Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 135 customer ratings since 2020-10-23 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

167 Customer Reviews over 5 pages

  • Reviewer
    Location
    Barrow in furness
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worse broadband I have ever had have contacted Vodafone several times and had engineers out still rubbish rang last week again and was told I would get a new router by Saturday joke never came just phoned again and they said it had t been sent and will defo recieve one tomorrow so I have internet that I can't use as it constantly goes off but they still expect their payment each month
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service must be one of the worst going since day one I have had nothing but problems with this Internet provider I have had about 50 technicians, to my property and one technician says they do not know what the problem is but they can't rectify for home broadband and landline service Vodafone has to be worst but I have to say I have never had a problem on your cell network they should just stay with the cellular side of the network
  • Reviewer
    Location
    Lisburn
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched from sky, was getting 8mps and a connection that was constantly dropping. Now on 40mps and a flawless connection.... no complaints at all, switching was easy and it was cheap as chips!!! Love the UK call centre too
  • Reviewer
    Location
    North
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We switched from BT when our 12 month Infinity 1 contract was ending. They offered us Infinity 1 again on a 2 year contract for £44 a month. We said no thanks, as that seemed expensive, and we hadn’t found their customer service all that great either.

    We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.

    Our broadband didn’t work on the switchover date so we rang Vodafone the next day. It turned out this was because BT had transferred the wrong phone number across. A very patient and helpful Vodafone engineer sorted everything out over the phone that morning.

    The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. broadband.co.uk's website says Vodafone broadband is unlimited not truly unlimited, but Vodafone’s online documents say traffic management doesn’t apply to fibre, and that is borne out by our experience.

    The Vodafone Connect router is fine, but we live in a large house with thick walls, and the wifi signal had been a little bit better in the room furthest away from the router using the BT Smart Hub, than it was with the Vodafone router. We asked Vodafone for our broadband username and password using online chat and were given them no problem, but then the Smart Hub wouldn’t accept them. We’ve still managed to use the Smart Hub to transmit wifi around our house however, by connecting it to the Vodafone router with a network cable, after following some very simple instructions in an online expertreviews article about using a BT Home Hub with another ISP. This resolved the issue at no cost, but the option was there to use a different router instead if we’d wanted.

    BT charged us a £66 equipment fee for cancelling their contract 4 days early, but Vodafone have said they will cover the cost of that, after their 30 day trial period expires.

    Vodafone have been excellent, and we highly recommend them.
  • Reviewer
    Location
    Southampton
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The most unreliable internet provided ever! Connection keeps crashing.
    Phone line stopped working for 2 months and customer service was unable to help determine what was happening. Then connection came back out of the blue.
    Will definitely not renew my contract!
  • Reviewer
    Location
    West Sussex
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid like bird flu!!!!!!!! Been with Vodafone broadband for 2 months. Constantly loosing signal. Been waiting 3 weeks for the problem to be solved by their technical team. They want the balance of the contract as a cancellation fee for a service (internet connection) that they are not providing...........stay as far away as possible from them. Not worth the headache. Poor service!!
  • Reviewer
    Location
    Port Talbot
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband company I've ever dealt with. Don't be persuaded by the low prices. Took over 2 weeks of no braodband until it was up and running. Constant drop outs. Speed should have been 78mb - I was consistently receiving speeds of 76mb with EE. I'm lucky if it doesn't drop out every hour but am achieving speed of less than 25mb at all times - much slower at peak times. I've made 3 official complaints to them starting on 6th June - each time they tell me tech team will contact me within 72 hours but still waiting and it's 9th July. No apologies forthcoming and no offers of discounts. I'm waiting till my 8 weeks are up and contacting the ombudsman.
  • Reviewer
    Location
    Sunderland
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    After months of trying to get Vodafone to stop texting me. I changed providers. Vodafone took weeks to give a PAK code, then my mobile was locked. Phone requests, emails and texts (even to their CEO) were all ignored - until I changed provider. I had my phone unlocked for £7 and today I had a call - from my provider - Vodafone!!
  • Reviewer
    Location
    So15
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Whole time best scammers. Please dont go for this. They are not providing the complete data in the pack. Always facing technical issue which their team is not able to resolve. Just eating the money and customers are in trouble. I used to contact them on daily basis to resolve the connectivity issue.
  • Reviewer
    Location
    Donnington
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have took out a plan with Vodafone just over two weeks ago unfortunately we are in a position that we cannot get unlimited broadband locally so after a recommendation from the neightbour and the advise of the the store representative at currys that there is no option for more than 50GB we have picked your home wifi package which we were pretty happy with.

    My understanding was that it cannot go over the 50GB limit or at least I would get notified if it did which is what would have happened if we also had a mobile connected to the account.

    Our internet stopped working today so I quickly installed the app and to my surprise there was 65GB usage showing.

    I have called vodafones advisor to ask regarding the usage potential addons etc he advised me that I have gone over and the extra 15GB will cost us close to 200 pounds.

    I have tried to ask him to apply the add-on for this month as the month wasnt over so we have 65GB and a cap set for the future plus an online account so I can manage it better as I havent been suggested this before. He was insisting that I have to pay these charges.

    If I knew I do not get notified I would have downloaded the app the least or if I was suggested an online account/data cap on our last call when I was trying to change the billing date I would have done that,

    This was our first and probably last experience with vodafone as it stands I have cancelled our monthly deal now I am sorry it ended like this as the plan would have suited us with the additional 15GB add on but having to pay almost 200 pounds for a bill that should have only come to 50 is way too much and I do not feel like you they want your custom but your money.

    I asked to speak to the manager but nobody would speak to me.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad reception in my house and area. Costumer service is poor, say one thing do another thing.Very sad with this provider.
  • Reviewer
    Location
    Bangor
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Absolute shambles! Their 'customer service' is atrocious. No goodwill at all. I was sceptical at first going with Vodafone after a previous bad experience and I was proven right not to go with them. Never ever ever again!!
  • Reviewer
    Location
    ALNWICK
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's dire. Worse than the old dial up systems. Oh, it's gone offline again! Oh it's back now. Better post whilst I still have access to Vodafones mobile broadband network
  • Reviewer
    Location
    ALNWICK
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hmm, notice I posted on 21 April! I don't normally do reviews, but Vodafone mobile broadband has deteriated. 10 minutes to open an email, if I can obtain a connection. I no longer find it a useable service, it's possible another area of the country may be ok. It's dire, rather like my mobile phone in 1993
  • Reviewer
    Location
    ALNWICK
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When it works it's ok'ish. But after 12 years using mobile broadband (Nb. My former supplier doesn't cover my current living location), I'll have to arrange a landline type connection. Vodafone is ok'ish when it works, very unreliable
  • Reviewer
    Location
    lONDON
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Thought I got a good deal with Vodahone mobile broadband hub-Mifi. Advertised speeds of up to 150mbs. Took it to various places inside and outside - Nowhere near that - Best I ever got was 35 outside.
    It does not as advertised replace your fixed broadband. It is rarely about 8 mbs and often as low as 1.5 which it is now. Absolute rubbish. If you see any good offers for - this walk on by!
  • Reviewer
    Location
    Romford
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The best broadband switchover I've ever had. We had to switch from the appealing BT broadband service even though we were on "BT Infinity" package at the time. The switchover was excellent with no interruption other than changing over routers. Days later when I mentioned the connection occasionally dropping out, a U.K. Customer service rang back almost straightaway to talk me through switching the channel to 5Ghz. At the moment, I'm gobsmacked by the sheer perfection of service and the product and just hope it lasts! I would highly recommend Vodafone Beoadband
  • Reviewer
    Location
    Yorkshire
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I got this PAYG dongle in November 2010 as I've moved house and needed broadband. This was a great deal at only £15 a month with 3GB allowance. Sadly, Vodaphone have reduced the monthly allowance to 2GB from 1st February 2011 so I'm desperately trying to find another provider to change back to 3GB. WOULD NOT RECOMMEND THIS IF YOU NEED MORE THAN 2GB PER MONTH.
  • Reviewer
    Location
    Brora, Sutherland
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Move from BT due to increasing costs and variable download speed. We were away for the actual switch over but left the Vodafone router plugged in and switched on. On our return the internet download speed had jumped from 6 Mbps to a constant 37 Mbps at less than half the cost of the BT service and free landline to U.K. Mobile calls. So far, no outages. Brilliant - highly recommended.
  • Reviewer
    Location
    Cwmbran
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has to be the worst broadband I have ever had, It buffers on every device I have in the house it makes watching anything on TV on line services stressful to the point where you give up watching anything and watch normal TV. It keeps dropping off certain devices in the house at random
    I am counting the days I can end this nightmare and go back to SKY
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay away. Wi-Fi does not exist. Rubbish customer care. Ticking days of contract so I can move
  • Reviewer
    Location
    Essex
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Most people here are complaining about about substandard broadband from Vodafone. I could even get connected to find out myself but if my experience is anything to go by I have not reason to doubt it would have been just as bad. I had my first order cancelled via text message with no reason give, I called and was told it was a system error. Vodafone then put another order through for me. This was after two weeks. Another two weeks went by and I received a message my router was being delivered today only to get another text message saying my order had been cancelled as there was no room in the exchange. So a fully wasted four weeks. I think the real reason why it was cancelled is that the £20 offer has proven so massively popular that they can't cope/are losing money. Also I went through a cash back site and I think they realized this and also decided to cancel. A more shoddy company I have not come across in many years. I will definitely avoid in the future and advise others to do so.
  • Reviewer
    Location
    FHMPtLgYkExoWXf
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    bIJmEviXTnL
  • Reviewer
    Location
    Belfast
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    I would tell you about Vodafone broadband if I had ever actually managed to get it!! Initially ordered the start of January being told I wouldn't need to be at home to have it installed. However after engineer visit turns out I did need to be there. After numerous phones calls and waiting managed to get 2nd engineer visit arranged for the start of February. My mum came & waited in my house all day & no engineer turned up. Vodafone didn't even bother to phone & let me know. I have decided if this is a sign of things to come I should cancel before I get involved with a company who are completely disorganised & incompetent
  • Reviewer
    Location
    Kettering
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched from BT Infinity 2 to VF as I've had my mobile contracts with them and they were very competitive with their Fibre deals. Sign-up was painless, however the line take-over was an utter shambles. Phone went over on day of switch, but no BB? At all. It eventually took 12 phone calls and 9 days to get it sorted - with VF blaming Openreach and vice versa. HOWEVER, now that I am connected, we're consistently getting 70 - 80Mb, however that does suspiciously appear to slow to 40(ish) in the evenings (- congestion??). We get a strong and consistent wi-fi signal with the smart-looking VF Hub (better than my old BT HUB4), and so far no disconnects - even with 7+ devices all connected at once (via dual band). The Hub 'BOOST' feature is excellent - allowing you to boost signal to a single device (i'e' for streaming / gaming). Re. their helplines, their staff answer the 'phones quickly (all 12 calls answered within 20 - 30 seconds or so), but I'd argue they need more training regarding how helpful they can be. They were always sympathetic and polite - just couldn't really give me any answers. Overall - now that I'm FINALLY up and running, I'm quietly impressed. Would have given 4 - 5 stars IF they hadn't have left me 'internet-less' for 9 whole days...
  • Reviewer
    Location
    Kettering
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Okay, this is an update to my previous review, now we've had VF BB Fibre (and phone) up and running for 3+ months. Firstly, as a reminder as per my previous review, the original migration from BT was a stressful and sometimes laughable affair - taking 2 weeks, with no service, and daily "what is happening?" phone calls. They finally got it sorted (VF blamed Openreach, Openreach blamed VF, etc, etc) and 3 months on I'm happy to report the BB service itself is BETTER than my previous BT Infinity fibre. Connection is reliable (I'm only aware of 2 sub-10 minute drop-outs in 3 months), and average speeds are superb. With heavy household usage, we are averaging about 70Mbps (ish), with lows slowing to about 50-60, but highs often up to a whopping 80Mbps! My only gripe are infrequent (but noticeable) webpage responses/loading times. It's not that often, but occasionally there's a hesitancy to responses from servers when browsing. This could be a latency issue, as streaming is largely unaffected ('ping' times are usually around the 50ms mark - previous BT regularly around 20 - 30ms). However, as there is nobody here that's an online 'gamer' it's barely noticeable and hardly a deal breaker. Streaming of HD content is constant and reliable, even with a house full of ppl on various connected gadgets. A big plus to this is the ability to tweak the router to focus its attention on a single device (using the VF software). This is fab if you have a main device you want to prioritise (family room Smart TV, for example), however we've rarely needed to use it as bandwidth seems plentiful for our busy household. Finally, to top it off, the price for all of this, PLUS my home phone, is more than HALF what I was paying for BT Inf.2!! Was I happy with the transition from BT to VF? Erm..... NOOOOO. It was an absolute shambles, tbh. Am I happy 3 months on now the original mess finally got sorted? Yes - and if the speeds and reliability remain as constant, coupled with the solid router and competitive package pricing, I'll be staying with VF for a fair while I'd imagine......
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AT ALL COSTS. Slow unreliable and continually have to reboot. Wish I could go back to sky without being stuck on a long contract.
  • Reviewer
    Location
    Penarth
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    Re:- Colin Perthshire Vodafone Mobile Broadband 2016-11-26

    This wonderful service can hardly be Mobile Broadband if its over the same line that BT were using ???

    Re:- " After a couple of months, so far so good. Move from BT was seamless. We are in the Perthshire hills relying on a couple of miles of copper wire from the fibre box. Best we ever got from BT was around 1.4Mb. I find it amazing that Vodafone have been able to guarantee over 2Mb and are consistently delivering 3.5Mb. It's not exactly super fast, but it's better than BT........and its over the same line, and for half the price (for phone & broadband). I can only assume BT were slowing us down due to the volume of customers they have? "
  • Reviewer
    Location
    Wokingham
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Avoid like the plague, no where near the speed advertised. hours of wasted time on the support chat and over an hour on hold on the phone support. Engineer visit scheduled but no one showed. got told they had missed me but I work from home and hadn't left the house at all that day.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered 76mb fibre in December 2016. Activation date was Jan 11th. January 11th came and nothing was working. Called up and they said it should be sorted by 12am. Next day it still wasn't activated so I got in touch with customer services who "checked the line" and said it had been activated and to restart the router and try again in 20mims. 30 mins later it still wasn't working so I called back and found out there was a delay and should be activated by 13th. 13th came and nothing happened so finally Vodafone got in touch with me and said don't worry an engineer will get it sorted by January 30th! Guess what? January 30th came and the work was "nearly complete" and would be ready by February 6th. It's now February 6th and the engineer is still resolving the problem (bear in mind we already had Fibre with Talk Talk so there really isn't a problem with the line). I've cancelled the order and will cancel my mobile contract on the back of their appalling service. This doesn't even include the number of calls I've had to make to get a straight answer or solve even the most simple problems. I would strongly recommend avoiding Vodafone Home Broadband unless you're willing to go through a lot of hassle.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Supposed to get 38mbs and I'm averaging 0.06mbs surprised it's even letting me post this never ever go vodafond
  • Reviewer
    Location
    Livingston, Scotland
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been using Vodafone Broadband now since I changed over from BT on 20th March. So far my connection has been constant with no drops at all. On BT, my sky Q mini box had to be restarted about 3 times a week after losing connection with my BT hub. To date my sky mini has lost connection once in 4 weeks from my Vodafone hub. I am sitting out in the back garden writing this review and my hub in in the front room, my connection has only lost one bar. All my Sonos products, my 2 TVs, my Sky and mini box, 2 mobile phones, 2 iPads, printer, laptop and other little wifi devices are all connected and running perfectly. I have had 2 conversations with Vodafone customer services and found them extremely helpful.
    This is my experience, so far, with Vodafone broadband. I see that others have had not such a good experience but I certainly have.
    Oh and no, I don't work for Vodafone, I'm a retired Police Officer. Would I recommend it, yes.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Believe me. The absolute worst internet service I have ever had. Drop out occur a minimum of 20 times per day. I never add to reviews but this service has frustrated me so much that I felt I had to. Please, for your own mental health, stay clear of this service.
  • Reviewer
    Location
    Chelmsford
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling service, please never use, router is shocking and you are not allowed your own router. Cannot wait to move supplier
  • Reviewer
    Location
    Northumberland
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst ISP to date. They have made me long for dial up. Constantly dialled back speed, modem connection has been poor. Can't wait for change particularly since I'm paying for the top speed. PLEASE DON'T use them. Go back in time and use AOL dial up if you can.
  • Reviewer
    Location
    Maidstone
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from TalkTalk last February, won over by the cheaper price and faster speeds. Got the 76mb service. They said my connection would be 80mb, but it has been only 40mb - until a few days ago, now it has been 23-30mb! I complained shortly after I joined. They said I was in a heavy usage area, but Openreach were going to fix it. Nearly 4 months later I am still waiting. Not sure I believe their reason, as I have checked the speed at various times throughout the day and night (including early hours) and it was the same (sure there can't be heavy usage in the area 24 hours a day). As they are not fulfilling their end of the contract, they said I can leave without paying the rest of the year, or downgrade with no fees. However, when I asked to downgrade, they refused and said the problem should be fixed soon. Not fair that I am paying for Fibre 76 and getting about Fibre 38 speeds. Think I will leave them soon. Now I regret leaving TalkTalk. Had no speed problems with them, or BT previously. AVOID.
  • Reviewer
    Location
    Telford
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Totally messed me about and wasted my time. Don't bother!
  • Reviewer
    Location
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I dont need to write an esssy to make a point

    Ive got fibre optic vodafone (37mbps) but im getting 5-10 mbps even when right next to it

    It keeps dropping out every 5-10 minutes

    Customer Service is dreadful, they tell you the most obvious stuff

    Overall the broadband is ****, dont get it
  • Reviewer
    Location
    Nottingham
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Where do I start? I ordered broadband with them on the 1st of September. On this date, I was told that I was booked in with an engineer for the 18th. So I travelled to nottingham for that date, having to take time off specifically for this. Then on the morning of the 18th, i'm sent an email telling me to 'get ready for my installation on the 21st'. After waiting hours on hold, i'm told to wait until 8 for the engineer, which I knew wasn't going to happen. So on the 21st, when I'm not in the county, I get a call telling me that the bt open zone guy is outside. Once I tell Vodafone about this problem, they were quick to give me 50gb free if I was with Vodafone mobile (which I'm glad i'm not), or add 'credit to my account', which costs them nowhere near as much as it costs me to travel on short notice and take days off work to be stood up. After calming down and agreeing to have an engineer come on the 12th of October (21 days notice), an engineer shows up on the 10th. Which was incredibly inconvenient, because it made me late for work, waiting for this guy to do absolutely nothing as it turns out. Then I called to find out why this was the case, and was told that 'engineers come whenever they're free and around your area'. Now, even a child can point out why this would be an infinitely bad idea, especially since if you're unavailable for your surprise visit, you're charged a missed appointment fee. But that aside, the broadband still wasn't working after installation, I once again called Vodafone (18th time by this point), and was told that it wouldn't go live until the 12th. Which I thought was fair. The 12th finally came, and the broadband still wasn't working, so when I called (19th time), I was told that 'the broadband order on my account was cancelled', and that apparently 'this is a rare situation that never happens, but they're going to try to fast track my activation date'. After hearing this nonsense, I was contacted later in the day to be given a status update saying 'btw, nothing has happened yet'. Probably the least informative update to ever have to endure. I called back later that day to be told that I had an engineer visit on the 23rd of October, which I never booked and had no idea about. I still wouldn't have known this date unless I had called them, and it's lucky I did. I was told that the openzone man had not installed the line properly, and I need another appointment on a date I never agreed upon. I had decided to cancel my account with them, and they literally encouraged me to leave. No retentions, no explanation, just 'shop around and we'll be happy to cancel your contract free of charge since you're within your first 30 days'. What's interesting about this, is that if I had waited until the 23rd, and nothing had happened, I'd have been outside of my 30 days, and would've been expected to pay a cancellation fee, which felt almost like a plot to trap me within their horrible service. Not once did I feel like they were listening to my struggle, and till this day, I still haven't received my cancellation email. It's almost as if they're trying to be sleazy with their services to suck money out of you. I now get nothing from their lack of competence, but wasted time and money, while these guys laugh all the way to the bank with for their lack of half decent customer support. I still have no internet thanks to these clowns. I call them clowns because their service is absolutely laughable. I honestly wish I could review less than one star, because I think even that would be too generous.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    We have been without wifi for one whole week. We set up a new contract with this company a week ago, and have been left in the lurch since then. Our wifi was promised to be immediately running after our previous contract expired, however Vodafone failed to connect our wires properly. Since then we have been waiting for someone to come to our house to fix their mistake, and having been promised several appointments, as of yet no one has turned up.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.