Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2078 customer ratings since 2019-11-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

958 Customer Reviews for Vodafone

Reviewer Location Reviewing Date Ratings
I have only been with Vodafone a couple of months but already want to switch away from them due to the terrible customer service I had. We were due to move house and informed them that we needed to set up the broadband at the new house but was told it would take nearly 30 days to complete. We are in the new house still waiting for the broadband activation. I contacted them today to confirm we were still due to be activated soon and got told that they house move had got cancelled on the day I set it up! So we have been waiting for nothing this entire time and they cant even explain why it was cancelled. Neither was I informed that it was cancelled and was told that i would just have to sign up again via the sales team. The customer service is a complete joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Bristol Vodafone  
I joined Voda fiber after leaving Sky fiber for the cheaper voda prices. The exchange turned out to be oversubscribed by nealry 2x which meant between 5 and 11 evening times, my internet would always end up crawling to 200kpbs (4 times faster than dial up). The link at the exchange still hasn't been upgraded and I'm still, 3 months later, on slow connections in the evening. Didn't have this with Sky. And no choice but to wait for open reach to upgrade the link, which is a woefully slow operation. Sky Fibre was the best internet I'd had and leaving for this is painful.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Wakefield Vodafone  
Categorically will never use again and recommend the same to anyone else. No one there seems to have the foggiest idea what service they can provide. Set up was delayed by a month (after they said install could go ahead straight away) and then didn't work properly for a further month. Once resolved, speed was as advertised for contract duration. Real issues came at contract end where I spent a month fighting to end contract without charges; initially they wanted £170 despite being in cooling off period after contract renewal. Called repeatedly to have this reduced to £0. Then they continued billing us so had to call again multiple times. Each call resulted in an hour on the phone, being passed from one person to the next, being placed on hold for long periods etc. Strongly advise finding a better provider, they might seem cheap but for good reason - they also ramped our bill up 25% in second year which was the reason for leaving in the first place.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Berkshire Vodafone  
Recent reliabilty issues, disconnected for 2+ weeks in October and again for 10 days over Christmas. Not all Vodafones fault, the incompetence ofsome of Openreach's engineers account for some of this. However, the appalling service from most of Vodafone's support team has finally made me decide to terminate my contract with them. Several times calls were ended, online chat the same and various promised follow ups - referrals on never materialised. They seem to think that now they have a larger share of the market customer service has gone by the by.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
South East Vodafone  
I concur with the previous complaints. I will be leaving Vodafone as soon as I can .
No other company can be worse.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
Fife Vodafone  
Supposed to be getting around 35 MB, a year ago we were getting 18mb which was enough for our needs. Now dropped off to between 9 and 10MB. Connection will randomly drop off. We are getting a discount every month due to the slow speed, but just waiting for the contract to end so we can leave! Avoid!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Ellesmere Port Vodafone  
DO NOT ! Get Vodafone Broadband..
I’ve had Broadband from many providers over many years and this is the worst experience I’ve had. I’ve been waiting 5 days to be connected and it’s still not happened after 6 phone calls to there technical departments, They keep blaming open reach but it’s purely down to them being able to organise a simple task that was supposed to happen 5 days ago and keep getting told to wait another 24 hours. Stay away from Vodafone and go to a more reliable provider like BT or TalkTalk.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
U.K. Gloucestershire Vodafone  
I believe Vodafone UK are advertising a guaranteed broadband speed or money off. This is terms "the ultimate broadband guarantee". Just don't believe it for a minute.

The reality of the guarantee being based on Sync speed is of no use to man or beast.

Thy Sync speed gives no guarantee to actual broadband throughput.

So you can be happily syncing at 30Mbps / 7Mbps as I am but your throughput will vary from 30Mbps during the day to 3.5Mbps every evening (as mine does). This makes it
impossible to do anything at any decent speed.

Vodafone support (on phone which takes litrally hours to get through to) will take you round the houses trying to diagnose it but in reality they know they cannot delivera guaranteed throughput. If you do nail them down to not fixing the problem they blame Openreach for a "Red Cable Link Issue" (whatever that is, sounds like it's designed to scare customers off). If you push them further they will quote your contract "sync speeds" are being provided as per contract. This leaves you in the position of having extremely poor broadband speeds every evening but locked into an expensive contract.

BTW don't bother with online chat they onl having restricted access to your account and have very little skilled knowledge. They even gave me a ticket
reference number which wasn't even a ref number, it was my account number.

So all in all, pretty poor support around a service designed to stop you getting good speeds every evening (as in my case, fully documented with Vodafone support and now going through an OfCom process).

Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Leeds Vodafone  
Overall the customer service agents are friendly and helpful, all whilst not really being able to provide any actual support. I suffered with terrible speeds well below what was originally quoted, the connection keeps dropping out for no explainable reason, the router is perhaps the most ineffective I've ever come across - and this is a widespread problem it would seem. So much so, Vodafone agreed to start letting customer use their own routers, but in order to do so you need to call and ask for a DSL Username and Password - this is official information on their website, but when I called I was passed from department to department and nobody knew what I was talking about. The only saving grace about my relationship with Vodafone Broadband is that I've had so much money back from them due to the sheer volume of calls I've had to make to get issues resolved. For instance, they sent me a new router but forgot to de-register my old router so the new one didn't work, which took about 12 hours to resolve. Then a day later they de-registered the new one and it set my house alarm off whilst I was at work, and took me another 12 hours to resolve.
I've been a Vodafone mobile customer for years and have no issues whatsoever with that, but the day my contract is up on the broadband, I'm gone.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Macclesfield Vodafone  
I was promised a minimum speed of 40mbps and I'm struggling to even get 12mbps.
My old provider gave me over 20mbps and the area offers up to 57mbps.
I've twice contacted Vodafone about this and although helpful, the speed has not increased at all.
Very dissatisfied, disappointed and wouldn't recommend.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bury St Edmunds Vodafone  
Broadband randomly drops when not in constant use and speed is variable at best. The issue for me is that they have just doubled the cost of my broadband with no notification other than sending me the new bill. Apparently, I went out of contract four months ago and no one thought to mention it, so they have the freedom to charge me what they think fit. Customer support were pleasant but couldn’t do anything beyond refunding the increase this month. This isn’t the first time they have done this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Birmingham Vodafone  
Three words a load of rubbish very slow only works when it wants to had nothing but problems with it from day 1 do not get this broadband you will regret it I'm counting the days till I am out of contract
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone  
We were told the broadband speed would be up to 3 times faster at least than our previous supplier. It’s actuall nearly 3 times slower and keeps disconnecting really angry about this
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Chester-le-Street Vodafone  
Terrible. I rarely leave reviews but this fibre internet connection has driven me to despair! The only positive thing that I can say about Vodaphone is that with the price increase they have allowed people to leave before their contract is up. I am jumping ship to either Sky or BT.

When first installed it was okay. Now it is terrible. The connection keeps dropping out and the wifi is terrible. Sometimes I can only get 10mbs when I am paying for the full fat fibre. When I do get the 10mbs I am happy as it means I actually have a connection for once. My wife is upset with the situation as she has had to up her mobile phone package to allow for more data as the wifi keeps failing.

STAY AWAY FROM VODAPHONE BROADBAND IF YOU WANT A STABLE INTERNET CONNECTION! (I am writing this article using my iPhone as a hotspot as the connection has gone again)
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire Vodafone  
Vodafone router simply is bad, connected two lan cables to it from 70 Mbits/s I am now at 16 Mbits/s... simply bs. If I use one lan connection the lan connection is seeing 50 Mbtis/s, wi-fi is at 3-10 Mbits/s
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Got Vodafone broadband in November. Had service for a week theb cut out. Then I was told thw earlier it could be fixed is on Christmas eve. Then come Christmas eve they said there was a problem with the phone like. A week later had an gas engineer out who fixed the line and the internet was working. Lasted for 2/3 weeks then cut out again. When chasing it up I was told it would take 3 days as per the contract. 3 days later I was told that the line had gone down. Had an engineer come out 10 days later who said that the line was fine now and the number had changed. I didn't want my number changed. I was not reimbursed any money that I had paid for a sub par service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Slough Vodafone  
We had BT fibre 72mb and it was great but expensive. We changed to Vodafone when contract ran out and it was biggest mistake ever. Absolutely rubbish in every respect. We averaged 60mb with BT and with Vodafone are averaging 12mb even though we are paying for 76mb now. We have had lots of calls to Vodafone and no matter how Much fiddling with setting, no improvement. We even spent £130 on new high class router which did some improvements.
We would rather pay to end contract with Vodafone and go back to BT.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Blackwood, South Wales Vodafone  
I called Vodafone to agree I promise to pay. I had my phone stolen and my bill came to £93 pound!! I told them o also had cash stolen from me. They were meant to take £44 out my account on 14th and rest on 23rd. However they took it out my account on 1st August and left me with no money. I h as be children to provide for and now NO MONEY.Even management wont help!! Do t get contract with Vodafone. Robbers!! So disappointed and now in trouble. They'll twist your words to their financial benefit. Massive company yet assistant manager hasn't got the authority or ability to fulfil the verbal agreement. Try hey just don't care
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Vodafone  
Having had Vodafone for 3 months now, and throughout of the last 11 weeks, i have experienced several problems.
Its the worst of all, general attitude of support with a huge lack of customer service.

Never have i experience so poorly service.
I have been customer at TalkTalk as well - and even their service is rated better.

Such a shame! It could have been so good, but when their 2nd line team just closes tickets without faults being fixed, with a comment of "your router looks stable now, and have been for the last 24 hours" - it is very frustrating.
Trying then to call back is just impossible Their IVR doesn't let you enter your customer number, and after endless attempts, puts you over to mobile, who don't understand fixed line.

Many a times, i have tried to escalate the issues, but just no reaction from their "Resolution team".
I have once been able to speak with a team leader, but i might as well have spoken to my neighbours 4 year old.

I have only experience incredibly poor service, and next to that, the invoicing comes different - my original offer was free for 6 months, then 5/month.
From having paid £10 months down to now this month £2,50 for 12 months - i am not really sure, where we are at.
Martin Lewis from MoneysavingExpert have in this weeks email, an article about how poorly Vodafone's service is. Is it VERY poorly, so if you get the opportunity, run away and save your good mood and patience.

A bit of technical information:
They will cap upload at 18meg download, 1meg upload.
SNR will be set to 9dB as minimum.
Yet with this high SNR, the line often fails - however, the biggest problem is the feeling of the exchange is heavily congested - it shouldn't, with the use of their own very high speed network. But it does, and it is awful. The tech teams will NOT go into any discussion about this. Instead, you are forced to far about with changing wireless channels, trying different network cables in different ports, trying different filter. Never a single time, they have wanted to look at their own part of the network. So it's either you or BTOR, that have the fault NEVER them. Despite giving ping and trace route results that clearly lead to so problems, they offer no comments to it at all.

If you can leave, do so.
If you consider to opt in with them - please, please re-consider and save yourself for the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Stockport Vodafone  
Have had Vodafone broadband for a couple of weeks. Delay in getting up and running. Charged more than quoted. Not getting minimum speed on broadband speed testers (except on Vodafone app)... odd that! Have spent nearly 4 hours over last two days getting nowhere waiting for phone to be answered or on online chat. Not impressed.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Devon Vodafone  
I contacted Vodafone customer service over an issue concerning unauthorised data usage on my mobile wifi device.
I had recently changed my package which had always had a data cap. I was unaware that the new package was no longer capped. Unfortunately a subsequent bill showed excessive data usage which of course I was charged for.
After my first conversation to discuss the situation the agent advised that the company understood the problem and would find a solution, and that I would get a call from the "back-up team" within 2 hours. The call never came and when I rang again the following day I spoke to a different operative who insisted the bills had to be pad in full and continually referred me to online or via-app notifications and conditions which would have alerted me to the situation.
He also certainly lied when he said attempts had been made to call me as I had sat by the phone for 3 hours after the first conversation.
I was finally offered £10 compensation against charges of hundreds of pounds.
Shocking and appalling treatment of a long-standing customer!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bolton Vodafone  
Failed to switch my broadband correctly. Paying £42 to BT instead of the £25 promised. Vodafone blame BT even though they share the same network. They said they will handle the switch but in the end blame the customer. Useless service, lies and contradictions. Never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
UK Vodafone  
I've had 2 new routers in the last few months. My internet has gone down several times in the last week. I've contacted support every time and although they are helpful the service keeps going down. Their support is based in India so their standard of English isn't great which is a bit frustrating. Poor value for money. Wouldn't recommend.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Kent Vodafone  
Absolutely shocking. Constant hours waiting on the phone, or dealing with low calibre help desk staff. They never call back, or take ownership of an issue. I've never had a provider so unreliable. Moving away at last
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London Vodafone  
Don’t bother. Really poor speed, drop connection quite often. They tell you a sync speed on their app ( like me telling you a can run 100m in 9.58 seconds ) we all know I can’t but I told you it’s true so it’s got to be !!!!
Got out of my contract in the 30 day get out period , thank god, don’t think I could cope with 18 months of a better upload speed than download!!! No joke this day and age.
About time something was done by the government about such poor speeds and promises . Roll on when I can get virgin in my area. Back to BT for now ( as long as they don’t start slowing me down again !! )
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Burton Vodafone  
I switch on fibre 76 Vodafone and I pay 60£ for new line. 1st day I was getting speed 60mbps and upload 17mbps. Next day start WiFi speed dropping to 10mbps and upload 15mbps. I contact support and they say my speed 1st 10days will be poor. After that router start saying it’s disable and I can’t do anything to set up my router WiFi setting because disabled. I connect to support about this issue and they couldn’t fix my this issue. They say try sometime and maybe will work. I will see 10 days more if speed improved.
I had TalkTalk fibre 35 and that was very good and wasn’t droping speed as Vodafone broadband.
Look to me bodafone bad but let see how it gonna be.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hayes Vodafone  
Painful. stay away. They told me I could keep my existing landline and that I should cancel my contract with my current provider. I cancelled it and of course they could not bring the number over. The free gift offer is a convoluted process (I suspect loads of people probably didn't get the gift) - I didn't get the email and then I was told I could claim the gift and then I was told I couldn't because I was outside of the time limit...but I didn't get the email...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Enfield Vodafone  
Not one day of stable broadband since moving to Vodafone.... 3 fault references over 8/10 weeks and no solution ahead! New to market and live testing service and equipment
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Vodafone  
VF called me and offered me a deal that seemed to good to be true if I switched my broadband to them from Sky. Alas it was too good to be true! Every night, despite theoretically paying for unlimited BB my broadband either goes down all together or becomes very erratic. I paid £6.99 for a NOW TV Sports pass tonight and the connection dropped after 9pm. Pricks
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Manchester Vodafone  
Terrible can’t wait to get away, went fir fibre as needed faster speed, that’s a joke think I’m as slow as I was with the old dialup system, funny when you use the app shows up higher speed, but terrible speed.
When you call customer service same old story try this try that still the same sick to the back teeth with them.
They will be gone soon!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Vodafone  
Absolutely ridiculous experience when I had to move to a new flat and move my broadband consequently.
First the CS – who answered after 30 minutes – told me that they were going to move everything on the next Friday and that an engineer would come who didn’t need access to the flat but only outside. The weekend passed by and the line was still inactive so when we called again the CS, they told us that the engineer came but that the line was going to be active only after 10 days (something that they didn’t tell us during our first call). Anyway since we were going on holiday for two weeks it didn’t bother us so much.
Then, on our last day of vacation, we received a message from the engineer saying that we missed the “scheduled” appointment for the broadband installation and that now we had to call again Vodafone to book another appointment. The next day, still at the airport, we called Vodafone complaining that no one told us about an appointment and that, actually, we were told that the engineer already came but all the CS could do was to schedule another appointment after 10 days!!
We then filed a complaint and we were contacted by a complaints handler to whom we asked either to have an engineer in the next two days or to cancel the contract and he told us that in the last case we had to pay fees for over 300£!! so he managed to book for us an engineer for the next day giving us a morning slot; my husband had to ask for half day off at work but, of course, the engineer never showed up!! not even we received a call or a message from him. So we complained again asking to end the contract right away and when they heard that the engineer never showed up they agreed to end the contract without any fees. But this doesn’t end here because after a few days I received a bill with the broadband charges for the period in which we never had the connection plus 60£ charge for the engineer!! so I had to call the CS service again and they cancelled the bill.
I had also to struggle to speak to the CS – not only for the waiting time – but also because when I activated the contract, I was supposed to receive a PIN code that nobody gave me, so every time I tried to call the CS – after a long wait – I couldn’t pass the security checks, also because – at the moment of the activation – the lady put in my contact details my wrong email address so I’ve never been able to log in in my Vodafone page online! So I had also to get out, find a Vodafone store and ask for my PIN code in order to be able just to speak on the phone with them.
Until I was in my old flat the connection was good but not as good as they told us it would be.
I would definitely NOT recommend this broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Glasgow Vodafone  
Appalling customer service. They do not value customers at all and treat you like you have to be grateful if they provide you with their service which we pay for! I made an appointment to have the line activated. I took a day off and none came to the property. I phoned and, as if nothing had happened, I was told that the appointment had been changed to a different date. Not only they did not inform me of the changes but did not apologise for my lost time and money and did not make any effort to give me an appointment that suited me. I had other similar issues with dongle broadband. Vodafone communication with customer should be rated 0. Expect the line to be cut off without warning, explanations or apology. Because t them the customer is always wrong! Pay someone else to get a proper service. I cancelled all my deals.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
london Vodafone  
Absolutely shocking overall service especially customer service, broadband isnt the fastest but ok when it works, about an hour a day, dont actually use it anymore.

First got it everything was fine, week in issues, constant calls palmed off all the time send engineers out, works for a day, got to the point where we are look we just want to cancel it now, oh please just wait until we run our tests everything will be fine, and they gave us that month free ok benefit of doubt we will let you try, 2 weeks still no fix, look we want to cancel oh no you cant now your grace is over you have to pay it off in full if you wish to terminate.

Basically they stalled us for 12 weeks until we were permanently locked in, to this day no fixes, turn router off 6-8 times a day, engineers turn up unannounced then never turn up when you are in. Cannot wait for 12 months of hell to finish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Leeds Vodafone  
Although Vodafone have tried very hard to resolve problems they haven't been able to. Lots of issues with their own systems include online account. I wasn't aware that they consider 9 lost connections every 2 days to be acceptable. Unable to meet their own guaranteed speeds, call centre staff don't do what they say they will do in terms of calling back. Billing wrong and I have had to call Vodafone far to many times than I consider reasonable. Technical help was better in terms of customer service, but as already mentioned Vodafone were not able to resolve their problems and were not willing to try anything new to resolve the issue. Basically gave up or said they could only continue more of the same which hadn't worked previously!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glos Vodafone  
I only left Sky because I was offered a really good deal as I had my mobile phone with them and I wish I hadn't. This is the worst broadband provider I've ever been with. the service constantly drops out completely it's rare that we actually get to watch a film or TV programme in one go, trying to play online games like rocket league is next to impossible and I'm currently writing this with 1.5gb of download speed. When I call and complain the staff seem pleasant enough and for a week or two all seems fine then I'm back to drop outs and slow internet. Absolutely useless - avoid.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Chichester Vodafone  
Where do I start......
Great deal they offer for home broadband... But it's not the deal you get.
Vodafone customer service is very poor and speeds vary. I should have min of 35mbs but was getting 6mbps.
I was charged termination fees and installation fees when completing a home move, which I was told I wouldn't. I have now been put on a tarrif I didn't agree too and have additional charges no-one can explain...
But get this..... I have to call back after they have taken the money from my account to get a refund, how is that right?

Most of my issues are sorted now, it was easy, only took me 3hours each day using online chat and 2 hours a week on the phone. I'm being 100% honest about those times too.

Please avoid them. Great deal on paper but not worth the hassle
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Warrington, UK Vodafone  
Don't be fooled by Vodaphone - From day one they have not achieved their minimum service level promise of 35mbps. Hung on for 49 minutes waiting on their support line before going up.
I looked at raising a complain through OFCOM and it seems they are equally useless. Mobile firms have signed up to a voluntary charter, which clearly they just ignore. All hot air and no action from all parties.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Windsor Vodafone  
Terrible download speeds. Frequent failures. Not worth the money or the hassle.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Scottish Borders Vodafone  
My broadband activation date was tomorrow on the 11th December. Today I called vodafone to ask why I had still not received my new router, I was told that my order had been cancelled as it had 'fallen through the cracks'. Lots of apologies and was told that I would have to re-create the order and join the back of the queue. Pretty awful service really.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Hull Vodafone  
nowhere near the speed guaranteed customer service a waste of time just fobbed off with bull**** excuses can't wait to run contract out and change
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
silloth Vodafone  

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