Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.4 stars

Based on 818 customer ratings since 2019-11-24 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

264 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
The first few weeks of mobile broadband via Huawei router were good - high speeds, low latency. Convienently, after the 14 day cancellation period had expired the connection nose dived and hasn't been the same since. I can't even explain why this is bad, it's just inonsistent. For example, once I am actually onto Youtube or Netflix or whatever and I'm streaming then it's fine, but loading the basic website or google etc takes so long - I'm talking 5-10 minutes just to load google search results. Again, convienently, when I do a speed test it gives good results! But this doesn't actually translate to the usability of the connection.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shropshire Three Mobile  
It took 20 minutes on the phone with customer service, that as the phone provider, they are the only ones who can give me an “unlock code”. Phones issued after 2014 don’t need one, but my phone was issued 2012. Why wasn’t that the first question they ask? Instead I have to argue for 20 minutes that I do need an unlock code, even the phone screen is asking for a lock code. The people at the call centre in India, talk over you and do not let you finish your sentences. ABSOLUTE NIGHTMARE TO DEAL WITH
  • Satisfaction
    1 star
  • Customer Service
    1 star
United Kingdom Three Mobile  
I have written probably just one bad review in my life and only because it was really bad, this is the second one.
The first thing is their customer service. I have been using broadband from Relish for 4 years before Three took over. I have never had any problems with Relish. I used to have nearly the full signal.
I live near Holborn and not so long ago my signal dropped to the minimum and my internet basically doesn’t work.
When I made a decision to move here, due to some circumstances Relish was my only option and still is. I was basically dependant on it. Now, it caused me loads of troubles.
When I called the customer service, my call was transferred 4 times and they asked me the same questions. It was a mess. When finally somebody decided to talk to me, they were asking me some random numbers and information. It seemed like they had no idead what are they talking about. At the end I was told that my broadband is not registered and that I can’t be helped. RIDICULOUS!! Despite the fact I was paying my bills and using my broadband before. I gave up really frustrated and tried to call them again later.
This time I wasn’t transferred. Their support guy, who seemed like he knew was he was doing, managed to find my account without issues and started looking into the problem.

Not here comes the second part. I was told that one of the cell towers was removed and there is nothing he can do. Without ANY warning. No emails, messages NOTHING. What a disgrace to their customers!!! I have never experienced anything like that in my life. That’s how they value their customers. I asked to speak with somebody higher and I was told that it is not possible. It wasn’t his fault, so I didn’t want to vent my anger on him. Until now I am still struggling to find a replacement. I have already had some problems with Three before. Now, I am changing my mobile network too. I have heard some bad stuff about them from my friends and I was warned. I think I have learned my lesson. The most people I know have a different one or are changing their network.
I hope that this will help the rest of you who are still deciding to or not to go with this company and I strongly recommend to AVOID it. For some people it may work, but once you start having some problems, you can’t rely on them at all!!! It seems like you are secondary or none to them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London, Holborn Three Mobile  
Don't sign up for broadband with this company. like other sunscribers the first 4 weeks was good. After 4 weeks the speed is between 2mbps and 12mbp and constantly drops signal. The router is useless, 4G poor, 3G bit better but poor speeds. As for 5G ready they can't get 4G ready. Customer service is basically non-existant. I'll give them another month. If they can't provide the service they advertised they wont be getting my money. I've seen other posts on here where people still pay for a bad service, if we all refused to pay they would soon buck their act up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N.I Three Mobile  
Worst mobile provider I've ever been with, customer service no * network no * cost too much ,ie with Three £43 month for rubbish service, now I'm with Tesco that are BRILLIENT £18 mnth EXELLENT service far more data,min, texts , never again will I have anything to do with three, look at trustpilot reviews first 30 three reviews 1 red star.
  • Satisfaction
    1 star
  • Customer Service
    1 star
CAMBRIDGE Three Mobile  
Misinformed in Three shop when signing a two year dual service 'watertight' contract. Hours of phone calls to customer service because they do not respond to my complaints on their website. After contacting OFCOM, I have asked them to put things in writing, but they don't. They just ring, which makes it difficult to get the necessary documentation to justify a 'letter of deadlock'. Poor to non-existent mobile WiFi coverage. They advertise free 4G - but don;t have 4G cover in areas where most other providers do.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Three Mobile  
Very very slow internet! People that you can't understand on phone, coverage poor, very poor staff at 3 store west quay, been with you a a few years,you have changed!!!!!! Will be getting out of this contact ASAP!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Three Mobile  
We used a 3 Mi-Fi hub while we were waiting for our permanent Internet to be installed. The signal is terrible it barely ever works but we still get huge additional charges every month as we have apparently gone over our 40gb data allowance even though it is only used about 3 days a month as it is so terrible. We asked for a cap to be put on the account so that when we hit 40gb we don't start getting charged per gb used but we still get massive charges. They've also made it really difficult to cancel. Would not recommend them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
Totally disgusted with Three. I took out a mobile contract in 2012, which was terminated after the contractual term had ended. Last month, out of the blue, I received a letter from Debt Collectors asking me for an outstanding balance of £31.00.
So, after four years, THREE decided that their only option was to send in Debt Collectors. If, at the termination of my contract, there was an outstanding balance why was it not collected by direct debit? Absolute joke! I asked Moorcroft Debt Recovery Ltd to provide an account statement showing Invoices and payments and all I have received is a letter confirming the date I took out the contract and the balance. Shocking - buyer beware!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Caerphilly Three Mobile  
Absolutely terrible customer service. They charged me for 2 further months after I called them to say I moved, yet left me no messages. I was a loyal customer for years and now they charged me for months I didn’t use. The broadband was slow and definitely unreliable. I will never be using their services again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
The worst provider I have ever dealt with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Mubvumbi Three Mobile  
I have been with almost every phone provider and Three is by far the worst I had to cancel the contract within the colling off period. Three market an International sim so you can use calls, texts and data abroad. Nowhere on the website does it mention this actually only lasts for 2/3/4 (they still can't give a definite answer) until you are charged premium rates for using your phone abroad. I cancelled and have reported to ASA (Advertising Standards Authority) In addition to get my PAC code took my 10 days of constant calling (average hold time 45 minutes) to be put through to Mubai and to be told no comprende on most issues. A manager was due to call me back on 4 occasions during this time. They are so unhelpful. I really can't believe their service. Vodafone however text me my PAC code after leaving and their wait time is merely 5 minutes. I think i'l rejoin. DO NOT go with Three. They are an absolute Joke. also when you go into store they ask to scan your passport before giving you a sim card. I find this highly unnecessary (I mean it's not US border control And since three recently suffered a hack I think its a consumers right to be more careful as to where their unnecessary details are held.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Three Mobile  
Bought a new 24mth contract from THREE which came with a samsung mobile phone. Three months later the phone just became unusable, not least due to the garbage bloatware THREE preinstall, most of which I had uninstalled. It still left little imovable scabs, one was every time I touch the fone asking if I want to install THREE apps etc - Then the horror story really begins. THREE customer service just happened to mention fone warranty was ONE year, not the two years I signed up to. They also tried to get samsung to deal with the problem, giving me the runaround. I said my contract is with THREE YOU sort it out. Said they would send a new phone. never did. Made an official complaint and every step was blocked by them misusing the data protection act and claiming they cannot talk to me via email unless I give security details, despite the case already being open. So it was ok for me to send sensitive data but not for them. It then just became farcical and I gave up. They then advised I couldnt even complain to the ombudsman!!! A big fat lie. The network service itself was 2nd rate too. Many black spots and 3 and 4g unusable often. The company is a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Lincs Three Mobile  
The worst network in the UK and their customer service is waste of time as they made me stay on call for 30 minutes; transfered from one department to another as I'm trying to get PAC Code to transfer my number over to another network but they told me to call back tomorrow so they would give me PAC code, apparently generating this code is rocket science according to three.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Three Mobile  
Terrible customer service, prices too high and no offers for me being an existing customer. their packages are for so little mobile data compared to everywhere else. I pay £10 for 15GB of data with BT on Monthly contract now. They want £10 for 500MB on monthly contract. What a rip off. Steer clear.
  • Satisfaction
    1 star
Sudbury Three Mobile  
I decided to join three mobile and get a contract SIM. Worst thing I could have possibly done. The first 6 months was meant to be half price. £11.50! But, they charged me that PLUS the full amount. They admitted to charging me too much and would not refund me. So, therefore, I cancelled the contract SIM. They are now threatening me with an outstanding balance of £213!! For cancelling. Threatening to take me to court etc. Keep sending letters, emails, you name it. I don't believe I should pay this money as my actual mobile did not come from three it was just the SIM card and they are expecting me to pay this for their mistake. Just don't go with three it's the worst and they do this to everyone and the signal with them are rubbish anyway I'd recommend going with something like virgin network rather than three.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fife Three Mobile  
no stars really went from vermin thinking this would be mobile anywhere what a mistake rubbish 3 i live in a built up area with loads of masts poor strenght dropping out just poor wish i had not botherd
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester Three Mobile  
Absolutely appalling service, asked few times to use my phone abroad, as they have 16 feel at home destinations, now im in USA still cannot use the mobile to make calls. Questions is why do I have to stay with 3 as I cannot use my phone, they confirmed few times that I can use it. Fck this company I have 3 contracts will cancel all of them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Three Mobile  
Oh dear, I have the same tale of woe that everyone else is posting. When I first switched to three mobile broadband last year it was good enough - getting ~7mbps. But now the service has dropped to the point that web pages won’t load and the servers can’t be contacted. Right now I have 0.4 mbps. A lot of the day it is totally non-functioning. But I have full signal strength. So clearly it is a throttling issue that 3 are doing. They have oversold their capacity until no one gets any. I have tried complaining but it is a futile waste of many hours and nothing is resolved. Why is it so difficult to complain to them? - and why don’t they take the complaints seriously? I have many neighbours who are in the same situation – all wishing they were not with 3 – so it is not just my equipment. Earlier this year I complained and they reset something on the network, and suddenly service was resumed. (removed the throttling?). But it had all dwindled to nothing. Full signal strength and no delivery sums them up. And they don't want to know.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Three Mobile  
Me and my wife bought a dongle/ broadband from Three and have since had to buy another 3 sim cards for it! The internet is intermittent and constantly cut outs. We have rung them more times than I can remember and every time they try sell us more products!...the last call they wanted £50 for a new dongle and for us to up the monthly contract by £5! We are currently on a 10gb/ £15 a month plan and barely use any of the data as no websites will load! I have got sick of the excuses and have now finally cancelled the contract, our last bit of internet runs out in a couple of weeks. We have finally decided to pay for Wifi installation to avoid this thieving, cheating, corporate company. Please do not feed this company with anymore of your hard earned money as they will not give you the service they promise!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Three Mobile  
We took up a contract in March as we had just moved into a new apartment and they assured us that the contract could be cancelled whenever and we would only be charged for data used.
2 weeks after taking up the contract (April 2020) we tried to cancel as we now had a better deal (better service and price) and they said we could not cancel due to COVID and to wait until they reopened their cancellation service and we would be refunded due to the wait as we were no longer using this service.
Now in June, we tried 3 times to cancel and we've had various excuses (computer system is down/not able to cancel atm), I finally got through today via telephone and was not able to understand the person on the other line (terrible signal on their end which is ironic) and have been informed that there will be no refund and that they are going to take another £30 next month prior to cancelling!!
Avoid this company at all costs!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horsham Three Mobile  
I have spent four months trying to get out of a one year MIFI contract (that finished in July) for a device I lost in the spring. I have spent hours and hours, just to be fobbed off. Just awful service. AVOID!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abingdon Three Mobile  
Overall satisfaction/broadband speed/reliability -10.

There's Broadband "IS NOT FIT FOR PURPOSE"

Therefore, when they take your money, they are COMMITING FRAUD.

They don't care because they know that they cannot be touch.

Considering the amount of complaints, shouldn't Someone be held accountable.

How about the GOVERNMENT WHO GIVE 'THREE' THEIR LICENCE.

Why should customers have to deal the stress of complaining to the Ombusdman. Clearly, these Ombusdman don't work.

I received a TEXT FROM 'THREE' INVITING ME TO COMPLAIN TO THE OMBUSDMAN. ARE 'THREE' WORRIED.

Instead of complaining on these sites - as that doesn't seem to WORRY 'THREE' EITHER, perhaps some Legal minds/anyone that knows/expert in how to start a petition, or something, to have 'THREE's' LICENCE EVOKED.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
its a pity i have to give 1 star because they dont deserve it.I have to log in every 5 minutes so its impossible to do anything.I contact customer service who blame everything they can think of weather.location.congestion ect but what it boils down to is they charge for something they dont provide..Absolutely useless,dishonest company..do not waste your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
great yarmouth Three Mobile  
They cancelled my contract without my authorization, and now making excuses that it was cancelled mistakenly and cant be reinstated, while 3 is still taking payment from my account. I have this number since last 9 years and now struggling to get my number back from them. Terrible terrible, avoid them.
Had 2 contract with them, cancelled 1, and now will cancel 2nd as well when i will get my number back (if i could).
  • Satisfaction
    1 star
  • Customer Service
    1 star
Luton Three Mobile  
Got the mobile broadband for a 12months contract. It's been poor for the last 6 months and when I finally decided to cancel they managed to talk me into it again promising a new device type after a dozen hours wasted on customer service. They sent me the same device with service beeing as poor as before. The mocking they handled my situation is incredible, all they've done is to waste my time again and again. Just now I told the guy in the live chat I just want to cancel and not waste any of my time, he asked to speak on the phone, told him I can't and I gave permission for somebody else to finish the process. They called the other person just to waste another 5 minutes with details verification and conclude that nothing can be done without the main person on the contract on the phone. I have never heard of anything similar before, Customer Service seems like a bunch of incompetents running a scam from their basement. Insane mocking and disrespect to me as a customer. Of course, I'll have to pay the full contract anyway,no matter how bad the service was for the usage period. They don't even have a capable technical team, when they called to troubleshoot my device they asked 0 tehnical questions just basic, irelevant settings matters. Insane that this company is running a bussiness in UK. Never felt more disrespected on my own dime. Don't get the service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salford Three Mobile  
Some advice for people who are looking to get something sorted with a problem with Three.
1 - Download a free app that records your telephone conversations.
2 - Prior to going to the Ombudsman, pay the £10.00 fee to Three and get all your calls/correspondence re your problem via Freedom of Information.
I had reason to contact Three over a phone problem. I think it is fair to say I was misled and lied to over the two months it took to sort my complaint.

You need evidence, evidence and evidence!
  • Satisfaction
    1 star
  • Customer Service
    1 star
UK Three Mobile  
Worst service I have ever had from Lincoln 3 mobile shop, after having upgraded mobile I found when I got home that they had supplied wrong sim card , old sim had by this time been de-activated. I rang the shop, the person answering phone actually laughed at me and said staff had given me wrong sim , said there was nothing they could do . I rang 3 customer support who said they could send me a sim in two days aand could not reactivate my old sim. I am a single dad and need my phone and also need it for work. In the end I had to do a 40 mile round trip to the Lincoln store to get sim replaced where the staff thought it was funny. I have been a customer of 3 for many years , I would never recommend 3 again and would advise all to avoid Lincoln branch
  • Satisfaction
    1 star
  • Customer Service
    1 star
Lincoln Three Mobile  
UNRELIABLE - SPEED USELESS
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WELLINGBOROUGH Three Mobile  
what a waste of money Huawei A1cube cant watch a decent film or football draging speach advertisments still on when films on what the hell is going on
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
walsall Three Mobile  
I can honestly say I have never received worst customer service in my life! Have had problems with coverage ever since I've joined and have tried to resolve this. Like others I have been told to take a drive and see if my phone works elsewhere. Have contacted 3 customer service team on various occasions and have found them to be rude, obtrusive and generally unpleasant. I would not recommend 3 Mobile to my worst enemy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Ingleton Three Mobile  
network coverage is dreadful and they would not give PAC in the end of my contract but instead like parrots try selling me their network for 1,5 hour. I ve been on 2 year contract, dont you think i made up my mind about your network?!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Three Mobile  
Pretty much is realist here what others have truly said in their reviews... Awful, very slow connection (on SIM only) everything slowed down. Previous provider EE. I had no problems. Customer service abysmal. Left me waiting an hour twenty minutes, then, as others have said, they ended the call... Don't do it. Cheap but not worth it...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Three Mobile  
Very bad experience with Three Mobile. They make you buy a second SIM with a plan, when you buy a phone with them, so you end up paying your device, your normal package plan + another Plan for a SIM. Basically, it's their policy, so prepare yourself to pay! After two years paying my number and another SIM with a basic tariff, that I have never used, they make me cancel this other SIM plan (after the contract expired after these two years) and make me pay another £30 pounds, only to close this SIM, which, of course, I never used.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
I'm so sick of them, leaving after being a long time customer.

They refuse to help me, and I've had numerous emails with rude and arrogant staff. They've doubled their prices on some contracts, and I'm not prepared to pay it.

Clearly Three don't give a damn about their customers, and people seem to be leaving like rats off a sinking ship. Personally I'm glad to be rid of them, and don't recommend them to anyone at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Three Mobile  
I got a 300 minutes + 3000 texts + 12GB data to which cost me GBP20.

My problem are :
1. There are too much slower of data connection
2. There are too ofter 'disconnect' issue during surfing online
3. There are too much often 'NO SERVICE'.

It's not good to complaint, besides its not type of people who like to do so but all I can say here is.. I made a mistake when I thought that UK has its all the most highly quality both of services and performance. It's so embarrassing when I realise that is just wast't true at all

This is would be the first, and the last I'd use this ISP.
The most worst ISP that I would not recommended it to other service user.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newport Three Mobile  
Cancellation is a pain. Not getting service until I pay my "outstanding" bills for service that I'm not getting.

Wouldn't recommend Three.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
This is a follow up review for the 3 HomeFi review I posted a few posts below on 10/5/19.

Our Internet cut out today and when I looked at My3 account I found we had supposedly exceeded our 100gb data allowance by over 4gb and incurred additional charges of £47.94 because of this. I called the billing and contracts team (again finding a working number for customer services was a mission as the one on the sim card didn't connect) and explained I should be on an unlimited plan. I was told that I was on a 100gb plan but if I wanted unlimited they would happily add this to my contract for £10 pm extra. So then we had a back and forth conversation of me explaining I already signed up for unlimited data and demanding my Internet connection be reinstated with the unlimited data I signed up for and the fraudulent charge of £47.94 removed from my bill immediately whilst the operator insisted this was not the case and kept offering me unltd data for £10 extra. Eventually he said if I have evidence I signed up for unlimited Data to email this to 3 and then call back. Fortunately I still had the order confirmation email in my inbox showing I had signed up for unlimited data.

Once I fwd this email to 3 I logged on to Web chat and demanded that now they have the proof to provide the service for which I signed up. This took a little while as they needed the email tracking ID I should have received as confirmation from the email I sent, but as I never received this I had to resend from an alternate address as apparently they are unable to look into this confirmation themselves despite me providing the order ref no that came with my original order.

The person on the webchat was brilliant once I provided the tracking ID and my Internet connection was soon up and running again and My3 account now showing unltd data with the £47.94 additional charge showing as credited to my account now.

The reason I was given for this happening was that the unltd data I signed up to was a Ltd time offer and the way the sell it is to sell a 100gb package with a free unlimited data add on and apparently the add on wasn't added to my contract when I signed up.

So I wanted to update my review because if it's happened to me it can happen to other people. So please make sure you check your My3 account regularly to make sure you getting what you signed up for. I didn't do this because I was on unltd data and although this caps out at 1tb I knew we'd go nowhere near this.

I've given 1 star for customer service because once I sent proof of my account and provided the tracking ID it was sorted immediately. However they don't get any further stars because obviously this shouldn't have happened in the first place and that they couldn't look at this on their system without me providing evidence of my order is very worrying as if I had not had this proof I'd be stuck with a 100gb data allowance rather than the unlimited one I'd signed up for
  • Customer Service
    1 star
Chesham Three Mobile  
Customer services very poor ,, waiting for a deposit to be returned for a contract I cancelled the same day I took it out ,, 2 months ago ,, have been fobbed off by one operator to another ,, asking for proof of payment out then proof which has been sent on 4 occasions ,,,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Three Mobile  
Network has been playing up in my area for a month now, complained via live chat 10 days ago and I was promised it would be sorted and I would receive a call with next steps. Call never came so I called to cancel my contract. Rather than the usual 30 days the rep disconnected it on the spot. Now I don’t have internet for working or staying connected with anyone. They’ve turned it off in an instant but told me it takes 3 days to turn it back on. They’ve told me to call a number to speak to someone that they know isn’t being manned, and at the same time told me that they won’t get anyone to call me. I know times are difficult at the minute but you really need to get a handle on your ability to provide your service and the way you allow your staff to represent you. I’m now seeking an alternative supplier while I wait for a call that I doubt will ever come.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull Three Mobile  

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