TenTel Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TenTel.

Recent Customer Ratings for TenTel

  • Satisfaction
    2.3 stars
  • Customer Service
    2.8 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 100 customer ratings since 2017-04-05 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

179 Customer Reviews for TenTel

  • Showing page 2 of 5, skip to page 1
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Reviewer Location Reviewing Date Ratings
Very disappointed that I have never received the services promised when I signed up. Speed is very slow wouldn't recommend to my worst enomy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South witham TenTel  
Lovely people and price but the throughput collapses under load. Easter Sunday as awful. 2 seconds round trip ping to Coventry.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Leamington Spa TenTel  
My ten tel service is very good I am very satisfied and it actually started earlier than they first told me it was ment to start on the 15th but few days before I got a txt from them informing me that it will start a day before I got free router plugged it and it connected straight away the speed is also good no problems at all so I don't know why people are negative about them I guess they don't know how to use a pc properly or aren't patient enough I was with talk talk before and it was bad not good poor speed loss of connection bad customer service but ten tel is really good would reccomend it really satisfied works better than I thought it would
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen TenTel  
Very bad internet connection, not enough to complete a Skype conversation without interrupt!
I don't suggest it to anybody.
Trust me and don't subscribe with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TenTel  
14 day's for activation and even after 18 day's we didn't get it!! Worst service and didn't expect in UK. As we tend to compare things, we have far better service in Bangalore for broadband. We took this only because of less number of months for contract n regretting it badly. Hope UK govt simply ban this provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Stratford-upon-Avon TenTel  
I am shocked by the poor signal and intrmittent connection. I have using the service for only 2 months, the problem may be with a third party, but my contract is with TenTel. I regret signing the contract.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Oxford TenTel  
I have only just switched to this provider after buying their "Uo to 17Mbps package. I was mortified to learn that my provider (according to several speed test companies was in fact Talk Talk.

Despite buying an "up to 17Mbps package" I was told by Tentel that the fastest speed I will ever get will be 11.5Mbps. I was not told what the minimum speed would be. I have done six speed tests and they have all been 4.1Mbps. Tentel say that is perfectly fine and are comfortable with that.

Buyer beware.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TenTel  
If I could give 0 stars for overall satisfaction and customer service I would. It took me weeks to get my internet set up (over a month) and was only resolved once I involved the Managing Director by reaching out on LinkedIn due to the appalling customer service (despite numerous direct complaints). Trying to cancel was equally as difficult- the customer service advisers are awful and do not appear to communicate with each other at all. It may seem appealing as a cheap option whilst not being tied in to a 12 month contract, but the hours spent trying to actually get the internet service you're paying for is not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TenTel  
On my broadband reliability I wish I didn't even have to click one star. The customer service either don't read the notes that are put on the system from the last person you spoke to or they have shocking communication skills! I had a promise to pay date and on that day I had about 5/6 calls from tentel that day. I paid my bill and haven't been able to use my internet since. I'm so angry that I've paid for something I can't even use!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TenTel  
Everything worked well with Tentel, I've never had a problem with their service. Would not hesitate to recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Edinburgh TenTel  
Not good at all. I would not recommend the broadband service. It is extremely slow and very frustrating trying to get it started up everytime. If I had a choice I would not select this service at all. I will have to look at others now.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London TenTel  
Always nice customer service. Good that you don't have to sign up for 12 months.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Swansea TenTel  
If only i could give half star to all of the above
I have had so do many problems with setting up my internet, phone line and broadband
I signed up in October 15th for a 6 month deal 17mbps promised speed if only that was true
They stated that my connection would start on the 25th October if only that was true
After weeks and weeks of speaking to management i finally received my internet 2 months later Christmas Eve i finally had it all set up then 3 days later what happens internet breaks they say it's probably a problem with the phone line that they fitted , the soonest they could send out an engineer was 3 weeks later, i was furious 3 months later i have had my phone line fixed 4 times with an average monthly cost for 4g has been around 35 on top of my Tentel fixed price of 5.99 per month ( but ofcourse that's not what they charge md, they charge me 30 a month and expect me to pay it then threaten me to cut if my service if not payed within a week
May not seem a lot for most people but i am a terminally ill man who is retired due to sickness i barely recurve 10 to myself after carers bills and what noy, the treatment they give you is unacceptable and they do not make you aware of this cost until the money doesn't come out if your account.
Believe me i promise you it will be the worst decision you ever make in your entire life
You will only get 0.5mbps upload speed (7mbps promised) and 4mbps download speed (17mbps promised)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wolverton TenTel  
Finally said goodbye to Tentel today after what has been a horrendous half-year contract. Speeds never went above 1Mb and I got tired of the random additional charges in my bill from very early on. Never once got billed for the correct pre-agreed monthly amount.

If you are looking at these jokers because they provide short-term contracts, stop now and go and get a 4G Mifi router with a sim-only rolling 30 day contract. It's simpler, cheaper and about 100 times faster. No brainer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TenTel  
Super fast and easy to set up. Very friendly and helpful staff.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Moffat TenTel  
BAD SERVICE!!!!!!!!!!
We are waiting for 3 weeks now to have internet at home, the customer service is not able to give any information, no help at all
I dont know how much longer we have to wait (we already paid in advance)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TenTel  
Professional quick installation. Very good and friendly service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hamburg TenTel  
Please take my advice and avoid at all costs. Pay that little bit extra for a reliable and true to sold speed. We're paying for 17 and getting a maximum (on the rare occasion) of 2, but unfortunately most of the time we get around 0.5. Eventhough im paying for broadband and wireless. I'm using my phones 4g as it is faster and more reliable.
Customer services is full of con artists and the whole aim of the company is to trap you into a contract and not provide anywhere need the speed you pay for. After receiving the awful broadband for 3 days after waiting for over a week for the router and even longer for the connection to go live. When asking for help and then to cancel we were told the maximum they could give us was 2mb, even though ypto 17 was gaurenteed. Then after wanting to cancel as we considered that we were still in the cooling off period. They said we were out of the cooling off window and were unwilling to help.

Just avoid at all costs. Absolutely awful serivice, speed and experience
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TenTel  
The setup costs could have been explained more clearly. But calling customer service helped clear up the billing and installing processes. Since setting up, we have had no problems! Our WiFi is always reliable and extremely fast. The main concern we still have is that there is no obvious indication of data consumption, which is worrying since we did not order an unlimited data package. Overall, would recommend. Great value for money!
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Muswell Hill, London TenTel  
Signed up for 17mb contract for 12 months. Took over a week for the wifi to go live. Only getting 1.6mb at best - Tentel claim that the phone line is only capable of max 2mb. Apparently unable to cancel due to being out of "cooling off" period of two weeks since the contract started. We have only had the wifi for four days. Not impressed at all! Avoid this provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Medway TenTel  
VERY poor quality of service. I pay for up to 17Mbps and actually I'm getting 2-3Mbps most of the time. I'm waiting for weeks for them to do something about that but still getting information that they are investigating the issue without anything happening. Stay away from this provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bermondsey, London TenTel  
Excellent customer service. Flexible contracts. Good connectivity and reliability.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Southport TenTel  
Awful experience so far .went live a week ago and still waiting as seems to be some sort of a fault after going through the same procedure on the phone for a few days and got no further, now waiting an outcome as they only raised a fault 24 hours ago!!! How I wish I'd of come on here and checked out the reviews first.all the waiting game not great when a member of family depends on this as they're housebound .Not impressed
  • Satisfaction
    1 star
  • Customer Service
    2 stars
TenTel  
Horrible customer service. Not trained correctly. Don't know what they are talking about. Promise me a refund for all the days the service was not active, LIES! No internet almost every month for a week always happening on weekends. They are defenitly taking advantage of people in need of a short contract, STAY AWAY like the pleg you will be better off going with SKY where you only pay for line rentals.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TenTel  
I would like to give a shout out to Gavin on the sales team at Tentel for his excellent customer service yesterday! After shopping around and speaking with other brands like Talk Talk and Sky I decided to go with Tentel as Gavin's gift of the gab was brilliant! I didn't feel pressured into going with Tentel. He gave me the deals; short, sweet, kept it simple and gave me all the information needed. He even let me go away and think about it for a minute without jumping down my throat and giving me 15 missed calls. I didn't feel rushed and had a good, easy conversation. Definitely 10/10 for his enthusiasm at 7.30pm from start to finish on the call.

My broadband hasn't yet came as I only bought yesterday but I am looking forward to seeing how it goes. He done a line check and said what my speed was good and how many devices could possibly link up to it. For £19 one year, unlimited broadband including line rental I can't complain! Fingers crossed - Let's hope the service is as good as the initial conversation with the sales rep as that went a long way!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Liverpool TenTel  
Tentel, you need ten telephone calls to resolve one simple issue. STAY CLEAR, CON MEN AT WORK.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Livingston TenTel  
Customer service team are a joke. Some adolf type called Gina had taken a dreadfull time to resolve a simple billing error that was fixed by speaking to a more senior membr of staff. Just a sham team behind the phones that seem to have the hold button superglued to their finger throughout the call. A bit customer rapport wouldnt go amiss with this lot. Train your staff as they seem to have pulled baboons off the street.
London TenTel  
Issues with tentel and openreach. Very bad comunication between both of them and still no broadband. One guy helped from customer srevice but was unable to sort the problems or come up with a resolution. Going back to sky now.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TenTel  
Overall a good service. I did have a problem with broadband dropping out but when I rang about this, rather than try to fob me off like so many other firms, they immediately changed the router settings remotely and the problem never recurred.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Aberdeenshire TenTel  
very good experience, I had to ask IT colleague to support installation but besides this I had no issues at all.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London TenTel  
My experience of TenTel has been excellent. Their customer care and service has been exemplary and I would highly recommend them to anyone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Durham TenTel  
Whatever you do in life DO NOT USE THIS COMPANY.They are call centre cowboys a complete sham of a company.So many hidden charges,a non existent signal,not One engineer visit in Six months!This company has cost me time and money for an appalling service.Never ever ever consider using them.And i thought BT were poor,Tentel are verging on criminal.Never use them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK TenTel  
Signed up for their service, chose activation date.

Told activation date which was not the activation date chosen, which was the only reason + cost ofc. that I went with this company. Activation date they supplied - not what I chose - was in about a month??

Pre-signing up, I had made enquiries via. email to which was the 2nd worst customer service I have ever experienced with a company. The 1st being PRS for music. I would ask one question and get a page long e-mail back answering everything but the question. After 3 and 4 back and forths I decided to look elsewhere as the incompetence was outstanding!!! After some time passed and that gut feeling was forgotten I decided let's give them a try (big mistake.)!!!!

So 2 months in total from start talking to them to signing up to being given the activation date - which they changed after taking my money (I am sure they will give you a billion logistical reasons as to why, yes, money hungry thieves wanting to exploit everybody with whatever marketing tactics to hook people in.) Stay away

Receive a few e-mails during that time saying things will arrive - a router a quick start guide - before activation date. Activation date - nothing arrives. At this point I am livid and thank God I had a brain to take up a BT wifi hotspot account in the mean time which has served me brilliantly and recommend that to everyone. So I send them an email in the morning just saying close the account, refund the money, you've done nothing

Next thing you know, afternoon, the package arrives. At this point I really don't care, they could not even deliver the package when they said they could. Yes, the installation bits arrived on the day of activation, they said that would arrive before activation date. Cannot trust anything this company say nothing but con people who probably have good intentions but as we all know the road to Hell is paved with Good intentions and they are definitely barking up that tree. God Bless everyone else, now fighting for justice
Trying to also get me to pay another £150. They can honestly stay in their hell hole. Anyone want a free router?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Personal TenTel  
Very easy to set-up, customer service was good.
I would recommend TenTel.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coventry TenTel  
The customer service team have been very helpful and I got through to them straight away. The speed and reliability have both been pretty good. All in all, if you're looking for a 30 rolling contract, I would definitely recommend TenTel.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Shoeburyness TenTel  
Great experience with tentel. The best thing is customer service, really kind and helpful people.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Minehead TenTel  
After initial difficulties success
but the customer service are second to none see my Facebook comment
I would just like to say, If you are looking for a great broad band service with a six month or longer or rolling contract, you could do no better than TENTEL. After some blips with connection faults it is now sorted and the customer service couldn't be more attentive!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Boston TenTel  
A friend of mine has been with a number of major suppliers and had various problems that took a bit too long to sort out eachtime.
Tentel are my 1st go with broadbank and I have been impressed with great data speed and their customer service. They answer the phone quickly and any questions with full knowledge eachtime!
Haven't had to ask about or try to sort a problem with Tentel in all of 2016....because there hasn't been one!
Many thanks to Tentel, who are friendly and very flexible!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southwest UK TenTel  
Very slow connection,keep disconnected broadband.whywe have tidy with the co tract for this service?

How can l cancelled my contact without pay nothing? They didn't deserved.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TenTel  
Terrible Service.. Took my money, engineer never even bothered to turn up. I had to ring several times to be told they had cancelled my appointments?? No apology.. I wish i had read all the other bad reviews...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield TenTel  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

TenTel are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and TenTel.

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