Bluewave Internet Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Bluewave Internet.

Overall Customer Ratings for Bluewave Internet

  • Satisfaction
    2.2 stars
  • Customer Service
    2.2 stars
  • Speed
    2.1 stars
  • Reliability
    1.9 stars

Based on 45 customer ratings since 2016-10-04

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

9 Customer Reviews for Bluewave Internet

Reviewer Location Reviewing Date Ratings
No broadband and thus no VOIP for three weeks. This is the third such down time in less than 12 months. In between the service is highly erratic and speeds tolerable (10 mbs) to slow (less than 1 mbs). Repeated calls to Bluewave are handled by a very sympathetic receptionist but then no action or explanation in a meaningful timeframe. Bluewave appears to be under resourced and one has doubts about the quality and integrity of the equipment they install and the technical competence of staff. They do not appear to hold a contingency reserve of key equipment to draw on in the event of a failure somewhere across their network.

You are strongly advised not to sign a contract with this company unless you are a complete masochist.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cwm Gwaun Bluewave Internet  
Been with Bluewave just over 8 months and so looking forward to January when my contract ends. The Welsh government provided a grant for ultrafast broadband installation which I am told is anything over 30mbps - if only! There is nothing ultrafast about this service. It generally operates between 1 and 10mbps but more often than not very much at the lower end. Have complained many times, provided months of data and still no improvement.
Two visits from engineers and remarkably and coincidentally the speed suddenly increased both times. Normal service resumed the following day on each occasion. Call me cynical!!

Don't touch this company with a barge pole unless you enjoy pain and disruption
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Llandeilo Bluewave Internet  
Diabolical, trying to run a business, Internet constantly not working, Have tried to contact by telephone, no one ever returns your calls,we have emailed and sent speed tests Download 1.13 upload 5.17, cant use a play station, cant stream anything, have to use own phone date for banking!last speed tests failed due to no internet connection. considering they charge £1000 from the welsh government for this installation, we pay £29.99 for very little internet what so ever.
so angry, as still waiting for the engineers which were due on 3 days ago
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Narberth Bluewave Internet  
Totally dreadful! We were originally with TFL who were really good, but they sold to Bluewave and everything went wrong. The speed promised never happened. They promote themselves on their web site as providing 50mb plus, we rarely ever get 15. Customer service in the day can be ok, if slow at times. Same if you lose total connection. If anything goes wrong out of office hours you are totally stuck and this happens most often on a weekend. You can phone and leave a message for their out of hours team, but nothing happens. I'm now on my third day with only a speed of 1.7mb. I would never ever recommend Bluewave Internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Red Roses Bluewave Internet  
Pretty dire service. It's fine if you are a potatoe farmer reading emails along way from BT fibre but for day to day modern use for multimedia it's dire.

Only got connected since the postcode lookup was not up-to-date on the roll out of fibre in rural Wales. If you were living in the community the locals would have known as part of the buzz, moving in sorting it out you didn't. Estate agent said patchy, was suppose to be 4 Mbps, turned out it was 37 with BT fibre. Two years of Bluewave ran from 4 Mbps to 30. No good at night for streaming would drop away. Constant 2 second breaks. Internet radio it was no good for as the data packages had jitter so it would drop between stations.

True on the bank login thing. Bluewave and the banks couldn't agree the security certificate so you got bounced off. Effected two banks and play stations. You could use a VPN to bypass this problem although Bluewave never told their customers this, I did tell them, they said use your mobile phone instead. Also advised people not to hog their phones complaining about this.

On the positive side moving in they did get the equipment already bolted on the wall functioning and connected to the router I moved in with. Came from Virgin cable 200 Mbps to rural wireless broadband.

They do it right in Ireland with a 1Gbps service, clearly Bluewave is under invested in. Runs on a shoestring. Look elsewhere if you can. The alternative 4G based providers have been putting up dish aerials pointing at trees giving 4 Mbps on my conversations with not spots which have Bluewave and West Wales Solutions or whatever they are called in the hamlet. Pity Openreach didnt finish the job off.

Best bet if moving to an area phone up BT with the postcode rather than using lookups. Their information is pretty accurate. Get extention phone wiring disconnected and a new modern master socket put in by Openreach. Your best chance at getting those speeds.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Pembrokeshire Bluewave Internet  
Dire internet. Constantly down. Slow speeds too slow to watch films. Dreadful customer service. Have disconnected me from my bank for almost 4 weeks? Just comes backen internet goes down and gone again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mynachlogdfu Bluewave Internet  
Seriously been let down by this company. Never had what speeds and reliability they promised, and network constantly going down for days at a time with no updates as to what’s going on. Phones constantly going to answerphone and no calls are ever returned. Emails not answered either. Given this company the benefit of the doubt for months now but still nothing getting better. Bunch of charlatans and scammers reaping off government grants and customers hard earned money. Don’t trust them! Pay more for bigger companies instead. You’ll get the same low speeds but at least there’s no downtime or rude customer relations!
Whitland Bluewave Internet  
Great speeds and reliable connectivity, with any occasional glitches sorted (usually instantly) by a team readily accessible and whom you can get to know by name - not some faceless couldn't-care-less hundreds or even thousands of miles away. We run a small business in a very rural area and rely on our broadband connection for all our phone lines (via VoIP) as well as for the usual business needs; so we need a fast, reliable service, which Bluewave give us. Our previous BT service was a frustrating joke, and I bless the day we moved to Bluewave. And no, I’m not getting paid to write this: I’m just a highly satisfied customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Efailwen Bluewave Internet  
blue wave is total rubbish, 1 3rd of a meg, continually breaking down. off air for 6 days at a time.
whitland carmarthenshire Bluewave Internet  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Bluewave Internet are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Bluewave Internet.

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