1,366 Customer Reviews over 35 pages
-
- Location
- Bishopbriggs
- Reviewing
- Post Office
- Date
- 2018-05-02
- Comments
-
I gave a score of one across the board only because you can' give a zero.
Despite the £100 compensation I have had so far I can't wait until the end of my contract.
- Location
-
- Location
- Stoke-on-Trent
- Reviewing
- Post Office
- Date
- 2018-05-01
- Comments
-
Do not waste your money!
Very poor provider and you either get poor speeds or no connection at all. I have contacted the post office many times only to keep getting the same answers like do a speed check etc. but you can't do a check when there is no internet. My current speed is 0.34mbs download and 0.53mbs upload. Please avoid buying this product/service as you will be extremely disappointed.
- Location
-
- Location
- Ashbourne
- Reviewing
- Post Office
- Date
- 2018-04-25
- Comments
-
DONT BOTHER, ive only been online 2 days, got 256kb second yesterday afternoon and evening, says upto 8meg! next to useless. unable to access any sites of 18 years age or older access required, looking at VPN sites in order to bypass but unable to look at them either
As for 2 weeks cooling off period, its from when you click order, not 2 or more weeks later when you plug in your router. USELESS, I should have read reviews before.
- Location
-
- Location
- Herefordshire
- Reviewing
- Post Office
- Date
- 2018-04-24
- Comments
-
Recently browsing for a cheap broadband service I decided to sign up with the Post Office - unbelievably without checking their reviews. After signing up and having the engineer booked,I rather belatedly read them which sent me into a blind panic! Straight away I decided to cancel installation and sign up with a more expensive and therefore I thought better quality broadband provider. It was my step-daughter who pointed out that people only tend to leave bad reviews and only a very small minority take the time to leave a positive one with regards to this sort of thing.SO! I went ahead and I have to say that I have experienced nothing but a 5* service - from the initial organisation and communication regarding initial installation to the customer services team (I had to call twice for some advice) and now the broadband connectivity and speed. I was prompted to leave this review by my step daughter - a technically savvy city manager, who, having just stayed with us and working from home (in a very rural cottage somewhere in the Herefordshire countryside) declared that our post office broadband was just as good as her more expensive provider and she didn't experience any lull in speed or connection and is considering transferring to them!
In short, I am over the moon and if I had taken any notice of these bad reviews I'd now probably be paying twice as much!
- Location
-
- Location
- Scotland
- Reviewing
- Post Office
- Date
- 2018-04-20
- Comments
-
Months of slow speed, and monthly complaints. The people at the call centre had different excuses, slow Wifi, I had to input several lines of code to get internet speeds, then I was told of a site that would measure it automatically, but I had to do it several times a day. Told to phone in results. Incomprehension!
i.e. told a load of nonsense.
Eventually they admitted they couldn't give me a useable speed and advised me to transfer to Plusnet. They said there would be no cancellation fee.
Now I find they have taken £190 out of my account twice this month.
Phoned them, deepest apologies and they will refund.
This whole episode has been a disgrace.
What a shambles PO Telecommunications is. Outrageously bad.
- Location
-
- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2018-04-19
- Comments
-
Cheap and cheerful - steady 15-16 Mb speed, rarely loses service, reliable router. Customer service promptly dispatched a replacement when my first router was killed by a lightning storm.
Note that I live in an urban location with good infrastructure and live alone so I don't put my connection under any strain.
- Location
-
- Location
- Oldham
- Reviewing
- Post Office
- Date
- 2018-04-18
- Comments
-
After experiencing no internet from the minute off alleged switch on. We phoned the post office to ask for help.
We were.
Fobbed off
Treated poorly
Mistreated
Poorly advised
After a month of no service we had no option but to request a cancellation if this none existent service.
You can’t cancel we were advised and the rude advisors from the Royal Mail were nothing short of useless and rude.
After over 30 phone calls. More than one a day for a month we managed to get the service cancelled.
But believe me that was not easy. We had threats of charges of £700 for breaking contracts.
The help and support was shocking. Only stating we will be complaining to the ombudsman saw some action to have this service cancelled
My advice. Avoid the Royal Mail. It’s not the trustworthy company of old. It’s now cut throat and ruthless.
- Location
-
- Location
- HUNTLY
- Reviewing
- Post Office
- Date
- 2018-04-17
- Comments
-
Avoid PostOffice Broadband at all costs. I have only been with them one month, and already my broadband speed has dropped from 8Mbs to 1.6Mbs. Their technical department keep contradicting their instructions t me and they are asking me to conduct tests that should have been carried out when the fault first developed. I wish I had never left my last ISP! I will be contacting OFCOM if things aren't sorted quickly.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2018-04-13
- Comments
-
Extremely rude customer care staff. My mother was supposed to go live in the early afternoon with the landline and broadband but till 6pm there was still no connection. After calling technical support not only were they unable to do anything but not understanding and unprofessional. They even refused to put the phone down out of fear of the call going onto the survey. We have to wait till midnight to see if we get connection or have been told to call at 8am, until then we have do not even have a landline connection!
- Location
-
- Location
- Durham
- Reviewing
- Post Office
- Date
- 2018-04-13
- Comments
-
Absolutely the worst ever!!! AVOID THIS AT ALL COSTS!!!
Slow unreliable and the most pathetic signal strength
- Location
-
- Location
- Clitheroe
- Reviewing
- Post Office
- Date
- 2018-04-09
- Comments
-
Was with Fuel Broadband who were the best provider I've ever been with. Post Office bought the service. On the day the switch happened my speed dropped from the stable 14.6Mb I ALWAYS had, to 6-8Mb. I contacted them and they claimed that I could only get 8.5Mb. I told them that was a lie and what I got with Fuel, but they would not relent and told me I should have checked before joining them!!! I told them it was for them to tell me what speed to expect, not the other way around. Move on a few months, I've had to call out Engineers numerous times due to the line going dead. PO claim it's my equipment. Engineers say all is fine with my equipment, but PO keep saying it's my equipment, so they send me a new router, but fault still remains. 'It's your socker', no it's BRAND NEW!! They have also been only reporting the faults to OpenReach as basic line faults, so the Engineer can't do a full investigation! STAY WELL AWAY FROM THESE GUYS!
- Location
-
- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2018-04-08
- Comments
-
So I got mine. I was dubious, but I am a bit cheap! I had read reviews and was a little worried. But it’s been fine. They said I’d get between 5 and 12 mb. I’m getting 10. I’m happy with that. Suits my family perfect. It’s hasnt dropped at all. All for £19 a month. All I would say is their customer service isn’t the fastest. I sent a query, took a week to get back to me and it was a very robotic answer. All in all though if you want cheap standard broadband, this fits the bill for me.
- Location
-
- Location
- Norfolk
- Reviewing
- Post Office
- Date
- 2018-04-07
- Location
-
- Location
- Twickenham, London
- Reviewing
- Post Office
- Date
- 2018-04-06
- Location
-
- Location
- Hampshire
- Reviewing
- Post Office
- Date
- 2018-04-06
- Comments
-
Never use the post office broadband service, abysmal from start to finish.
Poor connection throughout, so much so they waved my early exit fee......or did they?!
Promises of the early exit fee being waved resulted in £172 being taken from my account 'in error'. Now the 3-5 working day wait for my money to be returned.
The WORST service I have received in a very long time
- Location
-
- Location
- Southend
- Reviewing
- Post Office
- Date
- 2018-04-05
- Location
-
- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2018-04-03
- Comments
-
Laughably bad. I'm not one to write reviews or moan but post office broadband has been so bad I thought I'd try and spare someone else the ordeal. Mine has never worked & after 2 months despite (& I'm not joking) 229 emails, 20 calls, several letters & many social media post/requests no one has REPLIED, let alone fixed my problem. I know big companies can't please every customer but this is just silly. It's cheap but is obviously being run into the ground by its staff! I wish I just paid a pound more each month for someone at least mildly reliable.
- Location
-
- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2018-04-03
- Comments
-
AVOID AVOID AVOID. Absolutely horrendous company. Poor customer services, shockingly poor quality internet ....this company are so cr*p less than a month with them ive changed providers already. Seriously people stay well away
- Location
-
- Location
- Porthcawl
- Reviewing
- Post Office
- Date
- 2018-04-02
- Comments
-
Worst broadband and customer service ever! It took three weeks to get the broadband to work and the phone. I did not get the £75 amazon vouchers as promised by the website. I had two have two technicians in my house to fixed the fault which was after all that it turned out that the fault was outside the house and could have been fixed without having to have a technician coming to us. Operators were not helpful at all and the experience with the post office has been a disaster. It is not yet over!
- Location
-
- Location
- LINCOLNSHIRE
- Reviewing
- Post Office
- Date
- 2018-03-29
- Comments
-
I DO NOT recommend this provider at all. Their customer service is appalling. I ordered an extra item for my landline ad was told by them it would take 72 hours to be activated. Nothing happened so I rang back and was told it could take up to 10 days so I waited again, nothing, on 15th day I rang again and was told there was no record of my item order so I cancelled it. Next day I get an email from them saying they've added the item to my bill...!!!! Absolutely appalling customer service and can't wait to end of contract to leave. AVOID AT ALL COSTS!!!
- Location
-
- Location
- BROMLEY
- Reviewing
- Post Office
- Date
- 2018-03-28
- Comments
-
Recently service failed entirely, mainly due to a fault in network from 2012 never rectified by BT which caused very much noise on the phone line and erratic broadband. Customer service, in Scotland I believe so no language problem, handled my complaint ccompetantly and soon raised a ticket for faults to be handled by BTOpenReach. A day or so later, I was visited, by appointment, by a BT engineer who replaced the 50-year-old wiring and the master socket. Results: crystal clear phone reception and double the Broadband speed. An excellent outcome thought I.
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2018-03-27
- Comments
-
The worst service I've ever used since the advent of broadband. Many a time there were vivid reminders of the dark days of 56k dialup with pages loading in minutes, downloads speeds in single digits and customer service that don't give two hoots. Unreliable in the extreme. It's talktalk disguised as a reputable company.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2018-03-26
- Comments
-
I was switched from fuel broadband to post office broadband when the buyout happened. I assumed that only the name of the provider would change but I was so wrong! Speed is up and down, never as fast or as stable as Fuel Broadband was. I was assured it was due to my area, that no one would be able to provide me better speed. Switched to BT and happy again. Do not try Post office!
- Location
-
- Location
- Whitchurch Shropshire
- Reviewing
- Post Office
- Date
- 2018-03-26
- Comments
-
I applied for PO broadband as a result of the 17mb offer. Once installed I was getting between 2mb and 6mb. After repeated contacts with so called engineers I looked for another service. I chose Talktalk . The PO insisted that Talktalk could not better their speed. Guess what, I'm now getting between 35mb and 45mb.
What ever you do don't go with Post Office, their service and product is rubbish !
- Location
-
- Location
- Bardney, Lincs
- Reviewing
- Post Office
- Date
- 2018-03-24
- Comments
-
We were recently offered a free upgrade to fibre from standard broadband to the end of our contract. Looking at the mostly terrible reviews we were doubtful. However so far it has been very successful with download speeds at the lower limit promised. We did lose Wifi once but this was quickly sorted with the help of their technicians.
- Location
-
- Location
- New Milton Hampshire
- Reviewing
- Post Office
- Date
- 2018-03-21
- Comments
-
This company is beyond belief I have had
nothing but problems since I signed up with them the broadband is off more than it's on.When you phone them up they say they will phone you back after doing tests but they don't the service is a joke, but they still send out the bills and expect you to pay for broadband you have not received.
- Location
-
- Location
- Salisbury, Wilts
- Reviewing
- Post Office
- Date
- 2018-03-21
- Comments
-
21st March, 2018 VERY IMPORTANT...there IS a getout clause! This will be of help to many people currently itching to get away from this shower...by the way, Post Office broadband is owned by TalkTalk...that goes some way to explaining why the service is chronic. There's a ruling stating that if prices rise during your contract, you have the right to cancel and close your contract within a month of being notified. I have been saddled with them for 6 months, with the dread prospect of facing another 18 months. Thankfully, they decided to raise the price of the phone aspect of my package by £1 a month...FANTASTIC! Thank you TalkTalk, you've just given me the tool I needed to quit! I phoned yesterday, and gave them their marching orders, and immediately phoned Plusnet, the best provider ever, and reinstated our 12 month contract....with great joy and satisfaction. Don't delay...phone them and close your contract as a result of increases.
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-03-19
- Comments
-
Long-time and long-suffering Unlimited Broadband customer. Speed has never been good (apparently we are a "long way" from the exchange - 5360 metres) and despite line tests, re-setting of ports, new routers etc, service is at best patchy and certainly not reliable.
- Location
-
- Location
- Salisbury
- Reviewing
- Post Office
- Date
- 2018-03-13
- Comments
-
For goodness sakes, whatever you do, DO NOT sign up with Post Office Broadband. It is absolutely useless..period. I have been stuck with them now for 6 months, and I'll be shackled to them for another 18 months, sadly. I have phoned on 7 occasions, complaining about the constant internet crashing, which happens at more or less the same times every day. I have been fobbed off with numerous different excuses as to why that should be, and as a matter of fact I have just come off the phone to them, during which time I mentioned that I had signal dropout 3 times in the last hour...she checked her data, said that this was not the case, and stopped short of calling me a liar. I was transferred to a cancellation receptionist at my request. She told me that they have no duty to provide wi-fi under the contract...only broadband, so I ask you...what good is broadband without the wi-fi? I was informed that if I wanted to leave, I'd have to pay them £153 for early termination. I will be taking the matter further with the ombudsman, but in the meantime...AVOID LIKE THE PLAGUE. If you want reasonably priced and totally reliable broadband (and working wi-fi). go to Plusnet. I wish we'd never left them.
- Location
-
- Location
- Bridlington
- Reviewing
- Post Office
- Date
- 2018-03-12
- Comments
-
My go live date was 2/3/18 where now on the 12/3/18 & I still don’t have any service have had an engineer out only to be told my broadband need plugging in at the green box waited 5 days to be told that have now waited another 5 days for open reach to look at my line just got off the phone & yet again I am waiting another 3 days customer service is 0 they are not helpful at all have never rang me it’s always me ringing them wish I had never changed my service to them if your thinking of going with the post office do yourself a favour & dont
- Location
-
- Location
- Kingswood
- Reviewing
- Post Office
- Date
- 2018-03-12
- Location
-
- Location
- WOLVERHAMPTON
- Reviewing
- Post Office
- Date
- 2018-03-09
- Comments
-
Very poor. They cancelled my initial order having misunderstood my requirements, then for the follow-up charged a connection fee and claimed an engineer needed to visit. I took a day off work to wait, only to be told that this wasn't then required because
a line was already at the property - which, you've guessed it, I knew and had informed them of for the initial order that they then cancelled. I complained at losing a day's leave from work for no reason and was offered £5 in compensation. (Yes, £5. That wasn't a typo.) I originally ordered and chose to pay line rental up-front to reduce the cost - that wasn't processed - and also went through a cashback website. They refused to honour the cashback because the order was cancelled - this is true, but it was cancelled and re-ordered by them. To top it all off, the broadband speed is very poor - although to its credit its fairly reliable. Overall, 1 star rating is being generous.
- Location
-
- Location
- scotland
- Reviewing
- Post Office
- Date
- 2018-03-08
- Comments
-
Just awful. Cuts out every half hour, slow speed, video buffering. Browsing the internet has become a frustrating experience with this provider, I cannot wait until my contract is over.
- Location
-
- Location
- Keynsham
- Reviewing
- Post Office
- Date
- 2018-03-03
- Comments
-
I have been with the Post Office for years because it is the cheapest package for calls. Broadband is reliable but very slow - less than 2mbs and half that of neighbours who are with other providers. I won compensation via the Ombudsman but no improvement. They just say I am out of contract and free to go.
- Location
-
- Location
- Brixham
- Reviewing
- Post Office
- Date
- 2018-03-03
- Comments
-
A nice black box with Post office written on the front, a green on light and a flashing WLAN light that you can look at for hours and hours....and that's it really no internet connection. Do not get involved with these clowns.
- Location
-
- Location
- Essex
- Reviewing
- Post Office
- Date
- 2018-02-28
- Location
-
- Location
- Essex
- Reviewing
- Post Office
- Date
- 2018-02-28
- Comments
-
Total rubbish. Avoid them like the plague Good points(1) Rude Customer Service, (2) Rude and Inflexible Customer Service, (3) Lied to me on the phone, (4) Didn't call back when they promised to, (5) Even though they made the mistake they told me it would cost me £264 to come out of my contract. Now let me get onto their bad points ...
- Location
-
- Location
- Renfrew
- Reviewing
- Post Office
- Date
- 2018-02-27
- Comments
-
Have had Post Office Broadband for 30 days now. Have never seen a download speed in excess of 2.1Mbs (It's often under 100kbs/s!). There have been frequent dropouts (no broadband!) since the first 10 days. The only time I've seen results that match the advertised speed is when I do a speedcheck, though on the last occasion it returned a download speed of zero Mb/s. Good price rubbish product.
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2018-02-27
- Comments
-
The staff on the phone are shocking I have a voice mail from a "manager" stating he would reduce my bill on the contract due to being messed about for nearly 2 months then when I called to disguss he point blank refused to talk to me I then used my brothers details to trick him and he was rude to me Post office Internet is not what you want!! Shocking service.. very few of the staff have given me the correct information.. WHY DO THEY ALLOW THEIR STAFF TO LIE!! I'M NOW RAKING LEGAL ACTION AS I'M STILL NOT LIVE!!
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2018-02-23
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.