SSE Broadband Buyers Guide

Broadband and phone from a renewable electricity and gas supplier

  • Low priced phone and broadband services
  • Zero price hikes during the 18 month contract
  • Happiness guarantee - cancel without penalty in the first 60 days
  • Available outside of most providers' low cost areas
  • Same low prices wherever you live
  • No upfront costs in most cases

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SSE Unlimited Fibre Broadband with Line Rental
£22.00 for 18 months
£33.00 thereafter

No upfront cost

  • 18 months reduced fixed price
  • 35Mb average download speed
  • 9Mb average upload speed!
  • Unlimited monthly allowance
  • 60-Day Happiness Guarantee
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

SSE Unlimited Fibre Plus with Line Rental
£26.00 for 18 months
£38.00 thereafter

No upfront cost

  • 18 months reduced fixed price
  • 63Mb average download speed
  • 17Mb average upload speed!
  • Unlimited monthly allowance
  • 60-Day Happiness Guarantee
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Please note, customers taking out phone & broadband with SSE may be charged an upfront cost for their phone line. If customers don't have a phone line they will need to pay a 'New line provision' charge of £60. If customers need a 'LLU line conversion' to take SSE's phone and broadband service there will be a charge of £36.91.

Reasons to choose SSE

  • Affordable - among the cheapest providers in the UK
  • Phone bundles - choose from a range of call plans, or just pay for what you use
  • High end router - all broadband users get a free Technicolor DWA0120 router with fast performance, strong signal and parental controls
  • Fixed price - SSE guarantees zero price hikes during the 18 month contract term
  • Happiness guarantee - you can cancel your SSE deal within 60 days without penalty if you aren't happy with it
  • No upfront costs - SSE broadband comes without any activation or shipping costs (as long as you've got an LLU phone line installed)
  • 18 months fixed price plans - only changes to VAT or a similar taxes can increase it

Possible downsides

  • No short contracts - all packages are on an 18 month contract
  • Limited extras - the free router is among a handful of free extras
  • Budget provider - may prioritise low price over other considerations

Features at a glance

  • Download speeds average at 35Mb for Fibre and 63Mb for Fibre Plus

  • 18 month contracts, with fixed price guarantee, barring changes to VAT or another relevant tax or levy

  • Unlimited monthly usage, traffic management and fair usage applies

  • Free activation; £60 for new line installation or a £36.91 LLU line conversion charge may apply

  • Customer support by local rate phone or email open 8am to 8pm on weekdays, 8am to 2pm on Saturday, closed Sundays

  • High-performance 802.11ac wireless router using dual 2.4GHz and 5GHz frequencies band steered together for greater stability

  • Only pay for the calls you use on standard bundles◊, Anytime available for an extra fee

  • SSE Broadband have published a Traffic Management Policy

2.9 stars
  satisfaction rating based on 413 customer ratings since 2019-02-26. See more SSE customer ratings and reviews.

Details last checked on 2020-02-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Customer Ratings Summary

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 413 customer ratings since 2019-02-26

Show all time ratings

Add your own review of SSE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
We have had no internet service from SSE since 14 February 2020. Despite multiple calls, SSE has been unable to fix the fault.
They have said that SSE appointed Vodafone as their new phone and broadband provider in September, and all customers underwent a migration from BT/TalkTalk to Vodafone in recent weeks. The migration failed for the TalkTalk service. We were first told we were the only customers affected, then informed there were 40 customers in this situation. The latest we have been told is that about 2,000 customers are affected. We understand that SSE have a review meeting on 24 February to find a way out of this. Has anyone else got further information or been told differently?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Midlothian SSE  
In the two properties I've been with SSE, the first time it took 10 weeks to get connected. In the second property it's now been 3 months since my go live date and still no internet.
The internet was pretty standard while I had it, not good or bad.
If you can ever get through to the customer service team, they are pleasant, but ultimately pass the blame off of themselves. Would happily pay a few £ more than be waiting over 3 months for internet. No compensation offered.
  • Speed
    3 stars
Scotland SSE  
My SSE Internet went off late one evening almost two weeks ago. The status light on the router was a constant red and the Internet light was flashing red. I telephoneed SSE early the next morning. I was asked to carry out various tests on the router (including a pin reset), which I did but it made no difference. I rang SSE each day for a week (after waiting up to 30+ minutes to connect with an agent, I was again asked to carry out various tests from my home. Additional tests were carried out by SSE agents. Eventually it was decided I needed a new router. This was sent one whole week after my Internet stopped. I connected and set up the new router, following the instructions to the letter. The instructions said if this doesn't resolve the matter, phone the SSE helpline, which I did. After more discussions with SSE agents it was decided I needed an Openreach engineer visit to check the lines. SSE then told me that Openreach needed the MAC code of my new router, which I gave them. I later got a call back from SSE saying Openreach claim their lines are working but the router is "stuck" in "config" mode. I don't really know what this means so I asked to speak to an SSE manager. The manager said he would talk direct with the Openreach technical people to see what was going on. The manager later called me back and said the problem was due to SSE rolling out a change or migration from its current suppliers to Vodafone causing the routers to malfunction. He said technical teams were working on fixing this problem. When asked he didn't know how long this would take. Reluctantly I said I would stay with SSE for a few more weeks, because I was told changing suppliers would take 17 to 19 days anyway and he thought the problem may be solved by then.
If this is a National rollout by SSE, had anyone else experienced this problem? My 18 months contract with SSE is only about 9 months in. I am still paying SSE for a service which I am not receiving.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Thirsk SSE  
Terrible. NO STARS. I applied for 'fix & fibre' on October 24th 2019 when I completed purchase of a new flat. I was advised it would be 2 weeks as no phone line.
After many calls, emails, FB messages to customer services over the next few weeks and constant requests from them to supply postcode and 'we'll get back to you in 5 days' which they never did, I finally, early December, got a reply from a customer service agent.
I dealt with a very helpful agent who informed me that for some reason my order had been repeatedly cancelled. She tried to reinstate it but it got cancelled again.
To cut a long story short, I told her not to bother anymore and went elsewhere. She promised me £30 compensation to close the case.
By early February, this had not turned up. I emailed her twice but no answer so either she has left the company or it's now well outside her ability to do anything.
I have submitted a formal complaint. The response was 'we'll get back to you in 5 days'.
Still no reply 2 weeks later and still no compensation.
Meanwhile, they have garbaged my address to a different place up the road and it is only thanks to the postie that a couple of things - including a router sent AFTER I cancelled everything with them turned up. I don't know whether the compensation went to this garbled address and got snaffled by whoever lives there or whether it has never been sent.
I do not understand why they have the correct address for the electricity supply (about which I have no problems - yet) but a garbaged address for the broadband element.
Let me be clear, I do NOT WANT their broadband now having had so many problems, and am very happy with my new provider.
South Wales SSE  
After a complaint to sse for 9mps I was getting on ultra fast broadband of 63mps I sighned up for this is a bit of the managers response,SSE don’t sell on speed, we sell on package and there is some information around the parameters of that on the website. WIFI is also not included in our terms and conditions as a guarantee. That being said even if I wanted to investigate the speed fault now for you I can’t as from midnight tonight we won’t be your supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nantyglo SSE  
Most people come here and react in a negative manner, Most of their issues are down to user error.

SSE has been great these last few months, Speed hasn't dropped from what was promised, I can also double my fibre speeds to 76mbps for an extra 3 quid.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Llanharan SSE  
Stay away from this company. Initially, for the first 60 days I had excellent fibre broadband speeds 40mb down/10mb up. I had no reason to leave under their '60 days happiness guarantee'.

Since the first two months have passed I am now experiencing multiple days without internet and the times that they decide to connect me I am only getting 4mb down. This is clear breach of contract of the minimum speed that was agreed by both parties.

The customer service is rude and ignorant, numerous attempts to fix this issue have failed and they have stated it is due to my equipment. This is not the case.

I got the account credited £5 to 'buy a new microfilter' when there is nothing wrong with the one I got.

If you want a reliable Internet service with top consistent speeds, then please do not waste your time with these incompetent cowboys.
Better off looking elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend, South Wales SSE  
Being on ultra fast broadband estimated 63mps I've been if lucky 7mps been over a week complaining nothing has been resolved ,sse didn't tell me there broadband runs on vodaphone network so that explains quite a bit ,my opinion it's to steer clear of sse broadband as you will be paying for a service you won't be getting and then have to send speed tests every hour before thay do anything if thay haven't got days off here and there been over a week and still sse haven't contacted vodaphone to find out what's going on I'll be leaving and will not be paying anything for leaving either
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nantyglo SSE  
Moved into property 2july couldn't get internet until early October. Now have to move and been charged £55 plus £6 plus final bill...robbers
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Bournemouth SSE  
Our broadband went down about a week ago. I've waited on hold for 28 mins, then 15 mins but no reply. Emailed customer services a couple of days ago and no reply there either. This is likely to end up with the Ombudsman, so I'd also recommended avoiding this supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Wiltshire SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

SSE Broadband Buyers Guide - Is SSE right for you?

Can I get SSE?

SSE are best known as an energy provider but their broadband services are available to everyone. You don't need to be an energy customer, and you also don't need to be located in the regions covered by their energy services.

SSE broadband is available wherever there's a BT telephone exchange. In some areas SSE may make savings by using their own equipment installed in the BT telephone exchange, but these savings are shared with all customers. The same standard broadband prices and features are available wherever you live.

SSE Fibre to the cabinet services are also available, to get these both your exchange and street cabinet must have been upgraded to support fibre. This covers more than 95% of UK homes.

You can find out which SSE Broadband products are available where you live with our postcode checker.

What packages are available?

SSE offer standard ADSL and Fibre broadband packages:

  • SSE Unlmited Fibre - the entry level fibre deal with average speeds of 35Mb
  • SSE Fibre Plus - the fastest fibre broadband deal with average speeds of 63Mb

In all cases, the packages are on 18 month fixed price contracts and come with line rental. If you don't have an Openreach (BT exchange) telephone line already you'll need to pay to have one installed, this costs an additional £60 one off charge. In areas where SSE install their own equipment in telephone exchanges (LLU), you may be liable for a £36.91 one-off line conversion charge depending on the provider you're switching from.

Under the default package you pay only for landline phone calls that you make, but if you use your phone a lot you can add one of three calls packages◊. These are for Evening & Weekend Calls, Anytime Calls (calls to all UK landline and mobile numbers apart from 09 numbers), and Anytime Plus, which adds calls to 35 countries.

The deals offer unlimited usage rather than being 'truly unlimited'. This means that you can download and upload as much as you like. Although SSE have a traffic management policy in place to slow down connections making excessive use of the services, this is unlikely to affect most people. The policy primarily targets peer-to-peer file sharing traffic, and prioritises essential traffic like video calls, gaming and general browsing.

The speed available to you will vary based on various factors including the time of day (speeds are likely to be slower at peak times like evenings when lots of people are online), the wiring in your home, and the distance from your nearest telephone exchange or cabinet, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

Which package should I choose?

If you're interested in a budget provider like SSE, it's likely that cost effectiveness and value for money are important factors to you.

The SSE packages are largely no-frills offerings without much in the way of extras to entice you. This means that your main choice will be based on what speed of broadband you need.

Of the three packages that SSE offer, Unlimited Broadband is the slowest and most affordable. With an average speed of 11Mb it's good enough for casual use, preferably in smaller households. If your usage doesn't extend much beyond shopping, browsing and Facebooking then it should be plenty. It should also be able to handle streaming of services like Netflix or NOW TV on one device, but if you need more it may struggle.

That said, do remember that the quoted 11Mb speed is only an average, so there's no guarantee that's what you'll get. Make sure you get a speed estimate before you sign up (and if it's less than, say, 6Mb then streaming might be off the table).

If you have a larger or more demanding household, or if you'd just prefer a faster service, then you should go for one of the fibre options. The middle Ultimate Fibre deal should be fast enough to allow several people to stream TV, play online games, or download large files at the same time. The faster Plus plan is the best choice for the most demanding households who live their lives online.

Again, you should get a speed estimate before you make your choice. If you're looking at the top-end Ultimate Fibre Plus plan but your estimate shows you won't get speeds much better than you could get on the middle deal, it might not be worth paying the extra money.

In all cases, keep an eye on any upfront fees that might be added if you don't have a BT line or are in an area where SSE have installed their own equipment in the nearest telephone exchange.

For each plan there's the choice to add a calls package. Your decision here depends simply on whether you make many landline calls, and when you make them. If you prefer to use your mobile then you might be better off sticking with the default option of just paying for calls as and when you make them.

Points to consider before you choose

  • Is low price the most important factor for you?
  • Is having the best, reliable high-performance wireless router important to you?
  • How often do you use your landline to make calls and at what times of day?
  • Are you a heavy user of streaming video or a heavy downloader?
  • Would you prefer a provider that can offer extras like a premium TV service as part of the same bundle?
  • Do you need the higher speeds offered by a fibre connection and is your exchange and street cabinet set up to support this?

Compare all SSE deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Reliable wireless router - SSE Broadband customers receive a free, easy to set up, wireless router when they sign up to help manage their connection. The Technicolor DWA0120 high-performance router, with its strong signal, security and transfer speeds, uses both 2.4GHz and 5GHz frequency with band steering technology for optimal performance. You can even share media content with your connected devices via a USB drive.
  • SSE Rewards - Sign up to SSE broadband and you'll get access to their Rewards scheme. This gives you benefits for events at The SSE Arena, Wembley and The SSE Hydro in Glasgow, including access to tickets before they go on general sale, upgrades to SSE lounges, and competitions and prize draws.

What are the benefits of SSE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wide coverage - SSE broadband is available anywhere there's a BT telephone exchange. You don't need to be an SSE energy customer to sign up.
  • Fixed price promise - One of SSE’s best selling points is their fixed price guarantee. Only changes to VAT or another relevant tax or levy can increase the monthly cost within that period.
  • 60-day Happiness Guarantee - If you aren't happy with any part of your deal, and SSE have been unable to fix the problem, you can leave without penalty in your first 60 days.
  • Free connection - There are no connection charges or delivery fees for most customers. The exceptions are if you need to have a BT line installed, or if you're in one of SSE's LLU areas where you may be liable to pay a one-off conversion charge should you be switching from a non-LLU provider.

What are the drawbacks of SSE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - SSE offer a free router and a Rewards scheme with their broadband packages, but lack the extra incentives many other providers offer. However, this more 'no frills' approach means they are able to concentrate more on the provision of your broadband and phone services.
  • No short contracts - All of SSE's packages are on 18 month contracts.
  • Limited information - There's very little detailed information on the SSE website about telephone support opening hours. We would usually recommend that customers research these before signing up to a provider, though SSE should provide you with information about what speeds your line can support during the sign-up process.

◊ Inclusive Talk calls are for (i) local and national numbers beginning 01, 02 and 03 and (ii) 0845 & 0870 numbers. Excludes indirect access numbers and dial-up internet access. Inclusive calls are free up to 70 minutes. Any call duration over 70 minutes will be charged. Redial before 70 minutes to avoid charges. Fair use policy applies - maximum 1,000 minutes or 150 calls a month; whichever you reach first. If either of these limits is exceeded SSE will charge for these calls at the equivalent rate for non-inclusive periods. Daytime calls mean from 7am to 7pm Monday to Friday; Evening calls before 7am and after 7pm Monday to Friday; Weekend calls midnight Friday to midnight Sunday. For more information about call charges, see the Call Charges and Tariff Information PDF available from SSE product pages.

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