Airband Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Airband.

Recent Customer Ratings for Airband

  • Satisfaction
    3.6 stars
  • Customer Service
    3.5 stars
  • Speed
    3.6 stars
  • Reliability
    3.3 stars

Based on 100 customer ratings since 2018-10-07 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

56 Customer Reviews for Airband

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  • 2
Reviewer Location Reviewing Date Ratings
Avoid like the plague. All the other reviews sum it up. Can’t watch a film or catch up without it dropping out. It didn’t work at all for 3 months but at least they refunded me for that period. Speed is great off peak (although the radio keeps dropping out today) but drops to nothing in peak times. They have clearly taken on too many customers and now can’t supply the bandwidth. I’m cancelling as they can’t fulfill their contract. Customer service is non existent. How can a company like this exist? I wonder if they are getting any government funding - if so hopefully somebody is checking up on what’s going on. I suggest it’s very close to being fraudulent or a scam.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
North Devon Airband  
Am trapped with them as they somehow have a monopoly - no other provider can offer coverage where I am. Is an awful service. Lose connection entirely for at least 5 days a month every month and speeds only just reach 9mbps even on the best of days. No compensation offered. Have been trying to raise problem with their complaints department for THREE YEARS now. They never reply. Most staff on phones are rude, engineers pleasant but ineffective on visits. I will probably have to move house to resolve this as they are not going to
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tenbury Wells Airband  
I went to airband with great hope as there is line of site to the mast, which I was told had very few drawing from it. However I am now at the end of my 1st month and it has been absolutely awful. Internet has been sporadic at best occasional top 30Mbs but then cutting off completely. I have had the last 3 days at less than 8Mbs. You will wait 20 mins for a service person to answer the phone and I have yet to have an answer to an email. I thankfully did not cancel my Sky broadband otherwise my work would have really suffered. Just don't bother.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRIDGNORTH Airband  
We are currently supplied by airband and are having issues accessing one of our main school pages where we log all pupil information. This has been on going for over a week now. We have phoned several times only to be hung up on after waiting for over 40 minutes on hold, we have had no response or even and acknowledgement to emails sent and the issues is still on going. This is extremely poor customer service and we are currently not receiving the service promised and which we are paying for. The matter will be escalated if we do not receive a response and the issue resolved over the next few days. Redmond Peel sort it out!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Airband  
A highly erratic first year, finally becoming more stable but past months unreliable again. Customer service was good but no longer, now mimicking BT. System has gone unreliable again supposedly 'down to an upgrade'. Ha Ha. Unable to get replies from their support team leader. Airband seem to be relying on being the only provider.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Tavistock Airband  
Speed is good but unreliable, although it doesn't often drop out, the speed is rarely what we've been told to expect. Customer service is alright once you make it through the telephone system, however in our experience this has taken 30 minutes of hold music on average. We have also had support tickets ignored twice, resulting in no call back from airband. This has left us very disappointed with their communication services. Installation was quick and efficient, no problems there.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    3 stars
Ludlow Airband  
I was originally with WildWestNet, which was taken over by Airband two years or so ago (BT broadband was diabolical).
Subsequently, after a wavering start with intermittent service (which Airband put down to ageing equipment used by WWNet, of course), and a move to a new mast, speeds improved dramatically. When the system is working properly, I'm getting downloads of 40-50, uploads averaging 8, with a ping rate consistently between 50-60, all of which is great.
However, when the service is down, or not up to standard, the response from Customer Service is VERY poor - and if there's a problem over a weekend, any related calls to Airband are redirected to someone in South Africa..!!
If I had a viable alternative, I would switch to another supplier, but unfortunately, as another person has already commented, they have us over a barrel, as apart from via a copper telephone wire stretching 4 miles from the local exchange, there isn't any alternative..! To add insult to injury, they're putting the price up next year by 20%....
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
North Devon Airband  
After the promises made when contacting AirBand to have the system fitted, nothing could have been more disappointing. I am a Key Worker with the NHS working from home and all had been going well whilst we had our other supplied. But AirBand did not work consistently from the time we took it on. Between the band Upload/Download speeds, completely opposite to what was promised, and it dropping out altogether it has been a bad experience. I called today as we had no Wi-Fi at all and was told I needed to find someone who understood laptop settings. I explained I had been using my laptop with no problems and if it was the system it was no use to me. So they have just turned the system off at their end. What kind of service is that? I am completely stranded with no internet at all.

They are rude and shameless to say the very least.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Devon Airband  
When the radio broadband works its fine, but have any issues after an installation and boy are you in trouble. Support is dire.. If there is a fault tkt raised it gets closed often before the fault is fixed and you are never told if the issue has been sorted or what it is, or what airband are doing about it.
If you try and escalate a fault it is very difficult for you to hear anything about it, sometimes tickets just sit open for a week and then are closed..
If cable was available I would switch immediately, but they know they have you over a barrel if you live in a remote ( or not so remote) rural location.
Ofcom really should investigate this company for its poor support team or ability to fix issues or communicate with the customer.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
West Somerset Airband  
Have been with Airband since they took over from WildWest around 3 years ago. Since then the service has been diabolical to say the least. We regularly experience intermittent and long downtime Internet connections. In fact, we are having to use our mobile data right now as the service has been down 3 times already this morning and it is only 10am! Despite contacting them many times both by phone and by email, we rarely come away feeling satisfied with their response. They often try to blame our own receiving equipment when in fact 9 out of 10 times it's their radio equipment that's at fault. If you live in the North Devon area then we beg you to avoid them as if your life depended on it. Unfortunately for us, broadband is even worse in our area and fibre optic connections do not exist here so we are stuck with them. Never known of any other company as dire as these guys are. We are now contacting trading standards for advice.

Our own ratings are as follows:
Overall satisfaction: no stars
Customer service: no stars
Broadband speed: no stars
Broadband reliability: no stars

Avoid! Avoid! Avoid!
North Devon Airband  
Ok.... so we are by no means up and running yet. Just signed up to Airband so unable to comment on the speed or reliability. However, If the service is as good as the great help given by Jack (airband advisor) hopefully we are on to a winner! Thank you Jack for your informative professionalism and help. Looking forward to Airband as our new provider
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Holsworthy Devon Airband  
I cannot recommend Airband highly enough. Their customer service is exceptional, as is the broadband speed that they can provide. I would also like to praise the engineer they sent to install our system, David Glanville, who was incredibly professional, helpful and patient.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Shrewsbury Airband  
No answer ..no show to install..absolutely no return calls ..so I cancelled before any more bull....
Bromyard Airband  
I think that I was a bit hasty in my previous review. The service went down on a Sunday evening and was restored the next day. However, when I tried to contact support I was told that they were experiencing high call volumes and only hold if I had no internet. I was then cut off. Even emailed a director, but he has not had the courtesy to respond. This is potentially a good service and much needed here but poor responsiveness and fluctuating speeds let it down.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    2 stars
North Devon Airband  
Installation happen in winter months and we had been delighted to have more then a dial up speed. Unfortunately in spring we had experience drop in speed and at times nothing at all. Just over a week ago we were left with nothing for over a week.
The problem we were told was due to the new growth of foliage on trees and the lack of engineers who apparently did not communicate to head office. However, after speaking to engineers they only express the pressure of installing new customers regardless of the location or in their option are going to have issues in the future.
Customer services is not consistent, there has been one person I would always ask for as he was honest and didn't palm me off. The team leader in tech is a joke. Managers do not get involved until you quote your rights.
I have been able to get out of my contact and have insisted and recieved a full refund on installation and the cost of the router.
A complaint has been raised and I await response.
I wish I had done my research as the reviews for this company only show that they lack in honestly and customer service is shocking!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shropshire Airband  
Was in love with Airband until they "upgraded" my service (for an extra £5 per month). Since then speed has been erratic. Availability of broadband has been fairly reliable but they have totally failed to acknowledge tracked mails or give updates on a work ticket issued followjng an issue I reported which impacted local government services (parish council). Phone contact with customer support team recently not available unless reporting a broadband outage.Communications with their customers, and thus respect for and service of their customers, totally appalling.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Northern Devon (Torridge) Airband  
Hi
I was really excited to get Airband installed. However the back up service is dreadful. Unfortunately I am going to have to pass on this info to others.

It is easy to promise everything to get a customer to join, but it doesn't take long to loose them, espeically when help is needed and it doesn't seem to exist.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Tavistock Airband  
Had the service installed yesterday. The engineer did a good job, and the service is now up and running and we are getting between 25 and 40Mbs. We were getting around 5-8Mbs with standard broadband.
I had a couple of questions and the team answered quite quickly, so overall a good start.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
North Devon Airband  
Customer service has been both good and apalling. Mostly poor. The broadband is shocking - service drops out several times a day and speeds have dropped at times to less than 1mbps. Seem incapable of rectifying the issues. Contract up within the month and can't wait to move on.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Ellesmere Airband  
Terrible service since being misquoted originally and cancelled the installation without notifying us.Had no speed for two months and was told the band width was being widened two weeks running only to be cancelled the day before on both occasions.Spoken to numerous people there and nobody ever gets back.£102 a month for terrible wifi.They have refunded last months fee but you should not pay for a service that's not being provided.The engineers are the only ones to escape criticism as they have tried at least.A shambles of a company who don't seem to care once you have signed up.
South Molton Airband  
I wish I had never touched these clowns, was ok for about 6 months, dropped out maybe once a week. Now it's just next to useless. Getting less than 1mbps at times. It's up, it's down, it's all l over the place. Will be exiting as soon as my contract allows. Support are quick to respond but can't do anything - it's their infrastructure that is inadequate. VERY DISAPPOINTED
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Devon Airband  
Dreadful- customer services and engineers have always been pleasant.
Speeds constantly drop out.

pay £47 per month for 100mbps (never get), have just done a test and am currently getting 7 "KBPS".

Constantly drops speeds.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Tedstone Wafre Airband  
A very reliable service provider for this rural community. Really impressed that they have removed caps on data in this difficult time of the virus. We are all using the Internet much more at this time to keep in touch with family and friends, great relief to know we shall not run out of data. Had Airband for nearly 2 yrs now and very satisfied with service and any contact we have with them is always speedily rectified.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
North devon Airband  
We had airband installed yesterday and are getting excellent download speeds constantly well above 20mbps.
The service has been excellent from start to finish. Starting with George in the office who explained the service and processed our order. The engineers Ed and Jay who were excellent and explained the work they were going to undertake and carried it out efficiently, even in this very worrying times of Covid19. Well done all and thank you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Shropshire Airband  
Just been installed so very early days however the 2 lads doing the installation were fab, very polite and explained everything, speeds are so much faster than BT and they made the installation a smooth and easy process. Looking forward to a start of a fab relationship with you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Burley Craven Arms Airband  
When we have connection, the speed is good. However. The service itself is dodgy at best. For the 3 months we have been with Airband, we have had issues every week with the connection dropping. Their advice is that a router reboot fixes these issues but it doesn’t always, and even when it does, it can take 10 minutes for the connection to re-establish after the reboot which is unacceptable if you’re trying to use the connection for working from home. Their technical support have demonstrated they don’t really know what they’re doing. They apply “fixes” and fine tune our router when the connection is stable, which then makes the connection drop - but they give no warning and they do not check if it’s convenient for us to lose the connection for an hour! They also close support tickets when the issue is not fixed and do not contact us to check if we’re happy with their fixes, not even when they specifically promised to do so.

They also seem to be incapable of setting up payments correctly and constantly threaten us with fees and limiting our service (which is a joke as our service is painfully limited already) unless payment is “received immediately” (we have a direct debit set up which they haven’t taken money out of once yet!!!)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
North Devon Airband  
After years of slow (1 Mb average) broadband speed and even worse customer service from BT I have recently had Airband installed and albeit very early days so far I am delighted. The service I had from the installers(Nathan and Ed )was nothing short of first class.Nothing was too much trouble and with me not being particularly computer savvy they were so patient and took time to explain everything in detail. Its too early to mark reliability but very pleased with everything else.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
Welshpool Airband  
We are in a difficult to connect location due to surrounding trees and hills, so it took a lot of careful work for the installation team to get a good signal. Glad to say they didn't give up and came back with an even bigger cherry picker to get the height needed. All working well now thanks to Ed, Dave and Gregg.
  • Satisfaction
    5 stars
Charlton Hill Airband  
So glad we changed to Airband.Spencer the engineer was on time very clean with his work and polite.The whole process took around 90 minutes to complete.The speed we attained was around 20 mgs compared to 1–3 on our old supplier.Please consider Airband if you are rural and have a slow connection, this may well solve the problem.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sparkwell Devon Airband  
Ofcom are monitoring these services. My advice would be to do regular speed-checks through the day and if the subscribed mbps isn’t reached then inform Ofcom presenting them with your speed check records. The company certainly needs a lesson in customer relations as well
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Shropshire Airband  
Has been installed for 6 weeks and very pleased so far.

Consistently get 40+ mbps at all hours.

Big improvement on previous.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Arley Airband  
Airband advertise as High speed broadband for rural areas.Purchased 9 months ago of which 6 months were good. The last 3 months are shocking. Now the lowest internet I have had in north devon for the priviledge of 8 times the price of sky! Often I have no service at all. Customer service waffle and close tickets without ever talking to the customer and keep coming up with poor excuses regarding upgrades etc, etc and still the poor service remains.I would advise use alternate means if you live in the North Moor area.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Torrington Airband  
Fantastic support from start to finish.

Installation was a breeze (despite the height and access to our property being a challenge). Ed, Dave and Jim were brilliant.

Now enjoying speeds of 50MB download and 10MB upload (compared to 2MB and 0.5 upload on a good day with BT).

Very VERY happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Neen Savage Airband  
Ben installed out equipment on Monday last, was efficient and courteous. From EE's average of 1.76Mbs, Ben got us to 40+Mbs on test. So far so good, and no freezing and buffering experienced on 'on-demand'TV which previously has been a nightmare.

Cannot comment on customer service as yet, nor reliability (early days), but looks good.
  • Satisfaction
    5 stars
  • Speed
    4 stars
Shropshire Airband  
Fantastic install by Jaco he took care and talked us through everything he was doing, very pleased however the customer service side of this company let's it down we have to make several phone calls and nobody really knows what's going on and not very enthusiastic to help. Hope if I have a problem with my broadband they are better, fingers crossed.
  • Satisfaction
    5 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Claverley Airband  
When finally Installed the actual installation by engineers Alwyn and Ed went very well indeed, they were excellent. Same can't be said for customer service or customer support. So far that has been as bad as BT. For example, no response to issues, no explanations to why service has dropped out etc. Good download and upload speeds as advertised. Not stable or reliable thus far. But above all very poor support, just don't bother responding. Now where have I experienced that before? I guess with Airband you get the same appalling customer service as BT but a faster internet. But on the other hand BT internet service is reliable.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    3 stars
Guarlford Airband  
Ordered Airband online, provided direct debit details, received confirmation email stating I would be contacted within 2/3 weeks to arrange survey, received letter stating direct debit had been set up. 3 weeks later still no contact about survey so I send email to customer service , no response. We then have advertising from Airband put through our letter box , so I call Airband to see what the delay was to be told that they can’t fit it in my area !!!!! No survey, no contact and clearly when they send advertising out they have no idea of area etc , very poor service will not recommend as bad as the big boys
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hopton Wafers Airband  
Haven't had the internet installed yet, its taken 6 weeks to be told that they have made a mistake, I know everyone makes mistakes, but ive been in dire need of internet and I rang every two days to try get an update and for some reason people just didn't know what was happening. Just shocking really. I will be having the internet but something must be done.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Shfinal Airband  
ED the engineer was extremely helpful lovely bloke. Changed from Bt with speeds of 1.8 to now 35-40 absolutely fantastic really good company.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bridgnorth Airband  
Engineer Ben did a great installation job. A minor router tweek by Tech Support fixed a laptop connectivity issue.
Service is operating to spec. Now get 40 to 50 Mbps download and 10Mbps upload - about 40x faster than the old service. Very happy so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
S.Shropshire Airband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Airband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Airband.

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