182 Customer Reviews over 5 pages
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- Location
- Norwich
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-05
- Comments
-
I was with PlusNet for a number of years but noticed a drop off after the BT takeover. Once they'd hiked their ADSL to £30 I decided to switch to Vodafone Fibre as they were offering the whole kit for £26.
Initially impressed with the 50Mbps quote as I was getting 47Mbps. Sadly I can now only get around 26Mbps in the mornings. Average evening speed is now 4 - 7.9Mbps at best and can drop to Kbps.
The frustrating part is that I would never get below 12Mbps with PlusNet on ADSL so I've saved a few quid but crippled my internet connection.
Now the hassle of trying to get out of contract. If you want high speed fibre Vodafone is not the place to go.
- Location
-
- Location
- Not Applicable
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2015-03-31
- Comments
-
Very fast 4G connection, terrible technical support.
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-19
- Comments
-
Where do I start? I ordered broadband with them on the 1st of September. On this date, I was told that I was booked in with an engineer for the 18th. So I travelled to nottingham for that date, having to take time off specifically for this. Then on the morning of the 18th, i'm sent an email telling me to 'get ready for my installation on the 21st'. After waiting hours on hold, i'm told to wait until 8 for the engineer, which I knew wasn't going to happen. So on the 21st, when I'm not in the county, I get a call telling me that the bt open zone guy is outside. Once I tell Vodafone about this problem, they were quick to give me 50gb free if I was with Vodafone mobile (which I'm glad i'm not), or add 'credit to my account', which costs them nowhere near as much as it costs me to travel on short notice and take days off work to be stood up. After calming down and agreeing to have an engineer come on the 12th of October (21 days notice), an engineer shows up on the 10th. Which was incredibly inconvenient, because it made me late for work, waiting for this guy to do absolutely nothing as it turns out. Then I called to find out why this was the case, and was told that 'engineers come whenever they're free and around your area'. Now, even a child can point out why this would be an infinitely bad idea, especially since if you're unavailable for your surprise visit, you're charged a missed appointment fee. But that aside, the broadband still wasn't working after installation, I once again called Vodafone (18th time by this point), and was told that it wouldn't go live until the 12th. Which I thought was fair. The 12th finally came, and the broadband still wasn't working, so when I called (19th time), I was told that 'the broadband order on my account was cancelled', and that apparently 'this is a rare situation that never happens, but they're going to try to fast track my activation date'. After hearing this nonsense, I was contacted later in the day to be given a status update saying 'btw, nothing has happened yet'. Probably the least informative update to ever have to endure. I called back later that day to be told that I had an engineer visit on the 23rd of October, which I never booked and had no idea about. I still wouldn't have known this date unless I had called them, and it's lucky I did. I was told that the openzone man had not installed the line properly, and I need another appointment on a date I never agreed upon. I had decided to cancel my account with them, and they literally encouraged me to leave. No retentions, no explanation, just 'shop around and we'll be happy to cancel your contract free of charge since you're within your first 30 days'. What's interesting about this, is that if I had waited until the 23rd, and nothing had happened, I'd have been outside of my 30 days, and would've been expected to pay a cancellation fee, which felt almost like a plot to trap me within their horrible service. Not once did I feel like they were listening to my struggle, and till this day, I still haven't received my cancellation email. It's almost as if they're trying to be sleazy with their services to suck money out of you. I now get nothing from their lack of competence, but wasted time and money, while these guys laugh all the way to the bank with for their lack of half decent customer support. I still have no internet thanks to these clowns. I call them clowns because their service is absolutely laughable. I honestly wish I could review less than one star, because I think even that would be too generous.
- Location
-
- Location
- NOTTINGHAM
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-26
- Comments
-
Absolutely poor, the customer service was frankly some of the worste I've ever experienced. We had a direct set up which forever reason wasn't coming and we did not notice untill three months down the line, baring in mind we had not email phone call letter to say this was haplening. We rang them up to sort it out and were told it had been passed onto a debt agency we argued our case paid our bill and were then told were going to have to send you a new box! This mean waiting another month untill we can use it again with no compensation and to top it off we were laughed at down the ohone, this company is a joke to be honest with waiting till our times up and cancelling asap. Piss ******* poor
- Location
-
- Location
- Orpington
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-24
- Comments
-
Very slow broadband. I paid for 76mb/s. One time the speed dropped to 2.2 mb/s. Restarted the router and it went up to 15mb/s. Very very slow to what you paid for.
- Location
-
- Location
- Penarth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-04-05
- Location
-
- Location
- Perthshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-11-26
- Comments
-
After a couple of months, so far so good. Move from BT was seamless. We are in the Perthshire hills relying on a couple of miles of copper wire from the fibre box. Best we ever got from BT was around 1.4Mb. I find it amazing that Vodafone have been able to guarantee over 2Mb and are consistently delivering 3.5Mb. It's not exactly super fast, but it's better than BT........and its over the same line, and for half the price (for phone & broadband). I can only assume BT were slowing us down due to the volume of customers they have?
- Location
-
- Location
- Peterborough
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-06-07
- Comments
-
Attracted by the free line rental, but the speed is so slow. I pay for 76mb, but tested just now and was getting 3mb!
Ping speed is slow also, meaning my lad is off the Xbox. Usual customer support offering i.e. hopeless
- Location
-
- Location
- Plymouth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-04
- Comments
-
Customer service quite poor i wouldn't recommend them. With one or two exceptions i was promised call backs that never came ,was given information that was wrong and simple problems took an age to sort out.
- Location
-
- Location
- Plymouth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-02
- Comments
-
I had vodafone broadband from the 23feb 2017 all I can say is stay away so slow when it does connect it will drop 4 times while watching a film in the end had to use mobile phone internet customers service will promise the world but give you nothing honest stay away avoid the pain of having to login every hour if your lucky
- Location
-
- Location
- Port Talbot
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-09
- Comments
-
The worst broadband company I've ever dealt with. Don't be persuaded by the low prices. Took over 2 weeks of no braodband until it was up and running. Constant drop outs. Speed should have been 78mb - I was consistently receiving speeds of 76mb with EE. I'm lucky if it doesn't drop out every hour but am achieving speed of less than 25mb at all times - much slower at peak times. I've made 3 official complaints to them starting on 6th June - each time they tell me tech team will contact me within 72 hours but still waiting and it's 9th July. No apologies forthcoming and no offers of discounts. I'm waiting till my 8 weeks are up and contacting the ombudsman.
- Location
-
- Location
- Portsmouth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-23
- Comments
-
I've had vodafone fibre for just under a year. They have just increased the price mid-term but when I rang them up they offered me the initial rate (which is still being offered to new customers) straight away. My only grumble is I think its a bit cheeky in the first place to increase costs for existing customers whilst still offering the lower cost on their website.
Secondly when I started having some issues with my broadband cutting out I feared the worst reading some reviews. In fairness they were really good. They could track on my account what times it had cut out so that wasn't in dispute, and then talked me through some basic changes which immediately sorted the problem.
- Location
-
- Location
- Reading
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-08
- Comments
-
Don’t touch Vodafone. Broadband is extremely slow, constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
- Location
-
- Location
- Redditch
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-12-16
- Comments
-
Absolutely shocking!
Broken promise after broken promise.
After 2 months they still couldn't provide me with broadband. Every date was missed, everytime they said someone would call they didn't. Cancelled, they said you will get a full refund, another promise broken - still waiting. When you call they are apologetic and polite, however, that doesn't help resolve the problem.
I was suckered in by the advert of no line rental. Don't be a fool - avoid this company, they really don't care.
They are unable to provide the service, promise everything and deliver absolutely nothing!
Avoid, Avoid, Avoid.
Don't say i didn't warn you!
- Location
-
- Location
- Romford
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-06-01
- Comments
-
The best broadband switchover I've ever had. We had to switch from the appealing BT broadband service even though we were on "BT Infinity" package at the time. The switchover was excellent with no interruption other than changing over routers. Days later when I mentioned the connection occasionally dropping out, a U.K. Customer service rang back almost straightaway to talk me through switching the channel to 5Ghz. At the moment, I'm gobsmacked by the sheer perfection of service and the product and just hope it lasts! I would highly recommend Vodafone Beoadband
- Location
-
- Location
- Romsey
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-16
- Comments
-
I have had poor speeds intermittently at various times of the day. The wifi in particular drops out for no reason. I have been told to change channels which I tried all now some worse than others but stil having issues. Very very poor support the don't listen or read what info they give the just follow scripts it seems. I complained after 40 minutes on a call asked for manager no manager available asked for formal complaint they had no complaints process. Asked for manager to call back to address my complaint have waited weeks no contact!!!!! Asked to terminate contract so far no response. Spend more money but don't use Vodafone they are bad for your health..
- Location
-
- Location
- Rugby
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-21
- Comments
-
Worst internet broadband i ever had. Please do yourself a favor and dont you ever think of using this awful supplier.
- Location
-
- Location
- Salisbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-06-26
- Comments
-
Absolute scam, low speed high latency very bad service.
Wasted hours speaking to assistants with no solutions to improve speeds.
NOT ONLY THAT you will have to pay 30 days extra after cancel this contract
- Location
-
- Location
- Shaftesbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-26
- Comments
-
SWitched from BT which never worked more than 1 to 2 hours at a time.Went for £30 per month deal with Vodafone so far so good. Early days but seems V fast and has stayed on since installation.
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-12-06
- Comments
-
Don’t touch Vodafone. Broadband is extremely slow!!! Downolad speed 0.54KB !! constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
- Location
-
- Location
- Slough
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-02-16
- Comments
-
Worst customer service ever.They sent me a phone that does not work properly, the cable provided was dodgy as well. Spoke to the 'team' and their 'manager' in Egypt who has totally no empathy. No idea of what customer service is and all they do is talk over you and tell you what THEIR process is. I have to take the time to go to the store where they will send my phone off for approx 2 weeks and they will provide a loan phone. LMAO at their loan phone because 2 years ago I had the same issue with my Iphone 6s plus. The 'loaner' was an old smelly, dingy phone that had no functionalities except being able to make phone calls and receive which affected my day to day activities. When the phone came back it was still not fixed! I then had to make an appointment with the Apple store in Kingston who took one look at the phone and replaced it straight away! I hate vodafone. They are a horrible company. Stay away. Unfortunately I have just renewed my contract again because they are good at luring you in with good deals at first. But I assure you this will be the last time that I will be renewing my contract. Each time I upgrade, change my contract or need to have something done by Vodafone I have to get angry, annoyed and frustrated. They even had the guts to call me a liar once! The call was then listed to and they called back to apologize!
- Location
-
- Location
- Slough
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-01-22
- Comments
-
SIgned up to Vodafone broadband to get higher speed broadband, they said that it would be sorted on the 19th of November. On the 17th I had broadband but the phone line went dead and I was unable to use the home phone. The broadband connection was very intermittent and when I could connect it was very slow.
So I cancelled with Vodafone, who then charged me for use of the phone line, calls made and use of broadband. I made no calls as there was no phone line!!!
I then went to Virgin who never came through.
I contacted Vodafone who sorted the phone line out and then said that I would have internet on the 17th of January. It is now the 22nd and I still have no internet.
- Location
-
- Location
- So15
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-21
- Comments
-
Whole time best scammers. Please dont go for this. They are not providing the complete data in the pack. Always facing technical issue which their team is not able to resolve. Just eating the money and customers are in trouble. I used to contact them on daily basis to resolve the connectivity issue.
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-06-06
- Comments
-
Dont do it they block thousands of websites that are harmless and make an assumption that we as adult users cant police our own internet
- Location
-
- Location
- South Coast
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2022-05-21
- Location
-
- Location
- South London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-01
- Comments
-
Had Vodafone since March and have to say I’m really impressed. Speed and reliability and he and and shoulders above previous suppliers (had plus.net, Sky and BT over the years). A recent issue where my builder had cut the phone line going to the house by accident was sorted by Openreach on behalf of Vodafone within 2 days, free of charge, and we were given 100 GB of additional mobile phone data allowance across our 4 mobiles so we could stay connected.
- Location
-
- Location
- south wales
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-12
- Comments
-
Vodafone broadband are utter rubbish. 97-98% of the agents have not got a clue what they are talking about (and this came from a team leader at vodafone broadband).
1. My 76mbs service went live at the end of november 2016 it took until the beginning of july 2017 to get the speeds i am paying for/stable speeds that don`t fluctuate wildly.
2.Many Agents are very rude and insulting and tell downright/blatant lies (i have proof of some examnles of this via phone recordings), they promise call backs that do not materialise - i am convinced they promise the callbacks to get you off the phone and gt rid of you.
3. When i had a email last week saying vodafone are putting their prices up but that i could cancel within 30 days with no charges i grabbed the opportunity and am now leaving for a different company.
4. I could go on but i am sure anyone reading this has got the picture. LONG AND SHORT OF IT DO NOT HAVE VODAFONE BROADBAND AND THAT IS FOR THE SAKE OF YOUR SANITY.
- Location
-
- Location
- Southampton
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-30
- Comments
-
The most unreliable internet provided ever! Connection keeps crashing.
Phone line stopped working for 2 months and customer service was unable to help determine what was happening. Then connection came back out of the blue.
Will definitely not renew my contract!
- Location
-
- Location
- Southend-on-Sea
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-26
- Comments
-
Customer service good in that people I spoke to helpful and professional but the service itself is poor. I switched from BT and VF didn't switch my home phone number over for a week. The service worked well initially but after a few days my Amazon Echo Dot stopped working never to work again (on VF). VF are not concerned with this, its not their kit. After 2 months the service got worse and worse with constant disconnects. A new router seemed to fix it for a while but then the same experience. Eventually I tracked it down to having an un-managed ethernet switch connected to the router would frequently stop all other devices from working. I never had this issue with BT. The price rise allowed me to switch back to BT where the service is seamless, switch over taking 20 mins nice and early in the morning and now all my devices work again. I would probably switch back to Vodafone when they iron out their technical issues but I don't see that happening soon. They had issues with the firmware on their routers and they seem to be far from fixed.
- Location
-
- Location
- staffordshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-10
- Comments
-
I've wasted my entire weekend trying to get the wifi working. the customer service is a joke! stay away from this provider!!!!
- Location
-
- Location
- Stirling
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-31
- Comments
-
Absolutely shocking! Terrible signal - had to install a second router just to get it to some parts of the house and it still wasn't very strong. I live in a small cottage so the size of the house is hardly a problem. Even right next to the hub, and my laptop displays one bar of signal strength sometimes. When you call customer service about this, they just argue with you and tell you that the internet is working fine, according to their screen, and they are therefore not prepared to look into it anymore. Shocking. Moving to another service
- Location
-
- Location
- Stoke-on-Trent
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2010-11-19
- Comments
-
I purchased a Vodafone braodband dongle as I don''t have fixed line broadband at the moment. At a stroke this device has reduced my computer to an infuriating mess of delays and lock-ups and blank pages. I am at one of the highest points in the city and have clear views. My property is also on the first floor so I should have no problem picking up up a signal. In fact the device usually connects with at least three bars. Any broadband speed checker usually reports speeds of up to 1.6Mb but this is belied by the actual real-life performance of the piece of rubbish which can be measured in the low, 'k's'. Even though I have registered the unit with Vodafaone and had the restricted access barr lifted (what a nightmare) I still have to termiante the connection every eight hours or the barr goes back on. Despite profits of over £8,000 million a year don't expect Vodafone to do anything about similar problems if they happen to you. Thanks Vodafone - thanks a lot.
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-05-27
- Comments
-
I needed a data roaming option that covered me in Singapore, Australia and the USA for 2 months. After researching the best options and then going into my local Vodafone store for advice, the Mifi mobile hot-spot device and Global Roaming Plus 5 GB of data sim card seemed like the best choice.
However, I only successfully got the device to work once during the 2 months I was away. The signal light was constantly on red and it always said there was no network on my device even when in city centres. Only once did the light go green and connect to a local network, even then I couldn’t get any internet to work on my phone. I only used 89 MB out of the 15 GB I paid for. In the 3 different continents and numerous places I tried to use it I couldn’t even get close to a useable connection.
Overall this cost me over £110 (including the cost of the device which I will clearly never use again given the lack of signal). I am aware that is the cost of the contract which I signed up but for this price I gained no service. I managed to send one email to a hotel about my stay! Every-time I had no wifi and needed directions, train timetables, use of google maps etc (this is what I had bought the Mifi for!) I had to use mobile data on my phone instead (not with Vodafone) and that cost me a fortune - which was exactly what I was trying to avoid in the first place.
- Location
-
- Location
- Sunderland
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2015-11-18
- Comments
-
After months of trying to get Vodafone to stop texting me. I changed providers. Vodafone took weeks to give a PAK code, then my mobile was locked. Phone requests, emails and texts (even to their CEO) were all ignored - until I changed provider. I had my phone unlocked for £7 and today I had a call - from my provider - Vodafone!!
- Location
-
- Location
- Surrey
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-20
- Comments
-
Things did not start well but got a lot better. Initially my broadband was due to go live with VF on Thursday, my Sky stopped working on this day but VF BB did not start working, some phone calls later and it was all finally working BB and phone 6 days later. I was not pleased although I do not know if VF are at fault or Openreach. But as I said everything improved. The router, although hated by many seems good to me. Port forwarding was easy to setup and it is also doing port address translation (for example incoming port 2300 to port 554 on internal Lan) my Sky router did not do this. I have over 30 devices on my internal network which can be accessed from the WiFi correctly. I have a music 16Gb library on a USB memory stick plugged into the VF router and this is accessed by my 6 Sonos boxes. My download and upload speed is as it should be, quite high FEC on the stats page but does not seem to be a problem. The WiFi coverage is as good as my Ausu DSL-N55U. The CPU is showing only 10% and memory usage 41% so it would seem the router coping well with the more than average demands I put on it. All this for £20 a month, a bargain in my opinion. Its a shame it was a bad start. I found the VF support line helpful and courteous if not very technical. Openreach were very helpful the engineer gave me his mobile number so I could ring him directly if any more problems occurred with their side of things. Can't think of any other relevant points, I am now a happy VF customer, mind you its only been up and running for 4 days.
- Location
-
- Location
- Sutton Coldfield
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-11-18
- Comments
-
Vodafone Gigacube
Awful- don't bother
Intermittent connection at best and virtually non-existent at times.
Home working made ultra difficult by a company who don't really care about coverage.
Sell you something with 5g capability knowing you're unlikely to get 4g at best.
Customer service unhelpful and you're left paying a premium for a service which rarely delivers.
Bring on a permanent base so I can get home broadband
- Location
-
- Location
- Tamworth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-29
- Comments
-
Awful!! Wi-fi is pointless as it just drops out when I’m using it so have to rely on my mobile data. Clearly a problem somewhere but all I got from customer services was “we don’t gaurentee wi-fi speed. Speed isn’t an issue, it’s just the constant dropping out even if stood next to the router
- Location
-
- Location
- Tamworth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-08-14
- Location
-
- Location
- TEDDINGTON
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-05
- Comments
-
ABYSMAL.
Just ran a speed test, 2.48Mb download. slowest yet. averaging about 8mb. This is over fibre to street then telephone line. I switched from BT, was getting over 20mb. Worst broadband provider I have ever used.
- Location
-
- Location
- Telford
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-10
- Comments
-
Totally messed me about and wasted my time. Don't bother!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.