Vodafone Mobile Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.
Recent Customer Ratings for Vodafone
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 149 customer ratings since 2020-03-11 (Show all time ratings)
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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
157 Customer Reviews for Vodafone Mobile Broadband
| Reviewer | Location | Reviewing | Date | Ratings |
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Had it for nearly a year and without fail the quality is shoddy at best and non existent at worst, connection constantly fails and disconnects no matter what device you use. Makes even watching a short clip or messaging people a pain. Whatever you do don't get Vodafone broadband |
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| Zhen | Vodafone Mobile Broadband | 2018-04-07 | ||
Terrible service. Router doesn't work well. Doesn't support media servers such as synology |
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| Sa | Vodafone Mobile Broadband | 2016-10-13 | ||
I dont need to write an esssy to make a point |
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| Kane | Vodafone Mobile Broadband | 2017-11-30 | ||
Absolutely shocking! Came from BT in November with no previous issues to Vodafone where I’ve had nothing but problems. |
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| YvonneM | Aberdeen | Vodafone Mobile Broadband | 2018-02-25 | |
Replaced TalkTalk with Vodafone for cost reasons - Vodafone cheaper.Do not make the same mistake! After only 2 weeks of this, frankly unacceptable quality service I shall be terminating the contract the Vodafone (possible in first 30 days). |
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| Tonka | Abingdon | Vodafone Mobile Broadband | 2019-01-29 | |
dreadful broadband and customer service atrocious! changed to Vodapnone on 3rd February due to increasing costs by BT. spent next fortnight on the phone to technical department and called into store twice to try and get a broadband and mobile phone to work, broadband speeds were o.7 upload and 0.4 for download! told it was because router had to be plugged into main phone socket, all equipment ie printer, laptops, tablet, NOW TV box had to be hard wired to router. ended up with nothing working through WIFI and mobile phone permanently locked. absolute disaster contract cancelled within fortnight and back to BT. |
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| Berry McCrae | Aghalee | Vodafone Mobile Broadband | 2017-02-16 | |
I have been with bt and virgin before for many years and never had to call them for any broadband issues ever. With vodafone broadband it seems like dealong with some dodgy company setup only recently. Broadband connection keeps dropping and now the first month bill is like some random amouny which was more than twice the actual contract. I was kept online unnecessarily long without much explanation. One can hear laughter in the background not very professional at all. The agent just reduced the bill and it seems a common occurrence and from them if you call or pay if you don't notice. I signed up because it was cheap and now I can't wait for the contract to come to an end. It is the fastest package and i am in very good location for the fasteat but still it seems very poor connection odd times. Stay away from them |
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| Ash | Aylesbury | Vodafone Mobile Broadband | 2017-11-13 | |
poor service terrible speed, got text saying they cant do anything about it. |
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| bob | ayr | Vodafone Mobile Broadband | 2018-10-08 | |
Absolute shambles! Their 'customer service' is atrocious. No goodwill at all. I was sceptical at first going with Vodafone after a previous bad experience and I was proven right not to go with them. Never ever ever again!! |
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| Guy | Bangor | Vodafone Mobile Broadband | 2018-04-17 | |
The worse broadband I have ever had have contacted Vodafone several times and had engineers out still rubbish rang last week again and was told I would get a new router by Saturday joke never came just phoned again and they said it had t been sent and will defo recieve one tomorrow so I have internet that I can't use as it constantly goes off but they still expect their payment each month |
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| Elaine | Barrow in furness | Vodafone Mobile Broadband | 2016-10-24 | |
Vodafone deserve their place at the bottom , the customer service experience is truly awful with incorrect information given out on a regular basis, long waiting times and promises of return calls never materializing. Rudeness is common place with the front line staff poorly trained and be prepared to ride the merry go round of being passed from one department to another as no one has the ability to deal with straight forward problems.If they hope to be on a level with the likes of First Direct for customer service then their only chance would be a complete overhaul from the top down...even then I find it unlikely that a leopard such as Vodafone will ever change its spots. |
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| ANDREW | BECCLES | Vodafone Mobile Broadband | 2016-04-24 | |
I would tell you about Vodafone broadband if I had ever actually managed to get it!! Initially ordered the start of January being told I wouldn't need to be at home to have it installed. However after engineer visit turns out I did need to be there. After numerous phones calls and waiting managed to get 2nd engineer visit arranged for the start of February. My mum came & waited in my house all day & no engineer turned up. Vodafone didn't even bother to phone & let me know. I have decided if this is a sign of things to come I should cancel before I get involved with a company who are completely disorganised & incompetent |
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| Jenny | Belfast | Vodafone Mobile Broadband | 2017-02-02 | |
Better with two cartons and a length of string. Constant drop outs, poor service and never ending issues. Never known such a pathetic company to deal with |
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| Paul | Birkenhead | Vodafone Mobile Broadband | 2017-09-22 | |
I wish I had the reviews on this page before purchasing. |
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| Mr Lavin | Birmingham | Vodafone Mobile Broadband | 2017-12-20 | |
DISASTER, TERRIBLE. Sent faulty dongle, spent 11 months trying to get it working by visiting lots of vodafone shops and calling them. Turned out they'd sent me a prototype which wasnt for public use, and now they wont refund me £378.40 for something I didnt use. SHAMEFUL VODAFONE |
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| UNHAPPY CUSTOMER | Bognor | Vodafone Mobile Broadband | 2018-07-31 | |
Its horrible broadban when I can not even load my facebook. I got a contract with vodafone with the most expensive deal for broadband, it costs me 28/month and they said that the speed is up tp 76mbs/s. However it is actually 10~20mbs/s i think so. When I contact with customer service about this problemm they said that because our lineland speed is low so i have to accept it. How ridiculous they are. PLEASE STAY AWAY VODAFONE BROADBAND |
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| Linh Nguyen | Bow Road, London | Vodafone Mobile Broadband | 2017-03-27 | |
From the day I got broadband with Vodafone the service signal and reliability has been terrible. I have stuck with it for several months and finally decided to switch. After several calls they are still insisting on charging me an early cancellation charge which I find completely unbelievable. Such shockingly bad customer service it's unreal. What ever you do don't use vodafone!!! |
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| Luisa | Brighton | Vodafone Mobile Broadband | 2017-11-16 | |
Very very disappointed with this service, the offer is too good to be true. Dont fall for it. Internet soeed is terrible and they lied and said that the signal for us would be as good if not better than eith sky (who we were already with) i can assure you that we had no problems with sky at all and vodefone are just rubbish. |
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| Maryam | Bristol | Vodafone Mobile Broadband | 2016-10-12 | |
Move from BT due to increasing costs and variable download speed. We were away for the actual switch over but left the Vodafone router plugged in and switched on. On our return the internet download speed had jumped from 6 Mbps to a constant 37 Mbps at less than half the cost of the BT service and free landline to U.K. Mobile calls. So far, no outages. Brilliant - highly recommended. |
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| Ian | Brora, Sutherland | Vodafone Mobile Broadband | 2016-12-18 | |
I bought my son a dongle a month ago - 10gb and 10gb free for £20.00 pound (a 30 day contract). was told he could bever use 20gb in a month YET we were not told to have it switched off all the time when at home or charging the dongle... three weeks later we get a phone bill £245.50!!!!!!!! |
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| Anna Louise | BS34 5QD Patchway | Vodafone Mobile Broadband | 2016-08-21 | |
Went live yesterday Friday 8/4/17, our 9 Sonos devices failed to work immediately resulting in 2 hours of investigation and a router flash from Vodafone. Fixed the immediate problem and then Saturday morning (9/4/17) slow website speed and wired and wireless devices failing to connect. Extensive call with Vodafone and the eventually admitted that *we* were not a normal family and that there were limits on the number of devices that could connect to their router..... Worked around the problem and installed an old router in access point mode the take all the wireless connections which was fine until about 1800 when connectivity failed completely - result= going back to BT as soon as I possibly can as although they were more expensive we had no problems in three years of usage |
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| steve Pritchard | Calne, Wiltshire | Vodafone Mobile Broadband | 2017-04-08 | |
Guaranteed speed is nonsense. And there is no mechanism to claim the guaranteed 15% discount for not meeting expected speeds. |
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| A khan | Cambridgeshire | Vodafone Mobile Broadband | 2019-01-16 | |
Left BT joined vodafone what a mistake don't do it. We joined 23rd of March, broadband did not work from day one, 7 phone calls later by 7 different operators; promising engineers coming out or call backs that never happen. now it appears they have shifted the blame to someone called "outreach" who won't be available until 29th of March. DON'T JOIN VODAFONE unless you like a Basil Fawlty experience, stress and no internet.......ARRGGGGGGHHHHH |
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| andrew | Canterbury | Vodafone Mobile Broadband | 2016-03-25 | |
Appalling service, please never use, router is shocking and you are not allowed your own router. Cannot wait to move supplier |
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| Jon Roworth | Chelmsford | Vodafone Mobile Broadband | 2017-02-10 | |
Up to 38mbs they say. I'm actually getting 4-5 Mbps! |
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| P Taziker | Chester | Vodafone Mobile Broadband | 2016-05-31 | |
Stay away. Wi-Fi does not exist. Rubbish customer care. Ticking days of contract so I can move |
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| James | Chesterfield | Vodafone Mobile Broadband | 2017-03-16 | |
Complete disaster. Coverage is spotty and inconsistent. Doing well if we get 100-300 Kbps. For €60 a month you'd expect a bit more. Usually now we just tether off our tesco mobile which is much better. What really irritates me is that it's completely impossible to speak to a rep or anyone at Vodafone about it. For that kind of money you'd at least expect to be able to express your frustration. But they'd rather everyone just left their poor reviews here I guess. |
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| Adele | Cork | Vodafone Mobile Broadband | 2020-07-06 | |
Four years fibre broadband with EE & later, sky. Their routers connected and stayed connected at around 34 to 35 me. |
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| DerekC | County Durham | Vodafone Mobile Broadband | 2017-11-11 | |
I signed up for 30GB/month data only , 1 year contract for mobile broadband with Vodafone . This was to use mainly abroad at our holiday home in continental Europe plus on other holidays. Unfortunately I soon realized that I was getting less than the half of the data amount I was paying for. I understand that all other operators (O2, Three etc) clearly state that you can only use a proportion of you data allowance in EU mainland... Vodafone kept saying that they were allowing me to use whole 30GB abroad which was not true . The data were disappearing from my monthly allowance even if we were not switching the mifi device on... Anyway I kept paying for this substandard service for the whole year and stopped my DD as soon as the contract expired. Called them 2 weeks later and was told tha they will still charge me for the whole month after the contact finished as I was supposed to give them 30 days notice. Their T&C clearly state that you can cancel the contract " without termination fee if the service is poor for unreasonable amount of time " Well, the service was "poor" for the whole year... and the contract has ended up already but they still want more money!. STAY AWAY |
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| Dr JP | Crawley | Vodafone Mobile Broadband | 2020-01-19 | |
This has to be the worst broadband I have ever had, It buffers on every device I have in the house it makes watching anything on TV on line services stressful to the point where you give up watching anything and watch normal TV. It keeps dropping off certain devices in the house at random |
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| James | Cwmbran | Vodafone Mobile Broadband | 2016-12-30 | |
Setting up the account didn't work first time, they then sent three routers so the internet wouldn't work until they sync the correct router serial number. Customer service is awful. Have had to reset account every time I try to log in. Now log in doesn't work if you use Safari (Apple) browser |
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| Colin Keane | Devizes | Vodafone Mobile Broadband | 2018-01-21 | |
I have took out a plan with Vodafone just over two weeks ago unfortunately we are in a position that we cannot get unlimited broadband locally so after a recommendation from the neightbour and the advise of the the store representative at currys that there is no option for more than 50GB we have picked your home wifi package which we were pretty happy with. |
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| Greta | Donnington | Vodafone Mobile Broadband | 2017-11-11 | |
Horrendous. Switched from Sky 6 months ago. When it works speed is ok. The router is clearly the result of a primary school competition. It frequently drops out and unless you are sitting on top of it, signal strength is rubbish. Like to go into a different room and still have broadband? Forget about it. Rubbish. Service also dropped off for 2 days. Called customer service. Lady told me expect a call back from an expert. Thank God I didn't plan my life around this call, as it never took place. The service drops in and out for hours at a time randomly. Simple lesson. You get what you pay for and in this instance you get very very very little. Don't be duped. Stay with your provider. Unfortunately I'm stuck for another 12 months. |
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| Ciaran | Dungannon | Vodafone Mobile Broadband | 2017-03-13 | |
I switched from bt broadband to vodafone broadband last year, the worst thing i have ever done, the speed is terrible and constantly cuts out, i went for a deal which included a iPhone 6 and home broadband as i have been a vodafone customer for 16 years,i am now looking at other broadband providers, if vodafone want to keep there customers they should provide a better service. |
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| william | east london | Vodafone Mobile Broadband | 2016-10-29 | |
I signed with Vodafone on the strength that they had a comprehensive international calling add-on particularly as it includes UAE - it doesn't and that was a great disappointment and why I left (I may as well get free European football with an alternative provider) |
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| David W | East Sussex | Vodafone Mobile Broadband | 2016-11-28 | |
Terrible experience. Modem arrived late. Then I was not connected on the day as promised, which is a big deal as I work from home. Customer service was curteous but totally unhelpful. They could only parrot stock replies. Switching faster than you can say Jack Robinson. Stay away. Do not touch this with a ten foot pole. |
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| spinner003 | Edinburgh | Vodafone Mobile Broadband | 2017-07-31 | |
Purchased a £15 a month contract with Vodafone while living in the UK. I've only just found out two months later I'm being charged nearly £80 extra during this period for a few calls to Ireland, something I did not realise incurred extra charges. |
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| Laurie | Edinburgh | Vodafone Mobile Broadband | 2016-12-08 | |
I recently joined Vodafone broadband and have been frustrated a lot by the way they handling of calls from their customers, I waited on line for more than three hours to listen to the music and the message of apology recorded, was bad decisions to join this company |
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| Mai Ali Albashir | Edinburgh | Vodafone Mobile Broadband | 2017-09-08 | |
The service must be one of the worst going since day one I have had nothing but problems with this Internet provider I have had about 50 technicians, to my property and one technician says they do not know what the problem is but they can't rectify for home broadband and landline service Vodafone has to be worst but I have to say I have never had a problem on your cell network they should just stay with the cellular side of the network |
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| Ernie Ross | Edinburgh | Vodafone Mobile Broadband | 2017-10-02 | |
I gave up on Virgin after yet another fault with agent restarting my router for the 5th time and claiming my slow bandwidth was due to having wifi disabled. Also when I cancelled they claimed Netflix would buffer with anything less than 100mb. Terrible! Got my Vodafone router through the post. Plugged it in on the date. Got my advertised download and upload speeds on the date I was told. Can't give all full marks as not had it that long but to date very good. |
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| Chris | Epsom | Vodafone Mobile Broadband | 2017-08-16 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
