167 Customer Reviews over 5 pages
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- Location
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-04-07
- Location
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- Location
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-13
- Location
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- Location
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-30
- Comments
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I dont need to write an esssy to make a point
Ive got fibre optic vodafone (37mbps) but im getting 5-10 mbps even when right next to it
It keeps dropping out every 5-10 minutes
Customer Service is dreadful, they tell you the most obvious stuff
Overall the broadband is ****, dont get it
- Location
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- Location
- Aberdeen
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-02-25
- Comments
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Absolutely shocking! Came from BT in November with no previous issues to Vodafone where I’ve had nothing but problems.
Continually dropping out & dial up speeds although they insist that there’s no fault. I’m heading to Trading Standards by the end of the week if this isn’t sorted!
Pay extra for another provider, avoid this lot at all costs!!
- Location
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- Location
- Abingdon
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-01-29
- Comments
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Replaced TalkTalk with Vodafone for cost reasons - Vodafone cheaper.Do not make the same mistake! After only 2 weeks of this, frankly unacceptable quality service I shall be terminating the contract the Vodafone (possible in first 30 days).
Never having thought about speeds etc, before because everything worked fine with TalkTalk, it became immediately apparent that the Vodafone Wifi is hopelessly inadequate. Very variable service with varying speeds and drop out the norm. Smart TV - should I really wait 2 minutes for a connection to Netflix? Too much bufferring. Customer services polite and tried to be helpful but have not fixed the issue.
- Location
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- Location
- Aghalee
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-02-16
- Comments
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dreadful broadband and customer service atrocious! changed to Vodapnone on 3rd February due to increasing costs by BT. spent next fortnight on the phone to technical department and called into store twice to try and get a broadband and mobile phone to work, broadband speeds were o.7 upload and 0.4 for download! told it was because router had to be plugged into main phone socket, all equipment ie printer, laptops, tablet, NOW TV box had to be hard wired to router. ended up with nothing working through WIFI and mobile phone permanently locked. absolute disaster contract cancelled within fortnight and back to BT.
- Location
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- Location
- ALNWICK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-06-07
- Comments
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It's dire. Worse than the old dial up systems. Oh, it's gone offline again! Oh it's back now. Better post whilst I still have access to Vodafones mobile broadband network
- Location
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- Location
- ALNWICK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-05-24
- Comments
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Hmm, notice I posted on 21 April! I don't normally do reviews, but Vodafone mobile broadband has deteriated. 10 minutes to open an email, if I can obtain a connection. I no longer find it a useable service, it's possible another area of the country may be ok. It's dire, rather like my mobile phone in 1993
- Location
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- Location
- ALNWICK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-04-21
- Comments
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When it works it's ok'ish. But after 12 years using mobile broadband (Nb. My former supplier doesn't cover my current living location), I'll have to arrange a landline type connection. Vodafone is ok'ish when it works, very unreliable
- Location
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- Location
- Aylesbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-13
- Comments
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I have been with bt and virgin before for many years and never had to call them for any broadband issues ever. With vodafone broadband it seems like dealong with some dodgy company setup only recently. Broadband connection keeps dropping and now the first month bill is like some random amouny which was more than twice the actual contract. I was kept online unnecessarily long without much explanation. One can hear laughter in the background not very professional at all. The agent just reduced the bill and it seems a common occurrence and from them if you call or pay if you don't notice. I signed up because it was cheap and now I can't wait for the contract to come to an end. It is the fastest package and i am in very good location for the fasteat but still it seems very poor connection odd times. Stay away from them
- Location
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- Location
- ayr
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-10-08
- Comments
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poor service terrible speed, got text saying they cant do anything about it.
- Location
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- Location
- Bangor
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-04-17
- Comments
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Absolute shambles! Their 'customer service' is atrocious. No goodwill at all. I was sceptical at first going with Vodafone after a previous bad experience and I was proven right not to go with them. Never ever ever again!!
- Location
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- Location
- Barrow in furness
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-24
- Comments
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The worse broadband I have ever had have contacted Vodafone several times and had engineers out still rubbish rang last week again and was told I would get a new router by Saturday joke never came just phoned again and they said it had t been sent and will defo recieve one tomorrow so I have internet that I can't use as it constantly goes off but they still expect their payment each month
- Location
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- Location
- BECCLES
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-04-24
- Comments
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Vodafone deserve their place at the bottom , the customer service experience is truly awful with incorrect information given out on a regular basis, long waiting times and promises of return calls never materializing. Rudeness is common place with the front line staff poorly trained and be prepared to ride the merry go round of being passed from one department to another as no one has the ability to deal with straight forward problems.If they hope to be on a level with the likes of First Direct for customer service then their only chance would be a complete overhaul from the top down...even then I find it unlikely that a leopard such as Vodafone will ever change its spots.
- Location
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- Location
- Belfast
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-02-02
- Location
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- Location
- BFeJdNKjXYuGcHto
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-07-05
- Comments
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- Location
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- Location
- Birkenhead
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-22
- Comments
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Better with two cartons and a length of string. Constant drop outs, poor service and never ending issues. Never known such a pathetic company to deal with
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-12-20
- Comments
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I wish I had the reviews on this page before purchasing.
I purchased the 50Gb deal for £30 per month for my children to use. After checking my bank account they have charged me £192.50 because unbeknown to me you have to ask for your allowance to be capped. we have allegedly used an additional 50gb and been charged accordingly. what a rip off and to add insult to injury I've just spent the last hour trying to Cancel.
coverage has been crap as well.
- Location
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- Location
- Bognor
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-31
- Comments
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DISASTER, TERRIBLE. Sent faulty dongle, spent 11 months trying to get it working by visiting lots of vodafone shops and calling them. Turned out they'd sent me a prototype which wasnt for public use, and now they wont refund me £378.40 for something I didnt use. SHAMEFUL VODAFONE
- Location
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- Location
- Bow Road, London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-27
- Comments
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Its horrible broadban when I can not even load my facebook. I got a contract with vodafone with the most expensive deal for broadband, it costs me 28/month and they said that the speed is up tp 76mbs/s. However it is actually 10~20mbs/s i think so. When I contact with customer service about this problemm they said that because our lineland speed is low so i have to accept it. How ridiculous they are. PLEASE STAY AWAY VODAFONE BROADBAND
- Location
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- Location
- Brighton
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-16
- Comments
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From the day I got broadband with Vodafone the service signal and reliability has been terrible. I have stuck with it for several months and finally decided to switch. After several calls they are still insisting on charging me an early cancellation charge which I find completely unbelievable. Such shockingly bad customer service it's unreal. What ever you do don't use vodafone!!!
- Location
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- Location
- Bristol
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-12
- Comments
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Very very disappointed with this service, the offer is too good to be true. Dont fall for it. Internet soeed is terrible and they lied and said that the signal for us would be as good if not better than eith sky (who we were already with) i can assure you that we had no problems with sky at all and vodefone are just rubbish.
- Location
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- Location
- Brora, Sutherland
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-12-18
- Comments
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Move from BT due to increasing costs and variable download speed. We were away for the actual switch over but left the Vodafone router plugged in and switched on. On our return the internet download speed had jumped from 6 Mbps to a constant 37 Mbps at less than half the cost of the BT service and free landline to U.K. Mobile calls. So far, no outages. Brilliant - highly recommended.
- Location
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- Location
- BS34 5QD Patchway
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-08-21
- Comments
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I bought my son a dongle a month ago - 10gb and 10gb free for £20.00 pound (a 30 day contract). was told he could bever use 20gb in a month YET we were not told to have it switched off all the time when at home or charging the dongle... three weeks later we get a phone bill £245.50!!!!!!!!
Apparently it updates and downloads each evening automatically and used up 39gb data and now i am stuck with the bill.
I am unemploeyd, single mum and do you think Customer Services would help ??????? NO
I am totally fed up and upon asking to close it i was told to pay for yet another 30 days.
Sick and tired of them and there lack of care and not informing their customers upfront
- Location
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- Location
- Calne, Wiltshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-04-08
- Comments
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Went live yesterday Friday 8/4/17, our 9 Sonos devices failed to work immediately resulting in 2 hours of investigation and a router flash from Vodafone. Fixed the immediate problem and then Saturday morning (9/4/17) slow website speed and wired and wireless devices failing to connect. Extensive call with Vodafone and the eventually admitted that *we* were not a normal family and that there were limits on the number of devices that could connect to their router..... Worked around the problem and installed an old router in access point mode the take all the wireless connections which was fine until about 1800 when connectivity failed completely - result= going back to BT as soon as I possibly can as although they were more expensive we had no problems in three years of usage
- Location
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- Location
- Cambridgeshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-01-16
- Comments
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Guaranteed speed is nonsense. And there is no mechanism to claim the guaranteed 15% discount for not meeting expected speeds.
Switched from EE home broadband to Vodafone home broadband. Access to the usual sites Netflix, amazon, Facebook, YouTube all were terribly slow. Support is impossible to get a hold of. The chat online just sits on "loading". From a Vodafone home phone they charge for calling support and never answer.
As we have Vodafone 4g on mobile we switched to chewing up mobile data. Yes the mobile data rates were faster and more reliable than home broadband.
They had actually limited the home speed to 15mb but guaranteed 25mb.
Went through months (yes months) of support. Changed wifi channels (irrelevant). Changes to the google DNS again irrelevant. They promised to send an engineer out to remove the limit within 48hrs. 2wks later still waiting for the engineer and the line limit to be lifted.
Did I mention there is no way to claim for the 15% discount. It is not in any Vodafone App and the techinical support state they can't authorise discounts.
And the support has more rigorous security than any banking app I have used. If I contact via the app then they should have the account details. And if they are going to reset the router then they should call the house phone. Complete incompetence.
- Location
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- Location
- Canterbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-03-25
- Comments
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Left BT joined vodafone what a mistake don't do it. We joined 23rd of March, broadband did not work from day one, 7 phone calls later by 7 different operators; promising engineers coming out or call backs that never happen. now it appears they have shifted the blame to someone called "outreach" who won't be available until 29th of March. DON'T JOIN VODAFONE unless you like a Basil Fawlty experience, stress and no internet.......ARRGGGGGGHHHHH
- Location
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- Location
- Chelmsford
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-02-10
- Comments
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Appalling service, please never use, router is shocking and you are not allowed your own router. Cannot wait to move supplier
- Location
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- Location
- Chester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-05-31
- Comments
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Up to 38mbs they say. I'm actually getting 4-5 Mbps!
Switched from BT where I was getting 38mbs so not impressed with Vodafone fibre so far. Avoid like the plague?
- Location
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- Location
- Chesterfield
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-16
- Comments
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Stay away. Wi-Fi does not exist. Rubbish customer care. Ticking days of contract so I can move
- Location
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- Location
- Conwy
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-05-11
- Comments
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Sorry Vodafone. The actual mobile connection here is pretty good, but the mobile broadband is shocking! Generally it varies between 0.5Mb and 3Mb and often drops out all together. Let's face it, that's pathetic. And what on earth could the excuse be? We can see the telephone mast right at the bottom of the valley! If you wasn't the only provider in this area I would have cancelled this contract long ago.
- Location
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- Location
- Cork
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-07-06
- Comments
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Complete disaster. Coverage is spotty and inconsistent. Doing well if we get 100-300 Kbps. For €60 a month you'd expect a bit more. Usually now we just tether off our tesco mobile which is much better. What really irritates me is that it's completely impossible to speak to a rep or anyone at Vodafone about it. For that kind of money you'd at least expect to be able to express your frustration. But they'd rather everyone just left their poor reviews here I guess.
- Location
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- Location
- County Durham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-11
- Comments
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Four years fibre broadband with EE & later, sky. Their routers connected and stayed connected at around 34 to 35 me.
For a week this was the same with Vodafone then it dropped to just over 27 then fell in stages to 22.4 - which by an amazing coincidence is the exact minimum speed for their service level agreement.
in short their support staff said there's nothing they can't do anything about it. They can't raise a fault report as it's within their minimum speed guarantee.
DO NOT FALL FOR THE DEALS THEY OFFER! - THEY ARE CHEAPER FOR A REASON - ALMOST HALF THE SPEED OF OTHERS & VERY POOR TECHNICAL BACKUP.
- Location
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- Location
- Crawley
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-01-19
- Location
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- Location
- Cwmbran
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-12-30
- Comments
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This has to be the worst broadband I have ever had, It buffers on every device I have in the house it makes watching anything on TV on line services stressful to the point where you give up watching anything and watch normal TV. It keeps dropping off certain devices in the house at random
I am counting the days I can end this nightmare and go back to SKY
- Location
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- Location
- Devizes
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-01-21
- Comments
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Setting up the account didn't work first time, they then sent three routers so the internet wouldn't work until they sync the correct router serial number. Customer service is awful. Have had to reset account every time I try to log in. Now log in doesn't work if you use Safari (Apple) browser
- Location
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- Location
- Donnington
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-11
- Comments
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I have took out a plan with Vodafone just over two weeks ago unfortunately we are in a position that we cannot get unlimited broadband locally so after a recommendation from the neightbour and the advise of the the store representative at currys that there is no option for more than 50GB we have picked your home wifi package which we were pretty happy with.
My understanding was that it cannot go over the 50GB limit or at least I would get notified if it did which is what would have happened if we also had a mobile connected to the account.
Our internet stopped working today so I quickly installed the app and to my surprise there was 65GB usage showing.
I have called vodafones advisor to ask regarding the usage potential addons etc he advised me that I have gone over and the extra 15GB will cost us close to 200 pounds.
I have tried to ask him to apply the add-on for this month as the month wasnt over so we have 65GB and a cap set for the future plus an online account so I can manage it better as I havent been suggested this before. He was insisting that I have to pay these charges.
If I knew I do not get notified I would have downloaded the app the least or if I was suggested an online account/data cap on our last call when I was trying to change the billing date I would have done that,
This was our first and probably last experience with vodafone as it stands I have cancelled our monthly deal now I am sorry it ended like this as the plan would have suited us with the additional 15GB add on but having to pay almost 200 pounds for a bill that should have only come to 50 is way too much and I do not feel like you they want your custom but your money.
I asked to speak to the manager but nobody would speak to me.
- Location
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- Location
- Dungannon
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-13
- Comments
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Horrendous. Switched from Sky 6 months ago. When it works speed is ok. The router is clearly the result of a primary school competition. It frequently drops out and unless you are sitting on top of it, signal strength is rubbish. Like to go into a different room and still have broadband? Forget about it. Rubbish. Service also dropped off for 2 days. Called customer service. Lady told me expect a call back from an expert. Thank God I didn't plan my life around this call, as it never took place. The service drops in and out for hours at a time randomly. Simple lesson. You get what you pay for and in this instance you get very very very little. Don't be duped. Stay with your provider. Unfortunately I'm stuck for another 12 months.
- Location
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- Location
- east london
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-29
- Comments
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I switched from bt broadband to vodafone broadband last year, the worst thing i have ever done, the speed is terrible and constantly cuts out, i went for a deal which included a iPhone 6 and home broadband as i have been a vodafone customer for 16 years,i am now looking at other broadband providers, if vodafone want to keep there customers they should provide a better service.
- Location
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- Location
- East Sussex
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-11-28
- Comments
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I signed with Vodafone on the strength that they had a comprehensive international calling add-on particularly as it includes UAE - it doesn't and that was a great disappointment and why I left (I may as well get free European football with an alternative provider)
For those who dont need the international option I actually rate the broadband and the very helpful UK based support team.
A couple of installation teething problems were resolved quickly and compared to some providers (especially those who have weak security systems) Broadband speed was almost double for download and 4 times faster for upload.
If I can get a better international deal I will stay with them
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.