466 Customer Reviews over 12 pages
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- Location
- Suffolk
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
No problem with any of their broadband provision. Initial config was easy, support is excellent, never knowingly experienced contention, can't remember service dropping.
Not happy with the phone/broadband pricing deal though.
- Location
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- Location
- Sutton Bridge, Lincolnshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
I have been with Direct Save for over two years and in that time have only had cause to ring them with queries not complaints. Their charges are reasonable and I have no reason to complain. They provide an excellent service. On the rare occasion I have had to contact them, whichever representative I have spoken to in their Customer Service team has gone out of their way, when necessary, to resolve my query. I can honestly say I consider their Customer Service to be second to none. They have a good choice of packages and it makes no difference whether you are on a basic package or on their most expensive ones for customers who have the latest technological equipment all customers are treated equally. I have no hesitation in recommending Direct Save to anyone who is looking to change their Broadband provider.
- Location
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- Location
- SUTTON COLDFIELD
- Reviewing
- Direct Save
- Date
- 2017-07-25
- Comments
-
Service is rubbish.Plus they are vicious ,they instruct debt collectors rather than send a correct invoice.
Do`nt sign up you WILL regret it.
- Location
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- Location
- Sutton Coldfield
- Reviewing
- Direct Save
- Date
- 2016-07-29
- Location
-
- Location
- SY8 4AW
- Reviewing
- Direct Save
- Date
- 2016-09-07
- Comments
-
Terrible terrible company, the worst of the worst. They really are the bottom of the barrel - whatever you do, do not use them. Anything they tell you about their prices, connection dates and level of service is a complete and utter lie. They reel you in with tempting offers but in reality they have limited ability to even connect you to broadband or phone services. When you have a problem (when, not if, it's guaranteed that you will) you'll have to spend 20 mins plus just to get through to "customer services" and then you'll be fobbed off each time you call - they really don't care at all and they lie fluently. Then try calling their sales team - instant answer. They want to reel you in with lies and tempting offers but when they mess up your connection date for months on end they just don't want to deal with you. Don't make the mistake of thinking that they're just like any other firm, they're not - they're a new breed of vulture corporation, only interested in signing up new customers and with no interest (not even a passing interest) in actually looking after you and providing a service. No matter how cheap they look compared to the others, don't be fooled. All I wanted was some more phone lines with broadband and I've been a customer over 6 years - but they just don't have the slightest interest in doing anything other than billing me. No lines, no broadband, 30 minute wait to get the daily excuse, endless frustration.
Remember - under no circumstances sign up with these people. They are the lowest of the low. They make BT look good.
- Location
-
- Location
- Taunton
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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I have been with Direct Save Telecom at 3 recent addresses and have found them to be most helpful and resposive to my requirements.I have recommended friends who have also joined them and been very happy. Price and customer service is good Consequently I have no reason to switch!
- Location
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- Location
- Teddington
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Ok until you actually need to talk to someone in customer service, tried calling and emailing to close my account and so far no reply, call back.. just got the run around.
- Location
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- Location
- Teeside
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Good service 72 mbps broadband and very competitively priced.
- Location
-
- Location
- telford
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
-
excellent value and customer service much better than so called bigger companies and much cheaper
- Location
-
- Location
- Thirsk, North Yorkshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
I have not had problems with my broadband but whenever I have had a query the staff have been really helpful
- Location
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- Location
- Tockwith
- Reviewing
- Direct Save
- Date
- 2019-12-13
- Comments
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I would avoid this company, very unsatisfactory service and poor customer service skills + their service is always going down/slowing down.
- Location
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- Location
- Tooting - London
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
So far so good but after a year, 30% increase?? And without warning or explanation?? That is insane. I'm about to terminate my contract...
It's abuse!!!
- Location
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- Location
- Truro
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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We are extremely pleased with Direct Save. If we have had a query or problem they have solved it very quickly and efficiently. Keep up the great service.
- Location
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- Location
- Tunbridge Wells
- Reviewing
- Direct Save
- Date
- 2018-07-28
- Comments
-
I have had no problems with Direct Save. They were very helpful when I changed address. Been with them for 5 years.
- Location
-
- Location
- UK
- Reviewing
- Direct Save
- Date
- 2018-12-23
- Comments
-
Absolutely shocking company!!!! It says on their website 24/7 technical support. Rang up this evening and told they have no engineers so will have to wait for a call back in the morning. Supposed to have Fibre Broadband but speed is showing at 0.7!! Not happy at all.
- Location
-
- Location
- UK
- Reviewing
- Direct Save
- Date
- 2023-06-09
- Comments
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should have read all those negative feedbacks before joining! 3 days after 'going live' still no internet Called and been told there is a problem with my line - (nota bene, it DID work 4 day ago when I still was with someone else!!!) It would take 4 days for an engineer to come into my flat to fix it. Wanted to cancel and go back to my previuse provider, only to find out I need to pay £200 cancelletion fee They ask you to wait 2 weeks to activate your line and when later you find out it's not working, they tell you it has been over 14 days and you have to pay a cancelletion fee! AVOID
- Location
-
- Location
- UK
- Reviewing
- Direct Save
- Date
- 2017-07-25
- Comments
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Short version, Don't touch em but if you do, read the small print and don't expect quality if you need service or help.
Had two contracts with these people, quit the first one early and was charged a fortune, yes I know I should have read the small print but the charges were many and sucked even more money away... The one that stands out is the charge of £40 for a none returned modem... Had I have had notification or similar I would have returned it and trying to get through to them and get a straight answer or someone to take action seems impossible...
Customer services don't exist, the staff seem ready to contradict you, so don't say Good Morning they may disagree on both counts. They will not answer email or back up their promises with paper or other actions.. They just dip into your account and take what they say you owe....
My other contract was terminated after the contract end, but they still managed to extract £19.50 for the transfer being done before the end of the 28 day notice period... Which I swear I didn't have to give.
The service on the domestic line was a joke too, every month the fibre seemed to switch down and I had to call the tech support who would fiddle with something or call a local engineer and within a day or so I was up and running but this happened repeatedly for over a year.
The tech people were helpful to be fair, but I would rather not have to speak to them if you know what I mean.
I have used BT, Sky and Talk Talk, all offer a more stable and superior setup and I have never been stung for switching or had to return a modem. Likewise service at my house at least has been smooth with the big players ... There are enough decent deals and short contracts out there with the big boys not to have to bother with the shop front companies like this.
- Location
-
- Location
- UK
- Reviewing
- Direct Save
- Date
- 2017-01-25
- Comments
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Abysmal rude customer service. Check terms & conditions as they will charge £20 when you leave even when out of contract & £35 for the router they provide even though it's faulty.
Look else where as this company are very much amateurs!
- Location
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- Location
- ulverston
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
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OK overall. broadband a bit slow but the whole area is a bit hit and miss. Price good.
- Location
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- Location
- Upholland Nr Wigan
- Reviewing
- Direct Save
- Date
- 2019-12-18
- Comments
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response time in answering calls when phoning customer services is a JOKE. Expect to be left wait anywhere between 15 to 30 minutes listening to naff music. Other than this issue I cannot fault Direct Save.
- Location
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- Location
- Uxbridge
- Reviewing
- Direct Save
- Date
- 2013-09-25
- Comments
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very good customer service haven't had any problems and very well price i have to say really happy with their helpful customer service
- Location
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- Location
- Wales
- Reviewing
- Direct Save
- Date
- 2016-07-12
- Comments
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Thieves, worse 12 months service in every way. Do not sign up they should pay us for the time they waste. My connection was so bad couldn't use it for most of 10 months, attitudes of staff are poor, never follow up on promises, won't send engineer to fix anything just sell you more expensive packages, invoices wrong numerous times always making you pay more, you can't believe a word they say, the advertising is grossly misleading and forget the no sign in thing, you will be told you have no service unless you do and end up with 18 months. Outrageous rogues who should be investigated.
- Location
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- Location
- Wales
- Reviewing
- Direct Save
- Date
- 2016-09-21
- Comments
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Signed up for fibre and went live. Checked my speed out of curiosity as with BT I got 75mb, due ti the exchange being round the corner.
My speed was 11mb!! And they said oh Yeh when you sign up for fibre you actually get standard broadband to begin with until you pat your first bill. Which is £20 higher than they said and wanted 3 days after live date. Cancelled within 3 to 4 days....AVOID
- Location
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- Location
- Wallasey Wirral
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
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Cheap provider. Router is of good quality however I live in a 4 bedroom house and reliable service further away from router can be hit or miss. The speed does slow below the 30mps I'm suppose to get especially after 5pm. Customer service was OK when I phoned with a problem it was sorted however I was kept on the phone for half an hour why the person tried to reset my broadband and get me back online.
- Location
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- Location
- Walsall West Midlands
- Reviewing
- Direct Save
- Date
- 2019-12-27
- Comments
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An extremely unsatisfactory service from the onset. Constantly have to unplug the modem to get it to work. Speed is extremely slow. My devices work at other addresses but not home. Called customer service who were unable to help because there system was down..
- Location
-
- Location
- Ware
- Reviewing
- Direct Save
- Date
- 2017-12-07
- Comments
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Not totally happy. Internet 'drop out' happens frequently which is irritating
- Location
-
- Location
- Warrington, Cheshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Been with Direct Save for a few years now, price is competitive, speed is fine, we stream movies and I work on my computer. It drops out every now and then but nothing that really effects what we do. All in all I am happy otherwise I would not stay with them.
- Location
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- Location
- Warwick
- Reviewing
- Direct Save
- Date
- 2017-03-31
- Comments
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Can't emphasise enough how much hassle this shambles of a company caused me.
They persuaded me to go for a slower internet speed as I explained that I needed my broadband set up as soon as possible, to which they predicted it would be 10 days. 28 days passed before one of them bothered replying to any of my communications to which they fobbed me off and told me that they were 'waiting on engineers.' a month after that communication I finally get told that an engineer is coming to my property (so at this point I have waited 2 months) and the engineer doesn't even turn up, so that's one day I had to take off work wasted.
At this point I am sick of the company so email them that I am cancelling my account. The next day I get an email billing me for the 2 months that I have had no service and telling me that a router has been sent to my property. I decide that this is the company acknowledging that I have been forgotten about and that they are sorting my problem, so I call them to ask why I have been billed for time that I have not had internet and they apologise, tell me that they will give me the money back and that my internet will be up and running when my router arrives.
Any customer of Direct Save will not be surprised to find out that I didn't get the money back and that when I plugged the router in it didn't work. I call up again and ask what has happened and after 45 minutes on the phone of the 'technical expert' insisting that I am plugging the router in to the wrong socket(?) she realises that maybe this has something to do with the fact that the engineers never turned up the previous month (I told her this 45 minutes previously). So she apologises and books for the engineer to come the following week.
Shocker - the engineers don't turn up again and when I call up to ask why, the girl at the other end of the phone tells me that they were never booked to come. I ask if she can just book me an appointment with the engineers as soon as possible and she tells me there will be a delay because the engineers need to assess my property before they can arrange an appointment, even though this is apparently what created the initial 2 month delay.
At this point it is nearly Christmas and I have gone so long without internet in my property I decide to just wait until the New Year to see if anything happens. 4 months after the initial enquiry and I am no closer to getting internet than I ever was. So I call up the bank to get back all of the money that I had given them (bare in mind I'd been charged for these 4 months) and to cancel my direct debit. Well shockingly I get a phonecall the next morning from them telling me that I need to pay them back all the money or they won't do anything more. I tell them that they haven't done anything yet and they won't get a penny from me until they do. Well with 2 stubborn parties unable to agree on how to proceed from there unsurprisingly my contract got cancelled.
The next day I went with BT (who were only £2 a month more expensive) and 2 weeks later my internet is sorted.
Avoid Direct Save.
- Location
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- Location
- Warwick
- Reviewing
- Direct Save
- Date
- 2019-12-19
- Comments
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My second time with direct serve at different properties and always consistently good service without the need to be tied in to a long term contract which is important as I move around with my work.
- Location
-
- Location
- Warwickshire
- Reviewing
- Direct Save
- Date
- 2017-03-22
- Comments
-
Hands down, the worst company I have EVER had the misfortune of dealing with.
All I can give you lovely people is some tips so as you don't get caught out by these morally banktrupt salesmen.
1) they typically sign you up with Vodafone - Go direct, they usually accept poor credit history and you'll get the contract cheaper than going through DST - And without the hassle! It's amazing when you get a bill and it's actually for the amount agreed!
2) Record ALL your calls with them, they constantly change their story and will pass you around like a joint in a hippy session.
3) Send the "Free" router back, or you'll get charged at the end (the sheer cheek!)
People, please put your trust in me when I say AVOID this company. It's not worth the stress in the long run.
- Location
-
- Location
- WATFORD
- Reviewing
- Direct Save
- Date
- 2015-12-08
- Comments
-
been with direct save for a while and i find the speed with the broadband and signal strenth is very very good .. im happy with my service and beening uk based is a very very helpfull but i never need to contact as all is perfect and for a GREAT PRICE !!!! line rental payed up front an bb for £0.95p
- Location
-
- Location
- Watford
- Reviewing
- Direct Save
- Date
- 2019-05-30
- Comments
-
Worst company ever!!! After I paid the first 2 bills and I still don’t have internet at home!! I keep calling them every day and they promise me I will have internet in few hours, then I call them back and and they saying the same thing again and again. The worst part is they don’t let me cancel the contract and go to an other internet provider. In 2 months we have spend over £200 in top ups so we can have internet at home and they don’t even care. The most unprofessional, amateur and useless company ever!!!
- Location
-
- Location
- watford
- Reviewing
- Direct Save
- Date
- 2014-11-24
- Location
-
- Location
- Welland
- Reviewing
- Direct Save
- Date
- 2018-02-12
- Comments
-
Staff are endlessly helpful, far beyond that one could reasonably expect. Spent half an hour talking me through set-up of TP-Link Relay kit, which just wasn't playing ball, but didn't give up till it worked.
- Location
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- Location
- West Cornwall
- Reviewing
- Direct Save
- Date
- 2017-11-14
- Location
-
- Location
- West Kilbride
- Reviewing
- Direct Save
- Date
- 2016-09-05
- Comments
-
Ive marked them down as much as I can in view of their tactics for getting money out of you. I've had a two year contract with them which was very competitive at the time price wise. Speed and reliability have not been that good but thats more to do with how far away from exchange I am and I'm fairly rural.
My gripe comes from customer services policy. In the two years I've been with this company, apart from the initial four bits of paper outlining the deal I was signing up to I have had not one piece of correspondence or contact with them. So, thinking I must be near my contract end I managed after a twenty minute wait to get an answer from the phone. My contract ended in June, its now sept and since my contract ended I've been paying three times what I was before. No one has been in touch to say my contract was near its end, no one called to ask if I wanted to start another contract or if I was happy with the service. They just start charging you £34 odd a month. When I protested, to add insult to injury, I've been told I have to give 28 days notice, but if I want to end my new monthly tariff of £34 early I have a £19 charge.
This is obviously a cowboy outfit and I'd warn anyone to stay well away.
- Location
-
- Location
- West Lothian
- Reviewing
- Direct Save
- Date
- 2016-08-18
- Location
-
- Location
- West Midlands
- Reviewing
- Direct Save
- Date
- 2019-12-28
- Comments
-
Frankly I’ve never known a more incompetent utilities provider in my life.
It’s been nearly 4 weeks since I placed my order for broadband (in a pre-wired building) and after being told that my order wouldn’t be processed for another 4 weeks, for no reason apparently, I kicked off and was asked to send “proof of address” which I did. After no reply for 4 days I called up and was told that someone had “forgot” to action this email so I after some time I got sent a router that obviously didn’t work. I had spoke to a customer service agent who advised everything would be sorted and surprise surprise the router didn’t work because after speaking to the technical team it “hadn’t been activated”. I was told this would happen within a few hours and yet here I am, none the wiser And none the closer to getting working broadband.
Honestly, if you can do so avoid this company like the plague, they are utterly, utterly useless. there’s a reason they’re cheaper than everyone else.
- Location
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- Location
- West Sussex
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Does drop out at times but think it’s the cheap router they provided, other than that really good company been with over a year now and haven’t had many problems compared to other companies in the past
- Location
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- Location
- West sussex
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Intermittent connection, lack of customer service
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.