Shell Energy Broadband Buyers Guide

Unlimited standard and fibre broadband packages from a well-known energy supplier

  • Free UK-based customer service
  • Truly unlimited broadband
  • Fibre broadband available, average speeds of 35Mb and 63Mb
  • Range of call packages
  • No upfront charges

Need help choosing? Give us a call on 0800 093 2384   Go to site

Shell Energy Superfast Fibre
£29.99 per month
18 month contract

No upfront cost

  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £4 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

Shell Energy Superfast Fibre Plus
£34.99 per month
18 month contract

No upfront cost

  • 63Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

Shell Energy Fast Broadband
£19.99 per month
18 month contract

No upfront cost

  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

Reasons to choose Shell Energy Broadband

  • UK-based customer services - get support from a guaranteed UK call centre using an online chat service
  • Unlimited broadband as standard - all packages come with unlimited usage allowances
  • Fibre package available - average speeds of 35Mb and 63Mb available in enabled areas
  • Phone service included - choose between a range of inclusive call packages including an international calling option
  • Competitive pricing - Shell Energy's standard broadband offering is among the cheapest on the market
  • Possible savings for Shell Energy energy customers - you might get a cheaper deal if you're already with Shell Energy
  • Cheap petrol - Shell Energy broadband gets you access to the Shell Go+ benefits scheme, including discounts on petrol
  • No end of contract price rises - unlike other providers Shell Energy won't increase the price when your contract ends

Possible downsides

  • No standalone broadband - line rental has to be taken from Shell Energy
  • No short contracts - the only contract option is 18 months
  • No frills service - the service comes with few extras, and there's no option to add a TV bundle

Features at a glance

  • Average 11Mb standard broadband, 35Mb and 63Mb Fibre download speeds

  • 18 month contracts

  • Unlimited usage allowances on all packages

  • Free UK-based customer support via online chat, or by phone Monday to Friday 11am - 3pm and Saturday 1:30pm - 3:30pm

  • Range of inclusive landline minutes available with every deal

  • Shell Energy Broadband have published a Traffic Management Policy

2.5 stars
  satisfaction rating based on 202 customer ratings since 2018-10-17. See more Shell Energy customer ratings and reviews.

Details last checked on 2019-10-14

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Shell Energy.

Customer Ratings Summary

  • Satisfaction
    2.5 stars
  • Customer Service
    2.7 stars
  • Speed
    2.4 stars
  • Reliability
    2.5 stars

Based on 201 customer ratings since 2018-10-17

Show all time ratings

Add your own review of Shell Energy

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Switched from Plusnet because of the cashback deal. Big Mistake. Broadband is very slow.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Shell Energy  
The modem arrived as promised. The service started at 9am. The speed is currently 35mbs. What's not to like.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
burgess hil Shell Energy  
Broadband is okay, is not the fastest but it's quite reliable.
However I've just realised that Shell has charged me £54.16 for having to send the technician out because they couldn't tell me what to do and what to look for when I was installing the modem. It turns out that they could have told me the lines come from the back of the houses not the front and saved me time and money, but they didn't. How should I have known their lines come from the back of the house?
Very poor service!!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
York Shell Energy  
So, we signed up for this, went on holiday and read the reviews after.
Dumb move on our part.
I rang to discuss my worries....45 mins later, still no answer to my call.
I call back again, another 40 mins. This time I didn’t care what they had to say, waiting 40 mins to speak to a human, anyone, is not acceptable.
I cancelled and called plusnet. Straight onto an advisor for only £3 a month extra, I’ll pay for that level of customer service.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
Hull Shell Energy  
The speeds provided will not even stream a Youtube video. Rang up to complain and did not get a call back for 6 weeks. Customer service is non existent. Avoid at all costs, these are by far the worst broadband provider in the UK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Shell Energy  
This is one broadband provider that should be avoided like the plague, the customer service is awful and take 30 minutes to get through to speak to a customer service person. We were changing our provider and were given the connection date, as promised the Open Reach guy arrived and plumbed in the necessary cables and on leaving told us the connection would not come live until midnight at the latest. Got up the next morning to discover no broadband. 5 days on and still no connection. So I called them for the umpteenth time.... waiting impatiently for half an hour to complain about the lack of customer service and no broadband. I told them to come and take there line back out of my house. They told me that I would be charged £248 for the privilege. Now I have been without and broadband for 5 days and I understandably do not have any faith in this company anymore and want to cancel my contract with them.... MY ADVICE IS TO AVOID SHELL BROADBAND
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Airdrie Shell Energy  
Internet is appealing ... drops out on the tv every 5 seconds or so ... 1 hour programme, even on non peak time, ends up taking 1.40 hours ...

Can no longer work from home as internet is so appalling ...
Fareham Shell Energy  
SCAM DO NOT APPLY FOR ACCOUNT after they took over first utility they has been nothing but issues disconnection three days before payment date without warning then inflate the bill I started at 38 for high speed for streaming then get told I owe 71 so pay the balance two weeks pass and disconnected again contact them and they tell me I owe 51 so I ask why so high they say I owed 99 with a discount of 7.00 I owed 91 but yet when I paid the bill I was strictly told 71 is all I owe for that month hmmmmmmm talk talk here I come and another point to all customers of shell if your not offered the deal you was originally offered as of 12 month ago you can walk from the contract check Martin Lawrence s website explains everything there
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Heckmondwike Shell Energy  
just started with them with first bill,they have put vat at the end of the bill? is this right? talked to them cant get a positive answer , not had this with any previous supplier, not in the small print about this,feel conned ? buyer beware.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
BENFLEET Shell Energy  
Have had shell broadband for the last few weeks but then phone for some reason has now been disconected onthe 22nd September so I have no broadband or telephone line. Contacted shell through livechat but nothing has so gar been done to put the problem right
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
great haywood Shell Energy  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT with £110 BT Reward Card

Offers roundup: grab a bargain over the Summer Bank Holiday

Posted on 2019-08-23 17:00 in Offers Virgin Media BT Plusnet Sky Shell Energy

It's the bank holiday weekend, and several providers have new offers on to tempt you to switch broadband. We've got the best highlighted for you below.

We're kicking off with BT and a reward card offer across the majority of their products. The non-fibre Broadband and Weekend Calls package is £24.99 a month and comes with a £60 reward card. If you can get it in your area, Superfast Fibre with Weekend Calls is £31.99 a month with a £90 reward card, and Superfast Fibre 2 with Weekend Calls is £39.99 a month with a £110 reward card. The rewards cards also apply to the broadband and TV offers if you want to throw that in at the same time.1

Plusnet are offering £75 cashback on their non-fibre Unlimited Broadband and Phone package, which is £18.99 a month. Their fibre products both come with a £60 reward card; Unlimited Fibre Broadband and Phone is £23.99 a month and Unlimited Fibre Extra Broadband and Phone is £27.99 a month. You'll need to hurry, all of these offers end on Tuesday night!2

Sky have got some great offers on TV and broadband bundles. Entertainment with Broadband Essential is currently £35 a month, while Entertainment with Broadband Superfast is £39 a month. If sports are your thing, then you can also choose Entertainment with Sports and HD for £62 a month. These packages all come with a 1TB Sky Q box and access to over 270 channels!3

You can get still Shell Energy's fantastically low-priced Standard Broadband for just £16.99 a month, exclusively through the link in this blog post. This offer is only on for another week, so take advantage of it while you can.4

In a Virgin Media area? You can get M50 Fibre and Phone for £26 a month, plus a £75 bill credit! This offer is only available via the link in this blog post.5

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. Connection fees may apply. BT reward is a prepaid Mastercard of the specified amount. Offer ends 11:59pm 29th August.

2. Plusnet ADSL products are on a 12 month contract and Fibre products are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 27th August.

3. Sky deals are on an 18 month contract, prices will rise from month 19. Connection fees may apply. Offers end 11:59pm 26th September.

4. All Shell Energy deals are on an 18 month contract. Prices will rise from month 19, see Shell Energy site for more details. Connection fees may apply. Offer ends 11:59pm 1st September.

5. Virgin Media M50 is on an 18 month contract, prices will rise from month 19. Credit will be applied to your first bill. Connection fees may apply. Offer ends 11:59pm 30th September.

Comments

Virgin Media with £150 credit

Discounts, rewards, credit and tech in our broadband offers roundup!

Posted on 2019-07-08 15:16 in News Offers Three Plusnet BT John Lewis Virgin Media Shell Energy

There are so many strong broadband offers being presented this week that we felt it was time for another round up of the best broadband discounts and rewards around.

Onestream has one of the cheapest broadband deals we've ever seen. The Flow Unlimited package offers average speeds of 11Mb and is an impressively low £13.99 a month on a 12 month contract, with line rental included! Onesteam also have a range of competitively priced Fibre products, starting with their 17Mb average speed truly unlimited Jetstream Lite Fibre that comes in at just £17.99 a month on a 12 month contract with line rental included - that's cheaper than many provider's standard broadband deals!1 £9.99 setup cost applies on all offers.

Shell Energy aren't far behind Onestream for extremely cheap standard broaband, their Fast Broadband package with average speeds of 11Mb is only £15.99 a month all in.2

There are also a number of strong reward offers on this week. For example, if you want a Fibre package from BT, then not only will you get a BT Reward card, you'll also receive a Marks & Spencer voucher! Superfast Fibre is £31.99 a month and comes with an £80 M&S voucher and a £30 Reward Card, while Superfast Fibre 2 is £39.99 a month with an £80 M&S voucher and a £60 Reward Card.3

Plusnet have a mix of reward cards and cashback offers on their broadband and phone bundles this week. Unlimited Broadband is £18.99 a month in low cost areas and comes with £75 cashback, Unlimited Fibre is £24.50 a month and comes with £50 cashback, while the Unlimited Fibre Extra package is £27.50 a month and comes with a £60 reward card. You'll need to hurry, because the Fibre offers end tomorrow night!4

John Lewis are bundling in a Google Home Hub with all their broadband products. This is a hands-free Smart Speaker with a 7" screen worth £119! You can choose between Broadband Unlimited with average speeds of 10Mb for £20 a month, Fibre Broadband with average speeds of 36Mb for £28.50 a month or Fibre Extra with average speeds of 66Mb for £35 a month.5

Blink and you'll miss it, Virgin Media's flash sale on TV bundles starts today. You can get a fantastic £150 bill credit on select broadband and TV packages. Choose from the Bigger Bundle for £57 a month, Bigger Bundle + Movies for £62 a month or the Bigger Bundle + Sports for £72 a month - all of these packages have average speeds of 108Mb. If you to up your speeds to an average of 213Mb and get more TV options, you can get the Bigger Bundle + Sports & Movies for £79 a month. Or you could go all out and get Sky Cinema, Sky Sports, BT Sport, Kids Pick and whopping average speeds of 516Mb with the Ultimate Oomph Bundle for £99 a month. Hurry, this offer ends on the 12th July!6

Finally, Three's already excellent unlimited usage offer on the HomeFi 4G home broadband router has been further discounted! You can now get unlimited data for just £11.50 a month for the first 6 months of the 24 month contract. After that, it's only £23 a month! Find out all you need to know about 4G home broadband in our dedicated help page on the subject.7

Confused about all the different types of rewards and how to claim them? Our Broadband Rewards Explained help page has all you need to know!


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker or verify on the provider landing pages to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. 12 month minimum contract. Standard broadband price rises to £24.99 from month 13, Fibre Lite rises to £27.99 from month 13. £9.99 delivery fee for the router applies to all deals. Further terms and conditions may apply, see Onestream site for details. Offer is only available via the landing pages linked from this blog post and may end at any time.

2. All Shell Energy deals are on an 18 month contract. Prices will rise from month 19, see Shell Energy site for more details. Offers are only available via the landing page linked from this blog post and ends 11:59pm 8th August.

3. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. BT reward is a prepaid Mastercard of the specified amount. BT have announced the intention to raise all prices by a small amount annually from March 2020 in line with the consumer price index, this figure is published each January. Offers end 11:59pm 11th July.

4. All Plusnet deals are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount, cashback will be issued as a cheque when your broadband is active. Offers are only available via the link in this blog post. Fibre broadband offers end 11:59pm 9th July, standard broadband offer ends 11:59pm 16th July.

5. Virgin Media packages are on a 12 month contract, prices will rise from month 13. £35 upfront cost applies. Credit will be applied to your first bill. See Virgin Media website for full details about included channels and extras. Offer ends 11:59pm 10th July.

6. John Lewis Broadband products come on a 12 month contract, John Lewis will contact you before this is up to inform you of price rises from month 13. Offer ends 11:59pm 30th July.

7. 24 month minimum contract. Availability and speeds vary depending on the mobile coverage in your area and level of usage on the same cell tower. Traffic prioritisation will apply so some services may be slower during peak times. Offer ends 11:59pm 22nd August. Three have announced the intention to raise all prices by a small amount annually from March 2020 in line with the consumer price index, this figure is published each January. Check coverage for your area on the Three website.

Comments

Shell Energy Broadband Buyers Guide - Is Shell Energy right for you?

Can I get Shell Energy Broadband?

Shell Energy Broadband is available in all areas covered by BT telephone exchanges. This means you're all but guaranteed to be able to get it, unless you live in a remote rural area.

The service runs on a combination of TalkTalk's low cost network and the Openreach network. It's available to well over 90% of UK households, and the features and price are the same whether you're in an urban or rural area. Use our postcode checker to see if Shell Energy Broadband is available where you live.

Shell Energy is owned by Shell and was previously known as First Utility. It was rebranded in 2019. The company also supplies gas and 100% renewable electricity. If you're already a customer for this, or are willing to switch, you may be eligible for a discount on your broadband price of as much as £7 a month. However, you would lose that discount if you choose to switch energy suppliers in future.

What packages are available?

Shell Energy offer three broadband packages. There's one standard deal and two fibre broadband packages.

The three options each with a fixed price, no connection fee and line rental included. They are:

  • SuperFast Fibre Plus - totally unlimited ultrafast fibre broadband with average speeds of 63Mb, on an 18 month contract
  • SuperFast Fibre - totally unlimited fibre broadband with average speeds of 35Mb, on an 18 month contract
  • Fast Broadband - totally unlimited standard (ADSL) broadband with average speeds of 11Mb, on an 18 month contract

None of these deals include calls as standard, so you'll only pay for what you use. If you make a lot of landline calls you can add a package as an optional extra. There are two to choose from - Evening and Weekend Calls, and Anytime Calls. You can also get a lower price on all of these broadband packages if you're already a Shell Energy customer.

Choosing one of these deals also makes you eligible for the Shell Go+ scheme, which runs via a mobile app. This gives you access to various benefits and rewards, including 3% off the price of up to 60 litres of Shell Energy fuel each month (at participating petrol stations). You aren't automatically enrolled in this scheme, you must remember to sign up separately once your broadband deal is activated.

Which package should I choose?

All three packages can be described as "no-frills". This means your choice is simply down to what speed you need.

The Fast Broadband package, with average speeds of 11Mb, is best for smaller or less demanding households. Typical usage would include web, email and social media, and perhaps a single user watching Netflix or iPlayer. It's a fairly basic package, so if you think you might outgrow it you should look to one of the faster deals.

SuperFast Fibre is the mid-range deal for larger households where you may have two or more people streaming movies or downloading large files at the same time. If you need even more speed beyond that, the SuperFast Fibre Plus package is the one you should consider.

As you would expect, Shell Energy's coverage and average speeds are totally in line with those of other providers that use the Openreach network. This makes it a little harder to compare Shell Energy with those other providers. Price will be a main factor in your comparison, along with user reviews. Even though the core service is virtually identical, the reliability and customer service performance of each broadband supplier can vary considerably. Also, take a look at the extras you can get from each provider. Shell Energy probably won't be for you if you're looking for a premium TV package as well, although its no-frills approach may equally be a selling point for some.

Points to consider before you choose

  • Are you a Shell Energy energy customer?
  • What do you use the internet for? Mostly browsing and social media, or lots of streaming, gaming and downloading?
  • How many people will be using your internet connection at the same time?
  • Are you happy to commit to an 18 month contract?
  • Would you prefer to get your broadband, phone and TV from the same company?

Compare all Shell Energy Broadband packages

What do I get when I sign up?

It's important to know exactly what you're getting when you sign up with a broadband provider. This enables you to factor in the cost of any extras you may need to buy.

  • Free wireless router - All broadband customers get a free N-rated wireless router. It's a fairly basic model, in keeping with the company's no-frills approach.
  • Free UK based customer support - Free support is available by phone between 8am and 6.30pm on weekdays, and 9am to 4pm on Saturdays. Among other options there's also live chat via their website between 7am and 9pm weekdays, and 9am to 5pm weekends.
  • Line rental and pay as you go calls - Line rental is included in the price, and you only pay for the calls you make. You can add an optional calls package from as little as £4 per month if you need it.
  • Shell Go+ membership - You can save on petrol, and also access other discounts and rewards through the Shell Go+ scheme. You need to download the mobile app and sign up to make use of it.

What are the benefits of Shell Energy Broadband?

These are the reasons why it's worth considering signing up for Shell Energy Broadband

  • Competitive pricing - Shell Energy's prices are competitive. This is especially true of their standard broadband package, which ranks among the cheapest on the market.
  • Line rental included - Line rental is included in the price, so you know exactly what you're paying when you sign up.
  • No end of contract price rises - There will be no unpleasant shocks when your contract ends, as the monthly price will not be increased.
  • Cheaper price for existing customers - You can get a personalised quote if you're already a Shell Energy energy customer. This may be cheaper, although the price may also rise if you subsequently switch to a different energy supplier.
  • No setup fees - There are no setup fees or other up front costs.
  • UK based support - Customer support is free, available by telephone, and based in the UK.

What are the drawbacks of Shell Energy Broadband?

No company is perfect. What factors should you be aware of that count against Shell Energy?

  • No short contracts - The only option available is an 18 month contract, which is not great if you need something shorter or don't want to commit long term.
  • No standalone broadband option - There's no option to take broadband on its own, as line rental is required for all deals.
  • Support hours are limited - Shell Energy's customer service is well regarded, but its availability is limited. If your internet goes down on Saturday evening you'll have to wait until Monday morning to speak to someone.
  • Minimal extras - Shell Energy offers a no-frills service. You can add a calls package, but you'll need to buy TV services from a separate company. The free router is quite basic, and there are no other extras.
  • A new and unknown quantity - As a newer and smaller player in the broadband market, it's difficult to know exactly what kind of service you'll get from Shell Energy. The lack of a reputation (good or bad) makes it an unknown quantity, which may be a concern given the absence of short contracts.
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