379 Customer Reviews over 10 pages
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- Location
- Reviewing
- Three Mobile
- Date
- 2015-01-25
- Comments
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Since i took a contract of router Huawei E5372 on 4.December 2014 it seemed to me ok until 8.December 2014
when all 15GB gone.As i tried to resolve that issue and get an answer why is that they told me that i had
used it all (and other things like pay more on bills and excuses of not getting cancelation) even i explained
to them that that's not possible as i have been at work until late time but unfortunately with their rude
attitude as they promised an investigation of what hapend until now i haven't heard from them.So in the shortcut
as Three rejected my cancelation (even it was done after one week) still i have to pay for 2 years contract
although i'm not using their service as im scared to do.
If i could rate half of the star i will do that as i am very disappointed with their behaviour and service
- Location
-
- Location
- Reviewing
- Three Mobile
- Date
- 2014-04-30
- Comments
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1.5 years ago I signed a contract for monthly payments sim only. Unfortunately, the network signal is weak and disappears without a reason, so I decided to break the contract. It was a subscription of 12 pounds a month. 2 bills before deciding came for the amount of 27 and 29 pounds. After the break the contract I got a bill for 62 pounds, with no connection was doing that were on the bill, and some of them were double-counted. Every second voicemail was counted as a minute. I do not recommend, and he never would use the services of this thieving company. I advise everyone to be careful.
- Location
-
- Location
- Reviewing
- Three Mobile
- Date
- 2016-08-28
- Comments
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Poor security meaning that my account was hacked- this was eventually rectified after a painstakingly slow and complicated process of getting passed from pillar to post within a disorganised team which appeared to have no internal communication or common sense. The customer service team are very polite, but from my experience of phone calls with them they are not helpful as often quite poorly informed of the information I require and unless you go through to the cancellation team it takes a very long time to get through to anyone. Also infuriatingly slow to get call backs on issues I have had with more recently with their service and still having to chase them. Needless to say that after about 8 years with them I am now actively looking to move!
- Location
-
- Location
- Aberdeen
- Reviewing
- Three Mobile
- Date
- 2020-09-30
- Comments
-
My 4g Broadband from 3 is all but useless. A complete waste of money. It used to work but for the last 6 months it is 1mb down download/ less than 1mb upload and it periodically just drops out . At the moment I just use my phone as a mobile hotspot. Waste of money.
- Location
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- Location
- Aberdeen
- Reviewing
- Three Mobile
- Date
- 2021-02-20
- Comments
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Please stay away from Three. Shocking speed. Not able to watch a Facebook Watch video without disruptions. Sucked into a 2-year contract.
- Location
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- Location
- Abingdon
- Reviewing
- Three Mobile
- Date
- 2020-11-23
- Comments
-
I have spent four months trying to get out of a one year MIFI contract (that finished in July) for a device I lost in the spring. I have spent hours and hours, just to be fobbed off. Just awful service. AVOID!!!!!
- Location
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- Location
- Alness
- Reviewing
- Three Mobile
- Date
- 2023-01-14
- Comments
-
Received my three 5g router. Firstly there was no sim card in the package. I was told to get one from my local three mobile store, that was 30 miles away. So wasted 2 hours and £20 of fuel to go get that. set it up and couldn't get a signal. Finally found a spot in house where it Received a signal. Did a speed test and was getting between 0.5mbs to 5mbs ish and less than 1mbs upload. Contacted customer services to basically be told It should be fine and to try everything I already did. I was then told might need an antenna but three won't recommend one let alone supply one. Then was told to just cancel my contract. Customer service although they was polite, clearly didn't care. I then had to waste another hour of my time just to be able to cancel it. Now I'm going to have to waste more time and money going to the post office just to return the router. DO NOT RECOMMEND AND DEFINITELY WILL NEVER USE THREE FOR ANYTHING AGAIN.
- Location
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- Location
- Banbury
- Reviewing
- Three Mobile
- Date
- 2017-11-21
- Comments
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I wasted so much money topping up my phone or using pay-as-you-go and I've never been so disappointed with a company. I am studying abroad and was told that three was a good phone company to use, but I think otherwise. Three is a terrible company to use. I feel as though all they did was take my money and waste my time. I spent more money on three topping up my phone than I would have with an international plan.
- Location
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- Location
- basingstoke
- Reviewing
- Three Mobile
- Date
- 2017-03-23
- Comments
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This is by far the worse company I have dealt with in 20 years their customer service is pathetic and was billed plus admin fees continuously despite cancelling my account Stay well clear as shockingly bad service and poor ethics of staff (who lie and don't do as they say and management alike.
- Location
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- Location
- BB24LX
- Reviewing
- Three Mobile
- Date
- 2020-03-02
- Comments
-
Avoid Three Broadbad. Located just yards from Blackbur Rovers my top speed is 0.75 MBPS. 3 is the biggest rip off company i the UK
- Location
-
- Location
- Bedford
- Reviewing
- Three Mobile
- Date
- 2023-04-03
- Comments
-
I went with 3 mobile (using a MiFi router) as I wasn't sure how long I would be at this address and the only other option seemed to be Satellite. Speeds have been incredibly poor - no more than 9mbps, but usually under 5 - since I have been here and often drops out. Customer service response is always the same as "status checker" on the internet - "we are working on masts in your area", which seems to be permanent, and in 18 months there has been no improvement. If it wasn't for the cancellation fee I would have changed months ago. The worst internet I have ever had - and I have lived in remote areas in Brazil with better service!
- Location
-
- Location
- Bedford
- Reviewing
- Three Mobile
- Date
- 2019-07-03
- Comments
-
Awful company. 2 years ago I went to the three store in Bedford to do an upgrade. Unbeknownst to me I was also given a whole new contract despite only wanting an upgrade. For over a year I was charged for 2 contracts. As soon as I realised I was being double charged I stopped paying the direct debit that had no correlation to my phone bill. I started receiving letters for a number I've never had asking for money. After receiving a letter stating that the number had now been disconnected and the remaining balance would soon be sent to a debt collector, I paid the balance and considered the matter resolved. I have now received requests for more money. On contacting Three I have been told that they have no record of the disconnection/cancellation letter despite having records of the other letters and I am therefore liable for the £70 they want from me.
Avoid them. Utter cowboys.
- Location
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- Location
- Belfast
- Reviewing
- Three Mobile
- Date
- 2018-05-22
- Comments
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I took out a contract with 3 and couldnt make or receive calls in most of my daily locations. To cut a long story short. They lied to me. They cheated me and they robbed me. When i had finally heard enough falsehoods and broken promises, i stopped paying them and the sent debt collectors after me. Thankfully the debt agency investigated my dispute with 3 and cancelled my outstanding debt. I am grateful to them for this decision but ABSOLUTELY LOATHE 3 AND EVERYTHING THEY STAND FOR. GIVE ME MY MONEY BACK!
- Location
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- Location
- Belfast
- Reviewing
- Three Mobile
- Date
- 2019-12-11
- Comments
-
These guy's are useless, customer service is ok if u speak Indian/Pakistani. But i am English and have yet to speak to an English employee of 3. Everything is lag lag lag with it no matter where is put it. I wish i never got this cube, yes alexa is ok thats it. Avoid it folks its useless for anything apart from browsing the web, streaming is a nono same as online gaming
- Location
-
- Location
- berrow
- Reviewing
- Three Mobile
- Date
- 2021-05-24
- Comments
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I have a holiday home and use my wifi there the service is rubbish the new router is suppose to support 10 devices its so bad it wont even load netflix on my tv will be canceling the contract asap
- Location
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- Location
- Bilston, West Modlands
- Reviewing
- Three Mobile
- Date
- 2022-04-20
- Comments
-
Absolutely useless. Have been with the 3 pay as you go for ages with hardly any problems so I decided to try their 4G broadband. Great to begin with but now the signal is useless even with the 3 mast at the end of my street!! If you need mobile broadband don't use 3. You will just end up wasting your money.
- Location
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- Location
- Birmingham
- Reviewing
- Three Mobile
- Date
- 2020-07-16
- Comments
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Lamborghini and Maserati don't need to advertise their products because their state of art quality screams for itself, mouth to mouth.
Unlike terrible service quality by 3 that needs to drop their prices to pathetic levels AND sponsor Chelsea to desperately attract customers.
Here is the horror story, on Sunday I walked in the store to get my SIM card checked for not working since I hadn't topped it up for over a year as I was abroad doing business and being their customer for 4+ years, I was expecting that I wouldn't need any identification to confirm that im their client.
However, I was sent back home to get an ID. I went back to the store then I was told that they can't accept my EU ID since DOB and pic are not on the same side. I wasnt even told beforehand so I had to go another round to get my passport.
After spending 2 hours in store, observing the employees STRUGGLING to get their customer support service colleague on the phone to sort my issue out, I was told to come back on Monday and try again.
On Monday, still the same STRUGGLING story, so they decided to go Live Chat, which is something I coud do myself at home and save myself time of my life and money.
Eventually after 30 minutes I was told that my SIM would be delivered to my address in 1-2 working days.
However after 3 working days nothing shows up, I go Live Chat and to my huuuuge disappointment, I was told that my SIM hadnt been placed in delivery by mail yet.
Causing me to lose even more money because people were unable to contact me.
Beyonf awful, I would rate 3 with ZERO stars if I could.
- Location
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- Location
- Birmingham
- Reviewing
- Three Mobile
- Date
- 2022-07-24
- Comments
-
The most embarrassing mobile network ever! Do not listen the the good reviews as their is only 1% of good reviews and are most likely fake. Anyway to the point it’s the worst mobile network ever, Not once have I ever got 5g even though I’m a few blocks away for the 5g tower, I struggle to get 4g and consistently on 1 bar.
- Location
-
- Location
- birmingham
- Reviewing
- Three Mobile
- Date
- 2018-04-12
- Comments
-
I recently took out 12 month contract for 40g of data for £20.00 per.First month my son download some games on to his xbox and the data ran out within 2 days.Second month i allowed him to play on the xbox for 2 hours per day, within 3 days or 6 hours of playing on his xbox it had ran out again!.I contacted THREE, and the adviser told me it very easy to use this amount of data playing for that amount of time on a console like an xbox or ps4.I do not believe that a console like an xbox or ps4 uses that amount of data.I would not recommend THREE to anyone thinking of using THREE's mobile broadband should think long and hard.I will never use THREE again for anything.
- Location
-
- Location
- Birmingham, United Kingdom
- Reviewing
- Three Mobile
- Date
- 2022-10-19
- Comments
-
Terrible internet provider. Shockingly bad performance and reliability in general. I can barely watch a 32 second video on YouTube these days without it needing to take several minutes to buffer and load.
Started around a month ago. Until then their service was alright, not great, but alright. However, suddenly my internet has become the most unreliable piece of crap in the world, and Three's customer service is next to useless when it comes to actually telling you why that is; they're pretty useless for most things beyond scripted answers, but at least most are polite.
I apparently have unlimited data, but you wouldn't know that with how little data they actually afford me. I'm lucky to get 1mpbs anymore.
- Location
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- Location
- Bokton
- Reviewing
- Three Mobile
- Date
- 2020-12-20
- Comments
-
I have been a loyal customer with 3 for over 10 years prior to February the broadband was ok however it has slowly but surely got absymal constantly . Lags when my son is on his ps4 and he can't understand I work from home and it constantly throws me of my network and calls and we can't watch Netflix or now TV as Constantly lagging I have 1 year on my contract I have complained several times and they have tried everything I will be cancelling and taking them to small claims if they put a bad credit mark on my file I have 4 contracts and have just cancelled one phone contract and will be moving the others to different providers very soon they are terrible and reading all these comments on hear bring home just how bad they are now they are going to lose lots of customers
- Location
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- Location
- Bolton
- Reviewing
- Three Mobile
- Date
- 2019-12-26
- Comments
-
Mobile broad band worked fine for 16 months then 0.6 to 1.8 gb same location 24 month contract y should I pay for something I am not receiving cowboys
- Location
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- Location
- Bradford
- Reviewing
- Three Mobile
- Date
- 2022-12-29
- Comments
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After about 3weeks of fast reliable broadband suddenly the speed went from constant good to slow (very slow 2or 3}then good (very good 300 or400]
Have rebooted and moved the router on numerous occasions but still the same.
I live within sight of the mast ,about 200 mts away
- Location
-
- Location
- bridgend
- Reviewing
- Three Mobile
- Date
- 2019-10-05
- Comments
-
i had the broadband with 3 i had so much problem with it. i phone them up and they sand other router out to me in the end and in a couple of days down the line i was getting the some problem again i was getting very annoyed with this. once again i phone them up again and they said to go down to the stores and they will sort it out for me . when i went down to the stores that day the staff in the stores was not much help at all. come back home with the some problem i plug it back again it work for couple of days and than i was having problem again with it. that this time a had it with us. phone them and i said i was not paying anymore for rubbish network so i cancel my phone and broadband. they said it was fee at all. i have got to other provider and i having no problem at all
- Location
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- Location
- Bridlington East Yorkshire
- Reviewing
- Three Mobile
- Date
- 2020-09-08
- Comments
-
I went to the 3 store to ask about their mobile internet. While I was there I was told about the 4g homefi, 300mbs and only £22 a month wow! I signed up and cancelled my sky contract. The best speed was just over 15 meg at 5 AM. Before 10 am I could get 4 to 5.5 meg after that 1 meg was fast weekends we often couldn't even get on Facebook. My first complaint I was told it was because of the unlimited service and they are working hard to solve the problems. My second contact when I asked to cancel my contract was agreed without any argument. If you are considering 3 4g homefi I would suggest you ask them to put the download speed for your postcode in writing.
- Location
-
- Location
- Bridport
- Reviewing
- Three Mobile
- Date
- 2020-06-06
- Comments
-
I've switched to 3 from post office broadband and the difference is just huge.constant speeds between 40-75 Mbps. I am very satisfied with them, for now.
- Location
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- Location
- Brighton
- Reviewing
- Three Mobile
- Date
- 2015-05-19
- Comments
-
HATE HATE HATE having this contract. I went in-store to inquire, as I wasn't keen on paying for expensive line installation in my new house. I had NO idea about how much data I need each month, but the sales assistant reassured me that 15GB was plenty and that she even watched Netflix daily with her MiFi. It seemed like a GREAT idea! £15 a month for a tiny, wireless connection!
I used the internet quite frugally at first, then eventually started a Netflix subscription. My data allowance ran out in two days. I phoned up Three, outraged, but they simply just suggested I don't stream movies anymore. The call centre staffed apologised a million times without offering any solutions. I was passed from person to person with the same reply, so eventually I just gave up. I guess that's why they were so repetitive. I'm so frustrated, I wish the sales assistant in store knew what she was talking about, otherwise I never would've entered into this contract! She had a duty to help educate people like me who had no idea, so now I'm stuck with this ridiculous contract. It's SLOW (Three suggested that it depends on what time I'm online...I could barely load a web page even at 3am) and my data even ran out this month after specifically AVOIDING large streams.
I've tried so hard to get rid of it, but I'm stuck. I've phoned countless times, filed complaints...There's nothing I can do. Thanks Three! Please train your staff better.
- Location
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- Location
- Brighton
- Reviewing
- Three Mobile
- Date
- 2020-02-07
- Comments
-
I got mobile broadband to save money in comparison to fixed line. Speeds were OK at first, but for the past year I've been getting mostly less than 2Mb and often less than 1Mb, with pages taking ages to load, and that's in the middle of a large city. I often have to use my phone to get online. Tried once or twice to contact Three, but the script is always the same, have you tried this, that...Yes I have, I'm an intelligent person and know how to troubleshoot connection speeds. I've now given up and got fibre broadband, which is not much more than Three are charging me. I'm still in contract but I don't care, I just want out. Think carefully before you go for mobile broadband for your main home connection, other much faster connections are now not much more expensive.
- Location
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- Location
- Bristol
- Reviewing
- Three Mobile
- Date
- 2018-06-07
- Comments
-
I have been with three mobile for several years with outstanding service. three mobile broadband. should not be aloud to operate. no customer care and when you do get hold of them they are not interested in helping
- Location
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- Location
- Bristol
- Reviewing
- Three Mobile
- Date
- 2017-10-25
- Comments
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I just wanted to cancel my contract and get a PAC. It took 3 phone calls, one visit to the store, many failed 'reset your password' links. A maddening experience. Our last phone call lasted 50 min ! Totally unacceptable. Plus, I never had any coverage, reason why I wanted to switch in the first place.
- Location
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- Location
- Bromley
- Reviewing
- Three Mobile
- Date
- 2018-11-04
- Comments
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I had previously been a loyal customer of three; I left them once before (on good terms) only because I found a better deal. So based on my previous good experience of Three I had no hesitation in returning to them. Sadly second time around and the service is dire. I started having problems with my mobile phone (iPhone) very early on in the contract, phone kept freezing and calls kept dropping, texts sending multiple times even though an alert popped up stating message failed to send. I phoned Three Customer Services several times on this issue within the first 12 months; each time they fobbed me off telling me I need to do a factory reset, reboot or install new software. Despite all of this the problems did not go away. My phone contract is now 1yr and 39 days which means that my 1 yr Apple warranty has lapsed but I am still within my 2 year warranty with Three (as I found out today). To rectify the issues which as mentioned have been on-going for the past year; three are now telling me that I need to take my phone to Apple and pay the £300 to have it repaired and only then will they re-imburse me under warranty if the fault is not down to damage. Yet had they dealt with the issue correctly when I first reported it my phone could have been repaired without me incurring any up front costs. My dealings with Three since returning to them has shown Three to be incompetent with poor knowledge, bad record keeping and dire customer care (each phone call taking around an hour of my time). I would not recommend Three to anyone and I will be leaving them never to return as as soon as my contract permits.
- Location
-
- Location
- brynithel, abertillery
- Reviewing
- Three Mobile
- Date
- 2009-09-22
- Comments
-
i would say that the mobile broadband service from the 3 network is very poor , the download speed i have is no more than 100kbs on average this really is not broadband, its not much better than dial up.
- Location
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- Location
- Buckhurst Hill
- Reviewing
- Three Mobile
- Date
- 2023-01-25
- Comments
-
Three offer a static IP address to their business broadband customers in Ireland but not in England. They can't explain why, so it appears to be a poor business and customer service decision, as there are a number of businesses for which this is a basic requirement.
- Location
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- Location
- Caerphilly
- Reviewing
- Three Mobile
- Date
- 2018-06-09
- Comments
-
Totally disgusted with Three. I took out a mobile contract in 2012, which was terminated after the contractual term had ended. Last month, out of the blue, I received a letter from Debt Collectors asking me for an outstanding balance of £31.00.
So, after four years, THREE decided that their only option was to send in Debt Collectors. If, at the termination of my contract, there was an outstanding balance why was it not collected by direct debit? Absolute joke! I asked Moorcroft Debt Recovery Ltd to provide an account statement showing Invoices and payments and all I have received is a letter confirming the date I took out the contract and the balance. Shocking - buyer beware!
- Location
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- Location
- camberwell london
- Reviewing
- Three Mobile
- Date
- 2020-03-02
- Comments
-
Oh, how I wish I had done more research and found this review page before I committed myself t a 24mth contract for Home 4G Broadband with Three. As with the high percentage of other reviews my experience of Three is abysmal. The broad band speed they advertised of 25 Mbps came in between 3-5 Mbps when I checked by my lap top. It’s like going back ten years with internet speed. The customer service as already mentioned by other reviews is terrible, you get sent to a call centre in the far east and get asked the same ridiculous question, which is very frustrating and you just end up going in circles. I eventually got them to admit that there was a problem and they admitted that there was too much demand in the area and that their system can’t cope. They have to their credit given me two months free of charge to compensate, and they admitted that the 5G upgrades they are doing to their system are causing the problems. It was clear to me that they know that there are problems on their system but just selling it to people anyhow. The other thing is that they don’t send you any record of your complaint and nothing is put on paper. I’ve been told that everything should be ok by the 26th march. I now have no internet in my flat, except one that it is so slow its infuriating and I can’t get another internet contract going because I’m locked into this one, it’s an atrocious service. If there are no improvement by then the only action I can take is to cancel by standing order, which in doing so I might face legal action. So, from my experience if anybody is contemplating to with Three, STAY WELL CLEAR OF THEM!!!
- Location
-
- Location
- CAMBRIDGE
- Reviewing
- Three Mobile
- Date
- 2018-10-19
- Comments
-
Worst mobile provider I've ever been with, customer service no * network no * cost too much ,ie with Three £43 month for rubbish service, now I'm with Tesco that are BRILLIENT £18 mnth EXELLENT service far more data,min, texts , never again will I have anything to do with three, look at trustpilot reviews first 30 three reviews 1 red star.
- Location
-
- Location
- Cambridge
- Reviewing
- Three Mobile
- Date
- 2019-03-06
- Comments
-
Awful service internets slow, customer service is poor and they hike up prices haha. Im swapping back to one of the other networks. Stay away all you can eat slow data
- Location
-
- Location
- Canterbury
- Reviewing
- Three Mobile
- Date
- 2023-06-20
- Location
-
- Location
- Canterbury
- Reviewing
- Three Mobile
- Date
- 2023-04-10
- Comments
-
So, I decided to try a 3 mobile broadband. This is a nightmare. Believe me. Just avoid it. Even if you have a good speed, the ping and packet loss are insane. Sometimes my ping goes to 1500ms and the packet loss is always more than 5%. It’s impossible to play video games. And there is no chance you can stream. Unfortunately I have a 24 months contract, but right now I’m considering to cancel my contract and get a proper internet. Getting a 3 mobile broadband was the worst decision in my life. You pay for something you don’t actually have. This internet is extremely unstable. Don’t make my mistake. Get a proper internet even if it’s more expensive
- Location
-
- Location
- Cardiff
- Reviewing
- Three Mobile
- Date
- 2013-08-12
- Comments
-
Cancelling a contract takes at least 3 phone calls speaking to different people and takes well over 30 minutes each time. I have had mobile broadband with them on a dongle and for a tablet and cancelling both was a nightmare. They are rude, arrogant, pushy and offer no help. These calls cost me a great deal because I don't have a three phone and they just try to keep you on the phone as if their persistence will encourage you to take out a new contract. Not to mention that their signal for mobile broadband is poor and not worth the money. I won't be using their services again.
- Location
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