115 Customer Reviews over 3 pages
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- Location
- near scarborough
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-01-02
- Comments
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I try to use hotspots when in the West and North of Scotland. Used to be O.K. Not always there but once you connected, it was not too bad. Now in the last 12 months the message comes up every time "cannot connect". I have moved my locations but clearly the hotspots have weakened to the point of uselessness. Now almost a waste of time. So called Super Hotspots, well there is one about 150 metres away and I cannot even get a signal. Did they give up or do they turn everything off when they shut the office door at 5p.m.?
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-01-26
- Comments
-
I would give this product no stars if that was possible. A total waste of 39 pounds (I took the 30 day pack). Never again. Do yourself a favour and don’t subscribe to this.
- Location
-
- Location
- North London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-08-21
- Comments
-
so disappointed. Constantly cuts off. It cant remember your log on details and there are chunks of time when you cant connect at all. You call BT and they say 'its not us' even though they present it as part of their offer when you purchase. It's called BT-with-FON after all. No help or call number on the user interface. Have paid a fortune for 5 x 1 days and spent half the time writing in my password because it costantly cuts off. You cant even use it listen to the radio without dropping off the air. This is a poor advertisement for BT for anyone considering signing up for a longer contract.
- Location
-
- Location
- Northern Ireland
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-07-23
- Comments
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Very unreliable. Works then doesn't work then works again.
- Location
-
- Location
- Northolt
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-11-19
- Comments
-
The service is absolutely atrocious I get no access to the wifi whatsoever and all in all, I’m genuinely so disappointed and upset about it as I really need this wifi to work for my work and academic reasons. I have to waste money to switch because your systems don’t work. Actually so angry about it.
- Location
-
- Location
- Norwood
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2022-01-31
- Location
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- Location
- Nottinghamshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-09-07
- Comments
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I can not recommend BT highly enough. I have been a customer of virgin broadband for many years. I would have weekly problems, hours with no internet and “glitchy” internet. I was nervous to move supplies but a neighbor recommended and I can’t believe I waited so long to move! I get WiFi in every room with no glitches at all! I can’t telk you what the technical support is like (Virgin’s was terrible!) because I haven’t had to use it in 10 months!! I urge everyone to move!
- Location
-
- Location
- Portsmouth
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-06-07
- Comments
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It's a scam, through and through. DO NOT PAY FOR BT-FON OR YOU ARE BEING RIPPED OFF. Pay for bt WiFi? You can use WiFi and fon, but connect to fon and pay? You're only allowed to use fon. It's the same prices, same login, they just like to mislead consumers.
The most egregious part is that your net may be fine, but if you get a 30 day voucher, they will flip the throttle to the max, to the point where I can't even access this website.
You can test this yourself. Pay for 1 hour, do a speed test, log out, login your 30 day account, and magically, your speeds will plummet to the ground. Swap back to your 1 hour account and magically the internet is fast again.
They scam you into paying for more time, trying to save money, and once you're hooked, they cut off the service and tell you where to shove it
- Location
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- Location
- Richmond
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-11-17
- Comments
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Deplorable service! Disgusting wi-fi! Waste of money! The management of the company is so bad that employees don't know what they are doing. By mistake, they turned off the Internet at our home without warning, and they have not been able to connect for the second day. I bought Wi-Fi on Demand because I have to work from home - a waste of money. Every half hour, you need to re-login; the speed is very plodding. We have the same problems with business! For ten months, no one from the company, even the top management, could figure out the connection errors made by their own employees! Every day starts with calls to BT. Avoid this company!!!
- Location
-
- Location
- Scotland
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-03-24
- Comments
-
If you have ever had BT broadband and don't any longer then DO NOT buy the packages from the hotspot use your old details to access the hotspot, i had BT broadband 2 years ago then one day a hot spot was installed around 50 yards from my property so one day i tried to use my old details (Bt account) and it connected me with no issues now i don't even pay for my internet and further more install BTwifi app when out and about it connects you straight away no signing each time you want connected, The connection to the hotspot allows me to watch videos online and even use it to play games online, I connect my pc to the hotspot then turn my PC into a Virtual Hotspot so everyone in my home can use the internet.
- Location
-
- Location
- Sevenoaks Kent
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-08-23
- Comments
-
Adequate for most purposes but there are too many occasions when the connection drops out. Cabinet is about 300m from house - therefore last 300m are in copper - and when I first made this connection the upload was usually aroun 10mbs but over time there has been a steady deterioration.
- Location
-
- Location
- Sheffield
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-09-20
- Comments
-
Well where do I begin! This broadband can only be described by the word tragic. It is as if the router has cling film around it as there is no signal 99% of the time. This is the worst wifi I have ever come across. The customer service team act like morons and treat you as if you have no clue and are stupid! A shambolic service for a premium price!
- Location
-
- Location
- Sir John Moore Barracks
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-09
- Comments
-
Worst internet service ever. It’s been 4 days that I cannot connect to the wifi. You guys take money monthly without any hesitation but you don’t provide satisfactory service. Very high price comparing to your service. Awful internet till date. WORST internet ever.
- Location
-
- Location
- Sir John Moore Barracks
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-09
- Comments
-
Reviewing Date Ratings
Have to disable WiFi, wait 5 seconds, re enable WiFi, wait 5 seconds, go to Google, fall on landing page, select WiFi, click login, wait 5 seconds then try to go online. Sometimes you have to do this 4 times, a session may last only 20 seconds until you have to repeat the above process. I often have more than a dozen used login tabs after a half hour of internet use. Customer service admit how bad it is. Word of note - the contract is unfair under the 1974 unfair contracts act - compensation cannot be limited. You will get your money back if you quote this and consumer protection act and sale of goods act(services(fitness for purpose).
To sum up; a bad, slow, unreliable, infuriating service with no guarantee in the contract except that you pay the fee even if the service is not provided. Contract is wholly invalid, further to that the contract is in broken English with multiple spelling, grammar, syntax and denotation errors.
- Location
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- Location
- Sir John Moore Barracks
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-09
- Comments
-
Great on the first week. Now onto the 4th day of second week. Keeps cutting off signal almost non existent whether i am indoors or outdoors. Now this morning cant even connect. Dont bother waste of money
- Location
-
- Location
- Southampton
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-01-11
- Comments
-
Absolutely useless. Bought a five day deal and it didn't work from day one. No coverage, logged me out constantly and was so slow I may have well used two tin cans and a piece of string. The worst buy ever.
- Location
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- Location
- Southwark
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-05-05
- Comments
-
I just moved into this house. After having to wait for 14 days to have a
BT landline installed (as Virgin Media won't bother to connect it) I have ordered a BT broadband. Had to call 4 times and spend in total more than 2 hours on the phone just to order the Broadband. After which i got nottified I would have to wait another 5 weeks until the broadband will be activated. I was told that as soon as I order the Broadband I could use the BT-WIFI and BT-wifi with FON in the area. I just needed to login with my BT account. One week after the landline activation I still do not have a BT account number so I cannot activate my BT account which means I cannot use the wifi. called BT a couple more times. Then, as I have work to complete, I paid 7.99 pounds for a day with BT wifi with FON connection. Hoping my BT letter with the account number will arrive. It didnt happen and I still needed to work. So i paid 17.99 pounds for 5 days connection with bt-wifi with FON. Except this time the wi-fi was so bad, worked at 120 ish kb per second, kept disconnecting, most of the times on reconnect will just show NO INTERNET. So called BT again to complain, and the guy tells me that since I ordered a broadband, He can give me a one month voucher to access the BT-WIFI hotspot. Went to Argos and bought a WI-FI amplifier. With amplified signal, BT-WIFI works at its best at 120kb per second (which is like internet in Romania 20 years ago), with a ping of 1500 - 3700 ms and repeated timed out requests. I cannot even connect a second device to the WIFI. To think of it, in 2019, i had to pay about 50 pounds just to get the crappiest internet connection ever. BT, did you know that it is possible to have fiber optic connection brought into your house with 200Mb/s speed/ TV and landline, all for 8 pounds a month? in Romania, not UK. But still possible.
- Location
-
- Location
- stockport
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-12-18
- Comments
-
DONT BOTHER AND HERE'S WHY......
It seems to connect when it wants your card details and/or when you activate another 24 hours worth (if you've subscribed to a 5 or 30 day contract). As soon as you've done any of the above, its very unreliable, slow as you can get and it's simply RUBBISH....WHAT A WASTE OF MONEY!
- Location
-
- Location
- Sunderland
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-05-04
- Comments
-
Strong signal when you make a payment. After that nothing total rip off don't bother. Why are B T making money from a hub which is available to owners first then us idiot's paying B T for using another person s hub!!! Never again but
- Location
-
- Location
- Surrey
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-02-25
- Comments
-
As I was in the process of moving house and didn't want to have to subscribe to another 12-month BT contract I decided to try out the service as it was cheaper than being on the rolling BT Infinity contract.
After about 2 weeks use, what a waste of time. The connection is very unreliable, despite my Wifi scanner picking up about 5 different APs and the connection having full 5 bars. The response time can go into the 3+ seconds with packet loss as high as 75%.
My iPad on 4G is more reliable than this.
If like me you need to work from home, don't rely on this...a carrier pigeon would be quicker.
- Location
-
- Location
- Tynemouth
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-08-27
- Comments
-
Complete and absolute rubbish. No customer service, and I mean no customer service at all. Ever. Its difficult to connect, it shuts off unexpectedly, its slow (3.5mbps download) and will only work in one room in my home. AVOID AVOID AVOID.
- Location
-
- Location
- UK
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-03
- Comments
-
BT wifi! I was told by BT was what I had paid for was someone else's Internet and the speed of it all based on if that person was using there Internet and all this was in the small print.
Awful. I was refunded my remaining time. The service provided was a rip off and the customer service was average.
- Location
-
- Location
- UK
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-13
- Comments
-
DO NOT USE. WARNING. DO NOT USE. THIS IS A WASTE OF MONEY. I AM PAYING AN UNBELIEVABLE AMOUNT OF MONEY TO THESE CON ARTISTS.
THE UPLOAD AND DOWNLOAD SPEED IS LESS THAN 1 MB A SECOND. I HAD BETTER CONNECTION IN THE EARLY 90'S. DO NOT USE.
MY WORK REQUIRES A HIGH SPEED CONNECTION, AND THESE JOKERS HAVE QUITE LITERALLY COST ME THOUSANDS OF POUNDS DUE TO THE UNSTABLE CONNECTION. CONSTANT DISCONNECTION, SOMETIMES NOT WORKING FOR DAYS AT A TIME.
I WOULD NOT USE THIS IF YOU PAID ME. EXCUSE MY LANGUAGE, I JUST CAN'T BELIEVE THIS IS EVEN LEGAL. THEY ARE SELLING SOMETHING THAT DOES NOT WORK.
AVVVVVVOIIIIIIIIIIDDDDD! DON'T SAY YOU WEREN'T WARNED!
- Location
-
- Location
- UK
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2023-05-19
- Comments
-
The worst wifi the only good thing is the support is okay and it's disconnecting and just so frustrating DON'T GET THIS WiFi I'm warning you...
- Location
-
- Location
- UK
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-05
- Comments
-
Have to disable WiFi, wait 5 seconds, re enable WiFi, wait 5 seconds, go to Google, fall on landing page, select WiFi, click login, wait 5 seconds then try to go online. Sometimes you have to do this 4 times, a session may last only 20 seconds until you have to repeat the above process. I often have more than a dozen used login tabs after a half hour of internet use. Customer service admit how bad it is. Word of note - the contract is unfair under the 1974 unfair contracts act - compensation cannot be limited. You will get your money back if you quote this and consumer protection act and sale of goods act(services(fitness for purpose).
To sum up; a bad, slow, unreliable, infuriating service with no guarantee in the contract except that you pay the fee even if the service is not provided. Contract is wholly invalid, further to that the contract is in broken English with multiple spelling, grammar, syntax and denotation errors.
One thing can be relied upon about this service: that it cannot be relied upon. Get your money back!
- Location
-
- Location
- Visiting from New York
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-12-24
- Comments
-
Every time I visit the UK I try to sign up with the dreadful BT Fon. It feels like a complete con. The only time it works is when they take your money. From that point on it’s a complete disaster. Whether you sign up for 5 days or 30 days, it just doesn’t work. And why isn’t there 24/7 support? DO NOT USE BT FON. IT IS AWFUL.
- Location
-
- Location
- W4 5DR
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-11
- Comments
-
I can not recommended BT. It is actually one big mistake. Signal cuts off every day. No signal available for 3-4 hours a day guaranteed.
- Location
-
- Location
- Wales
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-05-05
- Comments
-
The worst broadband provider I have ever been with
WiFi drops out completely all the time and bt always insist I need an engineer who comes over and says nothing is wrong..
Wifi speeds are always dropping to under 3 when promised fiber speeds.
Have made complaints over and over and have been promised compensation but never heard back. Will be leaving for sky asap.
- Location
-
- Location
- Wellington
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-02
- Comments
-
Paid for 5 days connection to a bt hot spot because I had some work that needed my laptop.
The service has been virtually unusable, had to login multiple times. Lost all of my work now
What a rip off, complete waste of 17.99
Will not be using bt products again
- Location
-
- Location
- Wembley
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2022-01-24
- Comments
-
Terrible Customer service
You can Only add One service at a time
- Location
-
- Location
- West Midlands
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-07-19
- Comments
-
Lately the service has been very poor. Seems like 50% of the time I cannot connect to the internet.
Had very good Customer Service a few weeks ago regarding my account - staff are great but connection can be egregioous.
- Location
-
- Location
- Winchester
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-03-05
- Location
-
- Location
- Woodford green london
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-03-08
- Location
-
- Location
- Worcestershire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-12-03
- Comments
-
Terrible. You can't even set a custom DNS on their home hubs. And overall terrible speed.
- Location
-
- Location
- Yorkshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-16
- Comments
-
Absolutely awful. If multiple people are using it expect terrible speeds and connection and on top of that the wifi will usually die a few times each day leaving you to have to reset it manually and having to wait a few minutes till it reboots. I honestly think I have used my phone's data more than I have used the actual wifi.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
BT Wi-Fi (aka BT Fon) are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and BT Wi-Fi (aka BT Fon).