Please note, customers taking out phone & broadband with SSE may be charged an upfront cost for their phone line. If customers don't have a phone line they will need to pay a 'New line provision' charge of £60. If customers need a 'LLU line conversion' to take SSE's phone and broadband service there will be a charge of £36.91.
Reasons to choose SSE
Affordable - among the cheapest providers in the UK
Phone bundles - choose from a range of call plans, or just pay for what you use
High end router - all broadband users get a free Technicolor DWA0120 router with fast performance, strong signal and parental controls
Fixed price - SSE guarantees zero price hikes during the 18 month contract term
Happiness guarantee - you can cancel your SSE deal within 60 days without penalty if you aren't happy with it
Discounts and savings with SSE Energy - Add SSE Energy to your order and receive free broadband activation, 5% off Energy and a free Fibre Plus speed boost
18 months fixed price plans - only changes to VAT or a similar taxes can increase it
SSE Reward scheme - Offering benefits at The SSE Arena, Wembley, and The SSE Hydro in Glasgow
No short contracts - all packages are on an 18 month contract
Limited extras - the free router and arena Reward scheme are among a handful of free extras
Budget provider - may prioritise low price over other considerations
Features at a glance
Download speeds average at 35Mb for Fibre and 63Mb for Fibre Plus
18 month contracts, with fixed price guarantee, barring changes to VAT or another relevant tax or levy
Unlimited monthly usage, traffic management and fair usage applies
£10 activation or free with SSE Energy; £60 for new line installation or a £36.91 LLU line conversion charge may apply
Customer support by local rate phone or email open 8am to 8pm on weekdays, 8am to 2pm on Saturday, closed Sundays
High-performance 802.11ac wireless router using dual 2.4GHz and 5GHz frequencies band steered together for greater stability
Only pay for the calls you use on standard bundles◊, Anytime available for an extra fee
Additional discounts and savings when taken with SSE Energy, including free broadband activation, 5% off Energy costs and free Fibre Plus speed boost
SSE Reward offers customers benefits such as presale access to events at the The SSE Arena, Wembley, and The SSE Hydro in Glasgow
Phoned SSE 5 Nov. 09:06 Stated there was a problem with the connection and that I would be updated on Wed 6 Nov.
Phoned SSE 6 Nov. 13:40 Disconnected
Phoned SSE 6 Nov. Told I would receive a call with an update. Didn’t happen.
Phoned SSE 9 Nov. 09:39 Line tested and external fault showing. Decided to send Open Reach out on Thur am14 Nov.
Open Reach engineers arrived on 14 Nov am and tested the telephone and broadband lines. No fault found. Requested to contact SSE and explain that everything is 100% OK and that the router is trying to talk to SSE server but SSE server is not talking to the router. As a result browser page won’t load.
14th Nov. Phoned SSE as requested and spoke to Holly whom eventually ran a line test which showed there was an external problem and that the issue would be raised for an engineer to come again.
15th Nov. Received a text message from SSE Phone & Broadband stating the engineer has resolved the fault.
Phoned SSE 16:07 to explain that the fault has not been resolved and that I still can’t connect to their server.
Advised to try again Sat: 15th and if no joy then phone SSE again.
18th Nov. Phoned SSE 08:20 and spent the next three hours trying to resolve being unable to connect to the internet. In all credit the assistant did everything she could yet to no avail. Concluded that an Open Reach engineer will have to look into the mater, No date given for Open Reach engineer to visit.
18th Nov. Internet came online at 21:30pm.
19th Nov. SSE phoned to say that an Open Reach engineer would look round tomorrow but I told her to cancel it as the internet came online last night and seems to be settled.
14 days compensation at £5 = £70.
20th Dec received email bill from SSE requesting I pay £23.99.
21st Dec 08:20 Phoned SSE questioning the £23.99. Told that I had received £15.00 compensation and that was all I was getting.
Told SSE that according to Ofcom rules I was entitled to £5.00 compensation per day for not being connected.
The assistant put me on hold to have a word with supervisor. Came back to say that I was not getting anything more.
21st Dec 08:53 Phoned SSE requesting a Deadlock Letter. Assistant had another word with his supervisor and it was suggested SSE would offer another month free meaning my total compensation would come to just over £41.00 which I accepted.
From then on to the end of my 18 month contract Broadband has been intermittent and a further compensation paid to me for down time.
Further complications arose at end of contract while switching to Plusnet. SSE puts me on new contract at twice the price and stated that Plusnet had not informed them that I was leaving them, which I find hard to believe.
It now looks like SSE has sent me a bill for £56.00 which I'll now have to phone them and dispute.
All in all - STAY WELL CLEAR unless you enjoy being stressed to the hilt.
Horrible broadband service. Only stayed with SSE for not even 2 months and never managed to have good quality broadband. Once exiting the contract using the 60 days happiness guaranty, they still charged me the penalty for leaving them early, saying they would only guarantee good ethernet and not wifi. (in 2021!!! who uses ethernet anymore?) DO not recommend. Horrible experience and even worse customer service.
Brilliant broadband had bt didn't get a signal so went to sse and get service in every room would recommend to anyone
This is a review for SSE broadband. I experienced a total loss of service after upgrading to fibre broadband. After nine days of multiple calls to SSE and many failed promises (including from the manager Alexander who promised the earth and delivered nothing!) by SSE to return my calls and keep me updated. I gave up and cancelled the service altogether. SSE have a lot to learn about decent levels of customer service and keeping promises it makes to its customers!
I had previously left a positive comment but would absolutely withdraw that and not recommend anyone this company. I have been left without Internet for over a week and I work from home. Misinformation from the staff at SSE and have been basically left to keep chasing. I have no confidence in them being proactive about sorting my issues out as they cannot even raise a ticket for an engineer to visit despite promising to do so. Appalling service, I would advise to avoid.
Apsalutlly the worst broadband provider l have come across apsalutlly rubbish
25 warren Road
Super slow and weak ass signal can't pick it up from more than ten ft away so forget another room, and that's before they turn the signal strength down at peak times.
It stops working without any reasons and you have zero options to solve it quickly.
Customer service is available on work days only, but even though you should be ready for their solution to work in 3 days or so!!
Loss my internet for 3 days. Contacted them for 2days. Finally reached them yesterday. Booked for an Eegernner to come today. No contact and no one turns up.
So bloody mad mad mad. Will definitely leave this company when my contact ends. Terrible speed, broken off all the time. Don't use this company for your internet.
Throughout my contract broadband was very temperamental
After I left they billed me for three months extra refused for months to correct sent threats to cut off service
Didn’t answer phone or hung up when I pointed out I had left
Didn’t answer letters or emails
Finally deleted false months but final bill has a part billing charge (they didn’t send any they are charging me for those threatening letters) and one random days broadband in march
The average Brit is now spending over four hours a day online, according to a new Ofcom study.
The industry watchdog's latest Online Nation report shows that a combination of factors have caused internet use to surge to record levels, up by almost an hour a day in less than two years.
Inevitably, the coronavirus lockdown was part of the cause - the Zoom video conferencing app, for instance, has grown by nearly 2000%, from 659 thousand UK users to over 13 million in just four months. But it's not just that. The popularity of streaming services continues to grow, plus there's the emergence of video sharing sites like Twitch and TikTok. The latter has moved well beyond its initial teen user base, with 12.9 million UK adults now joining in.
Even as the lockdown begins to ease, it's unlikely that our online activity is going to decline. So the question is, is your broadband connection up to the demands of this "new normal"?
Signs that your service might be struggling include:
Downtime - we know that the internet infrastructure held up remarkably well during the lockdown, but if your connection keeps dropping, or you're being left without service for hours at a time, it's often a sign that it might be time to look elsewhere.
Slow downloads or uploads - your download and upload speeds will slow down when you've got more people sharing your connection at the same time. Speed problems can be especially noticeable when your usage patterns change - like when you're working from home and sharing large files or connecting to your office server.
Poor video performance - nothing ruins a boxset binge more than buffering, or even just seeing the picture quality plummet. Both are signs that your broadband can't keep up with the demands of your chosen streaming TV service.
Laggy gaming or video calls - speed problems can also ruin the picture or sound quality in your video calls, and render online games unplayable. Occasional lag is to be expected, but if you keep seeing it it might be time for an upgrade.
The best broadband upgrades
So what should you look for in an upgrade? Try and prioritise what you need. That could be a faster service generally, or more specifically faster uploads. Or perhaps a more reliable service, or better customer support.
The obvious upgrade, if you haven't already made it, is to go from standard broadband to fibre. An entry level fibre deal will triple your download speed and should only cost a few pounds extra each month. If you're upgrading to a new deal with your existing provider you might even be able to negotiate a better offer. Plusnet and SSE currently offer the cheapest fibre broadband deals.
The next step is from the basic fibre (around 36Mb) to the higher end fibre, with speeds around 63Mb. Vodafone and TalkTalk have the cheapest deals at this faster speed.
If even that isn't enough, you can get over 100Mb speeds from a number of ISPs. The most widely available are from Virgin Media, who offer speeds up to 516Mb on average. Other big name providers like Vodafone and BT also offer ultrafast packages, but only in certain areas. These faster speeds will give you much better upload speeds as well as downloads.
If reliability and customer service are a bigger priority, the best way to check what you can expect from each provider is to read their customer reviews. Dig into our thousands of reviews for help on deciding your next move.
Ready to start shopping for a new internet deal? Use our postcode checker to find the best broadband offers where you live.
SSE Broadband Buyers Guide - Is SSE right for you?
Can I get SSE?
SSE are best known as an energy provider but their broadband services are available to everyone. You don't need to be an energy customer, and you also don't need to be located in the regions covered by their energy services.
SSE broadband is available wherever there's a BT telephone exchange. In some areas SSE may make savings by using their own equipment installed in the BT telephone exchange, but these savings are shared with all customers. The same standard broadband prices and features are available wherever you live.
SSE Fibre to the cabinet services are also available, to get these both your exchange and street cabinet must have been upgraded to support fibre. This covers more than 95% of UK homes.
You can find out which SSE Broadband products are available where you live with our postcode checker.
SSE Unlmited Fibre - the entry level fibre deal with average speeds of 35Mb
SSE Fibre Plus - the fastest fibre broadband deal with average speeds of 63Mb
In all cases, the packages are on 18 month fixed price contracts and come with line rental. If you don't have an Openreach (BT exchange) telephone line already you'll need to pay to have one installed, this costs an additional £60 one off charge. In areas where SSE install their own equipment in telephone exchanges (LLU), you may be liable for a £36.91 one-off line conversion charge depending on the provider you're switching from.
Under the default package you pay only for landline phone calls that you make, but if you use your phone a lot you can add one of three calls packages◊. These are for Evening & Weekend Calls, Anytime Calls (calls to all UK landline and mobile numbers apart from 09 numbers), and Anytime Plus, which adds calls to 35 countries.
The deals offer unlimited usage rather than being 'truly unlimited'. This means that you can download and upload as much as you like. Although SSE have a traffic management policy in place to slow down connections making excessive use of the services, this is unlikely to affect most people. The policy primarily targets peer-to-peer file sharing traffic, and prioritises essential traffic like video calls, gaming and general browsing.
The speed available to you will vary based on various factors including the time of day (speeds are likely to be slower at peak times like evenings when lots of people are online), the wiring in your home, and the distance from your nearest telephone exchange or cabinet, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.
Which package should I choose?
If you're interested in a budget provider like SSE, it's likely that cost effectiveness and value for money are important factors to you.
The SSE packages are largely no-frills offerings without much in the way of extras to entice you. This means that your main choice will be based on what speed of broadband you need.
Your choice of which of SSE's Fibre options you should choose depends on whether you have a larger or more demanding household, or if you'd simply just prefer a faster service. The standard Ultimate Fibre deal should be fast enough to allow several people to stream TV, play online games, or download large files at the same time. The faster Plus plan is the best choice for the most demanding households who live their lives online.
As always, you should get a speed estimate before you make your choice. If you're looking at the top-end Ultimate Fibre Plus plan but your estimate shows you won't get speeds much better than you could get on the middle deal, it might not be worth paying the extra money. Although, it should be noted that the upgrade to Fibre Plus can be free if you also sign up for SSE Energy at the same time.
In all cases, keep an eye on any upfront fees that might be added if you don't have a BT line or are in an area where SSE have installed their own equipment in the nearest telephone exchange.
For each plan there's the choice to add a calls package. Your decision here depends simply on whether you make many landline calls, and when you make them. If you prefer to use your mobile then you might be better off sticking with the default option of just paying for calls as and when you make them.
Points to consider before you choose
Is low price the most important factor for you?
Is having the best, reliable high-performance wireless router important to you?
How often do you use your landline to make calls and at what times of day?
Are you a heavy user of streaming video or a heavy downloader?
Would you prefer a provider that can offer extras like a premium TV service as part of the same bundle?
Do you need the higher speeds offered by a Fibre Plus connection and is your exchange and street cabinet set up to support this?
It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.
Reliable wireless router - SSE Broadband customers receive a free, easy to set up, wireless router when they sign up to help manage their connection. The Technicolor DWA0120 high-performance router, with its strong signal, security and transfer speeds, uses both 2.4GHz and 5GHz frequency with band steering technology for optimal performance. You can even share media content with your connected devices via a USB drive.
SSE Reward - Sign up to SSE broadband and you'll get access to their Reward scheme. This gives you benefits for events at The SSE Arena, Wembley and The SSE Hydro in Glasgow, including access to tickets before they go on general sale, upgrades to SSE lounges, and competitions and prize draws.
What are the benefits of SSE?
The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.
Wide coverage - SSE broadband is available anywhere there's a BT telephone exchange. You don't need to be an SSE energy customer to sign up.
Fixed price promise - One of SSE’s best selling points is their fixed price guarantee. Only changes to VAT or another relevant tax or levy can increase the monthly cost within that period.
60-day Happiness Guarantee - If you aren't happy with any part of your deal, and SSE have been unable to fix the problem, you can leave without penalty in your first 60 days.
Discounts and savings with SSE Energy - Add SSE Energy's SSE Fix product to your order and receive free broadband activation, usually £10, 5% off your Energy bills and a free Fibre Plus speed boost usually £3 per month. As of September 2020, SSE estimated that this SSE Fix and Fibre bundle could save you up to £100 over 12 months.
What are the drawbacks of SSE?
Let's face it, not everything can be perfect, and even the best deals may have a downside.
Few extras - SSE offer a free router and the arena Reward scheme with their broadband packages, but lack the extra incentives many other providers offer. Unless you're a regular of the SSE Arena or SSE Hydro, there's little to entice you. However, this more 'no frills' approach means they are able to concentrate more on the provision of your broadband and phone services.
No short contracts - All of SSE's packages are on 18 month contracts.
Limited information - There's very little detailed information on the SSE website about telephone support opening hours. We would usually recommend that customers research these before signing up to a provider, though SSE should provide you with information about what speeds your line can support during the sign-up process.
◊ Inclusive Talk calls are for (i) local and national numbers beginning 01, 02 and 03 and (ii) 0845 & 0870 numbers. Excludes indirect access numbers and dial-up internet access. Inclusive calls are free up to 70 minutes. Any call duration over 70 minutes will be charged. Redial before 70 minutes to avoid charges. Fair use policy applies - maximum 1,000 minutes or 150 calls a month; whichever you reach first. If either of these limits is exceeded SSE will charge for these calls at the equivalent rate for non-inclusive periods. Daytime calls mean from 7am to 7pm Monday to Friday; Evening calls before 7am and after 7pm Monday to Friday; Weekend calls midnight Friday to midnight Sunday. For more information about call charges, see the Call Charges and Tariff Information PDF available from SSE product pages.