- Comments
-
Please take my advice and avoid at all costs. Pay that little bit extra for a reliable and true to sold speed. We're paying for 17 and getting a maximum (on the rare occasion) of 2, but unfortunately most of the time we get around 0.5. Eventhough im paying for broadband and wireless. I'm using my phones 4g as it is faster and more reliable.
Customer services is full of con artists and the whole aim of the company is to trap you into a contract and not provide anywhere need the speed you pay for. After receiving the awful broadband for 3 days after waiting for over a week for the router and even longer for the connection to go live. When asking for help and then to cancel we were told the maximum they could give us was 2mb, even though ypto 17 was gaurenteed. Then after wanting to cancel as we considered that we were still in the cooling off period. They said we were out of the cooling off window and were unwilling to help.
Just avoid at all costs. Absolutely awful serivice, speed and experience
- Location
-
- Location
- edinburgh
- Reviewing
- TenTel
- Date
- 2016-04-21
- Comments
-
disaster was lied to wow factor 0
promised the earth gave nothing
makes the horrendous sky and virgin services fantastic
- Location
-
- Location
- Edinburgh, U.K.
- Reviewing
- TenTel
- Date
- 2017-04-20
- Comments
-
DO NOT USE THEM! This company is a bunch of scam artists. Don't use them. They are not a litigate company. They tricked me into an account that didn't work and then tried to charge me. They are now trying to charge me for a router I never received. DO NOT USE THEM!!!
- Location
-
- Location
- Preston
- Reviewing
- TenTel
- Date
- 2016-05-25
- Comments
-
The company is a disgrace. 0 stars.
Never experienced as bad customer service in my life.
The company is ran by incompetent ignorant liars who fail to keep promises.
- Location
-
- Location
- CASTLE BROMWICH
- Reviewing
- TenTel
- Date
- 2016-10-19
- Comments
-
GUYS, PLEASE STAY AWAY.ITS TRULY PATHETIC IN ALL RESPECTS.TRUST ME YOU MIGHT SAVE IN BILLING BUT THEY MAKE SURE YOU PAY TWICE IN CALLING THEM.BELOW IS MY STORY:-
"I applied for Tentel on 20th Sep 16 as they are the only one of the few who provide six months contract but to add to my perturbation i am still with without internet.After my dedicated follow up i got my router yesterday but there is no active line.I still dont know when i will get my internet.On top of it i am paying BT £7/day for WI-FI hotspots.I hope i would have gone for yearly contract with them.
STAY AWAY PLEASE,
Manjit
- Location
-
- Location
- edinburgh
- Reviewing
- TenTel
- Date
- 2016-04-23
- Comments
-
pathetic responce to problem never go near this company of liars and non resolvers of problems
- Location
-
- Location
- Chesterfield
- Reviewing
- TenTel
- Date
- 2016-12-13
- Comments
-
Terrible Service.. Took my money, engineer never even bothered to turn up. I had to ring several times to be told they had cancelled my appointments?? No apology.. I wish i had read all the other bad reviews...
- Location
-
- Location
- Sunderland
- Reviewing
- TenTel
- Date
- 2017-07-01
- Comments
-
Pathetic provider should be able to leave 0 stars. Sooooo slow took nearly 3 days to upload a game on xbox 1. Yes it's cheap but it's garbage. Looses connection all the time even with etherent cable in. AVOID
- Location
-
- Location
- Preston
- Reviewing
- TenTel
- Date
- 2016-03-01
- Comments
-
possible the worst company I have ever had to deal with. high charges hidden all over- incapable of getting back to customers. Incorrectly billing me £66.00 for one month of data. spent hours on phone on hold to customer services. stay clear. avoid at all costs. they cut my internet off after 2 weeks due to over usage (I was told I was on an unlimited package)- told me to pay half the fees over the phone to get my internet up and running- still didn't work!!!!! the next month they still have made billing errors. paying £100's of pounds for the internet. Had that many promises of calls back yet nobody calls. Would not wish my worst enemy to enter a contract with this company!!!!! terrible customer service
- Location
-
- Location
- Leicester
- Reviewing
- TenTel
- Date
- 2016-05-26
- Comments
-
I have never seen such a terrible Broadband company in my life!
Spend half an hour on the phone before you get through to customer service, they spend over a month trying to find an address which could be found by royal mail and the council. They messed up my order and didn't even send me my router when I requested one! after a month they finally sent out the router and got an engineer out so by this time I had paid for me second month of Broadband with them.
The customer service people couldn't even send me the router because the address didn't have a number it had a name instead.
Worst company ever wouldn't even rate them a star.
- Location
-
- Location
- Reviewing
- TenTel
- Date
- 2017-03-11
- Comments
-
Finally said goodbye to Tentel today after what has been a horrendous half-year contract. Speeds never went above 1Mb and I got tired of the random additional charges in my bill from very early on. Never once got billed for the correct pre-agreed monthly amount.
If you are looking at these jokers because they provide short-term contracts, stop now and go and get a 4G Mifi router with a sim-only rolling 30 day contract. It's simpler, cheaper and about 100 times faster. No brainer.
- Location
-
- Location
- bristol
- Reviewing
- TenTel
- Date
- 2016-12-11
- Comments
-
Complaint - Absolutely despicable service all around. You literally cannot hook up internet to save your lives. I moved into a new property, My current router would not work in the new property. Rather than pulling your finger out and sending an electrician you made me do a bunch of tests. One was to buy a telephone. After this you thought you would wait 5 days until you tried some connection tests. Once this failed you then sent me a new router which also did not work. You consistently kept me on hold for 25 mins at a time fixing absolutely nothing. You never apologised once for all of the time I have been on the phone to you. I threatened to go with another provider and you still put me on hold. I was supposed to speak with a manager - Guess what? The manager never picked up the phone. I want to make sure that I have not paid for internet for the last month as that is how long it has taken for you to get absolutely nowhere. Your a huge waste of time and I will be leaving bad reviews everywhere possible.
- Location
-
- Location
- N Ireland
- Reviewing
- TenTel
- Date
- 2016-05-06
- Comments
-
Absolutely terrible in every way imaginable. Avoid at all costs.
- Location
-
- Location
- Personal
- Reviewing
- TenTel
- Date
- 2017-01-12
- Comments
-
Signed up for their service, chose activation date.
Told activation date which was not the activation date chosen, which was the only reason + cost ofc. that I went with this company. Activation date they supplied - not what I chose - was in about a month??
Pre-signing up, I had made enquiries via. email to which was the 2nd worst customer service I have ever experienced with a company. The 1st being PRS for music. I would ask one question and get a page long e-mail back answering everything but the question. After 3 and 4 back and forths I decided to look elsewhere as the incompetence was outstanding!!! After some time passed and that gut feeling was forgotten I decided let's give them a try (big mistake.)!!!!
So 2 months in total from start talking to them to signing up to being given the activation date - which they changed after taking my money (I am sure they will give you a billion logistical reasons as to why, yes, money hungry thieves wanting to exploit everybody with whatever marketing tactics to hook people in.) Stay away
Receive a few e-mails during that time saying things will arrive - a router a quick start guide - before activation date. Activation date - nothing arrives. At this point I am livid and thank God I had a brain to take up a BT wifi hotspot account in the mean time which has served me brilliantly and recommend that to everyone. So I send them an email in the morning just saying close the account, refund the money, you've done nothing
Next thing you know, afternoon, the package arrives. At this point I really don't care, they could not even deliver the package when they said they could. Yes, the installation bits arrived on the day of activation, they said that would arrive before activation date. Cannot trust anything this company say nothing but con people who probably have good intentions but as we all know the road to Hell is paved with Good intentions and they are definitely barking up that tree. God Bless everyone else, now fighting for justice
Trying to also get me to pay another £150. They can honestly stay in their hell hole. Anyone want a free router?
- Location
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2016-10-16
- Comments
-
STAY AWAY FROM TENTEL!! No engineer was sent to install the phone line, and was still charged for 3 months without having any service. Worst service I've ever experienced. PLEASE STAY AWAY FROM TENTEL!!
- Location
-
- Location
- Newmarket
- Reviewing
- TenTel
- Date
- 2016-10-16
- Comments
-
Im going to make this short
1. I was lied to on the phone as they said they would call me back but didn't
2. product was late to arrive past promised date
3. it took a minimum of 15 minutes to be answered when trying to allocate product - the same for any other calls i made
4. their delivery service they used broke our letter box
5. then their product wouldn't work and didn't allow us to connect
6. sent everything back appropriately but we are still being charged £6.02
its a shocker guys - STAY AWAY AT ALL COSTS - PAY A BIT MORE AND GO WITH THE ESTABLISHED....
Virgin - has been great to us
BT
and so on.
- Location
-
- Location
- London W14
- Reviewing
- TenTel
- Date
- 2019-06-29
- Comments
-
Used to be decent in 2017.
Now struggling a lot. Routers provides internet 30 minutes a week, rest of time all lights are red. No customer service phone number
- Location
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2016-04-27
- Comments
-
The worst internet provider. Customer service unresponsive. internet speed slower than on my 3G mobile dongle.
- Location
-
- Location
- north west
- Reviewing
- TenTel
- Date
- 2017-07-11
- Comments
-
Where to start with these liars , contracted to provide 10 - 15 mbs. I'm lucky if I get 8 or 9 mbs . Customer service is nonexistent , took them 3 months to respond to my complaints . A contract works both ways , so I'll be dumping them soon, they have not kept to it .
If you are thinking of changing you're ISP , do not use TENTEL you will regret it .
- Location
-
- Location
- South witham
- Reviewing
- TenTel
- Date
- 2017-04-17
- Comments
-
Very disappointed that I have never received the services promised when I signed up. Speed is very slow wouldn't recommend to my worst enomy
- Location
-
- Location
- Wolverton
- Reviewing
- TenTel
- Date
- 2017-03-13
- Comments
-
If only i could give half star to all of the above
I have had so do many problems with setting up my internet, phone line and broadband
I signed up in October 15th for a 6 month deal 17mbps promised speed if only that was true
They stated that my connection would start on the 25th October if only that was true
After weeks and weeks of speaking to management i finally received my internet 2 months later Christmas Eve i finally had it all set up then 3 days later what happens internet breaks they say it's probably a problem with the phone line that they fitted , the soonest they could send out an engineer was 3 weeks later, i was furious 3 months later i have had my phone line fixed 4 times with an average monthly cost for 4g has been around 35 on top of my Tentel fixed price of 5.99 per month ( but ofcourse that's not what they charge md, they charge me 30 a month and expect me to pay it then threaten me to cut if my service if not payed within a week
May not seem a lot for most people but i am a terminally ill man who is retired due to sickness i barely recurve 10 to myself after carers bills and what noy, the treatment they give you is unacceptable and they do not make you aware of this cost until the money doesn't come out if your account.
Believe me i promise you it will be the worst decision you ever make in your entire life
You will only get 0.5mbps upload speed (7mbps promised) and 4mbps download speed (17mbps promised)
- Location
-
- Location
- Livingston
- Reviewing
- TenTel
- Date
- 2017-02-13
- Comments
-
Tentel, you need ten telephone calls to resolve one simple issue. STAY CLEAR, CON MEN AT WORK.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
TenTel are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and TenTel.