806 Customer Reviews over 81 pages
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- Location
- west Sussex
- Reviewing
- John Lewis Broadband
- Date
- 2021-04-20
- Comments
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Very Poor Cancelled Contact but keep taking payments & demands via email
stressful
- Location
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- Location
- Ramsgate
- Reviewing
- John Lewis Broadband
- Date
- 2021-04-15
- Comments
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I changed to John Lewis on 7 April. No broadband after 4 days, so I cancelled the contract. I was told this will cost me £80 cancellation fee.
- Location
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- Location
- Hertfordshire
- Reviewing
- John Lewis Broadband
- Date
- 2021-03-25
- Comments
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Please avoid. Drops out continually. Appalling customer service including being given the wrong information. No parental controls.
- Location
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- Location
- Maidstone
- Reviewing
- John Lewis Broadband
- Date
- 2021-03-11
- Comments
-
What an absolute garbage company to deal with.
Appaling customer service.
DONT think by going to these clowns you are getting a decent service... been waiting months for a refund, and they dont know where it is!
- Location
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- Location
- London
- Reviewing
- John Lewis Broadband
- Date
- 2021-03-02
- Comments
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Generally fine. However, I've just discovered I've been on maximum rate for a year and they have only just told me. I am extremely disappointed as I only chose John Lewis in the evidently misplaced hope, that they would treat their customers fairly.
- Location
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- Location
- Morecambe
- Reviewing
- John Lewis Broadband
- Date
- 2021-02-17
- Comments
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No working phone I need to Ring doctors and Job centre trying to ring me, it has been off for days now! THE GOVERNMENT have got to do something about the Rubbish system in this Country, the way people are left by these Internet people of whom just put up the prices and seem to do what they like it should say on the web site we are having problems with internet and phone But no it's always a YOU problem just happening to you really sick of the state this country is in with greed and a lack of help!
- Location
-
- Location
- north yorkshire
- Reviewing
- John Lewis Broadband
- Date
- 2021-02-08
- Comments
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Constant daily dropouts, customer service take the politicians approach to answering questions. Watch out for the calls included phone service Over £120 for a 15 minute premium / mobile call
- Location
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- Location
- Potters Bar
- Reviewing
- John Lewis Broadband
- Date
- 2021-02-02
- Comments
-
Awful, awful, awful. 8 days without broadband, no one is escalating the process. Ive had to buy data from my mobile phone provider in order to keep working. Keep being told it's external fault so out of their control when an engineer will go out.No one answers my online updates. An hour a day on the phone, not spoken to the same person twice. I only gave one star because I couldn't give zero. They literally do not care. I have been told for the past 3 days someone would update me by 6pm. Not one phone call or email.
- Location
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- Location
- Herefordshire SY70EF
- Reviewing
- John Lewis Broadband
- Date
- 2021-01-31
- Comments
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Slow broadband, impossible to get hold of. Unhelpful service staff. Currently have an upload speed of 0.00 mpbs and they tell me it will take 3 days for the line to sort itself out. My download speed must drop below 0.4mbps before they will do anything. This is 2021 ridiculous AVOID AT ALL COSTS.
- Location
-
- Location
- Reviewing
- John Lewis Broadband
- Date
- 2021-01-26
- Comments
-
Absolutely awful!!!! Awful awful. Had the contract 2 months. Have not had speeds of over 0.9mpbs yet!!
AVOID AT ALL COSTS
Trust me. 1 star is too high
Absolutely sick and tired of spending an hour on hold trying to get them to sort it
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
John Lewis Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and John Lewis Broadband.