379 Customer Reviews over 10 pages
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- Location
- Haverfordwest
- Reviewing
- Three Mobile
- Date
- 2020-07-10
- Comments
-
The worst thing about Three mobile is their customer call centre, most of the tel operators have a pitiful command of English and sometime completely impossible to understand. I am 100m away from the mast the speed is down to 2Mb at peak times
- Location
-
- Location
- Herne Bay
- Reviewing
- Three Mobile
- Date
- 2021-12-22
- Comments
-
If only you could give minus stars… been with 3 network for years with mobile phone so decided to get mobile broadband with them as well 2 years ago, ok for about 8 months then problem after problem, just finished my 2 year total rip-off contract with them, absolutely disgusting they take your money and don’t supply the service they promise, then your on the phone trying to discuss the ongoing issues time after time to people in god only knows what country who can’t understand what your saying. Stay away, that’s my advice
- Location
-
- Location
- Herne bay Kent
- Reviewing
- Three Mobile
- Date
- 2016-11-24
- Location
-
- Location
- Holmfirth
- Reviewing
- Three Mobile
- Date
- 2017-12-17
- Comments
-
With Three Mobile, I am getting around 75 Mb/s download speed and 9 Mb/s upload speeds, in semi-rural West Yorkshire.
Reliability has generally been very good, and I now have an external (omni) antenna mounted on my roof (connect to my Huawei B593 router) so I expect reliability to be even better now.
Customer service is usually very good or excellent, with the odd exception. But I find they generally look after me very well.
Definitely recommended.
- Location
-
- Location
- Horsham
- Reviewing
- Three Mobile
- Date
- 2020-06-22
- Comments
-
We took up a contract in March as we had just moved into a new apartment and they assured us that the contract could be cancelled whenever and we would only be charged for data used.
2 weeks after taking up the contract (April 2020) we tried to cancel as we now had a better deal (better service and price) and they said we could not cancel due to COVID and to wait until they reopened their cancellation service and we would be refunded due to the wait as we were no longer using this service.
Now in June, we tried 3 times to cancel and we've had various excuses (computer system is down/not able to cancel atm), I finally got through today via telephone and was not able to understand the person on the other line (terrible signal on their end which is ironic) and have been informed that there will be no refund and that they are going to take another £30 next month prior to cancelling!!
Avoid this company at all costs!!!!
- Location
-
- Location
- Hounslow
- Reviewing
- Three Mobile
- Date
- 2012-07-11
- Location
-
- Location
- Hove
- Reviewing
- Three Mobile
- Date
- 2020-09-03
- Comments
-
The only thing I can't wait for with Three Mobile, is until my contract ends and then I will never ever use this company ever again for mobile broadband. it is absolutely useless
- Location
-
- Location
- Hull
- Reviewing
- Three Mobile
- Date
- 2020-04-27
- Comments
-
Network has been playing up in my area for a month now, complained via live chat 10 days ago and I was promised it would be sorted and I would receive a call with next steps. Call never came so I called to cancel my contract. Rather than the usual 30 days the rep disconnected it on the spot. Now I don’t have internet for working or staying connected with anyone. They’ve turned it off in an instant but told me it takes 3 days to turn it back on. They’ve told me to call a number to speak to someone that they know isn’t being manned, and at the same time told me that they won’t get anyone to call me. I know times are difficult at the minute but you really need to get a handle on your ability to provide your service and the way you allow your staff to represent you. I’m now seeking an alternative supplier while I wait for a call that I doubt will ever come.
- Location
-
- Location
- HULL
- Reviewing
- Three Mobile
- Date
- 2020-03-03
- Comments
-
WORST INTERNET PROVIDER EVER!.Joined Dec 2019, got Huwaie B535 4G Home Broadband, was amazing for first 2 weeks downs of around 25 to 30 Mbps, then it all went wrong, now Im at 1Mbps and sometimes 4 or 5 mbs, most of the time does NOT work.
Ive complained over the phone so many times, cant pay my bills,impossible to stream any tv, cant even watch youtube,if it does load it buffers all the time,and the bits it does play is totally grainy and blurred.
My 02 mobile phone used as a wifi hot spot (tethering) gives 37mbps and all works fine when my tv links to that, once back on 3 nothing works.
I was their biggest hero in Dec 2019, now the biggest hater of 3, should of done more research, i called them tonight to say im cancelling and wont be paying them another penny,ive taken screenshots of speed (with times and dates on) videos of the speedtest etc, all as evidence, i even had to drive to my bank to physically put money in to pay upcoming direct debits, because i could not get online to transfer from one bank to another, total joke.
My mobile phone is faster then 3 home broadband, but my data is only 2gbs so used that up in no time, so if your reading this thinking of joining people, then don't, what i tell you is the 100% truth of my experience, as of March 3rd 2020, there are still massive outages in the UK, in most towns, Manchester, London, Hull, Bristol to name a few, its been like this for weeks,and for some months, impossible to come home from work and sit down and watch netflix,impossible,3 is absolutely the worst isp ive ever know,was amazing in Dec 2019, now its dire, ive given them chance to resolve this issue,ive reset the router 4 times, gone through all the settings with 3, nothings made it better, they have a massive outage and their network is a total joke, please believe me this is a true honest review, i thought maybe its because they are upgrading their network from 4g to 5g, no its not, they are even having to switch servers on and off just to try and give customers some service, i know this because my speedtest keeps showing different variants of 3s names,its is beyond a joke, if you are with 3 and are experiencing this, then cancel your direct debit, stop paying, send notification to their uk head office,and any evidence you have of the speeds service etc (screenshots/videos etc)they cant charge you for a service they are NOT providing basic english law, if they send you an invoice for the remainder of the contract then sue them for all your losses,and stress and grief caused from them NOT providing a reliable acceptable internet service, that what i am doing,its a joke at the end of the day when my mobile phone is much, much faster then their dedicated 4g system
- Location
-
- Location
- Huntingdon, Cambridge
- Reviewing
- Three Mobile
- Date
- 2024-04-08
- Location
-
- Location
- Ilfracombe
- Reviewing
- Three Mobile
- Date
- 2023-05-25
- Comments
-
Formerly a Three UK mobile PAYG customer, but no more. In our opinion and experience, the Three network is beyond terrible and has been for several years.
All we ever got from Three UK was persistent daytime throttling, and constant disconnects.
How Three gets away with it is anyone's guess.If we'd had a contract with Three, we'd have been screwed.
For the love of all that is holy, think hard and read reviews before you get stuck in a Three UK mobile contract you can't get out of.
We have found Three UK internet absolutely appalling Since we last reviewed them, their network has got much worse.
- Location
-
- Location
- Ingleton
- Reviewing
- Three Mobile
- Date
- 2016-04-15
- Comments
-
I can honestly say I have never received worst customer service in my life! Have had problems with coverage ever since I've joined and have tried to resolve this. Like others I have been told to take a drive and see if my phone works elsewhere. Have contacted 3 customer service team on various occasions and have found them to be rude, obtrusive and generally unpleasant. I would not recommend 3 Mobile to my worst enemy.
- Location
-
- Location
- Ipswich
- Reviewing
- Three Mobile
- Date
- 2024-01-13
- Comments
-
Tried to cancel last month using online chat. As told it was being done. Today get a call demanding payment for the month as the cancel request didn't go through.
I find it quite convenient that I'm at fault and need to pay for threes mistake. Typical rip off Britain style of operation. Take Advantage of your customers.
- Location
-
- Location
- Ireland
- Reviewing
- Three Mobile
- Date
- 2009-07-29
- Comments
-
im suppose to have 3.60 mbps but only have 0.13 mpps from 3 g mobile here in ireland pay as you go
- Location
-
- Location
- Kennington Oval
- Reviewing
- Three Mobile
- Date
- 2023-03-28
- Comments
-
Absolutely the worst connection since dial up. I have complained twice and of the 3 months I have paid for the have refunded 1 and never had a good connection.
They have admitted it is over subscribed and or they are doing work in the area and upgrading.
Initially they promise it would be fixed in Febuary now they are saying end of April.
- Location
-
- Location
- Kent
- Reviewing
- Three Mobile
- Date
- 2015-06-09
- Comments
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I took up the offer of phone + european coverage as it fitted my needs. Firstly its not very clear that you have to call 3 customer service to enable "roaming" - and I found out when I travelled over there. After having to call from friends phone (waiting about an hour) at premium rates they assured me that my phone will be enabled between 1-4 hours. Nothing! They didn't even respond to an email I sent later that day threatening to cancel my contract. Upon return to UK you are sent through a maize of telephone options only for you to be told to call back later. I only got listened to when I went through cancellation line! Don't bother with 3, they promise lots and deliver an awful service.
- Location
-
- Location
- Kent
- Reviewing
- Three Mobile
- Date
- 2020-04-17
- Comments
-
A few years ago, I was made redundant, I was out of contract with them so called to reduce my cost they put me on a £10 a month payment, I looked in my3 and ended up with a I'll of over £300, they then denied I had contacted them, after a few months after cancelling I thought hold on if they had no record of me cancelling I should of still been on my £45 a Month contract, to late by then. They are complete liars, and there speed is abismal O2 37mb, 3 2 to 3 mb, avoid like the plague, if you want to try their network go with smarty they use 3's terrible network, but at least it's only a 1 month contract, unlimited is only £20 too
- Location
-
- Location
- Kettering
- Reviewing
- Three Mobile
- Date
- 2022-03-18
- Comments
-
My HomeFi broadband gets about 2mb if I’m lucky.
Save your money and opt for fibre if you can.
- Location
-
- Location
- kingston
- Reviewing
- Three Mobile
- Date
- 2020-01-22
- Comments
-
Joined due to the price and it definitely paid the price. Worst customer service along side the speed of the wifi Huwawie is rubbish. Never again. The customer support technical team always telling me there is no issue however takes forever to load a simple google page. Cannot watch anything on youtube as it always buffers. All pages buffer. DO NOT RECOMMEND
- Location
-
- Location
- Lancashire
- Reviewing
- Three Mobile
- Date
- 2016-02-21
- Comments
-
3 Mobile have what must be the worst customer service going. When you eventually get through it is very difficult to understand their foreign customer service, they don't acknowledge problems and don't resolve long standing technical issues. We have 3 phones on SIM only Top-Up basis. Initially package prices were very good, but they increase without notice. Also Top-Up is fraught with technical problems whichever way you do it and once you add funds it is frustrating try to buy the correct Add-On package. Lastly why are they unable to generate an historic summary of account transaction and usage? To cap it all recently we have experienced problems with the voice service coverage, internet service still appears OK. In short we will be moving to another provider.
- Location
-
- Location
- Lancashire
- Reviewing
- Three Mobile
- Date
- 2017-03-10
- Comments
-
An absolute JOKE of a company!
Where do I start? The only reason I have to use this shower of fools is purely for work purposes.
I ring to top up the broadband and am ALWAYS in a queue. It's impossible to top up on line. They even have a dedicated line for the fact that you simply CAN'T ever top up on line thus incurring overinflated call charges!
You finally get to speak to someone who tries to keep you on line for even longer by trying to pass the time of day!!
After an age you are told that it's all been completed and to simply unplug and replug the dongle and hey presto!
NOOOO ! not the case - guess what? It does NOT get connected so you have to call back AGAIN and go through the whole procedure AGAIN.
I've got wise to this so today I'd gone through this whole frustrating sage and got put through to the 'technical dept' once AGAIN............
.............
Here we go...The 'tech' was telling me how to plug and unplug the dongle - yes been going that for an hour! Next he asks me to take out sim and do a few other stupid things. At this point I asked if I was on the Ant and Dec show. My sarcasm was wasted on him but never mind!
I didn't do any of the things he said but I pretended to. Guess what after another FIVE minutes of stupid instructions the internet came on!!!! I hadn't actually done anything!!!!!!!!!!!
He couldn't believe I'd DARED to not follow his instructions!! lol
They obviously get people to keep calling and waiting until they decide to simply connect you!
WHAT AN ABSOLUTE CON
AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!
- Location
-
- Location
- Lancashire
- Reviewing
- Three Mobile
- Date
- 2019-12-04
- Comments
-
Have had broadband supply from 3 for 2 months, during that time we have lost signal numerous times, for up to 5 days. Customer service is appalling, do not seem to care, say someone will contact within 2 days, and will try and get signal back within 7. Have never had any problems with previous suppliers. Only have 1 stars because you cannot give none.
- Location
-
- Location
- Lancaster
- Reviewing
- Three Mobile
- Date
- 2020-01-08
- Comments
-
Three mobile broadband service is horrible. Web page takes indefinitely to load. I tried paying my daughter school fee on line this evening, it did not get through because of "frustrating slow speed". I regret that I bought it service.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2020-10-05
- Comments
-
Unbelievably terrible experience, do not use 3 for their home broadband.
Early into our contract the wifi was awful - fluctuating all over the place and unusable half the time. We called support and were told that we had to call while the wifi was actively down and this had to be a problem three days in a row for them to do anything about it. As it's wireless wifi, they specifically don't guarantee any minimum speeds, so you actually have to be fully offline to my understanding.
Now that our contract is up, we called to cancel it, only to find out that our wifi hub is outdated and has been known to be faulty for a long time now (Huawei B311). Never mind the half hour of flat out refusal to cancel the contract while trying to negotiate for us to stay on. It's beyond me that they weren't recalled and we weren't notified at all.
I used their webchat service to attempt to register a complaint about the fact that they were continuing to knowingly provide a faulty service and that we'd generally had terrible service for the duration of the contract, for service for future customers.
I was told it was our fault, then threatened that they would waive the contractual 30 day notice period, leaving us without wifi completely until the new provider sets up in a couple of weeks.
Seriously, just don't even bother. I'm completely floored by the whole experience.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2020-05-16
- Comments
-
I have recently started a 24 month mobile contract at £18 per month to use with a Huawei E5573Bs-322 device. I now know what the "Bs" in "E5573Bs" stands for :(
The issues I have found already in the first month include:
1) When loading webpages it will more often than not, freeze half way through loading and require me to refresh the page.This seems to be especially bad when the webpage requires a secure connection using TLS. I also have three mobile internet on my iphone, strangely this has no issue loading such pages. even when the huawei device and my iphone are next to each other, my iphone performs fine but my laptop using the huawei device struggles. In addition, if I get my iphone to use the wifi from the huawei device I observer the same freezing issue with websites. This leads me to believe the device (Huawei) itself is the route cause of the the websites freezing, not necessarily the poor internet speed.
2) My internet speed routinely drops below 1 mbps. Now as I alluded to above I have an iphone that uses a Three mobile SIM aswell, now I can line up my Huawei device , my laptop which uses wifi and my iphone using its own SIM , next to each other on the table and my iphone can register 20gbps download speed and my laptop will register below 1 mbps. Again this points to the Huawei device being the problem.
3) at times my internet connection on both my iphone and Huawei device (which both use separate Three mobile SIM's) will just drop out for an extended period of time. This points to the coverage being crap.
All in all very disappointed with the quality of service here. really unreliable.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2018-10-15
- Comments
-
The worst network in the UK and their customer service is waste of time as they made me stay on call for 30 minutes; transfered from one department to another as I'm trying to get PAC Code to transfer my number over to another network but they told me to call back tomorrow so they would give me PAC code, apparently generating this code is rocket science according to three.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2022-04-22
- Comments
-
Poor customer service, poor broadband service.
Asked for updates on issue around my area, usual rubbish of got to wait 7 days for issue to be resolved. Guess what issue wasn't resolved moved to a new ISP
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2015-08-11
- Comments
-
Three signal coverage map shows very good 4G indoor & outdoor coverage at my post code. But in reality, indoor coverage is too bad. 1 bar maximum and no Signals as well. Have reported to three so many times but nothing came out. Won't buy it again!!! 1 star service.
- Location
-
- Location
- leeds
- Reviewing
- Three Mobile
- Date
- 2023-02-04
- Comments
-
<2mb/s download a lot of the time and <1mb upload. Capping my downloads at around 90kb/s absolutely unusable.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2023-04-11
- Comments
-
Cancelled my subscription within the 14 day timescale still continued for months to take money out of my account and sorting this out was a true nightmare. All phones were locked on strict settings and this took forever to get sorted. When asked to escalate things a speak to a manager I was told 3days and we might get back to you. Very very unhelpful. If you try to raise a complaint expect to get fobbed off and the process to be hindered and blocked by this company. I am still awaiting them to send me the legal complaint protacols, they haven't.. ombudsman next I think
- Location
-
- Location
- Leeds West Yorkshire
- Reviewing
- Three Mobile
- Date
- 2017-12-07
- Comments
-
This technology has been over-hyped by slick advertising. Dongles are over-rated and unreliable. The network signal is poor even in urban areas. My dongle frequently fails to connect to the internet.
- Location
-
- Location
- Leicester
- Reviewing
- Three Mobile
- Date
- 2018-08-15
- Comments
-
Do not use three they lie to in the there shops I've been lie to over and over again by them bad customer service about as bad as 02 don't us three am going to EE a hell of lot better come every body don't yes three
- Location
-
- Location
- Leicester
- Reviewing
- Three Mobile
- Date
- 2014-11-14
- Comments
-
Me and my wife bought a dongle/ broadband from Three and have since had to buy another 3 sim cards for it! The internet is intermittent and constantly cut outs. We have rung them more times than I can remember and every time they try sell us more products!...the last call they wanted £50 for a new dongle and for us to up the monthly contract by £5! We are currently on a 10gb/ £15 a month plan and barely use any of the data as no websites will load! I have got sick of the excuses and have now finally cancelled the contract, our last bit of internet runs out in a couple of weeks. We have finally decided to pay for Wifi installation to avoid this thieving, cheating, corporate company. Please do not feed this company with anymore of your hard earned money as they will not give you the service they promise!
- Location
-
- Location
- Leicester
- Reviewing
- Three Mobile
- Date
- 2019-01-22
- Comments
-
I went into the Three shop in Highcross, Leicester, with queries and problems that I had with my new phone. The two staff who helped me were outstanding; with so much knowledge and such a wish to help. They sorted everything, and it wasn't a quick fix, taking 2 minutes, but they had patience. So, thank you to Three. I would not hesitate to use them again.
- Location
-
- Location
- Lincoln
- Reviewing
- Three Mobile
- Date
- 2015-08-08
- Comments
-
Worst service I have ever had from Lincoln 3 mobile shop, after having upgraded mobile I found when I got home that they had supplied wrong sim card , old sim had by this time been de-activated. I rang the shop, the person answering phone actually laughed at me and said staff had given me wrong sim , said there was nothing they could do . I rang 3 customer support who said they could send me a sim in two days aand could not reactivate my old sim. I am a single dad and need my phone and also need it for work. In the end I had to do a 40 mile round trip to the Lincoln store to get sim replaced where the staff thought it was funny. I have been a customer of 3 for many years , I would never recommend 3 again and would advise all to avoid Lincoln branch
- Location
-
- Location
- Lincolnshire
- Reviewing
- Three Mobile
- Date
- 2017-04-22
- Comments
-
Terrible signal and connection on phone network I have with them it took me a year to sort out numerous of phone calls and live chat to be disconnected or hung up on regular bases I had some very very rude and abupt staff over the phone to me patgonzing me down the phone and speaking to me like I'm a stupid person. I once was on my phone for four hours and spoke to 6 different people including the relation customer service team several times to be told oh well there is work going on in your area
- Location
-
- Location
- Lincs
- Reviewing
- Three Mobile
- Date
- 2017-02-06
- Comments
-
Bought a new 24mth contract from THREE which came with a samsung mobile phone. Three months later the phone just became unusable, not least due to the garbage bloatware THREE preinstall, most of which I had uninstalled. It still left little imovable scabs, one was every time I touch the fone asking if I want to install THREE apps etc - Then the horror story really begins. THREE customer service just happened to mention fone warranty was ONE year, not the two years I signed up to. They also tried to get samsung to deal with the problem, giving me the runaround. I said my contract is with THREE YOU sort it out. Said they would send a new phone. never did. Made an official complaint and every step was blocked by them misusing the data protection act and claiming they cannot talk to me via email unless I give security details, despite the case already being open. So it was ok for me to send sensitive data but not for them. It then just became farcical and I gave up. They then advised I couldnt even complain to the ombudsman!!! A big fat lie. The network service itself was 2nd rate too. Many black spots and 3 and 4g unusable often. The company is a joke.
- Location
-
- Location
- Liverpool
- Reviewing
- Three Mobile
- Date
- 2020-08-14
- Comments
-
Pretty much is realist here what others have truly said in their reviews... Awful, very slow connection (on SIM only) everything slowed down. Previous provider EE. I had no problems. Customer service abysmal. Left me waiting an hour twenty minutes, then, as others have said, they ended the call... Don't do it. Cheap but not worth it...
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2024-01-31
- Comments
-
Avoid at all costs. They messed us around for 6 months claiming they were fixing the poor connection, only to later finally say that they can’t offer 5G in SW London whilst their website and (Indian based) employees stated otherwise.
Shocking experience. Avoid avoid avoid.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-08-12
- Comments
-
terrible service.
the broadband was down within the first week of service. The device looked as if it had been used before, the sim card was already installed. I couldn't register on the website as the password they gave me didn't work and I never received the mail to reset the password. So I had to call, I couldn't go through the first day. The second day, I waited 1:30h and gave up. They have literally 5 songs on repeat, hurting your ears I'm sure on purpose, an actual torture.3 ppl asked for my details and put me on hold again. I was so fed up I decided to cancel my contract, and waited for another 30mn to talk to someone. It's the most ridiculous service you can imagine. It might be cheap, but it definitely isn't worth your time and energy.
- Location
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