379 Customer Reviews over 10 pages
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-06-04
- Comments
-
Terrible and completely unreliable. Only get this if its your only choice. At least when it was Relish the customer support was good.
- Location
-
- Location
- berrow
- Reviewing
- Three Mobile
- Date
- 2021-05-24
- Comments
-
I have a holiday home and use my wifi there the service is rubbish the new router is suppose to support 10 devices its so bad it wont even load netflix on my tv will be canceling the contract asap
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-05-23
- Comments
-
Absolutely terrible. I have a Mobile and Home Broadband contract, in Central London Zone 1. Out of the blue, they decided to stop the service for a month. without any notice.Zero WiFi. It took 2 days on the phone with the absolutely hopeless customer service, based in Asia, to find out its for ‘maintenance work’.
They offered a compensation of an ‘extra month for free’. Extra month of what ? No service. Absolutely shocking. We are in a pandemic, people work from home and need Wi-Fi, thank you for cutting us off without notice. I cancelled both contracts and they said I don’t need to pay a penalty... penalty’s for paying for a service it is not existing. The connection, in central London , was rubbish anyway when it worked sporadically for 2 months ( I got a 5 G contract but I was barely getting a 4G with the need to restart the router at least once a day). The worst provider ever, almost criminal. Liars to get more customers that’s all.
- Location
-
- Location
- Doncaster
- Reviewing
- Three Mobile
- Date
- 2021-05-15
- Comments
-
I'd give them no stars if it was possible,abysmal download speed less than 1Mbps at the moment they're simply unable and unwilling to meet their contractual obligations and I suspect any good reviews on here have been sent by their employees,Avoid like the plague is my opinion.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-05-13
- Comments
-
The worst experience ever! I switch to 5G broadband wanting to reduce cost of broadband and stop paying for line rental. Even though I live in central London the 5G signal kept dropping, latency and drops in connectivity were common. Hours wasted with tech support on the phone they finally agreed to allow me to terminate contract and send equipment back. Five months later I’ve realised they are still taking payments and now are telling me there is no evidence of agreement to allow me to terminate contract early. I’ve raised complaint and am still waiting on outcome. Whatever you do get everything in writing and take names of whom you spoke to. Do NOT trust!!!
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-05-04
- Comments
-
I am thrilled with 3's insane speed . even though speed vary between 500 mbps to 5gbps . I have a tower just near my window , may be thats why I am getting this super speed . I am happy so far
- Location
-
- Location
- North Norfolk
- Reviewing
- Three Mobile
- Date
- 2021-05-01
- Comments
-
I have been using three for years we had three phones and a mobile broadband dongle then a Huawei router , problems started when 4G rolled out everything became unreliable, not so bad on phones butemail through router became unreliable as streaming video has become more widely used the router situation is awful. however setting it to 3G does give consistent 4mbit down and 6 up so Netflix etc works ok , the real issue is customer service or lack of it I have now got rid of the phones and moved to different networks the router SIM has 9 months to go but I'll move to another providor , they clearly rate shape their network otherwise how can you have a full signal and no data throuput !
- Location
-
- Location
- E11
- Reviewing
- Three Mobile
- Date
- 2021-04-15
- Comments
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I have joined 3G home broadband almost two years now and their service has never worked properly. I have asked them to terminate that contract for almost two years and they kept telling me they need to do troubleshooting each time I called. Their broadband has been extremely slow and in most cases did not work at all. I have told them since you cannot provide me with the service promised to terminate the contract and they never did.
Now they left me without no choice but stop paying them. Now they are sending us letters to pay the bill or they will send us to court. I'm refusing to pay for a service that has never worked or provided. They have kept us by force for almost to years and without broadband, in-fact I have to use my phone internet to do my work and has costed me even more money.
- Location
-
- Location
- s yorks
- Reviewing
- Three Mobile
- Date
- 2021-03-27
- Comments
-
joined 3 several years ago and was initially reasonably happy with the mobile broadband service which l utilised at work. Moved jobs recently and decided to quit 3 as the coverage poor in the Peak District. That's when the hassle began. l contacted 3 via the net to cancel what had become a simple rolling monthly contract and waited for a final bill that failed to arrive. lnstead l received a letter from a debt collection agency stating that my account was in arrears and that my credit rating would be ruined if payment was not made. A few days later a bill from 3 appeared which l paid, but l still find myself pursued by the debt collectors while attempting to resolve the issue directly with 3 who seem utterly clueless. my advice is to steer well clear of 3.
- Location
-
- Location
- Gloucester
- Reviewing
- Three Mobile
- Date
- 2021-03-20
- Comments
-
Almost impossible to use can be better to just switch it off .
- Location
-
- Location
- LONDON
- Reviewing
- Three Mobile
- Date
- 2021-03-18
- Comments
-
Moved in a studio flat on the 19 of February 2021, after searching on the net for a quick easy to handle broadband provider I decided to go for Three 3 mifi mobile broadband. Down load speed between 6.9 Mbps up to 18 Mbpps (late night) 2 devices connected, I am pretty satisfied with the service. And it is the best cost effective solution on the market for an unlimited download mobile broadband 2 years contract.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Three Mobile
- Date
- 2021-03-14
- Comments
-
Absolute piece of s... Impossible to use, the connection disappears for no reason. In the last hour, I had to reconnect maybe 30times.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-03-04
- Comments
-
Terrible. Was sold a 5G connection to my address but when I was experiencing below expected speeds checked the Three website to be told that 5G was not available in my area. When coming to cancel the contract I had to enter my details 3 separate times only to be cut off mid conversation with the person who was meant to be helping me cancel my contract. 0/10, Would never use Three again.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-02-26
- Comments
-
7 days after purchase Download speed 11.4 MBPS upload 4.9, handling a laptop and 2 mobiles connecting at the same time with no issues at all. Pretty happy very easy set up you are online in no time after unboxing. No hassle, It is a small portable device highly recommended.
- Location
-
- Location
- Co. Monaghan, RI
- Reviewing
- Three Mobile
- Date
- 2021-02-26
- Comments
-
If there were 0 stars, that would be my rating for Three. Their broadband speed is at modem level for most of the day, the customer service provides no help at all but pesters you with standard blah blah blah. They wouldn't even let you out of your contract w/o cancellation fees, even when they're clearly not able to fulfill their part of the contract. If you want so spare yourself a whole lotta trouble, do stay away from this company. They are an embarrassment in every aspect of their doing.
- Location
-
- Location
- Aberdeen
- Reviewing
- Three Mobile
- Date
- 2021-02-20
- Comments
-
Please stay away from Three. Shocking speed. Not able to watch a Facebook Watch video without disruptions. Sucked into a 2-year contract.
- Location
-
- Location
- Tipton
- Reviewing
- Three Mobile
- Date
- 2021-02-17
- Comments
-
For seven months had nothing but trouble with three cost me more ln letters and phone calls got nothing back got a phone call couldn't understand man talked sarcastic nothing wrong then box went off altogether had to wait in n all day sent me same box had to change everything still doesn't work I am paying more than any other company anywhere and getting nothing for it please please don't never ever use three
- Location
-
- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2021-02-15
- Comments
-
Just beware that if the post office is slow in returning the router, under the money back guarantee, then you will be receiving almost hourly phone calls from the collections department. There is nothing you can do to stop this (I was told before hand that if I called with the barcode from the return receipt that would be enough - its not, only the router in their hands counts). This might sound minor, but it took the post office 2 months to return the router and during that time I was flagged as a debtor requiring hourly calls.
- Location
-
- Location
- N Ireland
- Reviewing
- Three Mobile
- Date
- 2021-01-31
- Comments
-
Speeds below 1 most of time.Sucked into a two year contract which i cannot get out of.Stay well clear.
- Location
-
- Location
- Plymouth
- Reviewing
- Three Mobile
- Date
- 2021-01-20
- Comments
-
Utterly useless. Utterly utterly useless. If you have any opportunity to use anything else - do it.
- Location
-
- Location
- NI
- Reviewing
- Three Mobile
- Date
- 2021-01-19
- Comments
-
Practically useless.
Intermittent connection that rarely exceeds 0.1mbps between 6am and midnight.
Customer service is so bad, I could only call it hostile.
I consider Threes sale of the package to be entirely fraudulent.
- Location
-
- Location
- Eye suffolk
- Reviewing
- Three Mobile
- Date
- 2021-01-18
- Comments
-
Very poor srvice works sometime then nothing for hrs. would not waste time or money using 3 mobile broadband. Support is a waste of time they just blame number of people using it. HELLOI thought thats what people pay Broadband for to use not look at. You spend hrs on hold on the phone and get no where with them.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-01-15
- Comments
-
absolutely horrific customer service! I've been having issues with my mobile broadband and Three simply refuses to take responsibility for it and they want to charge me loads of money to cancel the contract. I'm now making a complaint to the Communication Ombudsman Service.
- Location
-
- Location
- Sheffield
- Reviewing
- Three Mobile
- Date
- 2021-01-05
- Comments
-
If I could give no stars I would! Shocking speeds and even worse customer service.
I live in Sheffield city centre and don’t have access to fibre broadband, so the fastest speed any provider can guarantee is 6 mbps which is fairly slow. I saw that Three were claiming much faster speeds so decided to give it a go! Oh how I wish I’d read the reviews beforehand..
It worked straight away out of the box which is about the only good thing. The speed fluctuated between fairly quick and unusably slow almost every 5 minutes. Tried the router all over the house to no avail. After a while, it settled on about 0.7 mbps which it never really changed from, despite showing full signal and 4G.
I purchased this in the Three store which doesn’t offer the same returns guarantee as online, however the store manager agreed to honour the 30 days and authorised it in my contract in case I changed my mind, and with lockdown looming (and closed shops) I was told I would be able to cancel on the phone.
This is where it gets even worse.. after being pinged around from pillar to post between various departments, I was told on the phone that they can’t authorise returns on the phone for products bought in store, and only the technical team would be able to do this based on the dreadful speed. After finally getting through to the technical team, they said I would only even be considered for a refund once they had conducted a weeklong troubleshooting investigation, and if the outcome of that was that they didn’t agree with my issues, there would be no refund. Feeling untold levels of dispair and betrayal about having been lied to in order to get me signed up in the shop (which had now closed because of lockdown), I opened a complaint in the online chat. After royally kicking off, the agent managed to honour my cancellation despite making a big song and dance about how it was outside of process and they were only making the exception as a goodwill gesture.
Moral of the story.. DON’T BE SUCKED IN BY THE PROPOSED SPEEDS! Like most of these reviewers’ experiences, mine was dreadful. The customer service is abysmal too.
- Location
-
- Location
- Lowestoft
- Reviewing
- Three Mobile
- Date
- 2020-12-30
- Comments
-
Terrible internet. Terrible customer service. On the phone for hours. Being placed on hold for an hour. Wont let me cancel sim only contract unless i call a number which puts you on hold for ages. Wouldnt recommend to ANYONE.
- Location
-
- Location
- Bokton
- Reviewing
- Three Mobile
- Date
- 2020-12-20
- Comments
-
I have been a loyal customer with 3 for over 10 years prior to February the broadband was ok however it has slowly but surely got absymal constantly . Lags when my son is on his ps4 and he can't understand I work from home and it constantly throws me of my network and calls and we can't watch Netflix or now TV as Constantly lagging I have 1 year on my contract I have complained several times and they have tried everything I will be cancelling and taking them to small claims if they put a bad credit mark on my file I have 4 contracts and have just cancelled one phone contract and will be moving the others to different providers very soon they are terrible and reading all these comments on hear bring home just how bad they are now they are going to lose lots of customers
- Location
-
- Location
- Shrewsbury
- Reviewing
- Three Mobile
- Date
- 2020-12-17
- Comments
-
Three when it works is great... just its not very often these days.
For multiple years I have had long periods where text messages don't arrive... they just disappear, even when the sender is standing right next to me. Ive complained about this multiple times both to tech support and in shops, and am fobbed off with its "phone settings"... four different phones, two different operating systems... come on... three buggered up the white pages entry when my number was ported to three a decade back, and its been broken ever since.
Worse, right now I am working from hme, using three mobile as my only way to contact office and data, and constantly see reports saying that three are upgrading my data connection and to expect faster speeds... but this is not the case. while "working" on the network I see data speeds slower than when I was using a dialup modem in the early 90's, and in the evenings it gets slower each week.
I am fed up with being fobbed off by callcentre chimps, and even getting through to the second line tech support fairs no better. I spent 10 years lecturing in RF and digital communications technology. The last thing I need is yet another idiot insisting I perform a factory reset. I shall be leaving three.
- Location
-
- Location
- W MIDLANDS
- Reviewing
- Three Mobile
- Date
- 2020-12-17
- Comments
-
I would give zero stars if I could - they are, in my view, dishonest, unreliable and put so much pressure on me - a vulnerable pensioner I wanted to end my life. They put me in hospital with suspected heart attach as there is no let up from them. They lie in writing saying they need your passport and driving licence to look at your complaint as this is their data protection policy but will not send you a copy of this alleged policy. They tried to charge me £200+ because they sent me two router instead of one (I live in a terraced not Buck palace) idiots. I rang them and emailed the day these 2 routers arrived and asked for an SAE - to return one - I just got a bill for over £200 which I refuse to pay. Ireturned the extra router. As I do not have a passport or driving licence they will not deal with my compaint. I wrote to the CEO by letter twice and sent him an email - he did not reply either - so from the top down - untrustworthy and dishonest. They send me a buill for £48 (my contrat is £22 pm) and will not tell me what it is for but said they would just adjust my direct debit and take the money out of my account - thieves. I stopped the dd. I wait for someone with a brain cell to respond.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-12-10
- Comments
-
Hi, I seriously question any negative "reviews" of three mobile.I've found them brilliant for customer service. You always get through to a real person. Someone who is normal, personabke and really at ease with any query you have. I've just got their broadband unit. It's great.It works. That's all I ask. Granted I live in Central London but hey: that's the advantage of cities over a village! Compared to VirginMedia which is constantly suffering from digging up the riad or your front drive 3mobille is a dream.
- Location
-
- Location
- Chapeltown Leeds
- Reviewing
- Three Mobile
- Date
- 2020-12-09
- Comments
-
Was once okay, but for the last few months speeds are terrible. Cant play on xbox until after 10pm, or before 9am, during daytime it wont even sign in. During the day, with dial up speeds on laptop just looking at ebay etc. They have oversold capacity, and are now throttling . Just downloaded a 40gb game, it manages about 6gb a night so it only took around 8 days. I will not be renewing contract.
- Location
-
- Location
- Stowmarket
- Reviewing
- Three Mobile
- Date
- 2020-12-07
- Comments
-
I have had 3 broadband for 14 months now. When it works speed is ok but often get buffering. In the last 3 months there have been 3 significant service failures lasting several days. The last failure ended today after 9 (nine) days of unusable internet. Current speed is half what it was 2 weeks ago.
Three customer support help desk are hopeless except at giving endless apologies but no action. You can tell buy their tone that they don’t give a damn and are just following a script.
I have currently raised a formal complaint. Three are wanting to stall this and are declining to respond formally. I intend to end my contract whatever and revert to land fibre.
I could not recommend this network to anyone unless you have no other options.
- Location
-
- Location
- Lopez
- Reviewing
- Three Mobile
- Date
- 2020-12-04
- Location
-
- Location
- Lowestoft
- Reviewing
- Three Mobile
- Date
- 2020-12-02
- Comments
-
We’ve had this‘service’ for just over a year now. We signed up in desperation as our BT cabinet is still not fibre enabled and the ADSL connection was awful.
It’s never been blazing fast, my jaw drops when people claim 200mbps. The last month it has just stopped providing any sort of service at all.
Customer service just talk me through a hard reboot of the router which achieves nothing.
Avoid like tile the plague.
- Location
-
- Location
- Derby
- Reviewing
- Three Mobile
- Date
- 2020-12-02
- Comments
-
Absolute rubbish, hovers from 3g to 4g, says good signal but cannot connect to the internet.
Extremely frustrated as cannot log on to 3 web site to moan and demand a refund
- Location
-
- Location
- Medway
- Reviewing
- Three Mobile
- Date
- 2020-11-29
- Comments
-
As every one else has said this service is a disgrace. How can they be allowed to sell a product that doesn’t work surely this is illegal . This works fine in the middle of the the night but is completely useless in normal hours DO NOT SIGN UP
- Location
-
- Location
- Abingdon
- Reviewing
- Three Mobile
- Date
- 2020-11-23
- Comments
-
I have spent four months trying to get out of a one year MIFI contract (that finished in July) for a device I lost in the spring. I have spent hours and hours, just to be fobbed off. Just awful service. AVOID!!!!!
- Location
-
- Location
- hackney
- Reviewing
- Three Mobile
- Date
- 2020-11-22
- Comments
-
I know a lot of people are down on 3, but it really has felt like they were putting in some serious infrastructure round here. I'm in an 'outside' reception area, on the fringe of coverage, so I got an external aerial for my 5G hub. It was pretty good at the beginning (4 months ago), averaging 200Mbps, but it broke every couple of weeks. Now things are better: seems steady, and am routinely getting 500Mbps at my computer. That's 4 times faster than most fibre. And it doesn't go slower in the evenings. Am quite impressed: for 29 quid a month it's impressive. I hope it stays like this! Well done three...
- Location
-
- Location
- London SE5
- Reviewing
- Three Mobile
- Date
- 2020-11-22
- Comments
-
These guys have been quietly taking money from my account for a service which they cannot actually provide. I had this router from when it was Relish. I thought that it was cancelled but I was wrong. Now when I tried to reconnect last week I was eventually told that there was no 4G available in my area. Then they tried to sign me up to 5G and wanted my card details etc. I checked on their site and found that there is no 4G or 5G mast in my location and would I like to be contacted when it eventually comes around! I have cancelled the direct debit myself and immediately go an email saying that I had not replied to previous emails about the Direct Debit cancellation?? These guys are liars and thieves.They even have the front to complain when you stop them from stealing your money!!!!
- Location
-
- Location
- Mid wales
- Reviewing
- Three Mobile
- Date
- 2020-11-08
- Comments
-
Don’t have anything to do with them, we have tried to be loyal and been with them for 15+ years over the last 7 months signal at our home has dropped and that now say we are in a black spot and suggest we leave
- Location
-
- Location
- Doncatser
- Reviewing
- Three Mobile
- Date
- 2020-11-06
- Comments
-
Waste of money at best we are running 1.77 mbps download speed. Rang to complain after 1 month of start of contract when the cancellation period was over as that's when it went garbage. Been calling at least once a month so for nearly 18 month and they only have records for last 4 month said I have never complained before. Then to be told the coverage in my area is very poor but in the shop when we took the contract out they stated it runs near on perfect. Absolute ******** will not renew, robbing tears.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.