379 Customer Reviews over 10 pages
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-04-28
- Comments
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8-10mb for the price of 5G. Last time I take contract with Three.
- Location
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- Location
- Bokton
- Reviewing
- Three Mobile
- Date
- 2020-12-20
- Comments
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I have been a loyal customer with 3 for over 10 years prior to February the broadband was ok however it has slowly but surely got absymal constantly . Lags when my son is on his ps4 and he can't understand I work from home and it constantly throws me of my network and calls and we can't watch Netflix or now TV as Constantly lagging I have 1 year on my contract I have complained several times and they have tried everything I will be cancelling and taking them to small claims if they put a bad credit mark on my file I have 4 contracts and have just cancelled one phone contract and will be moving the others to different providers very soon they are terrible and reading all these comments on hear bring home just how bad they are now they are going to lose lots of customers
- Location
-
- Location
- Reviewing
- Three Mobile
- Date
- 2016-08-28
- Comments
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Poor security meaning that my account was hacked- this was eventually rectified after a painstakingly slow and complicated process of getting passed from pillar to post within a disorganised team which appeared to have no internal communication or common sense. The customer service team are very polite, but from my experience of phone calls with them they are not helpful as often quite poorly informed of the information I require and unless you go through to the cancellation team it takes a very long time to get through to anyone. Also infuriatingly slow to get call backs on issues I have had with more recently with their service and still having to chase them. Needless to say that after about 8 years with them I am now actively looking to move!
- Location
-
- Location
- Mid Devon
- Reviewing
- Three Mobile
- Date
- 2023-01-02
- Comments
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I got this predominately to use for gaming online, when i first set up it was showing speeds of 25 meg, twice as fast as my home broadband,
The thing is, the connection drops out so often, gaming is impossible due to the lag,
Streaming on it is also pointless as the connection is so unstable. Access to adult sites is restricted, My phone is on 3 and if i do a speed test shows between 5-45 meg
I think the router might need upgrading or replacing, i can’t see how my phone will get a reliable 4g signal but not the mobile hub when they are on the same network.
Really wish i hadn’t bothered because we never use it and at £20 per month for 24 months, such a waste of money
- Location
-
- Location
- manchester
- Reviewing
- Three Mobile
- Date
- 2017-11-28
- Comments
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The customer service line is obsoliutly useless, to say the least!! I am not a demanding or picky person myself. However, this was just unbelievable! I was staying on the line for over 2 hours on Monday evening and for over an hour on Tuesday morning. The staff had a very poor knowledge, kept me on hold or transfering me all over the departments and eventually made me cry and spoiled my day. While, all I wanted was to keep my old phone number. I was not even switching providers! I just changed the contract, got the new sim card and therefore kindly asked to keep my old number. Until some gentelment under the name Sunny has assisted me in the best possible way, dealing with a Three customer service was the biggest nightmre and a waste of time!!
- Location
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- Location
- S.Wales
- Reviewing
- Three Mobile
- Date
- 2020-03-29
- Comments
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I have strong signal in my area but the problem is the Huawei router is quite unresponsive. When it works its blazing fast, but after just a short time of idle, you need to keep refreshing browser page etc to get the router box to wake up and start moving again. Beware also.. Its not compatible with XBOX and so my son cant get updates for his system or games to run (three said they are working on it)and for this reason Ive had to keep with my old internet providers and am now paying two subscriptions. To sum it up.. Whole family been with three for donkeys years (for telephones) and truth is we really like them. Im sure in time these issues will get sorted, but for now, they are not a feesable home broadband provider.
- Location
-
- Location
- Leicester
- Reviewing
- Three Mobile
- Date
- 2018-08-15
- Comments
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Do not use three they lie to in the there shops I've been lie to over and over again by them bad customer service about as bad as 02 don't us three am going to EE a hell of lot better come every body don't yes three
- Location
-
- Location
- United Kingdom
- Reviewing
- Three Mobile
- Date
- 2018-02-03
- Comments
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Been with Three for over 5 years, but today has been a very bad day for our relationship...
Staggering display of incompetence by Three today; called 333 to get SIM from from Son’s phone blocked as it was stolen. Called them from my mobile, yet customer services representative (CSR) asked if it was my number I wanted blocked. I’m pretty sure they can see the number being called from so obviously it’s not this number. However, benefit of doubt given and told CSR that no, not my number, but the Collins number and provided my Son’s phone number. CSR then asked if I wanted a replacement SIM for the one being blocked. I said yes as ultimately we will replace stolen phone. CSR ordered phone and told me I had to £5+ for new SIM. I reluctantly agreed. CSR then says that was all done, though we also blacklisted the stolen phone too via IMEI, which I read out. I thanks CSR and hang up.
10-15 mins pass and I realise I need to call a customer and dial number on my phone. Recorded message tells me I can’t call that number. Odd, I think.. I’ll try another number. Same recording plays. It then dawns on me what’s happened. CSR has somehow managed to block my SIM, despite me specifically giving them my Son’s phone number.
I call 333 again (from Wife’s phone) and speak to another CSR and explain situation. They can see that block has been made but advise they can’t reverse it, as a new SIM has already been registered and sent out. I’d will have to wait the 4-5 days for new SIM to arrive. Not acceptable to me, as my number is an advertised business number used by me regularly and by customers to call me. It’s also part of various security systems whereby texts are sent to allow me to login to systems and to inform me of any security breaches on my vehicle and other systems. I can’t wait 4-5 days. I head to Three store and explain situation and get a new SIM. in store CSR completes migration of number to new SIM and tells me it’ll be working in around 30 mins.
1 hour passes, still no service with new SIM installed, so I contact Three again. First via Twitter support account and then via Webchat, at their request. Spend over two hours waiting for Chat CSR to read details from account and investigate solution. Told again there is nothing they can do, as new SIM is activated to my number and that’s in the post.
So now I have no phone, no mobile internet and no means to resolve it for days. What’s worse is this isn’t the first time Three have made an error like this either. Last time, I tried to upgrade my Son’s plan, as he needed more data. Again, CSR managed to mix mine and my Son’s accounts and changed plan on my phone, which was actually a downgrade, as I was on a much higher call and data plan. Again told me I’d have to wait for it to be fixed. That time is was a whole month, as it needed to wait until the next billing cycle.
Why are CSR staff not able to resolve such issues? I can’t believe that no one at Three/Hutchinson Telecom could have resolved this. But no one seemed to what to try and now I am leaving and taking all three mobile phone accounts with me.
“When stuff sucks... #makeitright”. Yeah, right!
- Location
-
- Location
- london
- Reviewing
- Three Mobile
- Date
- 2020-10-15
- Comments
-
Although three are undoubtedly cheap, their customer service is just a total joke so I have left them.
I was formerly with Relish who provided 4G home broadband in London. Customer service and broadband was slick, efficient and helpful. Three bought relish and customer service turned to an absolute joke.
This year, they contact me to terminate my contract early (without my consent) as my contract with three was being moved to the wider three group (yes, it didn't make much sense to me either) so they were terminating my contract early and offering me the same service for more money. How kind of them.
I agreed to stay, but the experience has been so bad I've cancelled after the first 3 days. Even trying to stay was painful - I was asked to contact them which I did so and was told I would receive a call back 2 weeks later. That call back never came.
Eventually the new service started but speeds dropped from 140mbps (5G) to 10mbps over night. I spent a couple of hours trying to reach customer service to find out why but couldn't get through to a human. Eventually I decided to cancel as the service was so bad. I say I've cancelled, but in fact I very much doubt my contract has been successfully cancelled. After 4 hours on the phone and webchats trying to cancel the contract, I still don't think they've done it properly - I rang back to check and they had already messed up the cancellation. I have had no email confirming the cancellation and have written two letters as a result. I fully expect to be billed for my first month, or more likely to receive a threatening letter as I already cancelled my direct debit to them.
If you want your broadband provider to be as hard work as this in order to save a few pounds, three are the company for you. If not I would avoid them like the absolute plague. I have probably wasted 10 hours on the phoen and chats over the last few weeks trying to ask basic questions or make basic changes which should take minutes, and I still don't think they've got it right.
There's nothing wrong with the advisors. The systems are just set up completely wrong so you get put through to the wrong person who then transfers you and more often that not you are cut off in the process. Then when you do get through to the second person they also tell you they are the wrong department. This happened several times until I just couldn't bear it any longer.
- Location
-
- Location
- Harlow
- Reviewing
- Three Mobile
- Date
- 2018-11-23
- Comments
-
Terrible customer service.
Terrible customer service. Twice now Three has taken the money from my account to early. I changed the date to the 1st of every month and they have continued to take it later. Spoke to an adviser that assured me it will be taken on the 1st next month and again its been taken to early causing me to go over drawn twice and be charge by my bank. When I called Three there solution was to have me call my bank to cancel the diret debt and pay manually from now on (Which I bet there is an extra charge on).
Awful service for there mistake as I've effectively been lied to by an adviser who assured me the details have been changed and now I'm being charged extra AGAIN due to there incompetence or lying just to get rid of me quickly. Once my contract is up I will be leaving Three and I'll tell anyone not to go with this network.
- Location
-
- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2016-01-16
- Comments
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Would not recommend! Bought a 1 month dongle plan for £19.99 and the bill came to £25 when i used about 2gb max. I then couldnt access my My3 account to pay the bill because it was blocked - because i wasnt aware of the bill - so i had to call customer services many times to try to work out how to access my account. I ended up paying the £25 bill over the phone but then still couldnt access my account to top up as the sim is for a dongle so cant receive texts which the password would have been sent to. When trying to contact them to change the password they were no help at all and i still havent been able to access my account after trying for a week. I am now on EE which i highly recommend!
- Location
-
- Location
- Gloucester
- Reviewing
- Three Mobile
- Date
- 2019-12-10
- Comments
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Very unreliable and if you plan on using this for online gaming it will perform poorly if anybody else is connected. 2 or 3 streaming devices is enough to faulter three and their broadband.
- Location
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- Location
- Northern Ireland
- Reviewing
- Three Mobile
- Date
- 2009-07-29
- Comments
-
I have a deal with a speed of up to 3.6mbs, but through testing the speed from different speed test sites, I have an average of 0.5 mbs, with a low of 0.36mbs and a high (occasionally) of 0.8mbs. I am well aware that the speed will depend on how many subscribers are on line at one time, but would have thought that the ISP would have upgaded their service to cope with this, and fulfill their obligations of providing somewhere near the speeds promised.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Three Mobile
- Date
- 2017-04-22
- Comments
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Terrible signal and connection on phone network I have with them it took me a year to sort out numerous of phone calls and live chat to be disconnected or hung up on regular bases I had some very very rude and abupt staff over the phone to me patgonzing me down the phone and speaking to me like I'm a stupid person. I once was on my phone for four hours and spoke to 6 different people including the relation customer service team several times to be told oh well there is work going on in your area
- Location
-
- Location
- Ipswich
- Reviewing
- Three Mobile
- Date
- 2024-01-13
- Comments
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Tried to cancel last month using online chat. As told it was being done. Today get a call demanding payment for the month as the cancel request didn't go through.
I find it quite convenient that I'm at fault and need to pay for threes mistake. Typical rip off Britain style of operation. Take Advantage of your customers.
- Location
-
- Location
- Gravesend
- Reviewing
- Three Mobile
- Date
- 2020-04-21
- Comments
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Not happy,and not a leg to stand on as going mobile home internet doesnt have a minimum speed promise, only 3 months into an 18month contract and i cant count amount of times i have taken sim out of Huawei router, reboot run a speed test and in evenings when im home from work between 6pm to 11pm my average download is between 1mbs to 4mbs, so forget netflix or play call of duty online, soooo much buffering and lag its pointless trying. in the 30 days try period when first into this contract i was getting roughly 20mbs download and about the same upload. Like i say now lucky to get 5mbs down and 1mb up. i Want out i dont want offers or money off, this was a really stupid choice thinking this would replace a landline internet service. Reminds me the days of dial up the time it takes to load pages, and buffering on youtube its like ive gone back 15 years! Just need to find out how much this crap gonna cost me to get out of contract?
- Location
-
- Location
- cronberry,cumnock
- Reviewing
- Three Mobile
- Date
- 2019-12-27
- Comments
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I thought this would solve my BB problems as i live in the countryside.
The signal drops & rises,surely i should be able to get a reliable 20meg d/load speed.Some times it drops to around 3-4 meg d/load.I need to shop around once my contract is up.
- Location
-
- Location
- East London
- Reviewing
- Three Mobile
- Date
- 2019-05-11
- Comments
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i live in tower hamlets in east london. three 4G is very weak and very slow. all the time signal is very weak and not fast 4g ongoing problem. three masts are too congested in our area. left three network after 6 months. every singla day and night i had problems with their 4G speeds.
- Location
-
- Location
- Northern Ireland
- Reviewing
- Three Mobile
- Date
- 2019-08-28
- Comments
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I had been with Three for some years and found it reliable and cost effective despite some signal drop out issues. I had a £10 per month unlimited texts and calls and 4GB data plan which suited me fine. That was until I got a letter from Three to say that, since my 12month contract had finished they were changing me to a monthly rolling contract for the same service but at £14 per month!!!
I went to my local Three store (Bloomfields Shopping Centre, Bangor, Northern Ireland) and spoke with the store manager, a most unhelpful individual. He told me, quite plainly, that my options were to take it or leave the network. I chose to leave the network but now wish I hadn't.
I found a deal with SMARTY, a wholly owned division of Three, giving me what I had at the price I had been paying and with a monthly contract. I initiated the changeover but quickly ran into issues, not least with their useless customer services agents. I instructed them to terminate the transfer process as they had frustrated me. They assured me it was terminated and I resolved to find another deal.
But they hadn't terminated, the transfer carried on and I was cut off from Three then cut off from SMARTY and left with no service! I had to go back to Three on a whole new deal and get a PAC code from SMARTY to get my old number back.
I gave the PAC code to Three, was told the usual 1 to two business days for transfer and waited. Nothing happened. I contacted Three customer services (SAVE ME from Indian call centres!!) to be told there had been "an issue" with the PAC code so they started again. Three days later, still no transfer so I called them again. Another "issue" with the PAC code so it was started again!
Now, after the third attempt, it's still not done!! And their customer services do nothing but ask the same questions again and again and make the same empty promises again and again. And so, 7 days later, I still have not had my original number transferred back. USELESS!
- Location
-
- Location
- North London
- Reviewing
- Three Mobile
- Date
- 2020-04-26
- Comments
-
In a "good service" area, yet getting top speeds of 5 Mbps and average daytime speeds of 1-2 Mbps. I suggest getting a fibre connection instead, this is simply far too slow
- Location
-
- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2018-12-23
- Comments
-
Be warned Three Mobile are allowing third party companies to commit fraud in my eyes and this is why. Three mobile suddenly took out an extra £27.52 out of my account on my bill, I was soon on the phone to see what is going on. They say that another company called Tap2Bill has charged me through my mobile for a service that I have taken out, I know nothing about this at all and told them that this is wrong and obviously fraudulent. They answer telling me that I need to cancel this subscription that I know nothing about and continue after several calls to say this. They tried on one point to do a conference call with this company and was not successful as the phone kept going dead, after a lot of angry words and calls they refunded me this amount but say they should not do this. I ended my two phones with them and now they are saying I owe more charges from this imaginary subscription hence why I am going to advertise this as much as possible because everyone needs to know that this can happen to anyone and if you look online there is hundreds of people having the same problems and getting charged for it and not getting their money back. We as customers are not told from the start about any third party companies that can charge us via our Three mobile. Also be aware that the regulators are aware of these problems yet do not seem to do anything and just say it is between our self and Three. I have now joined BT who on email have stated there will be no extra charges as they do not allow this to happen and have capped all phones to zero so we get no surprise charges (Well done to BT) Be aware people and will update on further communications with Three mobile, a company that in our eyes allows third party companies to defraud their customers and just do not seem to care. Please look out for lots of other reviews and publications and pass on to friends and family of how they do business and how they can do the same to anybody.
- Location
-
- Location
- brynithel, abertillery
- Reviewing
- Three Mobile
- Date
- 2009-09-22
- Comments
-
i would say that the mobile broadband service from the 3 network is very poor , the download speed i have is no more than 100kbs on average this really is not broadband, its not much better than dial up.
- Location
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- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2015-12-22
- Comments
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Worst provider ever. I hardly go a two month period without the system running slow or not being able to connect at all.
The customer service is about a useful as a chocolate fire tea cup. Every time I got in touch with them, I got someone in another country who didn't understand what I was trying to say, and i usually didn't understand them.
On more than one occasion I was told to take my laptop and drive to somewhere where i could get a better signal. They did not even try to resolve my issues. Ive been with them for three years because they where all that I could afford at the time.
My contract runs out soon and I will not be renewing it with them. as i can now afford a better service.
Would not recommend three to anyone.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2018-03-30
- Comments
-
I am extremely unhappy with Three. I specifically asked for a cap of £80 when I made my contract. This was confirmed over the phone and later on I received a notification that I was close to my limit. I therefore expected it to stay this way.
Months later, I now receive a notification saying that I am close to my limit, so I check and it is at £209. How can this be if I had a limit of £80?
I called them and they denied any responsibility. I asked them to please check the call or speak to the person who made the contract with me. They said their calls are not saved longer than 12 weeks and the cannot speak to the person who makes the contract. I then asked for a manager and was told that I cannot be put through further than to the complaints department.
I asked if there is anything they can do as this is not my fault and was told that they can't do anything and I should be able to manage my usage better.
I had relied on the cap I had requested, which obviously was forgotten and Three is denying to take any responsibility or try to meet in the middle.
This is the worst service I have ever received
- Location
-
- Location
- Reading
- Reviewing
- Three Mobile
- Date
- 2021-11-18
- Comments
-
No internet for a majority of the time; service is getting progressively worse as I assume we get further throttled
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2016-12-01
- Comments
-
Very Very poor customer service. call center just pss you irrelative department and spending your time at least 3 hours to solve issue. they are not helpful. they do not know.
- Location
-
- Location
- Buckhurst Hill
- Reviewing
- Three Mobile
- Date
- 2023-01-25
- Comments
-
Three offer a static IP address to their business broadband customers in Ireland but not in England. They can't explain why, so it appears to be a poor business and customer service decision, as there are a number of businesses for which this is a basic requirement.
- Location
-
- Location
- Ireland
- Reviewing
- Three Mobile
- Date
- 2009-07-29
- Comments
-
im suppose to have 3.60 mbps but only have 0.13 mpps from 3 g mobile here in ireland pay as you go
- Location
-
- Location
- South-West London
- Reviewing
- Three Mobile
- Date
- 2022-01-17
- Comments
-
It's just a bit sad.
I’ve been with three for over a decade, I have 3 phone contracts with them for each of my family members.
Their prices are great for both sim only and monthly phone deals. My husband is on sim only and his price reduces every year. My daughter gets the latest iPhone every 2 years, at the lowest price.
The customer service is great, very helpful, not a long wait, and quite friendly.
But even with all that, they have a huge problem. THEIR NETWORK.
I never get signal anywhere. I don’t live in anywhere remote, I live in a the suburbs of London. But god in some places in my town, I get terrible no signal at all. Zero bars. People call me and can’t get to me.
When I’m out with friends their networks seems to work just fine, and they’re all using different networks, vodaphone, EE, GiffGaff. It’s always just Three.
The internet is also quite unreliable. My phone is suppose to be 4G internet connection but I don’t think I’ve ever experienced 4G, I barely get 3G.
I got a few messages in the last few years saying that they’re improving the network in my area but I’ve not seen any change. At all.
They’ve also removed the Three benefit of using my data abroad. That I’m sure they don’t have full control over but it was a huge reason I stayed with three all these years despite the network issues.
Anyway,
If you’re looking for a good honest, cheapest on the market, affordable network with good customer service and you’re not fussed about internet speed. Three is for you.
If you at all rely on data outside then stay away for your own good.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2020-07-15
- Comments
-
Customer service is terrible, as soon as my dongle broke, they did not want to know, tried to cancel as I was out of contract, sent many letters, chats, all were not replied too, They referred me to a debt agency and it will soon be in the hands of the Ombudsman.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-01-07
- Comments
-
Download speeds are incredibly unpredictable; very occasionally you might get 20mbps, but you usuallyget 0.5-2mpbs. Customer Service will have you move the router around, change Wifi frequency etc., but it does nothing to help the really poor consistency of their services.
What I really don't understand is my mobile provider Smarty use the Three network, and my phone gets far greater download speeds than the router sat in the window. I hotspot more than I use the Router now, which begs the question why bother paying for the service in the first place.
Easy to choose them Relish/Three in the first place due to their quick delivery/set up times, but in the end really not worth the hassle.
- Location
-
- Location
- East Sussex
- Reviewing
- Three Mobile
- Date
- 2015-11-19
- Comments
-
I have been a Three Mobile customer for quite a few years now. I have managed to develop 5 websites on a Three Mobile dongle so I can't really complain about the usage, but I will say that the Customer Support is certainly challenging.
We have had an issue with the dongle recently so we needed to get in touch with Three. We went to their support page many times and left messages as suggested, but we never heard from them. It may seem a bit strange, but the customer support on Twitter is excellent. Unfortunately it is limited, because they then transfer you to the Three support page where nobody gets in touch. However, if you call customer support they will try hard to sell you another contract. Be careful. A few years ago, I agreed to a 12 month contract and they put me on a 24 month contract. As I was a loyal customer at the time, I accepted it because I fixed the problem I had then myself. Unfortunately, customer service recently has been shocking.
We try not to call customer service if we can help it because we are unable to understand the people on the other end of the phone.
Many years ago, I did ask to speak to a Manager or Managing Director, who was very kind and was very helpful, but to be honest it should never get to that stage in the first place!
As I use the internet alot, for business, I am now looking for another service provider with excellent support. I doubt I will find anyone who can match the deal I have which was made with the Managing Director, but I guess customer service has now become my top priority.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2022-10-18
- Comments
-
Top floor in the middle of zone 1, the 5G coverage map shows my house should have 5G indoors and out. However, I'm only getting 4g. During the day, I was getting maybe 30-50 mbps, not the worst, far from the best though. As I write this review, at 6pm, it jumps from 2-3 mbps to 30ish. I was expecting 5G speeds, and to say I am disappointed, would be a lie, as you must firstly have expectations to be disappointed, and my expectations from 3 are absolutely 0. So the prophecy has been fulfilled, luckily, I am within the 14 day grace period, and will see how difficult they make it to cancel this contract.
I would advise you not to get this product, if you need reliable and decently fast internet. Goodluck fellas
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-11-07
- Comments
-
the worst customer service in the world. I could right a book on that. 92 min and 3 calls for something that could have been resolved in 3 min. This is just one of the examples. Thanks.
- Location
-
- Location
- Purley area (south of)
- Reviewing
- Three Mobile
- Date
- 2010-12-09
- Comments
-
3-MOBILE are not trustworthy!
I do not advise people not to deal with them but to knows this fact from someone with three years experience!
PHONES
On paper everything looks the best in the market but I experienced intermittent mobile broadband signal failure join my phone and have left now to pay more elsewhere in three hope of better quality and lesso lies about " network upgrades etc". I also suffered dozens of nuisance calls for weeks from their Retention team owing me hot deals when I got a PAC code to leave...and that was a torturous process that took ages. As I told them, if only you valued and really looked after your existing customers instead of chasing new business so much you might not piss them off so much they just want to get away at all costs! Many upgrade offers are just old stock they are trying to get rid of for a fast profit...always shop around and NEVER accept what you are initially offered. That is 3-Mobile's game in a nutshell, as is apparently anything something but afterwards secretly giving less our not doing it. They rely on talking customers into submission and on their innocence and/or apathy! It is the Eastern way!
USB Broadband
Half decent service but with intermittent failure. Lost it completely for a month. Sometimes.Indian customer service may say we will put a credit on your account but thry will not...shocking liars, comes naturally, will say anything really but it rarely comes to pass, though the USB dongle people are better than the phone side.to be fair.
I agreed a deal for a laptop + MiFi yesterday but am calling back to check the entire deal & the vfull specs of the machine as I smell a rat. If so I will cancel and never deal with them again.
Your MUST take notes of everything you are told in detail and keep them all as back up for your case in future with 3-Mobile...a very tricky company indeed. I spent time in the East and know what they are like...not to be taken at face value I assure you!
Conclusion: DODGY
- Location
-
- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2020-08-13
- Comments
-
Its been a frustrating and ultimately unsatisfactory relationship with 3. I've just now cancelled my broadband after many months of poor connectivity and customer service, worse than other companies I deal with that are also working form home during Lockdown.
How does an existing customer, since 2011, feel when you find out your provider offers an unlimited broadband for about half the price of my current contract? That they finally admit your router is old and will send you a new one after many previous calls where excuses were made, e.g. work in your area, reboot your device, reset it etc. etc. Too many excuses, not enough interest in resolving the issue until I finally rang in to cancel. Too difficult to make a complaint (no complaints email address!)
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2022-01-03
- Comments
-
We were promised download speeds of 200+mbps. Our actual speeds have been peaking at 2mbps on a good day. A few months ago customer service told us that there was maintenance under way that would "definitely" be fixed by the 24th of December. That date has come and gone and if anything our speeds are worse now. We followed it up on Twitter and were told the works would now be finished next June at the earliest! Absolute joke. When we signed up for the contract we were told connections in our area were great and there was no mention whatsoever of any maintenance works that would make it borderline unusable for the first 12+ months. Now we're stuck with this lousy rip-off excuse for an internet connection for another year as we can't afford the cancellation fee. Please, PLEASE do not make our mistake.
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-12-10
- Comments
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Three mobile simple doesn't work in the City of London or in buildings. They can show you 4G sign from time to time but you won't be able to open a website or to check your email for less then 2-3 minutes. The speed and coverage is the worst I've seen ever.
To be honest broadband works a bit better in the country, outside London. But never you will get anything even close to 4G seed.
The prices are quite competitive and free roaming is the best advantage.
There must have the worst network in the UK.
- Location
-
- Location
- Belfast
- Reviewing
- Three Mobile
- Date
- 2019-12-11
- Comments
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These guy's are useless, customer service is ok if u speak Indian/Pakistani. But i am English and have yet to speak to an English employee of 3. Everything is lag lag lag with it no matter where is put it. I wish i never got this cube, yes alexa is ok thats it. Avoid it folks its useless for anything apart from browsing the web, streaming is a nono same as online gaming
- Location
-
- Location
- Wimbledon
- Reviewing
- Three Mobile
- Date
- 2022-09-17
- Comments
-
Terrible connection - unusable product. Have great 4G coverage in my area and incredible speed with EE, but the connectivity from 3 cuts out every few seconds. Have to restart the device every 2mins to get any internet at all. Would avoid at all costs
- Location
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