162 Customer Reviews over 5 pages
-
- Location
- Whitby
- Reviewing
- XLN Telecom
- Date
- 2024-03-23
- Comments
-
Very Poor Customer Service
If they aren't selling you something they aren't interested and choose not to day anything. You can tell this by the staffs attitude when you speak to them.
Takes ages to get through to them as well.
Definitely one to avoid even if you have to pay a little more elsewhere will be worth it in the long run.
- Location
-
- Location
- Merseyside
- Reviewing
- XLN Telecom
- Date
- 2024-03-15
- Comments
-
There is nearly always an upsell on every bill. Getting through on the phone is impossible and when you complain about the upsell ....... don't expect and answer.
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2024-03-15
- Comments
-
I never write reviews, but this company is a absolute joke and a time waster. I've been chasing them up for 3 months!!!!
I've moved over next door and they're incompetant to sort this out. I've called in for over 20 hours now and ive got no resolve.
I've had conflicting responses from we can't do anything, to being promised internet would be active within 10 days! Only to reverse this decision 2 weeks later.
I'm a running business and i can't even operate properly at my unit due to my molbile phone having 1 bar signal and having to tether it everyday due to xln not being able to resolve this.
I will be writing reviews on every site i know just to make sure people are aware of this company's downfall.
Honestly stay away and go to someone more reputable.
- Location
-
- Location
- County Durham
- Reviewing
- XLN Telecom
- Date
- 2024-03-13
- Comments
-
Absolute disgrace of a company! Avoid at all costs as it will cost your business. Customer service & support just tells you a load of lies!
My business has lost loads of money through this broadband provider.
I’m currently going through telecom ombudsman to sort this out.
AVOID GO WITH SOMEONE ELSE!!!!!
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2024-02-19
- Comments
-
AVOID! Over 5 weeks without a phone line since joining, if you're lucky to get answered on the phone they transfer you to an unanswered phone line. No reply on Twitter, email tells you to use web chat where a robot tells you nobody is available. My last provider tells me they marked the job as complete and closed the account. XLN may have permanently lost my business number which will cost thousands in signage replacement alone.
- Location
-
- Location
- Cheshire
- Reviewing
- XLN Telecom
- Date
- 2024-01-04
- Comments
-
Terrible company to do business with - stay away and protect yourselves and business from these imbeciles. Loaded with hidden charges, sent me lots of things and added services I didn’t ask for then charged me !! Worse still through error of their own admission they cut my line and broadband for three weeks over the Christmas period- my small shop and finances have greatly suffered as a result. I’ve wasted so many hours trying to get this sorted, really frustrating and annoying how they take hours to answer the phone but then they never really help you anyway just fob you off.. totally unacceptable service they should be shut down they’re a serious liability to small businesses and shouldn’t be allowed to operate. I’m taking my complaint to the Ombudsman as I recommend others should do as they really need a serious kick up the arse !!
- Location
-
- Location
- Cardiff
- Reviewing
- XLN Telecom
- Date
- 2024-01-02
- Comments
-
Unfortunately you cannot do zero stars. This company wants me to pay the cancellation of £100 for a service I did not even receive. I'm still waiting for the modem to turn up. After waiting over 25 days. I called ask them what is going on they told me my broadband has been cancelled but the phone line is live. I explained that this is not what I ordered and I want to cancel as I have not received anything or use any of the services. The best they could do was to slap me with a £100 cancellation fee I wish I read these reviews before hopefully this review stops someone using their service and they will lose more than the hundred pound they just stole off of me for absolutely no service whatsoever avoid avoid avoid
- Location
-
- Location
- Cornwall
- Reviewing
- XLN Telecom
- Date
- 2023-12-06
- Comments
-
Terrible company, bad WiFi, impossible to speak to anyone and getting overcharged constantly
AVOID
- Location
-
- Location
- Leeds
- Reviewing
- XLN Telecom
- Date
- 2023-12-01
- Comments
-
cannot get through to faults. waited over an hour on many occasions on the phone with no answer. Live chat missing from their web site, fault logs reported through their very own system are never aknowleged or actioned. i cancelled the dd and sent email to their address onsite which after 3 auto attempts could not be delivered with message ( service at xlntelecom.com
host xlntelecom.com [83.231.163.3]
No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.
).
i have now been forced to move to another supplier and xln still insist on sending me bills even though i mailed them and sent messages through their faults system telling them to cancell my account with immediate effect. DO NOT GO WITH THIS COMPANY IF YOU NEED A RELIABLE SERVICE AND GOOD CUSTOMER SERVICE !!!!
i would also like to add if you voice your honest true opinion on the social media and they dont like it they ban you and delete all the comments. i have noticed lots of comments have vanished from their FB Feed including all of mine. so it seems someone does actually read the comment but cannot be bothered to handle them in a proper manner just delete us and carry on ripping people off.
Date of experience: 01 October 2023
- Location
-
- Location
- Harlow
- Reviewing
- XLN Telecom
- Date
- 2023-11-29
- Comments
-
Worst service out do not use very poor call centre over 60 minutes on hold to speak to any one . trying to canel my order now been holding 112 minutes and counting
- Location
-
- Location
- GLASGOW
- Reviewing
- XLN Telecom
- Date
- 2023-11-24
- Comments
-
Worst company I've ever had the displeasure in being associated with.
XLN owned by Daisy have.made a total balls up of my business account.
This incompetent company has taken 8 weeks to port my business Landline and still can't get it right, now XLN have banned me from their Facebook page
- Location
-
- Location
- Eccles
- Reviewing
- XLN Telecom
- Date
- 2023-11-20
- Comments
-
Shocking service. Asked for Static IP, NOT HAPPENDED. Several call's on hold for 25 - 45 mins, still not happened and now they have changed company names and think its ok to take Direct debit in a different company - which is breach of DD guarantee. Wouldn’t trust this company, no way
- Location
-
- Location
- Dumfries
- Reviewing
- XLN Telecom
- Date
- 2023-11-15
- Comments
-
Only 1 star because I couldn't give no stars....currently going to ombudsman...if anyone is stupid enough to consider going with XLN or DAISY please feel free to email on niall16@btconnect.com and I will give you honest reason to run a mile....waits of an hour to get connected to an operator...calls cut off...no call backs...abusive employees...over charging...the list is endless!
- Location
-
- Location
- BRIGHTON
- Reviewing
- XLN Telecom
- Date
- 2023-10-24
- Comments
-
very bad custom service ,im having grey hair from the strees what they give me
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2023-10-06
- Comments
-
Been with XLN for last 11 years and hence shocked to get the service and treatment by the supposedly Head of Customer Loyalty.
Below is my email to them which pretty much sums up my experience with them -
"I have already spoken to you yesterday regarding this contract. I have spend half of my day trying to fix an internet issue I have was having with XLN and was informed by advisor that he can offer me wireless 4G dongle at reduced price which effectively will reduce my tariff each month and then the phone was passed over to you after which we went through the super-quick T&C’s trick.
I was surprised to see your contract email of £42.99 pm followed by advisor's email with another £29.99 pm for 4G dongle which is NOT what we had agreed. Also you confirmed that if we remove the 4G dongle from the package, there wouldn’t be any difference to the existing router or inter connectivity which basically defies the reason I got in touch in the first place. You were also not aware of advisor's 4G £29.99 package at this point so clearly there wasn’t any clear communication between you two. He was trying to sell his product and you were doing the same. Within minutes I was mislead into buying 2 contracts and my tariff increased significantly. Why would I proceed with another contract with no difference to the current one when I am already having some internet issues and problems?
After speaking to advisor who strangely had a totally different tone and was not friendly during our second conversation, after talking to him about my concerns I was more surprised that my monthly bill will actually increase to more than £100 if I went ahead with the proposed contract. Advisor also confirmed he does not know my current tariff and was not aware of £20 that I pay for using the card machine. If he was not aware of my current tariff and price then how did he propose savings to me in the first place. Also when asked him to contact you to cancel both contracts, he denied doing this saying he doesn’t know where you were and I should call you to which I strongly objected as it was him who transferred my call to you.
Anyways, I would like both my contracts to cancel with immediate effect as I believe you both have provided wrong information to me including convincing me that I will be saving each month but the fact is that I will be paying more than my current tariff. The other reason is the way both of you changing your tone in your 1st and 2nd call. I did not find you were trying to help but rather upset when I decided not to proceed.
I would rather pass my business to some company who cares for their customers. Advisor has confirmed my 4G dongle contract has been cancelled and if you could do the same as well".
- Location
-
- Location
- Newport
- Reviewing
- XLN Telecom
- Date
- 2023-09-28
- Comments
-
DO NOT USE THIS COMPANY ... THERE WOULD ONLY BE ONE REVIEW FOR THIS COMPANY .... ZERO.
Their so called technicians (call centre staff reading from their pre-printed replies) are rude, unprofessional and have no knowledge of how to rectify any fault - we had several during our contract. With continued broadband issues from week 1, numerous difficulties getting through to the call centre (approx hour wait on each call), then a further hour unplugging cables and plugging them back in again, then saying someone would contact us that day (no call but sent a "new router"), 5 "new" routers later, and the last straw being left with no broadband for over 5 days to then be informed we didn't have "priorty maintenance" cover in our business agreement, we instantly paid more for this essential service as we felt we had no option but then again had 8 further days without internet. We had no alternative but to connect with another company as our business was already losing hundreds of pounds per day. They are now trying to charge us over £600 for breaching our contract. What contract would that be then, the one that they never adhered to!!!! Perhaps they would like to pay us for our loss of business?????
- Location
-
- Location
- Larkhall
- Reviewing
- XLN Telecom
- Date
- 2023-09-05
- Comments
-
Very poor customer support and service, once a fault develops, all you get is false promises and lies. Stay away from XLN telecom
- Location
-
- Location
- Wigan
- Reviewing
- XLN Telecom
- Date
- 2023-07-11
- Comments
-
Awful customer service avoid!!!
Sold an internet and cloud voice system internet was so slow the cloud voice system didn’t work properly, internet constant dropping off so couldn’t take card payments and cloud voice system was unusable, constantly complained and got told wrong information over the phone each time, no accountability at all. Switched to BT because of the poor service then got told I had to pay cancellation fees because the internet and cloud voice system both provided by XLN where different contracts so it wasn’t there fault there internet is rubbish.
Avoid just go with BT same service cheaper and better customer service
- Location
-
- Location
- Edinburgh
- Reviewing
- XLN Telecom
- Date
- 2023-05-16
- Comments
-
I just received an email from debs collection company for the invoice I have never receive from XLN and the amount is hornets. If they will not stop this circus we are going to take action against them for business damage and that will be much bigger amount then your invoice as your services are not worth any money.
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2023-04-04
- Comments
-
One star is being kind. This company will make up the charges and charge your account whatever they like. Send abusive sales staff, claim one thing and do another. really awful and overpriced.
- Location
-
- Location
- MANSFIELD
- Reviewing
- XLN Telecom
- Date
- 2023-03-26
- Comments
-
Do not go near this company their customer service is shocking. Altered my contact they cancelled my business phone line by mistake lost the number told me I'd have to have a new number... Got to change business cards, signage, 100s of customers
14 days without a phone line and still waiting....
KEEP AWAY THIS COMPANY ARE SLOWLY KILLING ME BUSINESS...
I'm a little village shop (sole trader) I can't believe this could finish me...
- Location
-
- Location
- Doncaster
- Reviewing
- XLN Telecom
- Date
- 2023-02-05
- Comments
-
I wish I could give 0 review. This company is rip off, they are liars and pull out money from peoples account with no permission then make up lies saying they would pay it back and never do. I will take action to solve this issue myself. I have never seen a terrible company like this who steals from people and breaks their original contract. Never gonna use this company again even if it’s free because it’s terrible. Hope everyone is aware.
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- XLN Telecom
- Date
- 2023-02-03
- Comments
-
Shocking service!
My friend, a small business owner switched to this company from Virgin, and has been left with no landline and no broadband at all for his business. Various people have promised him at various times they'll contact him at a certain time to sort things, and each time no call.
He is left stranded with no way for his clients to contact him at his salon.
XLN appear to be taking the Mick and need to either pull their socks up or be reported for failing to provide a service.
- Location
-
- Location
- WARRINGTON
- Reviewing
- XLN Telecom
- Date
- 2023-02-01
- Comments
-
They are simply add costs to your bill that you havent agreed,and wont credit them back.
- Location
-
- Location
- Hampshire
- Reviewing
- XLN Telecom
- Date
- 2023-01-16
- Comments
-
The worst mistake in having anything to do with XLN in 45 years of business. Was cold called and persuaded to join up with all kinds of promises which never materialised. Joined 14th July 2022. Took 3 attempts to get me attached to fibre one of the main reasons to join. Waited in from 8am to 6pm on all 3 days. No reasons excuses or apology given.
Had changed my land line my internet and two mobiles over to them. They sent me 2 SIM cards on 10 ,yes 10, different occasions and none of them worked. They even on 2 other occasions sent envelopes supposedly containing 2 SIM cards with nothing enclosed.
Eventually when they connected me up the mobiles would work nowhere except in the room where the Hub was.
I told them by phone and by e-mail literally dozens of times that I was leaving. They tried in every way to prevent me doing so. I finally got free from them on the 24th October 2022 but it took until today the 16th Jan 2023 to get my land line number released to BT from XLN which was essential to my business .At one stage they said they would not release the number because it was legally theirs now and not mine.
To top it all last Friday I got a demand for £1096.00
as a penalty for leaving my contract early, despite having told them in Early August that I was terminating my association with them. They are a terrible organisation and destroyed my business.
I have reported them to the Telecommunications Ombudsman. Avoid this company at all costs
DR D J Quinn
- Location
-
- Location
- Queensnury
- Reviewing
- XLN Telecom
- Date
- 2022-12-17
- Comments
-
Was informed by email and a call that I had asked to switch my provider, immediately rang and emailed them and told them I had never asked to switch and there must be a mistake, so they said they will put a block on my number so no one can ever ask to switch providers except myself and was told because I have been with them for a long time and I was paying too much they arranged a new contract for me, asked them is all ok now, I am not going to be cut off am I, I was told don’t worry all is sorted now, two weeks later my service is suspended, after numerous calls and different reasons, eventually they tell me yes your service was suspended by mistake and it will be two weeks before they restore it!! A business who relies on a lot of online orders and use a card reader machine I have been left with no internet on the busiest time of the year. After numerous calls so far after one week I have received a text saying your order is being processed!!! Have left me in deep mess and have done absolutely nothing to sort the situation out, except saying I understand,and I am sorry!!
Absolutely unbelievable!!
- Location
-
- Location
- Bradford
- Reviewing
- XLN Telecom
- Date
- 2022-12-10
- Comments
-
My friends just stay away from this company.they are not good people to deal.blackmailing shambolic service.
There is no customer service concept.they don’t care about your business.they just rip you off.
- Location
-
- Location
- Bristol
- Reviewing
- XLN Telecom
- Date
- 2022-12-03
- Comments
-
I have to wait 10 hours to acknowledge my broadband fault with XLN technical team! My Restaurant has been closed because of their Internet failure.
Technical support team called Alex test the line after 12 hours few times and said couldn’t fix and can’t transfer the fault to the Bt open-ranch, after 13 hours they are asking me to send images of all of wiring’s and router!! Ah another day I can’t open my business! what a shame! Without giving a service XLN taking money for the internet . Anyone of this company call me to explain what is going on and why you’re scamming people
- Location
-
- Location
- Sheffield
- Reviewing
- XLN Telecom
- Date
- 2022-12-01
- Comments
-
Awful customer service from the Sheffield office. Very rude and dismissive. Currently out of contract and the customer service team have not been up to par. The broadband itself is slow but reliable.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2022-12-01
- Comments
-
Be careful with XLN. They have a nasty habit of putting up their bills without any warning, and when you complain there is no accountability whatsoever.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2022-11-27
- Comments
-
The worst company ever had a lot of issues with the Internet most times I Didn't have good connection, they never fixed it, and the customer service bashed down the phone on me.
- Location
-
- Location
- Wigan
- Reviewing
- XLN Telecom
- Date
- 2022-11-23
- Comments
-
Tie u in gud deal 3 month later BIG mystery price rise...spk supervisor apologise add loads of freebies and reduce rates 3 months later same process then out of contract price apears with freebies at full charges....THESE LOT R THIEVES LIARS AND VAGABONDS KILLERS OF THE SMALL ENTERPRISES...SAVE UR MONEY LEAVE NOW
- Location
-
- Location
- Coppull, Chorley
- Reviewing
- XLN Telecom
- Date
- 2022-11-21
- Comments
-
Very very disappointing service. Talked a good talk to sign us up, but very very poor broadband connection, well short of what we had previously with PlusNet. We were promised superfast within 24 hours, but 5 days later, a poor broadband offering. Would definitely not have used XLN if we'd know how poor the service was.
UPDATE: 6 weeks on and still appalling broadband service. XLN have two speeds at doing anything....dead slow & stop. Avoid this company at ALL costs.
FURTHER UPDATE: Told today we are being upgraded to Superfast Broadband, but, its going to take TWO MORE WEEKS. That's EIGHT WEEKS to achieve what we've wanted from day one! Unbelievably pathetic
- Location
-
- Location
- Derbyshire
- Reviewing
- XLN Telecom
- Date
- 2022-11-03
- Comments
-
I’ve now had no internet or broadband for four weeks! When it worked it’s o.5.
We were promised fibre broadband and a speed better than BT who I cancelled.
My business has suffered.
I have been billed £197 from bt ( XLN said would cover any costs and easy switch)
My mobile is still being charged by EE.
My kids can’t get any TV, broadband. Or phone signal. No homework can be done. It’s been half term with 4 kids fighting over no internet.
XLN said they had to listen to the original phone call. When I have a e-Mail with the contract and terms and conditions.
I’ve said I want to cancel and they said you can’t unless it’s 14 days BEFORE THE CONTRACT STARTS! wtaf
- Location
-
- Location
- Devon
- Reviewing
- XLN Telecom
- Date
- 2022-10-25
- Comments
-
Awful, we cancelled back in August (out of contract). I phoned in early October to confirm nothing to be paid and they confirmed only £1.25. I offered to pay it as the DD had been cancelled, they said no, refused to take payment and said the DD was still set up. I confirmed that it wasn't, but they wouldn't accept that. 20 days later we get an invoice for £22.79...mostly for a failed DD charge. I called them and after 25 mins of messing about all but £1.25 was credited. Now paid but I feel like they may go on sending invoices, this all felt like it was on purpose to charge more ongoing.
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2022-09-26
- Location
-
- Location
- north yorks
- Reviewing
- XLN Telecom
- Date
- 2022-08-08
- Comments
-
The worst company Ive ever dealt with. Bills around 5x what was quoted. Horrendous service, the worst internet Ive ever had and they lie all the time. Left us with no internet on transfer for 2 weeks. Asked for a deadlock letter, despite phoning again 5 times - still never sent after 3 months- Just a method to delay us leaving & raising a complaint & then charged £600 to cancel a service I never ordered. Complete scammers- avoid at all costs.
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2022-07-15
- Comments
-
One of the worst companies I have dealt with.
They say one thing and do completely different things once you're in contract with them.
- Location
-
- Location
- North Devon
- Reviewing
- XLN Telecom
- Date
- 2022-07-12
- Comments
-
I have been a customer in many locations and premises for six years . Initially my experience has been okay I was a fairly satisfied customer . A few hiccups here and there but nothing that couldn’t be sorted out . I suspect properly due to the takeover from Daisey communications this is now a shambles . I have given up with them after nearly a year of horrendous customer services being lied to overcharged and very unprofessional. No apology for my loss of custom or security down to the continued incompetence. From what I can say they have not signed up to the communications ombudsman scheme . i wonder why! Sort it out XLN
- Location
-
- Location
- Manchester
- Reviewing
- XLN Telecom
- Date
- 2022-07-12
- Comments
-
DO NOT USE THESE GUYS! Had them in a vape shop i worked in, couldnt even load facebook with the speeds they provided. Now I work in a phone shop, and theyve rang everyday for 2 weeks straight trying to get us to buy their broadband, weve told them everyday were not interested and they still keep calling.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
XLN Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and XLN Telecom.