445 Customer Reviews over 45 pages
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- Location
- Reviewing
- Onestream
- Date
- 2020-10-05
- Comments
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been whith them for over 2 years on they basic broadband for me its beeen excellent had to call a cople of time annswered phone strait away and sorted problems out straitaway very frendly staff if they give me the same deal will rejoin for a 3rd year can not falt them .
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-09-14
- Comments
-
*WORST BROADBAND OUT THERE*
I honestly could not dislike a company more than onestream. They have the most rubbish internet out there, we've been paying £29.99 for over a year for their super fast fibre broadband and even when your 1 metre away from the router you're still on buffering for minutes on end before you see the page. They also have the worst customer service, I was basically called a liar when I had try to complain about the internet speed and I was told that the internet is working and is very fast despite not being able to use it.
DO NOT I repeat DO NOT use them for broadband. Save yourself the misery and stress, now going to virgin media for £24.99 and looking forward to it!!
- Location
-
- Location
- Northants
- Reviewing
- Onestream
- Date
- 2020-08-14
- Comments
-
Avoid. No interest in customer support, and if you escalate anything to the "Executive" team, they will flat-out argue with you and be rude. I am having to take legal action against them. Read the reviews - simply the worst.
- Location
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- Location
- Aberdeen
- Reviewing
- Onestream
- Date
- 2020-08-14
- Comments
-
Broadband was fine with good broadband speed. 8 Months into the contract and in the middle of the Corona lockdown they cut of my service without any warning, phonecall or email. Customer services were then entirely uninterested in helping me get set back up. Would not recommend and am now with an alternative provider.
- Location
-
- Location
- Frome
- Reviewing
- Onestream
- Date
- 2020-07-26
- Comments
-
Utterly horrendous. The broadband doesn't work there is no customer service... no replies to emails or complaints.
Am left with no broadband and no one to help.
Losing money with my business. Wouldn't wish them on my worst enemy.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Onestream
- Date
- 2020-07-21
- Comments
-
Ok, So I went with Onestream as they were cheap ..really cheap when compared to others. I'm a grown man & should have really known better in fairness.
Ordered FTTC (Fibre to the Cab) - but the order was then changed to normal Copper dal end to end as there was no capacity in the local exchange for Fibre ...despite me being able to order it via their website. (Strike 1)
Everything was ok for the first 4/5 months ...not amazing speeds - but enough to work with.
Then the problems started ......
All of a sudden my broadband price DOUBLED, and some rubbish email from them claimed this was due to the COVID-19 situation.... How/Why/WTAF ? (Strike 2)
Last month I had a fault on the line, line had noise on it, broadband would drop out for a few hours at a time. Tried reporting it to them via their amateur website & to be frank about it - I've had better trips to the dentist.
Was constantly told there was no issue found, it got to the stage where I lost my cool said I was going to a different provider. All of a sudden a 'fault' was detected on my line. I can only put this down to a pure coincidence (Strike 3)
So to recap, (1) I didn't get what I ordered in the first place. (2) My price has doubled due to a nasty flu like bug (3) They need to be forced to look into problems.
3 strikes .. I'm out and heading towards Plusnet
Stay safe & stay clear of Onestream broadband
- Location
-
- Location
- Wantage
- Reviewing
- Onestream
- Date
- 2020-07-18
- Comments
-
Onestream suddenly increased their collection on my direct debit with no notification by email or post. When I tried to call their support line the message says due to Covid they can only provide online support via chat. When I tried to connect on chat there was no response after an hour. When I emailed their billing and support emails there was no response or acknowledgement. I assumed the company must be going bust! Assuming Onestream had probably gone into liquidation I read the very negative reviews on TrustPilot and Broadband.co.uk and thought if I cancelled my direct debit that might persuade Onestream to call me and explain what they were doing. Within a few days my phone line was terminated and broadband stopped working. I called Plusnet and they answered the phone on a Saturday after 5 rings and have now transferred my account, or I thought I had! Although I am out of contract and free to move Onestream have now deleted my number from the registry as one last act of defiance on their part so I am having to so get a new telephone number after 20 years with all the headache that entails. They really are not a very nice company and their service is atrocious so before you consider signing up with Onesteam I suggest you consider the value of having a person answer a support call within a few rings - given how much we rely on the Internet it's worth the peace of mind to pay a little more - except Plusnet is £7 a month cheaper! No, I am not linked to Plusnet in any way I just felt they needed a shout out for saving the day. In these dark times it is a great relief that there are some decent companies out there providing what is an essential service. Goodbye Onestream and good riddance!
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-07-16
- Comments
-
**Avoid at all costs**
I was in a difficult situation where there was a possibility I was going to have to move due to covid. I enquired about my options and the associated costs of terminating my contract early (without actually confirming the cancellation), as it transpired - I moved house and asked to have the service relocated. I contacted onestream to process the transfer and they advised that the contract had been terminated, I would have to pay a early termination (which was the balance of my contract in full) and then pay again for a new connection!!! Effectively meaning they want me to pay double for the same service. This means that they are trying to directly profit from vulnerable people caught up in convid. Disgusting behaviour. When the broadband was working, it dropped out constantly and they never offered compensation for each drop out. Do yourself a favour and select another provider at all costs!!!
- Location
-
- Location
- Prestonfield
- Reviewing
- Onestream
- Date
- 2020-07-14
- Comments
-
Log a complaint quite few times, yet no action taken. Infact they promised to take action in three days. Now, its has been more than 2 months. Always internet interruption. My advise to others, leave them, don't even come close. Look for other reliable provider.
- Location
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- Location
- manchester
- Reviewing
- Onestream
- Date
- 2020-06-25
- Comments
-
very poor customer service .no one to help no phone line working for them ,only live chat ,thy put you on hold for a long time and the end you tell you someone will call you .very very poor i advise no one join them even for free
- Location
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