EE Home Broadband Buyers Guide

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Truly unlimited usage available in most areas
  • Truly unlimited fibre broadband services available
  • Competitive phone bundles, including inclusive calls to UK mobiles
  • £50 early cancellation credit if you choose to leave your current provider early

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EE Broadband with Line Rental
£20.00 for 18 months
£32.00 thereafter

No upfront cost

  • Ending 18 months reduced price!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • 10Mb average download speed
  • Free Bright Box wireless-n router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

EE Fibre with Line Rental
£24.00 for 18 months
£37.00 thereafter

No upfront cost

  • Ending 18 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

EE Fibre Plus with Line Rental
£28.00 for 18 months
£42.00 thereafter

No upfront cost

  • Ending 18 months reduced price!
  • 67Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

EE are now offering £50 early cancellation credit if you choose to leave your current provider early and switch to EE Broadband. Just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract.

Reasons to choose EE

  • Fibre packages available - speeds averaging 67Mb available in some areas
  • Ultrafast fibre rolling out in some areas - Fibre Max 2 has an average speed of 300Mb (but has very limited availability)
  • Fibre products come with the cutting edge Smart Hub router with the lastest 802.11ac wireless technology
  • Truly unlimited broadband - you don't have to worry about how much you download each month
  • Free mobile data - get 5GB or 20GB free mobile data when you take a SIM and broadband plan together, or if you're an existing mobile customer with a pay-monthly or SIM-only plan
  • £50 early cancellation buy out for switchers - offered if you're still within your contract and want to switch to EE

Possible downsides

  • No standalone broadband available - you cannot get EE broadband without taking line rental from them, too
  • Longer contracts - EE's shortest contracts are 18 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year
  • Older wireless tech on standard broadband - you get the old Bright Box 1 router, supporting 802.11n wireless tech, on standard broadband deals

 

Features at a glance

  • 10Mb average speed standard broadband, 36Mb average for Fibre and 67Mbps average speed for Superfast Fibre

  • 12 and 18 month contracts available

  • Truly unlimited downloads

  • Free activation and equipment, or £50 new line engineer charge if you require telephone line installation

  • 12 months free Norton Security Premium worth £79.99

  • Bright Box 802.11n router as standard or 802.11ac Smart Hub with fibre

  • Apple TV 4K packages available for EE mobile customers

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £50 early cancellation credit if you choose to leave your current provider early and incur exit charges when you switch to EE Broadband (must be claimed)

  • 5GB monthly data boost to your EE mobile plan

  • EE Broadband have published a Traffic Management Policy

3.3 stars
  satisfaction rating based on 1988 customer ratings since 2019-02-26. See more EE customer ratings and reviews.

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Details last checked on 2020-02-24

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
EE Broadband with Line Rental More Info

Hurry, ends soon! 18 months reduced price + 5GB mobile data boost + no activation fee!
Add Anytime calls from only £5 per month!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
18
months
£240 £20.00
£32.00 after 18 months

Go to site
EE Fibre with Line Rental More Info

Hurry, ends soon! 18 months reduced price + 5GB mobile data boost + no activation fee!
Add Anytime calls from only £5 per month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£288 £24.00
£37.00 after 18 months

Go to site
EE Fibre Plus with Line Rental More Info

Hurry, ends soon! 18 months reduced price + 5GB mobile data boost + no activation fee!
Add Anytime calls from only £5 per month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
18
months
£336 £28.00
£42.00 after 18 months

Go to site
EE Broadband with Apple TV 4K and Line Rental More Info

Hurry, ends soon! 18 months reduced price + 5GB mobile data boost + no activation fee!
Add Anytime calls from only £5 per month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
10Mb
truly
unlimited
18
months
£420 £35.00
£47.00 after 18 months

Go to site
EE Fibre with Apple TV 4K and Line Rental More Info

Hurry, ends soon! 18 months reduced price + 5GB mobile data boost + no activation fee!
Add Anytime calls from only £5 per month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£468 £39.00
£52.00 after 18 months

Go to site
EE Fibre Plus with Apple TV 4K and Line Rental More Info

Hurry, ends soon! 18 months reduced price + 5GB mobile data boost + no activation fee!
Add Anytime calls from only £5 per month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
18
months
£516 £43.00
£57.00 after 18 months

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-02-24

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Customer Ratings Summary

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 1988 customer ratings since 2019-02-26

Show all time ratings

Add your own review of EE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I am writing this as a balancing exercise, reviews are often biased towards negatives as those experiencing poor service feel the need to share their issues whereas those experiencing a quality service just take it for granted (the service is just as it should be) and make no comment.
My own personal experience of EE has been good speeds and very reliable.
Customer service though rarely used has been prompt and efficient.
A recent fault resulted in crackling on the phone and seriously reduced broadband speed.
This was correctly identified as a fault on the local loop and passed by EE to Openreach for a home visit.
It was resolved in a few days, the fault being located as a bad joint on the outside of the house where the underground service cable had been extended to continue to the master socket.
The only other issue I have had in my years with them was a loss of internet for 2 days, but that affected multiple ISPs across most of northern England and wasn't under their control.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Doncaster EE  
Absolutely disappointing and robbery, I did a transfer of my ee broadband since 03/01/2020 since then today is 20/02/2020 my hub keep rebooting and not working, it turns on for 1 and 2 hours and then stop working for 5 hours and more (no internet) I and my wife called several time to get somebody to fix the problem 3 times we didn’t got an engineer the 4th time we booked an engineer from 8 to 1 pm he came at 8am i was sleeping due after work I was so knackered i couldn’t hear the phone then I did it yesterday and was confirmed with text message yet nobody came it’s 12:50 pm, the think which making me crazy is that to get service it takes you ages and nothing is done but when is about payment we never delay them it easier for them to take money but not to do a good service, this February i was struggling with internet (ee broadband) it was sooooo bad suddenly I found a text message telling me that my bill is ready to pay it which is amount of £31.50 that so silly and not good for this brand at all and if you want to stop the contract they gonna 100% telling me you need to pay an amount bla bla ..... I’m just tired pffffffff
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
12 chamberlain close EE  
I switched in January from BT to EE didn't want to as BT has always been reliable but having got EE at 1/2 price the decision was taken out of my hands but cannot say a bad word about EE as the service is as good and speed is slightly faster (2-3 mbps)so would highly recommend EE from my experience to date
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Llangollen EE  
Very poor internet. There guaranteed speed checks are also a scam. They go off the speed going into the router NOT what speeds you get. Was promised 30 and I'm lucky to get 20. Router is shockingly bad. 3 bed house and I cant get signal upstairs. Internet drops out randomly, was told by EE that it was the fastest in the are, also not true as next door has double the speed.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Nottingham EE  
was a very good company until BT got their hands on it.
BEWARE if you are considering a fixed price contact with them, their current contract give them the right to increase your by CPI. so much for a " fixed price contract"
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
west midlands EE  
Big mistake switching to EE. Great talk from sales person on ease of switching, speed of service - even gave me a personal email address if I had any problems. Needless to say all rubbish. EE take over the line then all goes dead - no phone, no BB and very poor contradictory response from EE. AVOID THEM USELESS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lyme Regis EE  
Poor service and NO parental controls in place to protect children instead wanting you to MICRO manage each device. DO NOT BUY I you want to protect your children’s online safety as they are not interested in helping and direct you to Norton who on doubt they have a nice relationship with for year 2 sales that you have to have to continue the service whilst in contract or your children can watch any online content they want online via WI Fi.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Suffolk EE  
Just moved house and ee have added 50gb to my mobile data whilst I'm waiting for my broadband to be connected. Excellent service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Argyll EE  
No idea where to start, intermittent failures for almost 4 months. Closed incidents without agreement that problem was solved, no call backs when promised. No response to complaints. With so much shocking service they offered £30 compensation ( only when pushed). I’ve accepted yet still waiting an update. Will leave as soon as I can get the release current contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Wales EE  
Internet really bad. My wife by mistake continue after first 12 months. I need find way to cancel this broadband. First 3 months was really bad,no internet or was slow. Later they send new router, we had internet 50% time but was slow. Now after my wife renew , we have internet about 12 hours from 24 and 5 days from 7.really disappointed. Yes it's cheap but not worth. As I need use more my mobile internet so basically not saving money but loosi g.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
NEW MILTON EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Frustrated man stares at laptop

Vodafone tops broadband complaints table for second quarter

Posted on 2020-01-31 17:15 in News Vodafone EE Sky

Vodafone home broadband have once again topped industry watchdog Ofcom's list of shame as the most complained about of the 8 biggest broadband suppliers. By contrast, EE and Sky have shared the glory as the least complained-about providers.

Ofcom complaint figures for the 3rd quarter of last year show that Vodafone garnered 26 complaints per every 100,000 customers between July and September 2019. This was an improvement on the 30 per 100,000 they hit in the previous quarter, but was still close to double the industry average. Almost 4 in 10 of the grievances related to faults and service issues.

In a difficult period, Vodafone also topped the chart for the most landline complaints (18 per 100,000) and were joint top for mobile (7 per 100,000, with Virgin Mobile).

Of the rest of the Big Eight, Plusnet, TalkTalk and Virgin Media also generated an above average number of complaints. At the end of 2018 Plusnet were by far the most complained about provider with a whopping 43 complaits per 100,000 subscribers, but they have improved every quarter since and are now equal to TalkTalk. Meanwhile Virgin Media saw the biggest rise in complaints across 2019, having started at 10 per 100,000 in the first quarter. Across the board, the main causes of the gripes were complaints handling (32%), faults and service issues (31%), and billing problems (20%).

Meanwhile, EE and Sky were shown to be the Big Eight providers that left their users feeling happiest. Their 5 complaints each per 100,000 customers was nearly two-thirds less than the overall industry average and less than a fifth of the complaint levels received by Vodafone Home Broadband.

Here's the full rundown of the Big Eight's broadband complaints per every 100,000 customers:

Ofcom's Telecoms and Pay TV Complaints report is released quarterly, and covers providers with a market share of over 1.5%. It counts complaints received by the regulator, but doesn't include those sent directly to the provider or any other body.

The report also covers landline (worst performer: Vodafone; best performer: EE), mobile (worst: Vodafone and Virgin Media; best: Tesco Mobile), and pay TV services (worst: Virgin Media; best: Sky).

How to compare smaller broadband providers

Ofcom's research comes in very handy when you're shopping for a new broadband provider, as it gives you a good overview of the general performance of each company. But it does exclude the smaller providers who often offer interesting services, such as the no-contract deals from NOW Broadband or the near-gigabit internet from Hyperoptic.

So what can you do if you're considering one of these companies? Our broadband listings measure overall user satisfaction levels for each provider, as well as their performance on customer service, speed and reliability issues. You can see their most recent ratings or a historic figure for all time, allowing you to judge whether their performance has worsened over time. Zen Broadband currently top our rankings.

Along with the ratings we've got over 20,000 user reviews across all the providers. It gives you an unmatched insight into the kind of experience you'll get with each company, and what issues you may or may not have with them.

You can see all the scores on our Broadband Reviews page, and just click through to read the feedback for each broadband. We'd also encourage you to leave a rating and review of your own, even if you have no complaints. The more information we share, the easier it becomes to choose the right broadband provider.

Comments

Football on TV

The cheapest way to watch Premier League football this season

Posted on 2019-08-08 17:18 in Features EE Virgin Media BT Sky TalkTalk NOW Broadband

The Premier League is back, and there are more ways than ever to catch the action. Pick the wrong ones, though, and you could end up paying the best part of a grand for the privilege. Shop around, and there are savings to be had.

Let's look at the cheapest ways to watch the new Premier League season.

Sky Sports

Sky Sports is the self-styled home of football, and Sky have the rights to by far the most games. They'll show 128 in the 2019/20 season, across Friday nights, Saturday evenings, Saturday nights, Sunday afternoons and Monday nights. They get the first pick from all the games from each round, so this is where you'll catch the big derbies and the title deciders.

But Sky Sports isn't cheap. Although it actually only costs £18 a month, you can't get it from Sky TV as a standalone service. You need to take Sky Entertainment, too, which bumps up the price to over £40. Plus you need a dish, and a Sky Q box (with optional UHD viewing), and have to pay any installation and setup fees. And it all comes with an 18-month contract.

If you want the best service and are happy to make the commitment, your best bet for a good deal might to get Sky Sports and the rest along with Sky Broadband as part of a bundle. Check out the latest Sky TV with Broadband deals.

The same goes for Virgin Media customers, you can't just sign up for Sky Sports Premier League, it has to be taken as part of an expensive bundle along with all the other Sports channels and a variety of other premium Entertainment channels. However, if you're already with Virgin Media, this could still make sense for you. Check out the latest Virgin Media Sports offers.

NOW TV - the cheapest way to get Sky Sports

The cheapest way to get Sky Sports on your TV and tablet is through NOW TV's Sky Sports Football Season Ticket. Right now, they've got a 10 month season ticket available for just £199, offer ends on the 26th of August.

Alternatively, if you just want to watch on your phone, you can get the Sky Sports Mobile Month Pass for only £5.99 per month - you're limited to only one smartphone viewing at a time, but that's otherwise an unbeatably cheap way to access Sky Sports Premier League, and 4 other Sky Sports channels!

You can also get a cheap deal on the full Sky Sports Pass when you take it as part of a great value bundle with NOW Broadband. Just choose your preferred broadband plan and you can add the full Sky Sports package for only £20 a month for a year. That's 40% less than the full price. Even better, there's no contract on the TV side of the deal, so you can cancel whenever you want.

The NOW Broadband plans are very competitvely priced, ranking among the cheapest in the UK. They start at just £18 a month for the Brilliant Broadband service, with average speeds of 11Mb. Or if you'd prefer fibre you can get it for £25 or £30 depending on what speed you need. They're all on 12 month contracts as standard, or you can switch to a rolling contract by paying extra £60 upfront. Choose your NOW Broadband and Sky Sports Pass deal here.

If you don't fancy a broadband bundle and don't want to pay for a season ticket pass, you can take a standalone NOW TV Sky Sports Pass and get access to all 11 Sky Sports channels for £33.99 a month on a 30 day rolling deal. This undercuts the Sky Sports + Entertainment deal for Sky TV, and you can save more money by cancelling in June and July when there are no games.

Although the content's the same, the NOW TV experience isn't quite as good as what you get from Sky. There's no UHD, and HD resolution is currently pegged to 720p. You also can't record shows, though you can pause, rewind and watch on demand. For most, though, it should more than satisfy your hunger for the beautiful game.

As a streaming service you'll need to make sure your internet is fast enough to handle it. 4 to 5Mb should be enough for one device to stream 720p HD. If you need to upgrade, use our postcode checker to find the best and fastest broadband deals in your area.

Save on Sky Sports with TalkTalk TV

The other way to get a good saving on Sky's Premier League football coverage is through TalkTalk TV. If you're already a customer of TalkTalk's broadband and TV bundle - or are keen to sign up - you can add the full Sky Sports package to your deal at the half price rate of just £18.99 a month for six months. NOTE: This offer has now ended. That'll save you over £100 against what you'd normally have to pay if you went direct with Sky or Virgin. You can also add BT Sport for £25 a month for 12 months, if you sign up via BT.

This offer is available to new and existing customers. Take a look at the latest TalkTalk TV offers to see what takes your fancy.

Want BT Sport?

BT Sport have the rights to 32 matches on Saturday lunchtimes. BT get second pick of the games for 20 rounds, and fifth pick for the rest, so you might be more likely to get Watford's trip to Burnley than Liverpool vs Man City. They've also got all 20 games from two midweek rounds, and you get the Champions League and FA Cup among other things, too.

You can add BT Sport to your TV package for only £25 a month for 12 months if you're already a Sky TV or TalkTalk TV customer, and you can get a BT/Sky Sports bundle through Virgin Media. EE also offer a three month BT Sport trial through Apple TV 4K, followed by a cheap subscription for mobile users via the app.

But for the most part, BT Sport is for BT Broadband users, when it's included for free via app or included in all BT TV packages. Thinking about switching? Take a look at the latest TV bundle deals on BT Broadband.

Amazon Prime enters the field

The big new signing for the season is Amazon, who'll be showing games through their Prime Video service. They've got the rights to an impressive 20 matches spread over a rather less impressive two rounds played on Boxing Day and another as yet unspecified bank holiday. With staggered kick off times you might be able to catch more three or four games in total, if you want. But on the whole we'd regard this as a nice addition to the whole Prime package rather than a reason to sign up on its own.

If you're not on Prime Video yet, Amazon will often offer free trials of Prime that can be easily cancelled. If there's a particular Prime Video exlusive game or games that you have to watch, your cheapest option may be strategically timing when you begin your trial membership in order to cover the most matches.

Comments

EE Home Broadband Buyers Guide - Is EE right for you?

Can I get EE?

EE broadband uses the Openreach network so is available countrywide. You should be able to get it in all but the most remote areas.

Coverage extends to over 95% of UK homes, with the same service and price being available whether you're in a major city or a rural village (although speeds will, naturally, vary). Use our postcode checker to see if EE is available where you live.

EE are best known as a mobile network. You don't need to be an EE mobile customer to sign up to their broadband services, although you will get some added benefits on your phone plan if you are, such as a 5GB boost to your EE mobile data allowance. In addition, you can get good EE mobile broadband deals in our mobile broadband section.

EE was bought by BT in 2016. There are plans to merge the networks of the two companies over the next few years, starting in 2020.

What packages are available?

EE offer three core home broadband packages, with different speeds to suit your needs and budget.

  • Standard broadband - unlimited broadband with an average speed of 10Mb. It comes with the older Bright Box 1 router
  • Fibre broadband - the entry level fibre package offers unlimited usage and an average speed of 36Mb. It includes the cutting edge Smart Hub router, with fast 802.11ac performance
  • Fibre Plus broadband - the high-end fibre deal has unlimited downloads and an average speed of 67Mb. It also comes with the latest Smart Hub router

All three deals come on 18 month contracts, although a more expensive 12 month contract option is available for 10Mb average speed standard broadband. Line rental is included in the price - there's no option to buy without line rental - and there's no setup fee. If you're an EE mobile customer with a SIM-only or pay monthly deal you'll also get 5GB of free mobile data added to your plan each month.

You can add a call plan from around £5 per month for weekend calls. There is also the option to sign up for EE TV products. EE TV offers 70+ Freeview channels (some in HD), catch up TV, On Demand services, and the ability to watch on your smartphone or tablet.

Speeds are given as averages because they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. The average speed is in fact the median, achievable by at least 50% of EE users on the same product during peak time hours of 8pm to 10pm. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently unable to give fibre speed estimates for most postcode areas, but EE will give you an accurate estimate before you sign up).

On top of these three offers, EE have two extra plans that run on the new G.fast service for ultrafast broadband. These are Fibre Max 1, with an average speed of 145Mb, and Fibre Max 2, averaging 300Mb. Both come with a bonus 20GB per month data added to your mobile plan. However, the G.fast rollout is a long-term project and coverage in early 2019 is limited to just over a million homes. The plan is to cover 5.7 million homes by the end of 2020.

Which package should I choose?

All of EE’s home broadband packages are truly unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds averaging 10Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Smart Hub or Bright Box 1 wireless router - EE broadband customers receive a free wireless router to manage their internet at home. Fibre customers receive the latest Smart Hub with the fast wireless ‘AC’ technology that enables it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections. Standard Broadband customers get the older Bright Box 1 router. This supports the slower 'N' technology, although will still be fast enough to deliver your broadband service at top speed.
  • Nortion Security Premium - EE customers get one year’s free use of Norton Security Premium, worth £79.99, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • Biggest 4G mobile broadband network - EE were the first provider to offer 4G superfast mobile broadband in the UK and are now following suit with the rollout of their 5G network. 4G can rival home broadband speeds in some areas, while 5G is putting ultrafast broadband through its paces. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free support by phone and online - EE offer free online support around the clock with their comprehensive guides and Ask the Community option. If you need telephone support, this is also available for free between 8am and 9pm Monday to Friday and 8am to 8pm on weekends.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wide range of mobile options - As the UK's largest mobile network, EE bring a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk, Virgin Media and Vodafone of the big ISPs offer similar levels of mobile options with your home broadband.
  • Truly unlimited broadband in all areas - EE’s unlimited broadband is truly unlimited for customers, meaning you can download or upload as much as you want each month without being artificially slowed down.
  • Advanced technology wireless router for fibre - Fibre customers receive the cutting edge Smart Hub wireless router which supports 802.11ac connections for faster speeds over longer distances.
  • £50 Early Cancellation Credit - If you're still within your contract for another supplier and want to switch to EE early, just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract, and they're provide you with £50 bill credit to cover some of that cost.
  • TV options - When you sign up you can also choose to take the EE TV service. The basic services consists of the freely avaiable Freeview channels with a set-top box that allows you to record shows and access on-demand and catch-up services. These come through a combination of your TV aerial and your broadband service. You can augment this with subscriptions to premium channels including Sky Sports.
  • Vastly improved complaint levels - Having been one of the most complained about broadband providers just a couple of years ago, Ofcom data for late-2019 shows that EE now receive the fewest number of complaints among all the big providers.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • 18 month contracts - EE’s contracts have a minimum of 18 months for fibre, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of shorter deals is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis. 12 month contracts for standard broadband are often significantly more expensive than their 18 month equivalent.
  • Older wireless tech on standard broadband - For a standard broadband product averaging 10Mb, you'll be provided with the older Bright Box 1 router, supporting 802.11n wireless technology. This tends to have poorer range that the 802.11ac tech used in the EE Smart Hub routers and tend to achieve slower connections further from the router.
Broadband.co.uk