1,017 Customer Reviews over 26 pages
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- Location
- Llancyl
- Reviewing
- Origin
- Date
- 2018-01-19
- Comments
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As others have said, once they get your money they are not interested. I have been overcharged by Origin setting up a direct debit with my bank without telling me. I have written to them 5 times and they are totally ignoring me. If I phone them they promise to get back to me and don’t. Sadly, I have paid for 12 months service in advance and will now have to escalate the problem to the ombudsman.
- Location
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- Location
- lancashire
- Reviewing
- Origin
- Date
- 2018-01-19
- Comments
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New customer from Dec 17. Very slow speeds,nowhere near speeds advertized.
Costantly dropping connection. But isn't this all ISP's in the UK now. Customer service is very poor to none existent. Lied too and shouted at me. Customer service refuse give sir name so you don't know who you're talking to. Waiting over 25 mins to speak to someone . AVOID AT ALL COSTS. We need a shake up in this country with these cowboy, take your money and run,companies. All ISP's work on contract, so they immdiately are in breach of their own contract as soon as they don't provide what their contract says it does.So you are not obligated as soon as this happens and can sue for breach of contract.
- Location
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- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2018-01-18
- Comments
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Where do I start? This is a company which seems to fail on every level when it comes to customer service. Once they have your money they are not interested. I have been trying to get a refund for 10 months after they took over my service without my permission. No apology, no refund now going to OFCOM and then the leagal route if this fails. Avoid this company at all costs!
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-01-18
- Comments
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Origin broadband is rubbish it said my line could do 70mbs was only getting 15 , they lie they steal no wonder they are cheap I gone with a small company they are great
- Location
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- Location
- Somerset
- Reviewing
- Origin
- Date
- 2018-01-16
- Comments
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After 100 days without Broadband Origins offer of a compensation was a paltry £30. When you consider they had raided my bank account for over 3 times that amount during the same period, it demonstrates the contempt they have for their customers. Tech support won't answer the phone and complaints just spout platitudes
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2018-01-16
- Comments
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Terrible provider. Useless service, useless customer service. Slow as a snail broadband. In the middle of complaints procedure gave ME a deadline for reply, after waiting weeks between replies from them. Avoid at all costs!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-01-11
- Location
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- Location
- Newcastle
- Reviewing
- Origin
- Date
- 2018-01-11
- Comments
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My experience of this company has been diabolical. I Joined in August.. and eventually went live towards the end of September... sorry it was actually October when I received my router!! And what did I have then? A congestion issue, basically the company that claims to not slow your speeds had slowed my speeds and at peak times my service that is normally 63Mbps was down to 0.8Mbps!! Which is absolutely laughable!!
I then raised a complaint which took ages to deal with and staff in that useless team tried to fob me of with tech support who were unable to do anything! I cancelled my direct debit as I was not willing to pay for a service I have not received!
Eventually the complaints team agreed to terminate my contract and refused to refund me any money!! There reasoning behind this was because I had a landline connection! I only had landline because it is needed for the broadband!
THEN ONCE I HAD LEFT THEY ILLEGALLY SET UP A DIRECT DEBIT AND I HAVE BEEN NOTIFIED BY MY BANK! LUCKILY THEY HAVE REJECTED THE MANDATE! PLEASE AVOID THIS AWFUL FRAUDULENT COMPANY!!
I have now moved to Sky who are a much better company and I cannot fault them!
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2018-01-11
- Comments
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Big mistake I made going with origin.
Check the complaints every day on their facebook page before you too make the mistake.
Poor service all round & unaurthorised taking of monies from accounts.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-01-10
- Comments
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The worst service provider I have ever experienced. They should be banned selling services like this. Thank god my one year is over as I paid full year in advance. From day 1 problem, slow connect, crackly phone line, broadband disconnection.
If you want to speak to someone about it, you can forget it, wait for 2 hours on the phone, yet your problem will not be resolved. Email them and you wait months just to get a reply.
Stay away from this company at all cost. I had to use the ombudsman and they always find them as useless, in responsive.
Move to another provider who will pay your exit fees if you are paying monthly.
- Location
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- Location
- South Leicesershire
- Reviewing
- Origin
- Date
- 2018-01-08
- Comments
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I have been with Origin for 14 months so though I should update my earlier scathing review.
Broadband speed is still good and has always been at the top end, or above, of the promised speed. Reliability has also been good. On both of these issues Origin have been better than previous providers BT & Post Office.
On customer service (excluding billing), they have improved considerably. The difficulties getting through to them have gone away and the responses have been okay.
On the billing they re still a confusing mess, although they have never actually overcharged me. They will send you an email stating that there is a bill available an quoting the amount. This is occasionally wrong (4 times in 14 months), but they seem to get it sorted out without prompting and if you log in a few days later they have replaced the bill with a correct one. This can cause extra confusion as they seem to replace the original bill having completely deleted the original, so when you ring them up quoting a copy of the bill (that you had the foresight to save) a few days later, the customer service person seems to have no knowledge of the original document and only know about the replacement. If you are going to ring up and complain, get a new copy immediately before ringing them as the problem may have been sorted.
Overall recommended, but only if you have the patience to cope with the admin.
Finally, by way of indication of confidence, I recommended to my daughter to change to Origin (don't believe the web comments about the £25 introduction bonus as there seems to be no way to claim it) and she is now happy, but had to endure two installation delays, one the fault of Origin (you DO have to be at home on go-live day, even if they ell you you don't) and the other the fault of Openreach. Plus, of course, the second bill is incorrect!
- Location
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- Location
- Hove
- Reviewing
- Origin
- Date
- 2018-01-06
- Comments
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Awful experience! Avoid if possible.
It takes around 45 min to go speak with someone if you have any issues, and around 1h30min until you can speak with the right person in the right department.
It took us more than a month to have the line up and running. We have been having cut offs for the last 6 months and still unresolved. Avoid!
- Location
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- Location
- Oxford
- Reviewing
- Origin
- Date
- 2018-01-04
- Comments
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Worst experience ever. Broadband cuts out on a daily basis. Have been complaining about it for the past six months, they have now stopped replying to the complaint. The best thing is you cant cancel whilst a complaint is ongoing, so by not replying they manage to block us from leaving!
- Location
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- Location
- Swindon
- Reviewing
- Origin
- Date
- 2018-01-03
- Comments
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Exceptionally poor service. Ineffective at dealing with slow speeds (at 6-7mbps vs. advertised 38mbps every single day). At this point I have endured a month of brick wall responses. If you are thinking of dealing with this provider, move along as they are pathetically poor.
- Location
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- Location
- LEWES
- Reviewing
- Origin
- Date
- 2018-01-02
- Comments
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If you've read this far down this page you've heard it all before. Like many others I made a mistake in not reading the reviews before signing up to the great sounding £154.99 for 12 months deal ... Should have known better.
Ridiculous problems getting the service started when after not hearing anything about my installation date for weeks, a 50 minute wait on the customer service line led to them telling me my address didn't exist...what?!
Then sent email telling me 'Great news... your internet will be connected on January 1st 2018' ( this was in August 2017) .
Having spoken again several times to them, finally received a date...but contradictory information about whether an engineer would or wouldn't need access to the house. Internet wasn't connected until several days later, and only after. ALOT of fiddling around with various settings etc
Five months in & internet cuts out frequently, unable to watch a film without having to reconnect internet a minimum of 3-5 times per film.
I also received an email saying my direct debit of £20.99 was going to be processed on a particular date....having paid 12 months upfront as a one off purchase I never set up a direct debit!!!! So was very cross to find one had been set up with my bank. Obviously cancelled this immediately. I still get monthly emails saying they will be taking £0 from my bank....
All in all the service is pretty appalling. The one & only good thing I can say is that when I have finally got through to speaking to anyone on the phone they have been polite, if a little exasperated (unsurprisingly) but unfortunately the actions they have said they'll take rarely come to pass.
I would strongly recommend avoiding this ISP if you value your sanity and money...the seemingly impressive savings suggested by the upfront price will quickly be eliminated by the time you spend on the phone trying to fix problems or lying on the psychiatrists chair with clumps of hair in your hand.....
- Location
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- Location
- Bath
- Reviewing
- Origin
- Date
- 2017-12-29
- Comments
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Wow I am staggered at the appalling service from Origin.
I first alerted them to drop outs/instability issues in November and they did nothing for over a month. They called me whilst I was away to say the problem was finally resolved but when I got home I had no connection at all.
I have been lied to, left without connection over Xmas, been on hold for over an hour on multiple occasions and have not received answers to my emails or phone calls.
DO NOT USE this company at any time as you WILL NOT receive a broadband connection but will receive a lot of grey hairs trying to put things right
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
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Moved to origin 5 month ago. Took the 38 Mbps fibre optic. However the speed recorded over a period of several days was 1.5 mbts with ethernet cable. Internet connection keeps cutting off. Apalling. My previous provder with normal broadband was much better than Origin. It is a rip off. I also took the anytime phone package. However unable to check itemised phone calls on the online service. Customer service seems to be ok at times but sometimes I had to wait for an hour. I will not renew with Origin again. Worse provider I had.
- Location
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- Location
- Jedburgh
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
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Origin should be barred from the industry. But the industry needs a huge shake up. Openreach controls the infrastructure, 'providers' deliver the illusion of competition; in reality they are another layer of protection to BT Openreach's accountability for infrastructure failure. OfCom needs a new set of dentures.
- Location
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- Location
- Lancashire
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
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A terrible company and a terrible service. Hours spent on the phone. Service lost for days at a time. Service lost for 6 days once and they can't seem to understand why anyone would have a problem with that!! I would be very surprised if anyone has ever stayed beyond thir first year.
- Location
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- Location
- UK
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
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I have had 2 experiences with Origin, at our old address had no problems, speed was good, never cut out, never needed to call support.
At the new address was totally different, speeds were awful, connection dropped multiple times a day (1MB-33MB, suppose to get 75MB) Took 4 months, over 10 calls before finally making an official complaint, it was complaints that confirmed there was a fault, not tech support, not 2nd line tech support but complaints, if you can believe that.
Asked them repeatedly for a static IP address, never got one.
There was always a 30 second delay before establishing a connection when trying upload or download files, origin claimed it was my server in germany that was the problem. Spent months trying to improve performance because I thought the problem was my server.
We switched to plusnet 4 days ago, same line, same phone number but now we get 75MB solid DL speed, connection never drops and low and behold, instant connection when uploading and downloading files to my server.
They are the most useless, rubbish ISP I have ever had to deal with and I have dealt with alot of them, I am so glad we switched to someone who can actually fulfill the contract terms, unlike these amateurs.
Do yourself a favour, if you are having problems switch providers, if you are considering switching to origin, don't, you will regret it.
- Location
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- Location
- Anglesey
- Reviewing
- Origin
- Date
- 2017-12-24
- Comments
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The service seems inversely proportional to the price you paid for the modem/router..I suggest you keep the power pack and chuck the rest. Think about this before abusing origin!
- Location
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- Location
- leicester
- Reviewing
- Origin
- Date
- 2017-12-24
- Comments
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very ridiculous service,
- Location
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- Location
- Wales
- Reviewing
- Origin
- Date
- 2017-12-23
- Comments
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I cannot believe a UK company can do so bad and keep trading. I would give a zero if it was possible, why, read on.
I had been with Origin since Jan 2017 and they were as expected a super Yorkshire company, yes there “was” another apart from Plus net! It all went wrong when Origin “upgraded” their service on 26th September 2017 and informed users this was happening and connectivity would be lost but no problem check this and if still problems contact them.
This happened and because I was away I did not report it until 30 September when I spent around 5 hours on and off the phone talking to various departments. I add that all the people I talked to were very polite especially the engineer who got me to make sure BT socket was good, (new Jan 17), and to try another router, filter and leads which all to no avail. At the end of all the conversations they said they needed to send an engineer round on either Monday 2 Oct PM or Tuesday 3 Oct AM or PM to check the line, why I do not know as phone was still working and the router was plugged directly into the BT socket. I stated I did not believe an engineer visit inside my house was needed but that was ignored. They also had the cheek to say if the fault was not my line I would have to pay for the visit. After I let my feelings known they reneged on this as stated I would not be charged in any case. I had been away for a week and needed to catch up on work and personal on line so agreed. I emphasised the fact that I needed the broadband ASAP. I used my mobile broadband to do the essential items but over the next few days had to pay over £30.00 to do this. After the first week of waiting for Origin to do anything I mitigated my mobile costs by changing my tariff to a much higher data allowance, 100Mb to 2.5Gb.
Monday 2nd and Tuesday 3rd went without any engineer visit or contact from Origin. I emailed on several occasions but got no reply. I decided that was enough so I emailed a final chance for them to sort it by making my house available on 15 minutes notice all day Monday 9th Oct. No reply to email and no contact. I informed them they had failed to keep their part of the contract and I was cancelling it. I signed up to Plus Net although this could not be activated until 25 October 1 month after Origin caused the issue.
I had a couple of emails saying I could not cancel as I did not give them the chance to fix the fault by allowing them into my house. I gave them ample opportunity to enter my house but suggested in writing to them that the fault was not in the house as the phone was working perfectly all the time. The new Plusnet service was also started without a visit to the house; I just plugged the router in and it worked as I believed it would. I believe the fault was further back up the line from my house and probably in the exchange where some setting or configuration was not checked or changed. I also believe they have not “upgraded” but changed their supplier to Talk Talk; in mine and thousands of others opinion the worst supplier in the industry. Another item is the deadlock letter which was supposed to be issued 5 days from 19 October and still not received, I emailed them on 29 Oct to chase this as well. They did offer me a 1-month refund and £20.00 but stipulated if I referred this to Ofcom this would be withdrawn, to me a bribe but unfortunately for them it was in writing. The latest thing is a bill for next year for a service I have not been getting since end September. I have emailed twice but no replies. What a joke. I have now referred the matter to Ofcom and they are carrying out an investigation.
AVOID this once great company like the plague.
- Location
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- Location
- Cambridge
- Reviewing
- Origin
- Date
- 2017-12-22
- Comments
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THE WORST COMPANY EVER.
yes prices are usually cheap but your time and energy spent chasing them just isn’t worth it.
You’ll need to phone at least ten times with issues throughout the year. No one knows their rear From their elbow. Each call you’ll be put on hold for 20 mins. Each person will have a different answer. I’ve had FOUR people confirm things to me & in writing so I do not have to argue with more people but then, hey, two others say they are wrong.
Billing is never right. Broadband speed is horrific.
Seriously don’t even think about joining this company.
- Location
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- Location
- Hythe
- Reviewing
- Origin
- Date
- 2017-12-20
- Comments
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Do not go with them. Seriously don't go with them. They have completely screwed up the transition from BT. We have been left over Christmas and New Year without a phone or broadband. We are going to have to have a new line to correct the issues!
Seriously don't!!
- Location
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- Location
- Gloucestershire
- Reviewing
- Origin
- Date
- 2017-12-20
- Comments
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I have just left Origin after one year contract. They are cheaper than most and living where I do we only have standard broadband, no cable. At first the speed seemed reasonable, but overtime it kept cutting out. The network checks where always OK. Couldn't get to the bottom of it and started to think it maybe the router and buy a better one. However, at the year of contract I nearly renewed but was confused by the agent I spoke to about the future billing and so decided to move onto another supplier getting a new router.
Although a few £s a month more since changing the broadband from Origin it has improved substantially and does not cut out to date with the new supplier. So it was something to do with the network or router.
My concern over Origin was despite moving away from them they have continued to bill for the service and it took me to contact them for a hour to get resolved. Would I use them again, maybe if the price is right and can be convinced of improved customer service
- Location
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- Location
- Harrogate
- Reviewing
- Origin
- Date
- 2017-12-20
- Comments
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Really awfull, poor performance 3gbps at best, took the deal via top cashback and not paid after a year, 90 mins on phone to get cut off and start again, duplicate payments, and customer service is shoddy, "not my issue" seems to be the phrase used most commonly.
- Location
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- Location
- North Devon
- Reviewing
- Origin
- Date
- 2017-12-17
- Comments
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I have just informed Origin that I am cancelling my service aand moving to another provider. The reasons are as follows:
1. I was formerly getting a slightly better-than-promised download speed, but 3 months ago the service deteriorated significantly and has not improved.
2. There have been persistent problems with the Origin customer portal throughout my contract, and the portal remains inaccessible intermittently, resulting in not being able to access my account or invoices.
3. Origin customer services call-wait-time is unacceptably long (One weekend I was waiting on the phone for over four hours and eventually gave up.) The customer service itself is totally unsatisfactory.
4. It takes far too long for origin to reply to emails and service requests. As on 17th December I am still waiting for replies to emails sent on the 13th, 20th, and 24th November.
Overall, I have found Origin extremely disappointing, and I couldn't possibly recommend them.
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2017-12-16
- Comments
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Rubbish. Worst provider ever. Super slow speed, rubbish customer service, rubbish router. Everything is bad about this company. Avoid like the plague!
- Location
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- Location
- Middlesbrough
- Reviewing
- Origin
- Date
- 2017-12-14
- Comments
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in short, "SCREW ORIGIN". They are without a doubt the worst company I've ever had the misfortune to deal with, their customer service department has no problem what so ever with lying to you.
Their social media team will tell you that 0.07mbps is not only acceptable but is within the perimeters of your line so they will not look into and fix it.
Trying to get hold of them is even worse i've spent an hour on the phone before and not spoken to an actual person! This is ontop of them lying and saying they will ring you back (spoiler alert they wont and just hope you give up)
- Location
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- Location
- Kilmarnock
- Reviewing
- Origin
- Date
- 2017-12-14
- Comments
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Fibre speed as promised. Had a few issues with openreach when changing to fibre but Origin were most supportive. Minor billings issues resolved without any drama. Experienced some dropouts after changing to fibre however these are outwith Origin control as they do not own the lines or equipment and once Origin had checked router settings be the issue was referred to Open reach to resolve as they do control the lines and equipment.
- Location
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- Location
- Derby
- Reviewing
- Origin
- Date
- 2017-12-11
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-12-11
- Comments
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The internet is so slow I prefer to use my mobile phone's network. It's not possible to cancel. There is no cooling off period so you will only realise the internet is slow when you can't cancel it anymore. It's just dreadful. It should be illegal to offer broadband connection at that speed.
- Location
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- Location
- birmingham
- Reviewing
- Origin
- Date
- 2017-12-09
- Location
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- Location
- Oswestry shropshire
- Reviewing
- Origin
- Date
- 2017-12-08
- Comments
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Absolute cowboy company.
- Location
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- Location
- leicester
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
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extremely poor service, speed ridiculous and waiting time on call horrendous
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
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This is the worst company I have ever dealt with. I have today gone live with another provider and hopefully free of this horrendous company.
I paid a whole year in advance for broadband and a year in advance for anytime calls. They started billing me again after 9 months.
They cant get anything right. They dont reply to emails and they leave you waiting up to an hour on hold. Their broadband speed is slower than any provider I have had. Avoid at all cost. They are the cheapest for a very good reason. They are rubbish and will stress you out for the whole time your with them. I have today cancelled direct debits to them as they are now trying to bill me for Jan Feb 2018 even though I moved to sky today. They owe me money. AVOID
- Location
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- Location
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
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Broadband completely unreliable, constant drop outs and very slow.
The billing... Oh god the billing. In 7 months we haven't had one correct bill and only one direct debit has been taken. I've never seen such bad systems or had so many problems so often elsewhere. If you value your sanity get your services elsewhere.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
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Origin Broadband deserve zero stars. I paid 18 months upfront a year ago to receive a discount. There is no reason why Origin should be taking any further money from my bank account but nonetheless, they fraudulently have taken different sums of money which make no sense at random times of the year. When I call to try and resolve the issue, there is never anyone who has authority to do anything available to actually talk directly to me. I am always told I can be assured the money will be refunded and it won't happen again but it does. I have also repeatedly been told when I call and ask to speak to someone with more authority that I will get a call back, and I never do. I have chased for months now. I am still owed 2 wrongfully charged bills to be refunded. I spoke to a manager last week and he said he would deal with it personally and send me an e-mail later that day to confirm. I told him I didn't even believe him because of the history, but he assured, yet he didn't follow through. I was told by their complaints department that the only way I can make sure they don't continue to take money is to call my bank and block them. I've never ever received such bad service and been so outraged with a company. They are stealing money and they shouldn't be able to continue running a scam of a business.
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-12-04
- Comments
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--DO NOT GO WITH ORIGIN--
I know you're looking at their prices and thinking yeah that's one of the best deals but trust me, if you value your sanity go with someone more established. For students I can highly recommend Glide. We had pretty good internet throughout the year and although like any other good provider there were frustrating times, I can't fault their internet speed/reliability
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.