53 Customer Reviews over 2 pages
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- Location
- Portree
- Reviewing
- bigblu
- Date
- 2023-03-16
- Comments
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Avoid at all costs. I have never come across a worse company in my life. I'm 70 so I've come across many. This one is nasty in every way....
- Location
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- Location
- Salón
- Reviewing
- bigblu
- Date
- 2019-11-20
- Comments
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I tried the system for one day and realised it would not give me sufficient GB' s As per their offer I tried to contact to cancel. I got through finally to an obstructive woman who did not want to cancel. She finally said "Ok I will cancel. Bye" and that was it. Pleased I have cancelled but I have no confirmation no arrangements to collect the equipment. What a shower.
- Location
-
- Location
- Scotland
- Reviewing
- bigblu
- Date
- 2020-06-11
- Comments
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I have genuinely never complained about anything in my life. That is, until now. I live and run a business in a very rural area. Broadband, as we all know, is an absolute must nowadays to effectively run any business. I started with Bigbly (originally TooWay I believe) some years ago. Everything was fine until BigBlu took over the helm. I literally have had nothing but trouble from them. If I told you all the various stories, it would be incredibly funny, except it is serious and it is my business. They have turned off my connection on a few occasions because of unpaid bills, then to back down and agree that the invoice payments were all up to date. You can rarely get talking to anyone, and those you do get to talk to have not a scooby about what is going on. I had two individuals who helped me out really well - they last two weeks in the company.
During these days of pandemic I am losing money hand over fist yet BigBlu are taking way more money than they should from my account. The last correspondence with them was the 5th May - it's now the 11th June. I can't stop my standing Orders or they will turn off my connection - I literally have no other options here which frustrates me no end.
You may be in the same boat i.e. being in a rural place BUT I would think seriously before I signed up to this shower.
I am now passing this onto my local MP to take further because there must be some Govt regulatory boundaries for a company like this. My advise to you is
STAY AWAY FROM BIGBLU - period!!
- Location
-
- Location
- scotland
- Reviewing
- bigblu
- Date
- 2019-11-12
- Comments
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After Bigblu took over from Avonline I have had nothing but rubbish service ie. Two failed direct debits ( both their fault) one resulting in referral to a money recovering agency without my knowledge, and the other resulting in a suspension of service even after i made a personal card payment.
The speed of internet service has gradually decreased and it occasionally fails completely.
I have now been asked for a increase in subscription in euros (should be pounds) and followed up by a email apologising for the error
I have cancelled their service with a minimum of 30 days notice and after all the above faults i am still being asked to pay for the return of the equipment (£49 to £89 )
Please form your own opinions of this and Bigblu ,but my advice would be to source another internet provider
- Location
-
- Location
- Silloth
- Reviewing
- bigblu
- Date
- 2010-08-17
- Comments
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Had it installed just over 8 weeks ago have only managed 2 skype a. udio call with it just done speedtest on Tariam recomended site and tonight download speed is 90kb/sec Tariam have been no help despite emails and phone calls to them .
- Location
-
- Location
- stranraer
- Reviewing
- bigblu
- Date
- 2021-01-22
- Location
-
- Location
- Torr head nothern ireland
- Reviewing
- bigblu
- Date
- 2019-09-04
- Location
-
- Location
- Totnes
- Reviewing
- bigblu
- Date
- 2020-09-12
- Location
-
- Location
- Uig
- Reviewing
- bigblu
- Date
- 2017-01-24
- Location
-
- Location
- UK
- Reviewing
- bigblu
- Date
- 2019-11-05
- Comments
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DO NOT USE THIS COMPANY.
Their pricing policy is outrageous. Silver package price for long serving existing customers £44.99 per month for NEW customers 24.99 per month!!!
- Location
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- Location
- West Somerset
- Reviewing
- bigblu
- Date
- 2020-11-29
- Comments
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I've given a 2 star review as the internet mostly works for light browsing but with download speed of 980Kbps anything else is virtually impossible!
V-e-r-y s-l-o-w! Customer services very hard to get hold of and when they did, they said everything looks ok.
Meanwhile, we've still got an almost unusable internet service!
- Location
-
- Location
- Winchester, Hampshire, UK
- Reviewing
- bigblu
- Date
- 2021-03-10
- Comments
-
I am amazed to see good reviews for this supplier of satellite broadband. Having had the system for a few years - having had to do so as in a rural location an not served by satisfactory BT connection or fibre - the Bigblu system has got worse and worse. Regular cut offs during the day and in the evenings - nightmare trying to do hope schooling and working from home - and extremely costly. Customer support is woeful. If one complains the engineer is theoretically very helpful but then does absolutely nothing to sort out any speed issues.
Inevitably I have sought an alternative and am moving to Eutelsat (bizarrely the parent company of BigBlu) who are putting me onto a new satellite at practically half the cost.
However, having given notice to BigBlu, they have now excelled themselves by not allowing a couple of days extension, for which of course was willing to pay - or even willing to pay for a whole month - after I had given notice. This is completely unreasonable and shows a total lack of the concept of "customer support".
These people should not be in business. They are taking advantage of people in rural areas by over charging and they are offering an increasingly bad service and no customer support.
- Location
-
- Location
- Yorkshire
- Reviewing
- bigblu
- Date
- 2023-09-13
- Comments
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Absolutely DO NOT sign up with this company.
The internet service is patchy at best. you might get a half decent service to start with (once its settled down), then it becomes dire. everyone of my neighbours says the same thing.
I cancelled my account, because of the poor internet...was told nothing to pay. they then start chasing me for a service which I didn't receive.
whenever I call they just hang up. I never raise my voice, I'm polite and courteous (I know it's not the staffs fault)..ive worked in a call centre. but this company is the absolute pits.
- Location
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