182 Customer Reviews over 5 pages
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- Location
- Donnington
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-11
- Comments
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I have took out a plan with Vodafone just over two weeks ago unfortunately we are in a position that we cannot get unlimited broadband locally so after a recommendation from the neightbour and the advise of the the store representative at currys that there is no option for more than 50GB we have picked your home wifi package which we were pretty happy with.
My understanding was that it cannot go over the 50GB limit or at least I would get notified if it did which is what would have happened if we also had a mobile connected to the account.
Our internet stopped working today so I quickly installed the app and to my surprise there was 65GB usage showing.
I have called vodafones advisor to ask regarding the usage potential addons etc he advised me that I have gone over and the extra 15GB will cost us close to 200 pounds.
I have tried to ask him to apply the add-on for this month as the month wasnt over so we have 65GB and a cap set for the future plus an online account so I can manage it better as I havent been suggested this before. He was insisting that I have to pay these charges.
If I knew I do not get notified I would have downloaded the app the least or if I was suggested an online account/data cap on our last call when I was trying to change the billing date I would have done that,
This was our first and probably last experience with vodafone as it stands I have cancelled our monthly deal now I am sorry it ended like this as the plan would have suited us with the additional 15GB add on but having to pay almost 200 pounds for a bill that should have only come to 50 is way too much and I do not feel like you they want your custom but your money.
I asked to speak to the manager but nobody would speak to me.
- Location
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- Location
- Dublin
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2023-05-04
- Comments
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Absolutely no reliability, to avoid
- Location
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- Location
- dudley
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-11-19
- Comments
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1. It was far from easy to set up, im quite tech savvy but even still had to search youtube/google to find out how to set it up.
2. I was told I would get 27-30mbs download speed, ended up with about 2-3mbs.
Ive now taken it back to Vodafone and now very happy i dont have to worry about it. Never again.
- Location
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- Location
- Dungannon
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-13
- Comments
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Horrendous. Switched from Sky 6 months ago. When it works speed is ok. The router is clearly the result of a primary school competition. It frequently drops out and unless you are sitting on top of it, signal strength is rubbish. Like to go into a different room and still have broadband? Forget about it. Rubbish. Service also dropped off for 2 days. Called customer service. Lady told me expect a call back from an expert. Thank God I didn't plan my life around this call, as it never took place. The service drops in and out for hours at a time randomly. Simple lesson. You get what you pay for and in this instance you get very very very little. Don't be duped. Stay with your provider. Unfortunately I'm stuck for another 12 months.
- Location
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- Location
- east london
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-29
- Comments
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I switched from bt broadband to vodafone broadband last year, the worst thing i have ever done, the speed is terrible and constantly cuts out, i went for a deal which included a iPhone 6 and home broadband as i have been a vodafone customer for 16 years,i am now looking at other broadband providers, if vodafone want to keep there customers they should provide a better service.
- Location
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- Location
- East Sussex
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-11-28
- Comments
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I signed with Vodafone on the strength that they had a comprehensive international calling add-on particularly as it includes UAE - it doesn't and that was a great disappointment and why I left (I may as well get free European football with an alternative provider)
For those who dont need the international option I actually rate the broadband and the very helpful UK based support team.
A couple of installation teething problems were resolved quickly and compared to some providers (especially those who have weak security systems) Broadband speed was almost double for download and 4 times faster for upload.
If I can get a better international deal I will stay with them
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-31
- Comments
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Terrible experience. Modem arrived late. Then I was not connected on the day as promised, which is a big deal as I work from home. Customer service was curteous but totally unhelpful. They could only parrot stock replies. Switching faster than you can say Jack Robinson. Stay away. Do not touch this with a ten foot pole.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-12-08
- Comments
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Purchased a £15 a month contract with Vodafone while living in the UK. I've only just found out two months later I'm being charged nearly £80 extra during this period for a few calls to Ireland, something I did not realise incurred extra charges.
While I maybe should have considered this beforehand, I received no kind of message informing me of these extra charges, and no form of sympathy while speaking to Vodafone about the issue. I will definitley not be renewing my monthly contract.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-08
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-02
- Comments
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The service must be one of the worst going since day one I have had nothing but problems with this Internet provider I have had about 50 technicians, to my property and one technician says they do not know what the problem is but they can't rectify for home broadband and landline service Vodafone has to be worst but I have to say I have never had a problem on your cell network they should just stay with the cellular side of the network
- Location
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- Location
- Epsom
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-16
- Comments
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I gave up on Virgin after yet another fault with agent restarting my router for the 5th time and claiming my slow bandwidth was due to having wifi disabled. Also when I cancelled they claimed Netflix would buffer with anything less than 100mb. Terrible! Got my Vodafone router through the post. Plugged it in on the date. Got my advertised download and upload speeds on the date I was told. Can't give all full marks as not had it that long but to date very good.
- Location
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- Location
- Essex
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-11-08
- Comments
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I received no broadband, It took them 30 days and I still had no connection. They never cancelled BT so I had no choice than to go back to BT. They said they could pay the cancellation fee as it was their fault but they would only be able to pay off my mobile phone bill with it. They said that I could use my phone as a router free of charge, that was not true. Having to explain and explain again, they took of a small amount off my bill. I had a bill of £103 I usually a have about £50 to pay. I had a guy called Hamid Khalique, who worked there, tell me "Come on, Lorraine, you haven't lost any money from our mistake"!!! I think he should be trained in Customer Care better, I don't know him, so I'm not sure why he addressed me the way he did. I did have to pay for a much larger mobile bill, I spent ages on the free number phoning to try to get it sorted, even their own system went down. Then to top it all they sent me another email saying welcome to Vodafone broad and they were going to connect me in two weeks time!!!! Come on Newbury sort yourselves out!!!
- Location
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- Location
- Essex
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-10
- Comments
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Most people here are complaining about about substandard broadband from Vodafone. I could even get connected to find out myself but if my experience is anything to go by I have not reason to doubt it would have been just as bad. I had my first order cancelled via text message with no reason give, I called and was told it was a system error. Vodafone then put another order through for me. This was after two weeks. Another two weeks went by and I received a message my router was being delivered today only to get another text message saying my order had been cancelled as there was no room in the exchange. So a fully wasted four weeks. I think the real reason why it was cancelled is that the £20 offer has proven so massively popular that they can't cope/are losing money. Also I went through a cash back site and I think they realized this and also decided to cancel. A more shoddy company I have not come across in many years. I will definitely avoid in the future and advise others to do so.
- Location
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- Location
- Evesham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-09
- Location
-
- Location
- FHMPtLgYkExoWXf
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-04-13
- Comments
-
bIJmEviXTnL
- Location
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- Location
- FqSfnApsXrTKlQ
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-04-13
- Comments
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xlSKoRDaJ
- Location
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- Location
- gateshead
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-05
- Comments
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Router is absolute garbage cannot handle more than 6 devices at once.
- Location
-
- Location
- gfWGRoLIp
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2023-12-12
- Comments
-
rYDgdeEnMI
- Location
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- Location
- Gloucester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2023-04-12
- Comments
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Absolute joke I pay my money every month on pay and go never have reliable service or strength never have signal unless in the city centre (I live no where near) have to be outside for 1 bar fin if you live in Spain I don't I'm in the UK would never recommend.
- Location
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- Location
- Grosmont
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-12-14
- Comments
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Changed to VD Fibre 76 from BT Infinity 2 in order to save 60% on the price. Excellent communication prior to the change with plenty of explanation. Router arrived a couple of days before activation allowing me to set it up. VD was up and running 10 minutes after connecting the router and has provided solid connection at the same speed as BT. Absolutely no complaints and I'm enjoying the financial savings!
- Location
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- Location
- GTbpeIfLAwOUPot
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2022-10-30
- Comments
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HavZuthOeWJMy
- Location
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- Location
- Hammersmith
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-04-21
- Comments
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Disgusted. It takes about a week after the rooter is installed for broadband to activate, and the engineer is a subcontractor so he had no idea this was the case. With BT, the internet is activated as soon as the rooter is installed, so I can't understand why Vodafone requires a week for the activation. Had to cancel it as I need internet connection for my work, and was told it takes a further week for the engineer to switch back my internet connection. Was not told all of this when I signed up.
- Location
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- Location
- Hertfordshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-21
- Comments
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So looked at various broadband offers after Xmas, thought I'd move from DSL to fibre for less than I'm paying PlusNet. Place order, go away on business find shiny new router to install, check PlusNet router, still working and active to Internet..Install router no service. Vodafone decided to cancel the order on the 3rd of March and not bother to contact me via the 2 numbers and 1 email address available to them. Just got off the phone to a nice lady but decided to not process the order as 'that offer is no longer available', she didn't even know the service costs. Now waiting for a returns bag for shiny router to send back for next victim. Can't complain about the service, I didn't get any.
- Location
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- Location
- HIGH WYCOMBE
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-02-08
- Comments
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Having placed two orders with Vodafone for their broadband service. 1st time I was with sky waiting for my contract to end at the end of the month was promised by Vodafone there would not be any service cut transferring from sky. 2nd order as they said they cannot take over a sky line during contract. I am on my 3rd order and they keep telling me that there is open orders on the line. Shocking customer service having to hold upto 45 mins to get through to the relevant department. Never had any follow up calls to advise me they were having issues with the lines instead sent me 2 routers and gave me 2 different live dates. Appalling customer service accusing me of lieing as they have not record of my conversation with their teams even though the same day I had spoken to Web chat. Do not recommend them at all. I am no longer with any provider for my broadband and Vodafone has still failed to take over my line. I don't even have any provider to contact us sky as said I am not longer a customer so they don't have access to my details. Can anyone advise anything? Apparently Vodafone are saying there are open orders on the line hence why they cannot take over. Even though sky's contract has been paid in full and my account was closed on the 29th of January.
- Location
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- Location
- Horley Surrey
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-08
- Comments
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Things did not start well but got a lot better. Initially my broadband was due to go live with VF on Thursday, My Sky stopped working on this day but VF BB did not start working, many phone calls later and it was all finally working BB and phone 6 days later, I was not pleased although I do not know if VF are at fault or Openreach. But as I said everything improved. The router although hated by many seems good to me. Port forwarding was easy to setup and it is also doing port address translation (for example incoming port 2300 to port 554 on internal Lan) my Sky box did not do this. I have over 30 devices on my internal network which can be accessed from the WiFi correctly. I have a music 16Gb library on a USB memory stick plugged into the VF router and this is accessed by my 6 Sonos boxes. My download and upload speed is as it should be, quite high FEC on the stats page but does not seem to be a problem. The WiFi coverage is as good as my Ausu DSL-N55U. The CPU is showing only 10% and memory usage 41%
- Location
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- Location
- Horsham, West Sussex
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-08-06
- Comments
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Revolting, not only do they sell you a product that dosnt work when they claim it does the customer service is disgusting. We’ve not had one week we’re the internet has worked to a standard we were told. It cuts out, drops out every bloody day and you have to reconnect. When you ask for help you don’t get it!
Don’t go with these guys they rob you of money, give you false information. Go elsewhere save yourself the stress!
- Location
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- Location
- huoVPQOpze
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2022-10-30
- Comments
-
zvGHTLpjNqhmWCV
- Location
-
- Location
- Hythe
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-05-23
- Comments
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genuinely shockingly bad. A broadband service that doesnt like xonnecting to phones... the company.. a mobile phone provide. HOW STUPID IS THAT? internet is so unreliable i use more of my data than my broadband. Intermittent function. For work - forget it. I need VPN secure access.. i have had no trouble with sky (notoriously rubbish for most things) and yet Vodaphone.. oh its not them but i should plug my work laptop directly into the router and see if that helps.. welll NOPE still kicks me off every 5 minutes AND cuts out so often i cant connect to my work servers to save my work. Dont use if youre more mobile orientated...absolutely shoddiest service ive had. Vodaphones response.. not their fault!!!
id rather try and make a cup of tea with a chocolate teapot...
- Location
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- Location
- Hythe, Kent
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-09-04
- Comments
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We switched to Vodafone from BT, who turned out to be just as awful as TalkTalk before them. The switching process went wrong. For some reason BT declined to release our number after we expressly said we wanted to keep it. BT weren't interested iunless we signed another 24 month contract and then with no guarantee we'd get our number back. I contacted Vodafone, who were (a) concerned, and (b) absolutely brilliant. They requested the number from BT, who immediately said it was available! So after a couple of days with a rogue number, Vodafone had us back on with our old number. NIce work guys!
The router is great. It's easy to set up and seems robust. Although we can access the wifi from most places in the house, adding range extenders was child's play, so now we have a solid signal everywhere.
Speed is impressive. We're some distance from the roadside box but we still consistently see in excess of 50MB. Unlike our previous two providers, there's no evidence of traffic shaping with Vodafone, and our speed remains stable even at peak times.
We get a discount because our mobiles are with Vodafone. The online billing is informative and convenient. The broadband app for Android makes controlling our home network easy, and for us a real benefit is the ability to have a secondary family or guest network.
I accept that not everyone has the same experience, and people are quick to complain about a poor one. I think it important to offer a balancing viewpoint though; switching to Vodafone for phone and broadband was the best decision that we've ever made.
- Location
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- Location
- Jaipur
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-04-28
- Location
-
- Location
- Keith
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-02-20
- Comments
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It is the worst customer service I have ever received for anything. They lie, break consumer law, keep you on hold endlessly and have no clue how to resolve the problem. I paid an upfront fee and 3 weeks in have never had mobile broadband . They have no accountability. Do not consider using vodafone
- Location
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- Location
- Kettering
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-14
- Comments
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Okay, this is an update to my previous review, now we've had VF BB Fibre (and phone) up and running for 3+ months. Firstly, as a reminder as per my previous review, the original migration from BT was a stressful and sometimes laughable affair - taking 2 weeks, with no service, and daily "what is happening?" phone calls. They finally got it sorted (VF blamed Openreach, Openreach blamed VF, etc, etc) and 3 months on I'm happy to report the BB service itself is BETTER than my previous BT Infinity fibre. Connection is reliable (I'm only aware of 2 sub-10 minute drop-outs in 3 months), and average speeds are superb. With heavy household usage, we are averaging about 70Mbps (ish), with lows slowing to about 50-60, but highs often up to a whopping 80Mbps! My only gripe are infrequent (but noticeable) webpage responses/loading times. It's not that often, but occasionally there's a hesitancy to responses from servers when browsing. This could be a latency issue, as streaming is largely unaffected ('ping' times are usually around the 50ms mark - previous BT regularly around 20 - 30ms). However, as there is nobody here that's an online 'gamer' it's barely noticeable and hardly a deal breaker. Streaming of HD content is constant and reliable, even with a house full of ppl on various connected gadgets. A big plus to this is the ability to tweak the router to focus its attention on a single device (using the VF software). This is fab if you have a main device you want to prioritise (family room Smart TV, for example), however we've rarely needed to use it as bandwidth seems plentiful for our busy household. Finally, to top it off, the price for all of this, PLUS my home phone, is more than HALF what I was paying for BT Inf.2!! Was I happy with the transition from BT to VF? Erm..... NOOOOO. It was an absolute shambles, tbh. Am I happy 3 months on now the original mess finally got sorted? Yes - and if the speeds and reliability remain as constant, coupled with the solid router and competitive package pricing, I'll be staying with VF for a fair while I'd imagine......
- Location
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- Location
- Kettering
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-12
- Comments
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Switched from BT Infinity 2 to VF as I've had my mobile contracts with them and they were very competitive with their Fibre deals. Sign-up was painless, however the line take-over was an utter shambles. Phone went over on day of switch, but no BB? At all. It eventually took 12 phone calls and 9 days to get it sorted - with VF blaming Openreach and vice versa. HOWEVER, now that I am connected, we're consistently getting 70 - 80Mb, however that does suspiciously appear to slow to 40(ish) in the evenings (- congestion??). We get a strong and consistent wi-fi signal with the smart-looking VF Hub (better than my old BT HUB4), and so far no disconnects - even with 7+ devices all connected at once (via dual band). The Hub 'BOOST' feature is excellent - allowing you to boost signal to a single device (i'e' for streaming / gaming). Re. their helplines, their staff answer the 'phones quickly (all 12 calls answered within 20 - 30 seconds or so), but I'd argue they need more training regarding how helpful they can be. They were always sympathetic and polite - just couldn't really give me any answers. Overall - now that I'm FINALLY up and running, I'm quietly impressed. Would have given 4 - 5 stars IF they hadn't have left me 'internet-less' for 9 whole days...
- Location
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- Location
- Knaresborough
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-08-21
- Comments
-
Vodafone broadband is awful for some reason I can connect to it at the end of the street but not upstairs in my house
- Location
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- Location
- lancashire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-01-03
- Comments
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Beware of this ISP if you wish to connect wirelessly to the router! My broadband was OK for the first few months. Now, with no additional equipment on the system and nothing extra to cause interference, the wifi is totally unreliable. It randomly disconnects from phones, tablets etc then the next day different items won't connect. After a hard reset it lasted 2 days before having problems again. I have tried every channel but nothing helps. Vodafone's official view is that -to quote - 'your contract is for wired broadband. The wifi is not included in this and we have no duty to ensure you can connect wirelessly to your router' They also advised me to switch off the wifi on all phones, tablets etc except when it is being specifically used because the router cannot cope with too many devices at once! Obviously it is only suitable for single people or technophobes!
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-01-31
- Comments
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I wish I had read these reviews before I left sky BB.
I signed up with sky purely on cost. £20 a month for Fibre to cabinet is a brilliant price. However this is where my love for Vodafone broadband ends.
My download speed is quoted as 32mb/s and upload of 8mb/s but thats into the Router. This speed never makes it out to any devices. Constant dropped connections No IPV6 for xbox (be warned this slows it down no end. Vodafone are also traffic shaping horendousley I think this is why its so cheap.
Be warned if you are like me with a wife and 2 kids with probably 20 things connected to the internet Vodafone is not for you.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-12-23
- Comments
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very bad experience. I was told i had capped data, and it wasn't. ended up paying hundred pounds extra and Vodafone doesn't care.
If you request capped data, always request confirmation in writing, otherwise you don't have a way to prove. hope this feedback helps.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-30
- Comments
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Went with vodafone fibre broadband because looked a great deal. Had it for 6 months and it cuts out constantly, lose signal in the kitchen. 4g is better then fibre.
- Location
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- Location
- Lisburn
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-04-22
- Comments
-
Switched from sky, was getting 8mps and a connection that was constantly dropping. Now on 40mps and a flawless connection.... no complaints at all, switching was easy and it was cheap as chips!!! Love the UK call centre too
- Location
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- Location
- Livingston, Scotland
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-04-18
- Comments
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I have been using Vodafone Broadband now since I changed over from BT on 20th March. So far my connection has been constant with no drops at all. On BT, my sky Q mini box had to be restarted about 3 times a week after losing connection with my BT hub. To date my sky mini has lost connection once in 4 weeks from my Vodafone hub. I am sitting out in the back garden writing this review and my hub in in the front room, my connection has only lost one bar. All my Sonos products, my 2 TVs, my Sky and mini box, 2 mobile phones, 2 iPads, printer, laptop and other little wifi devices are all connected and running perfectly. I have had 2 conversations with Vodafone customer services and found them extremely helpful.
This is my experience, so far, with Vodafone broadband. I see that others have had not such a good experience but I certainly have.
Oh and no, I don't work for Vodafone, I'm a retired Police Officer. Would I recommend it, yes.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.