Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 1639 customer ratings since 2020-06-13 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,037 Customer Reviews over 26 pages

  • Reviewer
    Location
    Hertford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Don’t do it. There’s a reason why they are cheap. No issues with broadband in 5 years since I have owned this property. And now....problems daily. My broadband drops out minimum 10 times per day. 2 BT engineers later who have said nothing wrong with the line, and a new Vodafone router and the problem persists. The people on their customer service line are quite friendly and relatively helpful but the honest truth is that they haven’t fixed my problem despite in excess of 8 hours on the end of the phone to them. Go somewhere with a history of providing good broadband service.....Vodafone is not it
  • Reviewer
    Location
    Bexley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid Avoid Avoid
    Had an activation date for 9th January 2019, surprise surprise it didn’t happen. Have been lied to by every customer service person. 5 days later still no internet. When I said I wanted to complain ( 3rd attempt not been logged) I was asked ‘what did I hope to achieve from complaining).
    Worse company ever!
  • Reviewer
    Location
    KEMPSTON
    Reviewing
    Vodafone
    Date
    Comments
    I was promised that they would go live in 10 days which never happened and i was without any internet for over a month waiting for them to install the cable outside .Do not risk ,unprofessional company.
  • Reviewer
    Location
    carlisle
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has got to be the worst broadband supplier ever.
    Constant drop outs 15 in 1 day
    my upload speed was faster than my download speed
    Never got the speed I was promised then they like to blame the previous company for their screw-ups.

    AVOID AT ALL COSTS
  • Reviewer
    Location
    belfast
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was talked into moving myself and my partners home broadband to videophone. TERRIBLE MISTAKE DO NOT MOVE. I have spent 45 hours onto customer services to try to get connected since the 2nd of February - now over a month later we do not have a working broadband. I have spoken to them both online and in person repeatedly, they promise you they will fix but really they only want to stop the conversation so they can leave you again. I have been promised engineers - who never showed up. Been send 3 routers - still no broadband. Been through numerous tests - intact very time you phone or speak to them they make you repeat the tests that have not worked before. So today 9th March I tried to cancel - typically I was unable. I tried costumer complaint service (they only had it for mobile phones) they said they would try but when I called them back they had blocked my number so agin still no luck. If only I had read these reviews before being talked into changing. TAKE MY WARNING DO NOT USE VODAPHONE HORRENDOUS
  • Reviewer
    Location
    Arbroath
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have just changed to Vodafone and what I have experienced so far is nothing short of appalling. I cannot connect to Wi-Fi on any devises. I work from home and it is absolutely useless. I have contacted Vodafone and have been given free data and told an engineer would come out. The service is terrible. I was told to download there app. Every time you try to connect to Wi-Fi nothing works. I have Netflix on TV and it cannot connect to that either. What's the point in paying for broadband if no service?
  • Reviewer
    Location
    BURTON-ON-TRENT
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They have obviously over sold their bandwidth so cannot supply their customers, but keep on advertising. Bottom line don't go there.
  • Reviewer
    Location
    UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Broadband speed NEVER reached guaranteed minimum in 18 months. Agents just read from script so are of no use. Thought when Vodafone launched a broadband app things might improve, it doesn't work. So when choosing a broadband supplier don't be fooled by the speed promises (its controlled by the line to your home), just go for the cheapest.
  • Reviewer
    Location
    Devon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Have had Vodafone broadband for a couple of weeks. Delay in getting up and running. Charged more than quoted. Not getting minimum speed on broadband speed testers (except on Vodafone app)... odd that! Have spent nearly 4 hours over last two days getting nowhere waiting for phone to be answered or on online chat. Not impressed.
  • Reviewer
    Location
    Dundee
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Changed from BT to Vodafone and am on Superfast 1 broadband, with voicemail on the landline. Switchover of broadband was seemless and not had any problems with coverage, reliability or speed. Phone was swtiched over and was able to keep the same number but voicemail wasn't added. I phoned up four times until it was finally added on. The staff were very nice each time but the fact I was told three times it was to be added in the next 24 hours, and it never was, was a bit of a nuisance. Also, the line dropped whilst put on hold on two of the calls. So overall I'd recommend as the service itself is good, despite the poor customer service.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up for fibre in April but it didn't work properly until November! Initially a router arrived and didnt work properly. After a few technical calls they decided I needed a new router and would send one out. It was never delivered so I phoned again 2 weeks later to be told the new router would be sent out. It never arrived and this process of me phoning them - delivery never being raised was repeated 6 times before I managed to escalate the problem to someone who finally sorted it and a router was delivered. It's worked fine since then, but the compensation they promised on each call would be arranged once the broadband was working properly -they've now said will not be honoured. Ridiculous
  • Reviewer
    Location
    Charvil
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Decided to go with VP due to a long standing issue with my phone, they kept at it and finally resolved the problem. Was not happy about the length of time but customer service eventually work reallly well.
    Now to the broadband, another reason was the free gift more later, speed is 30mbps which is great, I am on Suoerfast 1, really pleased.
    Reliability I have had to reset the router once so again completely happy.

    Overall satisfaction - well I am not satisfied as my promised free gift of a Sonos 1 speaker still has not turned up. The last communication I received was that it will be delyaed another 15 days. Called their promotions team and although a very nice chat no commitment of a delivery date. Apparenty they are very popular and VP are waiting for supplies. They could go to John Lewis or Amazom as they seem to grow on Christmas trees there. So VP if you make a sales promise good Customer Service depends upon you fulfilling your side of the bargain or at least communicating in a meaningful manner.
  • Reviewer
    Location
    birmingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I left talk talk and BT to move to Voadaphone. Had great customer service when taking out the package. they did all the coms talking to my old provider.
    3 days before as promised with tracking got the router plugged it in.

    Used it with my old provider.

    on the day of switchover was online by 7pm the same day.

    Speeds were 36mbps down and 8mbps up

    router updated itself and has all the bells and whistles.

    for me being a technie i got CAT7 cabling around my house and i did upgrade my Master socket to a MK4 BT socket which does help a lot.
    have an extended phone line to downstairs which has a filtered faceplate.

    Overall cant complain about price and service.

    Speeds can be a bit hit and miss but i always get the minimum speeds of 26 which is faster than before at peak times using speed test.
  • Reviewer
    Location
    Plymouth
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Don't touch them with a barge poll. My broadband has been disconnected for almost two weeks in error. If I ring up I am given dates when it might be back up- one definite they said. I am promised call backs which never come. There were problems from the start and I know that a good perportion of the staff know very little about broadband
  • Reviewer
    Location
    Rampton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Absolute PANTS. Sorry, I hate to complain but this service was woeful. 70MB download at 6am, 10MB during the day, 1-4MB in the evening peak. BT and Plusnet were *always* 50MB+ on the FTTC system in the village. Voda have simply oversold their capacity and have to throttle speeds drastically. I cancelled within the 14 day period. Never again. AVOID.
  • Reviewer
    Location
    Charlton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the first time ever I felt like leaving review . I have tired BT , virgin before . I decided to join Vodafone simply becoz they were offering me for low price . This is the worse ever connection i have had so far . I would never ever recommend anybody to join this service .
  • Reviewer
    Location
    Milford Haven
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    6 months of poor service so far... I can't say I have been happy with Vodafone; the speed is much slower than advertised. I typically get 11Mb/s, I'm paying for 38Mb/s. It was running at 35Mb/s for the 1st 10 days. Never again since.
    Unfortunately, the customer service experience is poor. The staff are polite and apologetic but nothing improves. They like to blame me the customer and they do not follow through with what they say. This has resulted in many wasted hours on the phone and web chat.
    I would strongly recommend anyone to look elsewhere for their broadband.
  • Reviewer
    Location
    Exeter
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Really poor on several levels. Slow internet and poor service throughout. Then we leave, purely because of this. Next, nearly 6 months after switching, we hear from a debt company who claim to be to do with Vodafone but look like scammers (how exactly does a debt collection agency make any money from fees of £17?). Vodafone next tell us not to worry, it sounds like a scam. Then back to square one as we get a letter about this. Now even more wasted time with staff who don't seem to know what is going on. Does the left arm of this company ever know what the right hand is doing?
  • Reviewer
    Location
    Devon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling charges with Vodaphone. I received a £215 bill for one month. I had only one warning during that time indicating my data was over. I found several cases of this on forums. I will no longer use Vodaphone. If you use it make sure you check that your phone is connected to your wifi and not accidentally pushed off or you will be bankrupted. This is the only way I can explain my data usage. Customer service was completely unsympathetic to this issue.
  • Reviewer
    Location
    Scotland/ Aberdeen
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have tried to set up broadband with Vadafone for almost a month now. Making my order over the phone, Vadafone put in the wrong address. When I phoned to tell them this, they pushed my order forward an extra month, despite it being their fault. I then phones customer complaints who were to phone me back at 4.30. They called at 2.30. I then called again and was garunteed an activation date for the 16/07/18, which I was happy to accept. (Bear in mind I was originally meant to have internet on the 06/07/18). I then received an email from Vadafone telling me I'd get internet activated on the 20/07/18. 4 days after I was "garunteed" activation my comaints. Terrible expereicne, no one seems to know what they're doing...
  • Reviewer
    Location
    West London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Absolutely atrocious. Avoid like the plague.

    I have been a loyal Vodafone mobile user for 15+ years. I was paying for EE home broadband and average speed was about 7Mbs for roughly £30 a month.

    Saw a Vodafone deal for 50Mbs, with a "guaranteed" speed of 35Mbs for £20 a month. No brainer right?

    Well I guess it was a no brainer in the sense that I must have had no brain to sign up with them despite the bad reviews. BELIEVE WHAT YOU READ! They are awful, I am currently averaging 0.7Mbs. I think I had quicker internet in the last millennium.

    I won't be paying my broadband bill unless they live up to their part of the deal.
  • Reviewer
    Location
    Dorset
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Order cancelled 4th times of chasing them up I just cancelled. Fair to say I won't be joining them. How can a company of this size give such a crap service. They don't even earn the 1 star rating!
  • Reviewer
    Location
    Leeds
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worst broadband provider I've ever used. On Superfast 2 package, I've NEVER experienced the promised speed - but since Vodafone is not signed up to the Ofcom Code of Practice, there's pretty much no option for redress other than the small discount they give.

    I could probably put up with this, but in addition the internet connection drops out on a daily basis.

    tl;dr I'm trapped in an 18-month contract with a dreadful internet connection, save yourself the pain and go with someone reputable instead.
  • Reviewer
    Location
    Glossop
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    So unrelentingly awful, I'm leaving them just two months into an 18 month contract.

    Firstly, don't expect your activation to be on the date promised. Took several days and many phone calls to get that sorted.

    Secondly, don't expect a reliable service. Our service has dropped in excess of 100 times in 8 weeks, yet Vodafone say that is 'normal'.

    Thirdly, don't expect any support. Agents promise the world, safe in the knowledge that you will never be able to speak to them again. They mislead, and sometimes just lie.

    Lastly, their complaints department is as useful as their support department.
  • Reviewer
    Location
    Bury St Edmunds
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was promised a minimum speed of 40mbps and I'm struggling to even get 12mbps.
    My old provider gave me over 20mbps and the area offers up to 57mbps.
    I've twice contacted Vodafone about this and although helpful, the speed has not increased at all.
    Very dissatisfied, disappointed and wouldn't recommend.
  • Reviewer
    Location
    LONDON
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Reliability
      1 star
    Comments
    I have been using Vodafone's services for years and I am not happy to say that I have very disappointed with the broadband services they offer.

    I visited one of Vodafone's stores on 07 August 2020. The sales advisers were reckless and were definitely not trained enough. I spent almost about an hour to get a business broadband contract. The adviser who was helping was definitely without enough knowledge, he was asking his colleagues what to do at each step. Finally, I signed a contract and ordered my business broadband.

    My broadband was supposed to be activated on 28 August and I received my router a couple of days earlier. My internet didn't connect within the promised time. I called Vodafone, they first gave me the wrong information telling me that they cant provide services to my building. I was shocked, how such a huge global brand providing services to all over the world, cant provide internet to my building ?!

    My internet did not connect over the weekend and the first thing I called the business team on Monday morning. I spoke to 3 advisers, spent over 1,5 hours over the phone and my problem was not solved. I was not offered anything equivalent to solve my problem. And the worst thing is that they did not inform me when my internet will be available. I was told that they will call me back on Tuesday to check if my services are running, if not working, I will have to wait for an unknown time.

    Then, during the day, I was called by other advisers, spend a couple of more hours over the phone. Eventually, I still do not have the internet.

    Vodafone couldn't provide its services to me on the promised time and as I ordered this broadband to use for my business, I can definitely say that my business.
  • Reviewer
    Location
    Surrey
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Spent pretty much the whole 12 month contract in credit due to persistent over charging. Repeated out right lies told by customer services staff who are slow and incompetent. Couldn't wait to leave! Still owe us money over a month after the contract ended, small claims court claim pending.
  • Reviewer
    Location
    Staffordshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Swapped from BT infinity 2, as the vodaphone was a lot cheaper.

    Had lots of connection issues especially on mobile devices.
    Speed very good at router (66Mb/s) but achieving nothing like that on wifi linked devices (even when 50cm away)
    Apps were not loading videos (BBC, Imgur etc)

    Spoke with customer support, updated firmware, updated phone, turned off firewall - still no joy.

    Websites can take 20 secs to load and regularly freeze, so a pretty much un useable

    Decided to go back to BT as still within my 30 days trial.
    Cannot recommend
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    This is the most frustrating broadband I've ever had. I'm supposedly on superfast broadband and generally I cant complain. However the dropping of broadband is horrendous. Every night wifi disconnects no less than 3x and then it takes a good 2 minutes to reconnect. This is appalling during the day when I'm on meetings and wifi disconnects and takes so long to connect. By the time it does I've lost so much from the meetings. I was promised super service and super broadband. Clearly I need to look at alternatives.
  • Reviewer
    Location
    Enfield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Painful. stay away. They told me I could keep my existing landline and that I should cancel my contract with my current provider. I cancelled it and of course they could not bring the number over. The free gift offer is a convoluted process (I suspect loads of people probably didn't get the gift) - I didn't get the email and then I was told I could claim the gift and then I was told I couldn't because I was outside of the time limit...but I didn't get the email...
  • Reviewer
    Location
    Burnley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Now for 5 days in row between 6pm and 11pm i have no internet or very very slow around 1mgps... Customer service have no idea what they are doinh same technical department.. My other 4 mates facing same issue every day but these guys telling me that everything is fine... What the hell it is not fine.. They asked me to send screen shots with speed results 3 times a day, vut how if I'm working... I thought 6ginternet bad service but Vodafone same piece of crap... Don't sign for these guys.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I have been with Vodafone for four months and when is working is great but unfortunately I keep having problems with the line. Openreach have come out seven times and continue to find problems, have replaced cabling but the problem always comes back. When it works is great, fantastic upload and download speeds and great coverage in the flat on multiple levels. Unfortunately the continued drops, amount of time spent on the phone and lack of continuity in customer service and ownership of the problem gets low marks from me.
  • Reviewer
    Location
    Skipton, North Yorkshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Joined Vodafone less than 2 months ago from Plusnet. Supplied router very good and easy to connect. I joined after a Uswitch review but the main problem since has been contacting anyone at Vodafone other than a bot or people in India or Egypt and I was initially charged more than the advertised Uswitch deal and still need to sort out problems with my account which is not easy to "see" on the Vodafone website.
  • Reviewer
    Location
    UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Rubbish. Router randomly reboots every few hours. Cancelled my contract & asked for a line takeover which I was told was done by CS - but CS put through a complete cancellation, meaning I lose my line & Number! Now in a dispute & prob going to need the ombudsman to sort out. AVOID AVOID AVOID
  • Reviewer
    Location
    Yorkshire UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Vodafone customer service is absolutely awful. Called multiple times to report poor connection. I was told I would be called back but either calls did not happen or staff didn’t seem to be trained to resolve issue and presented conflicting solutions without resolution. I put in a complaint recently but manager did not follow up and call back
  • Reviewer
    Location
    Durham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I switched to Vodafone from EE to pay less and soon came to regret it. I was supposed to get more speed but that didn't quite translate, and I had a couple of instance in which the line was off. That is nothing compared with what happened recently: without a reason, Vodafone assigned my phone line to another address and proceeded to cut my broadband connection without a word. It took six calls to their useless customer service to get them to "fix" the issue, which they didn't really, as all they could do was put together a new contract. This, without compensation or anything! I have never received such abysmal service.
  • Reviewer
    Location
    LONDON
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never go to this company, one the connection date was yesterday still no internet low qualify staff, explain them the land line is dead no possible to have internet after 20 calls book an appointment with open reach after 3 days,requested have old landline still we do not know where is our old number, promise give with package no gifts,asking the for compensation saying which compensation.Never agree to sign with this company so bad
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Vodafone
    Date
    Comments
    Got activated on the 14th. Received no connection by 12pm on the day. In the morning I noticed my internet was on but kept dropping every hour due to a dropped IP it was a constant drop on the hour (I timed it). Spent hours on chats and calls with Vodafone. One lady even tried to get me to run speed tests thinking it was a speed issue!then when I explained for the 4th time what the problem is she told me to restart my router, 20 minutes later she said we have been in the chat for over an hour, has the Internet dropped yet, I said no since you told me to restart it 20 minutes ago.she didn't understand and proceed to ask me 2 more times if it was still providing internet.
    I gave up with that chat and Called them and was on the phone for over an hour. Told me they will monitor my line for 72 hours. After 72 hours they still didn't know what was wrong so they told me an engineer would be coming tomorrow. They guy was not allowed in because of covid laws ( my area is tier 4) he looked at the outside lines and nothing was wrong & it must be a router problem. I called Vodafone to get a replacement router, Was on the phone for nearly 2 hours. He placed the order and said it will be here in 24 to 48 hours. 5 days later it is still not here, so I called them again. 50 minutes later they told me there was an error in the order and would need to place it again. So another 24 to 72 hour wait to see if I will even have Internet with this new one. If I didnt have to wait 3 weeks to get activated by another provider I would have switched. Stay very clear of these guys.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Comments
    Absolutely rubbish. the signal drops and goes off all day long. Do not get this service. There is nothing fast about this service look else where. I was with Sky and got lured into thinking it would be an improvement but it is awful. Now I want to leave Vodafone want to charge me £100 which is a joke because it never worked. Avoid like the plague.
  • Reviewer
    Location
    Essex
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Switching to vodafone was a nightmare, they basically lied because they didnt know what was going on, blaming the previous service provider for my issues.. basically there was not enough room at the exchange to switch so I had to wait, they told me the other provider was not releasing my MAC ... complete BS.

    Their website is dreadful tends to always be down and its difficult to find any information about outages at all.

    As for the broadband service its been ok with speeds pretty constant but reliability is pretty poor and at times high pings. Have to say though its actually one of the better WIFI routers as most get some sort of signal around the house but still need to use repeaters.. for the price probably the best out there at the moment.

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