445 Customer Reviews over 12 pages
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- Location
- Uk
- Reviewing
- Onestream
- Date
- 2024-04-13
- Comments
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Spoke with Alex, problem was delt with quickly and professionally.
- Location
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- Location
- West Midlands
- Reviewing
- Onestream
- Date
- 2021-08-24
- Comments
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Avoid.the price I was told was not what I had on my second bill.extras put bill higher something that I was not told about.another rip off broadband provider
- Location
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- Location
- Rochester, Hoo
- Reviewing
- Onestream
- Date
- 2020-12-11
- Comments
-
Please people do not sign up with these pirates service is useless customer service is useless they refuse to resolve issues but are happy to continue to taake money from you. I am in the process of getting rid of these mugs and jump to another provider, If you sign with these you will wish you had not. They totally refuse to accept faults
- Location
-
- Location
- Bournemouth
- Reviewing
- Onestream
- Date
- 2023-06-07
- Comments
-
Absolutely shocking organisation to be held to ransom in the way of an agonising 12 month contract. They have been fined by ofcom in the past which still didn’t alert me to what I was letting myself in for. They lied about ending my contract which I have in writing, they still sent me a final invoice which I paid just to get them off my back. You can only contact them via chat on ( get this) Saturdays between something like 10am to 4pm!! They send an email reply saying they do not monitor the main email addresses for customer services or accounts. The most effective way to contact them in this hyper techno age is by posting a letter to them via the UK postal system using a cute little voucher called a stamp. Guess what? It’s faster than their internet, no I’m not joking, a system that is over 100 years old is the better way to get through to them. Have they not heard of the World Wide Web yet. The clue is in their shocking service, don’t let them ruin your mental health as I did.
- Location
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- Location
- Lancashire
- Reviewing
- Onestream
- Date
- 2023-11-22
- Comments
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Absolutely appalling service. Impossible to contact, messed up my order, really poor
- Location
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- Location
- Caerphilly
- Reviewing
- Onestream
- Date
- 2021-03-03
- Comments
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Within 3 days of joining Onestream, I knew I'd made a bad decision. Connection was intermittent and speeds were dire. Customer support is poor as only live chat is available. Fortunately, I raised a complaint within the 14 day period and they allowed me to leave free of any penalty charge. My advice to anyone thinking about signing up to Onestream would be to think again. I've been with Sky, Plusnet and EE previously but I've never experienced anything like the issues that I have with Onestream. Go elsewhere and learn from my mistake.
- Location
-
- Location
- Reviewing
- Onestream
- Date
- 2021-05-13
- Location
-
- Location
- Glasgow
- Reviewing
- Onestream
- Date
- 2020-03-11
- Comments
-
Never reply to emails, phonecalls are even more useless. Broadband didn't work for the first two weeks after install but- being impossible to contact- onestream did nothing about it. Avoid
- Location
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- Location
- Aldridge
- Reviewing
- Onestream
- Date
- 2022-05-18
- Comments
-
A copy of my email, which explains all:
Dear Onestream,
You and I are aware that I have cancelled my Direct Debit mandate and are also aware of the reason why. You have confirmed on at least two occasions by telephone that due to your inability to provide broadband, there are zero charges on my account.
On 22/04/2022 I called and spoke with a female to confirm that because I was still without useable broadband, I would be taking my business elsewhere. After trying to persuade me to stay, she agreed there would be zero charges.
On 26/04/2022 at 14:05 I received a call from Harvey who again confirmed there would be zero charges on the account. I then received an email at 12:16 acknowledging my cancellation.
On 16/05/2022 at 12:45 I spoke with Jacob and asked why, despite my cancelling the direct debit, you attempted to steal funds from my account. Had I not received a notification from my bank the day before then you would have been successful. Jacob advised he would get the above calls listened to the above call and confirm the zero charges.
On 18/05/2022 at 18:00 I am still waiting for that call.
Therefore, please log this matter as a complaint and provide a complaint reference. Please also confirm there are no charges on the account as I have not been provided with any service.
If you require any further information, please see attached emails (sent 13/04/2022 and 20/04/2022) describing the technical difficulties encountered to which – despite receiving Read Receipts – I received no replies.
May I take this opportunity to advise you that should you continue to pursue me for monies or affect my credit rating in any way, then I will not hesitate in taking litigation action against you.
- Location
-
- Location
- Leeds
- Reviewing
- Onestream
- Date
- 2021-12-21
- Comments
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Genuinely the worst company I’ve had to deal with. I would urge anyone to go with ANYONE else but Onestream. I’ve had over a year of ignored calls, ignored and faulty broadband.
- Location
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- Location
- Clacton-on-Sea
- Reviewing
- Onestream
- Date
- 2021-07-22
- Comments
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Had onestream for over six months now. Really happy with the service, changeover went without a hitch, they are cheaper than my last supplier and the speed and latency are superb! I'd say give them a try personally, big thumbs up from me.
- Location
-
- Location
- Reviewing
- Onestream
- Date
- 2018-12-11
- Comments
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This review is for ONESTREAM broadband who have done everything they can to NOT supply with broadband for £9.99.
As my speeds here are slow, nobody's fault, bar BT's for aged/aging line, (60ish years they say) overhead fibre in place but BT don't know when it will go live! i go for the cheapest i can find on a 12 month contract. I was and still am with John Lewis, brilliant service, but contract ending the 4th December and going up to £26.99 from 18.00, so started looking. ONESTREAM £9.99 black friday deal! cheapest by £6 a month next to the Post Office at £15.90.
Filled in the boxes, GOT IT! Text say welcome and connection under way. Took £9.99 delivery, and then £9.99 for 1st month, sat back and waited, nothing.gave it 10 days and called, "oh sorry, your current provider will not release the line and number" well the contract's up in 2 days and they know i'm looking to move say's i."we will request the change again" says he.
4 days later, email from ONESTREAM "your speeds are so poor our systems cannot function correctly to supply you standard broadband, but we can supply a boosted speed for £26.99! (not fibre, no mention of fibre) if not you will be refunded" still waiting for me refunds!!
Stayed with John Lewis for £20 for 12 months. Another email just arrived from ONESTREAM "oh no, our broadband doesn't reach as far as you live so we can't complete your order"!!!
They can't even lie consistently.
I'd stay well away folks.
JOHN LEWIS BROADBAND BRILLIANT.
- Location
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- Location
- Kingston upon Thames
- Reviewing
- Onestream
- Date
- 2020-02-02
- Comments
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Disgusting, immoral company who cold call pensioners illegally (my father's number is on the TPS system, making it a criminal offence for companies to cold call him) and scare/harry/harass them into signing up for a broadband contract.
They are now chasing my father for payment for a service they don't provide (no router was ever delivered to him) regarding a contract obtained illegally.
Despite my repeated phone calls to tell them to stop hassling him, they have now sent threats (full of aggressive language - none of it carrying any legal weight) of visits from their debt collectors.
Well, good luck with that. We've had enough, and are fighting back...
- Location
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- Location
- Belfast
- Reviewing
- Onestream
- Date
- 2023-04-16
- Location
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- Location
- LONDON
- Reviewing
- Onestream
- Date
- 2020-03-11
- Comments
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People should just stay away from this, nothing works fine, speed not half as agreed, wifi arrived a week late, nothing went well. You won't even have a "my account" section on their website to check your account.
- Location
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- Location
- MIDDLESBROUGH
- Reviewing
- Onestream
- Date
- 2019-12-03
- Comments
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I tested by speed and got 0.3 i cant access a lot of things as my net slows or freezes or just stops.Customer services stop at 5:30pm when most people get home and switch on,got a problem? sorry were closed!I have lost customers and sleep because of onestreams poor service....my advice avoid,they promised faster for less instead i just got less i had no problem with my old provider! so its not the line they are capping speed i think.Take a pic of the speed test and send it to us she said,my old provider would do a speed test from their end! how low tech are they? be warned and avoid Onestream i wish i did!
- Location
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- Location
- West Berkshire
- Reviewing
- Onestream
- Date
- 2021-02-09
- Comments
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Completely unreliable internet from Onestream. I purchased ultra fast fibre deal which went live on 15/01/2021 but it’s not working at all with Zoom or Teams on which I do majority of my work. I have to use my 3 mobile hotspot instead. I did troubleshooting in vain.
I called and emailed Onestream several times and no response. I asked to cancel but nothing, and the fee still gets deducted. Will contact my bank now to block further payment.
- Location
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- Location
- LEICESTER
- Reviewing
- Onestream
- Date
- 2022-06-26
- Comments
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Aggressive bullies who cannot delivery what they say. when they come across someone who can actually challenge their lies they become very aggressive, Mangers and staff clearly have an unethical culture in the company
- Location
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- Location
- Yorkshire
- Reviewing
- Onestream
- Date
- 2022-05-11
- Comments
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Very poor customer care. Don’t answer phones. Don’t reply to emails. When you finally manage to get through they cut you off. They make mistakes on bills and cut people off. They will threaten customers with muddying their credit score if they don’t get you to pay fines they’ve made up. STAY WELL CLEAR
- Location
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- Location
- Wiltshire
- Reviewing
- Onestream
- Date
- 2023-04-05
- Comments
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Awful, go elsewhere. Only joined in November at £19-95 now they want £29, nearly 30% increase, Internet keeps buffering and trying to contact them is nightmare. Roll on December so I can leave
- Location
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- Location
- Lincoln
- Reviewing
- Onestream
- Date
- 2023-07-04
- Comments
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The worst company ever. They trying ripped off all the time. They rising price without any notyfication, monthly price rised from 22£ to 47£ in just one year for 60Mb broadband. Stay away from these thieves.
- Location
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- Location
- Beds
- Reviewing
- Onestream
- Date
- 2022-05-28
- Comments
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making a complaint to the ombudsman. Worst ISP ever. Dishonest. Did not get the price quoted. Still taking my DD a month after new ISP. Rubbish customer service. "Blake" claimed not to have a record of my email address and would therefore not speak to my son (I'm a deaf octogenarian but Blake text me 20 times asking me to call him.) Avoid ONESTREAM at all costs. I'd give them minus 50 as a score, if I could.
- Location
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- Location
- West midlands
- Reviewing
- Onestream
- Date
- 2020-01-27
- Comments
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Avoid avoid avoid! Been passed from pilar to post. Spoke to nearly all the staff at the customer services department and none could come up with a reason why they haven’t been connected the internet in over a month. They still had the cheek to charge me even though I was promised I wouldn’t have to pay. Even now I’m sitting here without any internet a months and a half later. Worst company ever. I’ve cancelled my contract and gone elsewhere. Complete waste of time.
- Location
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- Location
- Prestonpans
- Reviewing
- Onestream
- Date
- 2023-05-11
- Comments
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I am incredibly disappointed with the services provided by OneStream. Throughout the duration of the contract, they drastically increased the prices of their service without any valid explanation or justification. This kind of behavior is highly unacceptable.
One of the biggest issues I encountered was the near impossibility of reaching their customer service department. Attempting to contact them is an exercise in frustration - the hours spent waiting on hold often end with disconnections. This lack of accessibility makes it incredibly challenging to address any concerns or resolve issues.
When I finally decided to terminate my services, I did so during an online chat conversation with one of their consultants. I received confirmation that the service would be disconnected on a specific date. However, to my surprise, the company continued to charge me for services rendered even after the agreed-upon disconnection date. This is a clear display of their dishonesty and a complete disregard for their customers.
Overall, I would not recommend OneStream to anyone. Their terrible customer service and unethical practices make it very difficult to use their services. There are many other internet service providers out there that are more reliable and professional.
- Location
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- Location
- Stoke
- Reviewing
- Onestream
- Date
- 2022-12-07
- Comments
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The bill went from £25 pm to ££33 pm with out notification
- Location
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- Location
- Manchester
- Reviewing
- Onestream
- Date
- 2023-03-17
- Comments
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I wish I could give less than 1 star, what a pathetic & expensive service. Poorest customer service I hv ever experience.
- Location
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- Location
- Maidenhead
- Reviewing
- Onestream
- Date
- 2024-02-13
- Comments
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I decided to switch to Onestream so I went through the steps, including entering my bank details and personal details like date of birth (surely it's sufficient to know a person is over 18) and then on step 7 of 8 it announces that to have a router it is an additional cost per month and that an existing router is unlikely to be compatible and you have to have some expertise to connect it anyway. Therefore, the advertised cost per month is a lie. Clearly an untrustworthy company. I now have to go through the hassle of ensuring they don't set up the direct debit as the previous step is to approve it. Wasted my time. Don't use them!
- Location
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- Location
- Sheffield
- Reviewing
- Onestream
- Date
- 2021-10-19
- Comments
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Don’t usually write reviews but Onestream totally take the piss!!! My package was £19.99 + 7.99 for router for 18m 64mgb. So first month they too £50 and every other month it’s ranged from £22-£23. Speed is absolutely shocking 16mgb. Tried to ring to change my address got told someone will ring you back no one ever does. Customer Service is absolutely shocking in fact thinking of taking it further!!
- Location
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- Location
- London
- Reviewing
- Onestream
- Date
- 2020-07-16
- Comments
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**Avoid at all costs**
I was in a difficult situation where there was a possibility I was going to have to move due to covid. I enquired about my options and the associated costs of terminating my contract early (without actually confirming the cancellation), as it transpired - I moved house and asked to have the service relocated. I contacted onestream to process the transfer and they advised that the contract had been terminated, I would have to pay a early termination (which was the balance of my contract in full) and then pay again for a new connection!!! Effectively meaning they want me to pay double for the same service. This means that they are trying to directly profit from vulnerable people caught up in convid. Disgusting behaviour. When the broadband was working, it dropped out constantly and they never offered compensation for each drop out. Do yourself a favour and select another provider at all costs!!!
- Location
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- Location
- Birmingham
- Reviewing
- Onestream
- Date
- 2020-01-27
- Comments
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I decided to sign my mother up for this broadband due to the promised internet speed and competitive price. The box arrived two weeks later and might as well of been made of paper. The build quality was shocking. Few weeks down the line the internet goes off, apparently due to a fault with the telecom box in the area. I get given dates when it will be back on. When those dates arrived I still had no internet. Same thing happened again spanning out over a month and they still had the cheek to charge me. The customer service is shocking to say the least. Staff clearly cannot be bothered to solve issues and would rather pass you around. Wish I read the reviews before signing up. Terrible service!
- Location
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- Location
- Dundee
- Reviewing
- Onestream
- Date
- 2021-04-09
- Comments
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My line was taken away from me without my permission and OneStream says this was by BT while BT has no record of this, so OneStream tried forcing me to pay £30 to get the line back or the early cancelation fee because they made a mistake, it took weeks for them too say I can have my internet back without the extra fee, it was supposed to take 14 days but after 14 days there was still nothing, contacted them again and was told this would take ANOTHER 14 days meaning I will be 40 days out of internet for absolutely no reason, you can see why they have such bad ratings, I will be changing providers the exact day that my contract is done.
- Location
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- Location
- Dundee
- Reviewing
- Onestream
- Date
- 2021-06-04
- Comments
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Started of with onestream fine, got t he guaranteed speeds and it was okay, only issue was the range that the router could distribute WI-FI was pretty bad 3 Meters at best. A month or so down the line my Wi-Fi gets shut off with no explanation after inquiring I was told BT took over the line and I can either pay a cancelation fee or pay to get the line back, I went and asked BT why this happened and they had no record of this at all. I went back to argue with OneStream for weeks until they finally said they would get the line back without charging me and it would take 14 days at most, 2 weeks go by and nothing. So I checked back with them only to find that there was "problems" and it would take another 2 weeks to get my internet back and they didn't even try and contact me to tell me this I had to go back and complain to them. Eventually I got my internet back and it was working fine and I was reasonably happy. Of course as expected my internet stops working properly again a month later. All of the ethernet ports dont work, and the Wi-fi connection is abysmal at the very best when it's working, this is with any device even in touching range of the router, they are sending out another router, of course it's the terrible old piece of plastic that they have as there standard router so I will have to see if that works but based on the rest of my experience I am not going to get my hopes up. Also every time I've had a problem there first solution is to try sell me something such as paying to get the line back or to upgrade my router to one that's actually useful for about £35.
I advise anyone considering OneStream to go to absolutely any other provider.
- Location
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- Location
- Ilford, Essex
- Reviewing
- Onestream
- Date
- 2023-07-05
- Comments
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Don't work with them!!!
Worst company to work with! They do not offer services, devices are provided weeks later, there is no one to find support in this company. They will pass you from one person to another and never call back as they promise. After more than a month of no service, they will still bill you for NO SERVICES!
- Location
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- Location
- London
- Reviewing
- Onestream
- Date
- 2024-03-27
- Comments
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Terrible company, terrible customer service. OneStream confirmed they were eligible in my building prior to setting up with them. On our go-live date, our services failed so I called them. They explained that there should be an ONT box in the building (they previously confirmed this and told us we did not need an engineer) but after extensive looking, we realised there wasn't. They then told us it would be 200 pounds to send an engineer and 14 working days, even though they were the ones who confirmed we didn't need one and failed to mention the fee! When I cancelled they told me I would incur no additional charges and then a month later I was charged 35 pounds for anti-virus protection. Run, run, run!
- Location
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- Location
- London
- Reviewing
- Onestream
- Date
- 2023-04-16
- Comments
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Genuinely the worst internet service and line quality I have experienced in my 30 years on this planet. I was quite sure it was just a hamster on a wheel keeping the connection going. Would be better off getting two tin cans and a rope to shout down the packets of information.
- Location
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- Location
- Southampton
- Reviewing
- Onestream
- Date
- 2020-06-21
- Comments
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Joined onestream at the beginning of June 2018, contract was up for renewal this month so i signed up for 36mps at £23.99 a month. Just recieved my first bill, £34.99, and when checking thier website its now listed as 34.99. Customer service doesnt exist, lost my first router in the post (hermes). Only plus was good reliable speed. I'm now attempting to get out of this new contract which i did'nt sign for and can't afford.
- Location
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- Location
- Margate
- Reviewing
- Onestream
- Date
- 2022-11-10
- Comments
-
Never in my life have I had to deal with such a crap quality internet provider. They are more than happy to take your money but don't expect you to get your moneys worth. My internet has gone down multiple times a day for weeks on end. Resetting the sub par router they provide would temporarily fix the issue, but the moment the wind blows or it rains or there's a friggin cloud in the sky, boom, off it goes again.
They sent engineers multiple times who can't find anything wrong with the line. And when you try and call, there's always a "high volume" of calls and you wait and wait with the most painfully repetitive hold music that is deliberately designed to mug you off.
When I joined, the reviews were some what positive. Not as much as I had hoped but I decided to give them a shot because the price was fair. 6 months later the price nearly doubled and I was stuck in this ****** contract for another 6 months.
I am about to leave this country and I am grateful to be away from this terrible internet provider. Listen to everyone here, DO NOT SIGN WITH ONESTREAM, YOU WILL DEEPLY REGRET IT.
- Location
-
- Location
- Beds
- Reviewing
- Onestream
- Date
- 2022-04-07
- Comments
-
Awful company . Rude tech staff .constant drop out . Four days without internet. Told it was A Vodaphone issue? Promised a refund for outage duration, didn't get. Tech actually put the phone down on me! Cancelled DD as breach of their terms and conditions..gone with someone else
- Location
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- Location
- Lincoln UK
- Reviewing
- Onestream
- Date
- 2021-05-20
- Comments
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Unfortunately the 66 mbps offer at point of sale was not to materialise after a month of being with one stream.
I got 10-12 mbps over the past two days.
WiFi I get up to 45 mbps DOWN (on a good day).
Wired Ethernet cable I get no higher than 45 mbps DOWN.
Customer service is nonexistent. You cannot get hold of anyone. They say three days to reply to emails as calling them is (they say) a five minute wait. It’s way longer than five minutes.
I came from Sky and it was expensive for what they gave me but it was well worth the customer service. One stream do not like customers, clearly.
The hub you get is the cheapest bit of plastic going and I would suggest getting a decent hub.
In all I’d say if it sounds too good to be true… it usually is.
- Location
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- Location
- Bourne Lincs
- Reviewing
- Onestream
- Date
- 2023-05-30
- Comments
-
The worst company ever. Impossible to cancel your contract. Once your contract is over they ignore your requests to cancel. Takes ages to get through on the phone and when you eventually do they ask you to email and never respond and back to square one. Avoid this company at all costs.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.