Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2065 customer ratings since 2019-12-03 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

962 Customer Reviews for Vodafone

Reviewer Location Reviewing Date Ratings
The worst company ever. I ordered broadband over a month ago and my connection date has been cancelled twice without anyone notifying me. I just come home to find I still have no internet service. Vodafone just deflected blame on the company they hire to do the connection and take no accountability nor action. They've hung up on me 6 times and offer no help. Do not get internet with this company. Their customer service skills are awful as well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Vodafone  
I was tempted to switch from BT to Vodafone......what a mistake.
1. Continual internet drop outs making video and gaming playback impossible.
2. Can’t use range extenders with Vodafone router
3 can’t use 3rd party routers with Vodafone- this is critical if you have your own internal network or servers.
4. Can’t access our NASDRIVE remotely cos the Vodafone firewall prevents access.

We’ve gone back to BT. It might cost more but at least we e got connectivity.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Berkshire Vodafone  
Complete and utter GARRRRBBBOOOOOO. Hands down the WORST isp I have ever had the misfortune to have. Claim to be providing me with 27MB/s download speeds, when in reality they are barely capable of providing more than 300 Kb/s. Spoken to their customer support many times (who lack basic English skills) who give me the same response that they claim will fix their awful service but to no surprise, it doesn't. Constantly disconnecting, unable to hold a stable connection (when it does finally connect), unable to keep up with literally any other isp. Would NOT recommend Vodafone...they should have stuck to phones smh.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Vodafone  
Do not get had Vodafone broadband. I've had it for 1 week and I'm going back to bt. the speed is atrocious speed Ranges from 0.1 to 6mb and signal drops all the time router is not as good as bt hub 6 the range is dreadful. worst mistake I ever did cost me £60 to go back to BT and the £25 it cost to activate Vodafone do not risk it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochdale Vodafone  
Went from talk talk to Vodafone after getting pestered by them and saying how good it is. I’m 32 years old with ms so spend a lot of time watching tv in my room. It’s okish during the day but after 4 to 5 o’clock onward can’t watch tv with buffering. Try to get through to speak to them and get that tobi annoying wee thing. 1.2 download every night. Shocking and will be advising anyone who asks not to go near them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Highlands Vodafone  
Had a few issues at start which was bt open reaches problem other than that everything is perfect would recommend them and would recommend vodafone to employ there own engineers instead of openreach
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ballymena Vodafone  
As others - Atrocious broadband, swapped from Sky for cheaper deal and signed up for 18 months. The service from Vodafone has been the worst service that I have paid for in my life, slow to mediocre speed, worse than average ping but worst of all by far the frequent disconnects - 1 or 2 every hour, unable to stream videos or play computer games because of he constant interruptions, I will never use Vodaphone for my broadband again for the rest of my days. Customer service 2 stars as they did organize OPEN-REACH who swapped my master telephone point and confirmed I should be getting high speeds. I will do in summer when I move back to SKY!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Ilkeston Vodafone  
nowhere near the speed guaranteed customer service a waste of time just fobbed off with bull**** excuses can't wait to run contract out and change
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
silloth Vodafone  
I have given Vodafone 1 star in each category as there was no option for 0 stars. Signed up with a guarantee of 50mb download on their 74mb package. On running regular speed tests i was getting less than 20. Complained and got no help. Broadband lost connection once every few days, the time that drew the last straw was a 24 hour loss of service where, after over an hour on the phone with an advisory, was told nobody could help me for another 48 hours. Cancelled within the first 30 days, told that they were still going to charge me, despite them not actually offering me what I paid for. Customer service and their online chat are useless, not to mention inaccurate - with an 11pm helpline that doesn't take calls after 9pm!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone  
I've had Vodafone for over a year in it been terrible, slow, intermittent. They have tried to fix it 4 times and every time they promise improvement but I just end up having to relog everything in again as they just say "reset the router" , the support is a call centre with a script so if you ask anything off-script they don't know, it feels very buskcetshop, just waiting for my contract to end in July then I will be free of them, if you are thinking about using them... at you pearl, I would not recommend them at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beachampton Vodafone  
Terrible slow speeds and overcharged every month, Check your bills!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes Vodafone  
I have asked for it to be fixed over 10 times, I have had a new router. It stops about 5 - 10 times a day but when you call up you just get someone in a call centre with a script. Terrible service all round.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire Vodafone  
I wish I’d read the reviews first, I thought all providers were the same but sadly I was very wrong. I’m getting nearly half the speed I signed up for, and quit often a lots less that that the lowest I seen was just over 1mbps. I asked if I can cancel because they haven’t given me the speed I’m paying for and they said I’ll have to pay a fine of nearly the entire contract. Do yourself a favour and listen to the reviews on here and go with someone like sky, BT or even TalkTalk because at least with TalkTalk you get the speed they tell you or at least I did
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stockport Vodafone  
We switched to Vodafone as we are mobile customers and the price was so good. I regret this hugely. The speed was very slow and meant we could not watch films despite paying for fastest speed. After hours of phone calls where we were told the speed was acceptable and numerous hoops we had to jump through at home to try speed it up (no engineer was ever offered) we have decided to cancel. It is so bad that we have paid around £200 to get out of our contract early and go back to sky. Do not use this supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey Vodafone  
I was looking for internet provider and spoke with a rep from 0800 number. He gave me quotations which I need to think about. He was aggressive in nature in finding out why I cant decide right away. He was a bit impolite and did not make me feel comfortable in answering some personal details. Please be advise that VODAFONE customer service is not admirable at all. Very harsh I deed. I am not calling Vodafone again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Fulwood Vodafone  
After a week long wait of investigation into why my fibre 2 broadband so slow at peak times they called me today to say it’s congestion and that it’s not a technical fault.... they say that as I am getting 62 mbps to the router I can’t cancel my account even though they then throttle the broadband to below 10mbps in peak time .... this is a complete rip off and I advise anybody to stir clear of this disgusting service I will be taking my details and evidence to Ofcom
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Vodafone  
one star across the board because I couldn't give any less.Haven't even had it 1 week,everything about it is SO wrong on every level
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester Vodafone  
I set up a deal with Vodafone for two premises, soon after I signed up someone decided to use my postal address to move their SKY broadband instead of their new address they gave mine, very soon I got a cancellation notice from Vodaphone with HEFTY BILL this meant I lost my line and nearly my landline number, I had to pay extra to get my broadband back, since then I get charged for phone calls that should be free, the speed of broadband is useless my device is often locked out although fibre optic, when I wanted to check my usage and devices on my broadband I was given incorrect information from someone abroad who clearly did not understand me. not happy folks beware, I am looking for a better deal .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bolton Vodafone  
I changed to Vodafone superfast 2,last Thursday 18 June.I'd been withhTalk,Talk for 10 years & wasn't impressed with their set up,so,I thought I'd change,MY GOD!! what a mistake,theres only 2 of us,no kids,this broadband wouldn't even support the 3 wireless cctv camera's we have.This has caused all sorts of stress & tension between us,anyway,today,Wednesday,24 June,2020,I cancelled it.Take my advice,DON'T bother with Vodafone.I spent over 1 hour on 2 occasions being passed from pillar to post when I phoned,only on BOTH occasions being left that long ,the line went dead.In a word Garbage
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone  
Just moved from BT to Vodafone and so far everything is as good as BT only much cheaper. No regrets for moving.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Fraserburgh Vodafone  
Awful service, spent hours on the phone trying to resolve everything. Finally they let me leave early with no termination fee but was such a battle. The staff are incompetent.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Vodafone  
The most horrible company if you want to call in another country the extra charge are at the really high price for what ??they just care about them bussinesss that mean ,MONEY,.soo I’m not a robot of this life to work and to pay at the end of the month extra charge which are really high so after a call of 10 min or 15 they will charge you £30 pounds but with £30 I will get Lebara or Lyca and I can use it many times
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West green road Vodafone  
when the service was finally up and running it is very good, but beware the switch process was full of problems which took 6 weeks to rectify only after I had to do all the chasing to get Vodafone to do as they had promised. customer service was absolutely pathetic, and we were continually lied to. I would recommend that you consider another service provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Streatham, London Vodafone  
l was with BT, it cost a fortune with broadband and line rental...vodafone will saved us almost £100 every 3 months with its latest offer...i nearly didnt go ahead because of all the bad reviews but the customer service, the changeover, the router, the speed and reliability has all been perfectly fine, no problems as yet, and hopefully never! so there you are..risk it if youre thinking of saving money, we've got exactly the same service as bt gave us but a damn sight cheaper!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Thanet kent Vodafone  
I have had various ISPs and Vodafone has been decent (a couple of minutes-long outages) but down-stream bandwidth are consistently above 20Mbps (mostly 40Mbps) which is good enough for my IPsec, streaming and kids' usage. Had experienced loads of other ISPs for myself and supporting colleagues' home internet during lockdown, so far Vodafone (decent), BT (mostly decent), Zen (good), Sky (ok-ish), Now (meh-ok), Virgin (where's the rest of 480Mb?) and Origin (god no).
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Redbridge Vodafone  
I am so disappointed in Vodaphone, i have had an issue with the Router and it took over 3 weeks to resolve. The biggest disappointment is Vodaphone advertise fixed length contracts but they will not commit to the price being the advertised price for the duration of the contract. im not even half way through an 18 month contract They decided to increase my contract price. DO NOT BUY VODAFONE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Vodafone  
PLEASE READ THIS BEFORE EVEN CONSIDERING JOINING VODAFONE BROADBAND.
We joined up and got the £24 per month deal. Should have been easy it was not! I looked at reviews before hand and thought can they really be that bad? THEY ARE AWFUL! We joined online selected our set up date as the 22nd Feb, 2 days before we lose virgin. We got note to say order cancelled followed by ignore now all okay. On the 20th we called to check all okay and they advised the date we selected and date we would be in was only advisory and they would not be out until 2nd March! They had not informed us of this and we will not even be in! We said they had to get someone out on agreed day to be advised this would not happen and when we asked to speak to supervisor they said no one was available, then said NO ONE WAS WILLING TO TALK US! We have now had to compromise and stay with virgin as we cannot be with internet for over a week for various reasons. PLEASE PLEASE PLEASE AVOID VODAFONE AT ALL COSTS THEY ARE EVEN WORSE THAN EVERYONE SAYS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ipswich Vodafone  
Switch went without a hitch yesterday about 2 weeks after I placed the order on line. £24 for 76 mbps is great value. Nice router and the mobile app is v useful too. So far excellent after the nightmare of last provider which we are still awaiting refund from. Too early to give 5* all round but impressed!
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
York Vodafone  
Really annoying switch to VF. First of all they changed our number which we had had for 40 years. I rang to complain and was told that they could sort in 3 days. I then rang again shortly after to clarify another issue and was told it would take 4 weeks to get our old number back but no guarantee. Fortunately the first person was right! My first bill was just for a couple of days use so no surprises there. The second bill had over £40 of call charges despite having asked for the £8 anytime calling feature. Their website was down - not an unusual occurrence. Spent half an hour waiting for someone to answer in their call centre and gave up. Eventually got a response from an overseas call centre. They said that my order had not stipulated anytime calling and although they would add it to my contract there was no way that they were going to refund the overcharge. Also be aware that their "Manage my account" app is only designed for mobile use - it was difficult to get this set up as a broadband user. I am locked in now - I hope things get better.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Cheltenham Vodafone  
I have used a few ISPS vodaphone are the worst by far. The only time speeds are even near acceptable are in middle of night. Anytime around evenings and weekends as good as dial up totally useless. Can’t wait until I can ditch this excuse for a service.. totally not fit for purpose in my case.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Benfleet Vodafone  
Signed up in August 2018, just rubbish and it hasn't been sorted.Told them I am leaving , now want to charge £122. They can stick that
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newcastle upon tyne Vodafone  
Switched from uber expensive BT has soon as Fibre was available in my area and what can i say.
Vodafone took care of everything and the switch over was totally seemless, everything was up and running on the day stated.

I'm on the 78MB fibre package, my guaranteed speed is 76MB which is delivered consistantly my upload is 20MB.

Well done Vodafone for providing a brilliant product and super customer service who kept me informed every step of the process.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oldbury West Midlands Vodafone  
Have had a very reliable BT connection for the past 3 years but moved from them as there is now competition in my area and the price is more than £45 a month in savings.

Vodafone service however is noticeably less reliable and slower although it shouldn't be. I use my own router rather than BT or Vodafone so service in theory should have been the same.

Logged a call with Vodafone Customer Support on day one to get a static ip address that sales said should not be an issue - 2 months later - 15+ calls and emails, texts and twitter and still the case has not been resolved - it's like groundhog day when you contact support - there's zero continuity or follow-up.

Guessing VF have outsourced this business and they get measured on volume of calls? Please avoid these folks as they're just not fit-for-purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Pontesbury Vodafone  
It was an absolutely abysmal experience from start to finish. And it is still not over because although I cancelled the account in September- which Vodafone accept-I am still being charged £25/month due to a 'system error'. Have lost count of the hours and hours spent trying to sort out problems ranging from dreadful signal strength to account being in wrong name, to tedious Transfer Of Ownership form filling and a 6 month process!! Honestly, I have never felt the need to record reviews before but this has definitely been the worst service experience of my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland Vodafone  
After being approached by Vodafone offering free line rental, we were tempted away from BT (who had consistently deliver 50mb+ without ever having an issue) purely as a money saving exercise. We like many rarely use the landline so free line rental made good financial sense. I opted for the 76mb premium service from Vodafone, this guaranteed 50mb. After install, we noticed that simple things like streaming Amazon and downloading from sky often wouldn't work due to poor speed, not some thing you'd expect with a promised 50mb. On checking, at best it would make 20mb, often as low as 12mb. We spent hours on the phone to tech support trying to resolve it for the 6 months we've had it, new routers,Ethernet cables, firmware updates, still never getting above 20mb. After a while Vodafone would go quiet on me and I've have to constantly chase them. So after the 4th BT open reach engineer visit I have given up, it appears BT are providing however it is getting throttled back by Vodafone and they simply can't / won't provide me with the promised / contracted speed I am paying for. They have offered me early release from contract and £49 compensation as they claim they are providing me with 76mb and it's not their fault that by the time it reaches me it is only 20mb. Essentially Vodafone are advertising and charging for a service they simply cannot provide. Shocked and appalled by the lack of customer service. Would not recommend to my worst enemy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Worcestershire Vodafone  
Failed to connect me after my previous ISP Sky stopped, customer service then prevaricated with 4 broken promises of a connection deadline within days that elapsed. Was sent to a Vodafone store 3.5 miles away on the promise of some free mobile data added to my account to tide me over, but the assistant in store refused it and told me to go home and wait for connection and call up to complain otherwise. On the final call, after 8 days of outage, the customer service agent told me the BT Openreach engineer looked at the cabinet and all available slots for Vodafone customers were filled and that there may be a future point in time when I get connected, but couldn't commit and that I would be better served considering an alternative ISP. I kid you not! This is now a dead brand to me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Vodafone  
I have just upgradee to Superfast 2. The download speed is on average 71 and upload 18. Vodafone have always been very helpful over the phone and in the local outlet. For a total price of £23 + £5 for unlimited phone calls. Extremely happy with the service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Colchester Vodafone  
Moved to Vodafone 2 weeks ago, on my Go-Live Day i couldn't connect to the Internet , carried out all the checks that i could but nothing ! Rang Vodafone Customer Services and got straight through to a very helpful lady who went through the fault finding process / changed a setting and online within about 15 minutes of calling (I had a similar issue when moving to Talk-Talk years ago).Download speed has been consistent at 73 - 74Mb/s and upload at 19-20Mb/s ,good Wifi signal,4/5 people using multiple devices is fine and all problem free to date,very satisfied !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
N Wales Vodafone  
Don't be fooled by Vodaphone - From day one they have not achieved their minimum service level promise of 35mbps. Hung on for 49 minutes waiting on their support line before going up.
I looked at raising a complain through OFCOM and it seems they are equally useless. Mobile firms have signed up to a voluntary charter, which clearly they just ignore. All hot air and no action from all parties.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Windsor Vodafone  
What a mistake to move to Vodafone!
Phone and broadband transferred last Thursday 31st Jan. Worked for 2 hours then broadband stopped working and hasn't worked since.
I've spent hours on the phone to support to no avail. Just installed a new router that hasn't made any difference. To top it all they lost my phone number when migrating the service.
This has to be my worst customer experience ever.
I was attracted by the cost but now seriously regret my choice. I have no confidence my broadband will be working in the near term and I've lost the phone number for good.
I would encourage anyone thinking of moving to Vodafone to think again. Whilst you might save a few £s the hassle if it goes wrong will cost much more.
A seriously unhappy customer!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chorley Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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