322 Customer Reviews over 9 pages
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- Location
- Welney
- Reviewing
- POP Telecom
- Date
- 2018-02-27
- Comments
-
Mega slow speed, particularly at peak time, pitiful response from customer service, charges arbitrarily added to account and punitive fees to leave - even OUT of contract.
Don't do it!
- Location
-
- Location
- north west UK
- Reviewing
- POP Telecom
- Date
- 2022-04-12
- Comments
-
Signed up and then told by them to cancel. Still waiting for refund on postage for router that was never sent.
DO NOT DEAL WITH THIS SHOWER
- Location
-
- Location
- Shotton colliery
- Reviewing
- POP Telecom
- Date
- 2020-05-28
- Comments
-
Not a company you can trust once they get you into a contract they make it very difficult to leave they try to stop your transfer and when you try to contact them i.e. via phone or e-mail they totally ignore you they also overcharge you to leave them not a company you can trust
- Location
-
- Location
- Radlett
- Reviewing
- POP Telecom
- Date
- 2020-03-10
- Comments
-
I can't believe that this Extorsion Company, dressed as a telecom company, still exists. They had a contract with me a couple of years ago, helping themselves to my money for whatever charges they dreamed up, blocking another company taking over twice. Take your case to CISAS
- Location
-
- Location
- london
- Reviewing
- POP Telecom
- Date
- 2018-05-14
- Comments
-
Avoid at all costs. Worst company I have ever dealt with. Dont pay the (£100-500)disconnection/severance/cessation or whatever they call it at the time. It is not legal to have a residual contract clause.
- Location
-
- Location
- Ipswich
- Reviewing
- POP Telecom
- Date
- 2018-01-17
- Comments
-
The Most UN POPULAR Communication company in the UK. But POP Telecom do not care. Stealing money from their customer accounts under the umbrella of their Terms and Conditions, they became the fastest growing company in the UK. They are stealing, misleading and deceiving their vulnerable customers with no consequences from their regulator or any other government body. In my opinion they are stealing money with their approval. They are abusive, scary, they threaten their customers and make a lot of money for a service they cannot provide. They hate their customers. POP Telecom has no LIMITS , they can do whatever they want, charge you how much they want, hassle you , take money from your account without your approval, disconnect your line. In their mind customers have no rights and most of all their TERMS and CONDITIONS are only made for their interests and protection. They change their T&C every day, add new penalties, new fees without notifying their customers. IS IT SOMEONE THERE WHO CAN HELP US! no, nobody there, we are on our own- good luck poor people, in your struggle
- Location
-
- Location
- Liverpool
- Reviewing
- POP Telecom
- Date
- 2019-03-27
- Comments
-
they messed it up royally, as they seem to have done with everyone.
Charges 10 days prior to install, threats of not going ahead etc etc, all beyond ofcom regulations.
Pulled the plug fast and to their credit, they refunded the £20 fee in 2 weeks
- Location
-
- Location
- Merseyside
- Reviewing
- POP Telecom
- Date
- 2022-07-16
- Comments
-
Would have put zero stars! AVOID POP TELECOM AT ALL COSTS. I never paid the price I agreed to when starting the contract. The 'free router' that you 'purchase' and have to pay £9.99 for delivery they fail to tell you when you sign up or leave is actually only on loan to you and then you need to pay to return it or they will pass your details to debt collectors ' as seen on Can't pay we'll take it away'! But apparently you can see some unclear, contradictory terms and conditions if you hunt for them on their website. They don't include them when you start contract or when you actually manage to leave. Who knew that when they send you an email stating you are leaving as they have had the start date from your new broadband supplier that unless you reply to that email saying Yes I am leaving that they view this as you saying cancel my new broadband supplier. They actually cancelled my leave twice! But apparently Pop Telecom pride themselves on customer service and operate a 'happy customer scheme'!! They also delete bad reviews on other review sites!
- Location
-
- Location
- Stoke on trent
- Reviewing
- POP Telecom
- Date
- 2019-02-18
- Comments
-
Worst customers service and
Internet Broadband provider in UK
- Location
-
- Location
- Stoke on Trent
- Reviewing
- POP Telecom
- Date
- 2023-10-29
- Comments
-
Disgusting treatment by Pop Telecom
I tried to cancel my current contract before it was due to end but Pop Telecom automatically signed me up to a new contract without even accepting my cancellation on the old one.
They have since charged me direct debit at £10 above what I was paying for the same service.
After lengthy conversations I have received no apologies for their supposed loss of the initial cancellation I filled in.
I have now been charged at the new rate and told this will continue until I stop the direct debit.
Disgrace with no contact or advisories as to what was going on.
Tragic customer service - avoid.
- Location
-
- Location
- Ashington
- Reviewing
- POP Telecom
- Date
- 2018-05-16
- Comments
-
My contact has ended with pop telecom I changed provider had to pay £22.99 for leaving started to juse my new broadband then I RECEIVED a email demanding that I must setup a direct debit with them or I will be charged £9.50 a month and they will pass my case over to a third party to collect the money's and this will effect my credit rating. I emailed them back and said why do I need a direct debit with you when I no longer have a contact with you they emailed back and said you don't have a contact with us any more and you don't owe anything money no apology just dam right nasty beware of the scum you give your money to
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2023-05-10
- Location
-
- Location
- Warwickshire
- Reviewing
- POP Telecom
- Date
- 2023-10-21
- Comments
-
Wow where to start. I ordered this service for my grandmother who is 93, it's not about the Internet for her but we need the phone line as this is her lifeline. We picked this package as calls were included and I order this on 8/9 with services transferring and going live on 9/10. The router turned up on the day, and after connecting it all up we realised that she could make outgoing calls but could not receive incoming calls. Also at this time she was very ill with covid and connected to a local authority red button service which she couldnt use. After speaking with pop for 4 days on the bounce they then said that it was an issue with porting her number and the issue had been raised with bt openreach, I then called everyday for another 3 days when they told me the number would port on 19th although they knew this on 13th but didnt inform me until the 16th when I called them (everyday I received a text message telling me they were working on the fault and would update me but this never happened).. Still leaving us unable to call in and check in on her. She has had to call us on our mobiles to check in and tell us she was ok. However this 18 month contract we are in now states that only landline calls are included but this was not stated when i signed up. I have put a complaint on with pop telecom and they replied telling me we can't come out of the contract and would need to pay off the balance (this will happen over my dead body) I told them I was going to file a complaint with ofcom and the ombudsman, then this joke of a company called my grandmother (who is hard of hearing and still ill) trying to coerce her into agreeing to drop the complaint when the know they should be dealing with me directly, luckily my cousin was there at the time and told them I was dealing with it and no we were not dropping the complaint. (This left her flustered and a scared). We have also had to take shifts staying with her whilst she had no lines on our days off as she really was ill and isn't to good now. After all this they have had the audacity to send me a bill for over £70 for call charges not just for mobiles but also landline calls which should be included (weve only been with them for 2 weeks). They said they'll revise this but 4 days later no new bill!!
I will be detailing a full complaint with all the extras over the weekend and give them 8 weeks to respond as we have to, I know there will be no resolution. I am then going to take my complaint to the ombudsman for compensation for the whole price of the contract and extras which I will then use to payout this contract so we can leave. I will also be complaining to anyone else that will listen cicas ofcom etc as these people should not be allowed to trade.
They have no duty of care, constant fobbing off terrible customer service, scaring the elderly so please avoid pop telecom like the plague.
- Location
-
- Location
- Oakham
- Reviewing
- POP Telecom
- Date
- 2023-11-21
- Comments
-
I rue the day I ever came across this dreadful company. They are useless. I went through what we used the broadband for, explained how important the phone line is as we have no broadband coverage in our village and my father is terminally ill. They left me for 5 days without incoming calls. I have a non existent broadband that they blame on Openreach but they are still not reaching the minimum broadband speeds and we are achieving 0.01mpbs. They will not give me a deadlock letter and only want to sell me a highere value package! I have proof of all of this. Totally shambolic, avoid like the plague.
- Location
-
- Location
- Dudley
- Reviewing
- POP Telecom
- Date
- 2019-11-21
- Comments
-
Signed up through Uswitch because of such a cheap deal and I'm always hunting for the cheapest provider.
I read all the bad reviews after i signed up and feared the worst, so i began searching other popular providers and saw that basically they were full of bad reviews too. Just seems like 90% of the time people review only when they're having a bad experience. So here is a good one.
From the beginning they kept me informed every step of the way, i only needed to contact them a couple of times once as i made a mistake on the form and another because i wanted to make a general inquiry about switching procces. Both occasions i only had to wait 3-4 minutes before being directed to professional friendly people who helped me quickly.
The Wifi router arrived on the day of the switch and was only left without internet for a couple of hours or so. speed is more or less the same as my previous provider at half the price.
The high gain Tp link router they provided gives me 5 times the range, it reaches right to the end of my garden at full bar, whereas my other providers router would not even pick up a signal at all, not even a weak one. I was going to use wifi signal boosters for that but now i don't need to.
Allthough speed is the same as the last provider. YouTube videos seem to load quicker and no lag between skips. I don't know if that is because of the router.
I have a standard Adsl package with pay as ypu go calls.
All in all so far i have had zero problems with the service and i have nothing to complain about. Hope this is helpful.
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2019-09-05
- Comments
-
Avoid!!!
Bunch of thieves! Was told fibre was available in my area (it isn't). Charged me prematurely for a service that wasn't even available and refused to give me refund after I cancel within 14 days after being told by my previous provider I can't get fibre in my area.
Departments don't talk with each other, so they're lost every time I check on progress. Customer service was minimal and had me on hold for a long time. I don't regret many things in life, considering them is one I regret.
- Location
-
- Location
- Llanrhystud
- Reviewing
- POP Telecom
- Date
- 2018-01-08
- Comments
-
The 'one-star' designation above is because this webside does not allow anyone to give "no stars" at all. I endorse everything that the most critical of the former Pop Telecom customers have said in previous reviews, and would very strongly and emphatically advise any potential customers to stay clear of this supplier altogether. We used this supplier for the contract period of 24 months, paying their charges in full for the whole period by standing order, in spite of a dire (or often non-existent) service. Although they claim a 24-hours service, there is no out-of-office-hours service, so if their service has a fault in the evening or at weekend, their is no way to contact Pop Telecom. In December 2016 our broadband was 'out' for eleven days - we received neither a reduction for the missing period, nor even an apology. When we decided to switch back to BT, we were charged a 'termination fee' of £100 (and their letter said it could be up to $£500) although the contract had expired. These people are charlatans, and no-one should be persuaded to use their 'service'.
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2023-10-16
- Comments
-
Utter shambles before they've even started.
They got the go live date wrong, then on the new date they gave me, my previous supplier cut the service and Pop didn't take over. They blamed Openreach for a problem which was absolutely fine until the previous supplier ended their service - bit of a coincidence?
I've been 5 full days with no internet or landline with no light at the end of the tunnel.
Still blaming Openreach for what is fairly apparently their fault.
- Location
-
- Location
- Northants
- Reviewing
- POP Telecom
- Date
- 2022-03-19
- Comments
-
Still no Internet, was told I would get a call back yesterday but that never came. I have requested details for your regulator 3 times and have been ignored each time. I have had no usable connection for over a week now and am paying for a service that is not being provided.
I have been told nothing is wrong, that there is something wrong, that the line is fine md that the line is dropping.
This all started after openreach were called to do a repair on slow speed, so why has that not been followed up on? Am I expected to keep paying for a service that you are not supplying? Will my request keep being ignored?
- Location
-
- Location
- Emsworth
- Reviewing
- POP Telecom
- Date
- 2019-01-02
- Comments
-
Changed to POP recently, they do all they promise and more. I have the highest download speed now and feel confident in recommending POP to friends and family.
- Location
-
- Location
- Emsworth
- Reviewing
- POP Telecom
- Date
- 2019-02-14
- Comments
-
They connected me 2 months ago - since then I have enjoyed fast speed broadband without interruption or slow down(s). Whatever their difficulties when starting out believe me, for £21 pcm this is the very best broadband deal out there bar none.
- Location
-
- Location
- Emsworth
- Reviewing
- POP Telecom
- Date
- 2019-08-19
- Comments
-
When I 1st joined Pop I thought they were brilliant - sadly that is no longer the case. My internet has been intermittent to zero for over a week and download speeds from 14-20 down to a max of 6....despite several e mails and many uses of their online contact forms I have heard zilch from them. It seems they truly are the cowboys so many accuse them of being.
- Location
-
- Location
- Braunton
- Reviewing
- POP Telecom
- Date
- 2017-05-02
- Comments
-
Dreadful company...do not touch...without signing up they took £44.23 from my account. PC world recommended them! Give you the run around when trying to get money back. The finance director who signs the cheques has not been in would you believe since end of March. Total scam
- Location
-
- Location
- Edinburgh
- Reviewing
- POP Telecom
- Date
- 2020-04-14
- Comments
-
Internet speeds are ridiculously slow and drop out for around 10 minutes every few hours or so. As per usual it’s a “line fault” but they’re using the same line as BT were previously before we switched - and didn’t have the same issues.
All in all, I would avoid.
Also, they have a great Trustpilot score due to offering £5 discount to month1 bill for submitting 5 stars.
- Location
-
- Location
- Hamilton
- Reviewing
- POP Telecom
- Date
- 2023-05-03
- Comments
-
The broadband speeds are a joke I’ve been waiting over 3mins to download 1app!!
Also the bills are never the same as you agreed to
- Location
-
- Location
- Swansea
- Reviewing
- POP Telecom
- Date
- 2019-11-28
- Comments
-
Total Scam, Internet doesn’t work fine, awful services. Demanding to pay whole year’s subscription if we want to cancel the contract. Please Avoid Pop telecom broadband, cheap in price but very cheap & terrible services. AVOID – TOTAL – SCAM
- Location
-
- Location
- Dorset
- Reviewing
- POP Telecom
- Date
- 2020-03-11
- Comments
-
I reported my service was down to POP Telecom & it took 9 days to reinstate it. Scheduled days for the work were advised but further delayed without any communication from POP. Their customer service is non-existant & they're ready to blame BT Open Reach for their failures. I got sick of doing all the chasing. I asked one of their supervisors to let me know if there was any change but she didn't bother to contact me as promised. All in all a shambolic experience. POP may be cheap but so is their customer service. I was run round the block & they even sent me an email 3 days after the line was fixed, claiming they were working on my fault.
From bad personal experience, don't use them if you have a choice
- Location
-
- Location
- Campbell place
- Reviewing
- POP Telecom
- Date
- 2024-02-13
- Location
-
- Location
- NE
- Reviewing
- POP Telecom
- Date
- 2019-11-02
- Comments
-
would give this company 0 stars if i could, absolute headache i've had to make 20+ calls to them and still no broadband! ..Ordered broadband from them a month and a half ago they just keep sending me modems (i've now got 3), they haven't a clue what they are doing. They take the money and install the broadband after the cooling off period, i've managed to escape them and their contract because the service i've received is appalling but i still can't go with another company because they've got an open order on my line. Honestly just avoid them they are a rip off.
- Location
-
- Location
- North West
- Reviewing
- POP Telecom
- Date
- 2023-07-01
- Comments
-
UTTERLY CRAP
Do not go near them!
There services are diabolical
They lie “recorded”
They steal “from your bank account “
Customer services is anything but
Complaints don’t waste your breath
They constantly hound you 12 plus calls per day
Suffering mental issues so there sending the Bailiffs for there mistake
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2019-04-22
- Comments
-
AVOID! AVOID! AVOID!
The WORSE company I have ever encountered. They reel you in with apparently 'cheap' prices and then tie you up in knots to extend your contract with extortionate prices and terrible broadband. We moved house and not only have we been a whole month without Internet which they are still going to charge us for, they renew the contract to another 24 months! Been on the phone to them constantly about moving and was never once told this would actually renew the contract! All we want to do is leave this awful company but they want to charge us as much as possible to leave.
NEVER EVER GO WITH THIS COMPANY!
They should be shut down.
- Location
-
- Location
- Chadwel
- Reviewing
- POP Telecom
- Date
- 2023-10-25
- Comments
-
Worst and unprofessional company.If it was in my hand I would give POP telecom negative 100.I decided to moveI to another customer because of pop telecom worst services, Internet quality and after many compaints, we gave them notice period of one month but they immediately cut our connection and left us without Internet for a week because we could not find dates with new provider and noone called from POP telecom for apologies. We were with this ship company for 5 years.
- Location
-
- Location
- Denbighshire
- Reviewing
- POP Telecom
- Date
- 2018-02-20
- Comments
-
I have read a lot of the other reviews and I agree with most of them, they tried to add on to my bill every moth, I stopped that! I want to leave them but I am too frightened to.my contract is up but I am frightened of them.I am old and trying to take on all this new world internet is very hard now for me to learn, I do try but I know now I have made a big mistake going with this company.... Think I will just have to stay with them! What a mess.
- Location
-
- Location
- Cumbria
- Reviewing
- POP Telecom
- Date
- 2021-03-30
- Comments
-
Worst company ever.worst customer service ever,no reliability either.the connection cut off numerous times every single day from anywhere upto over an hour god knows how many times we complained but they said they would do a line check and say it was fine when clearly it wasn't.they called me a liar,they charged for a service we were no longer using and had cancelled many months earlier.they cancelled our order with another company without our consent 3 times which they legally cannot do but did anyway as they are nothing but crooks.the service they promised was not what was delivered so who broke contract?I would say it was them but no they accept no blame or responsibility at all,they are making it impossible to leave them with cancelling our switch without consent,we jst want to leave but they won't let us.i have physical and mental health problems and they constantly bombarded me with txts and calls.stay away at all costs,it's not worth the headache
- Location
-
- Location
- Hastings
- Reviewing
- POP Telecom
- Date
- 2017-06-08
- Comments
-
Absolute rubbish. This is a totally scathing review because this is what it is. Weeks and weeks of calling them to tell them that I'm not recieving the right speeds for what I'm paying for, considering it is fibre optic!!! Some tests would have me lower than 1mbps... that is absolute rubbish. This place also tried to charge me a £125 non-direct debit fee. These are cowboys and run by the parent company talk talk, who are rubbish aswell. Please avoid at all costs. They are very awful.
- Location
-
- Location
- Brighton
- Reviewing
- POP Telecom
- Date
- 2017-08-06
- Comments
-
Avoid. They proactively miss-sell insurance and charging numerous other amounts, claiming it was in error but then not refunding. Shocking behaviour.
- Location
-
- Location
- Fife
- Reviewing
- POP Telecom
- Date
- 2018-07-01
- Comments
-
The internet connection drops every couple of hours meaning you have to reset the router. If you phone they are rude won’t let you leave even within the cooling off period. Just a joke of a company in my honest opinion avoid at all costs.
- Location
-
- Location
- Taunton
- Reviewing
- POP Telecom
- Date
- 2017-11-10
- Comments
-
Not satisfied at all , also I got a wrong bill and when contacted they said it is by mistake, money will adjust next bill by nothing happened .their internet is terrible may be more than ten days in a month no internet at all.
- Location
-
- Location
- Swindon
- Reviewing
- POP Telecom
- Date
- 2017-08-23
- Location
-
- Location
- Payhembury
- Reviewing
- POP Telecom
- Date
- 2017-04-19
- Comments
-
I am so disappointed with everything about this company. We signed up to this company through curry's PC world. We were told that they were specialist in rural areas. We were told that we would have the same speed if not better, than we had with plussnet for £20 cheaper. We were not told however that we would have to pay a charge of £50 even after the contract had ended to move provider. We have been with them for phone just over a month and broadband for 22 days. We have complained several times that our broadband is so slow that on many occasions we can't even connect. We had 5 devices running with plussnet and the speed was OK. I have just called again and they said that they is nothing more they can do. If I want to terminate the contract, I will have to pay £269 plus an admin fee of £100 then the £50 charge of changing suppliers. This is disgusting. I am so cross that I got so sucked in without checking them out. I fully intend to make as many people aware as possible not to go anywhere near this company.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.