Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2078 customer ratings since 2019-11-24 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

958 Customer Reviews for Vodafone

Reviewer Location Reviewing Date Ratings
I got this not that long ago. I was meant to get 500 MB/s but i am averaging about 20-35 MB/s.

Even though virgin media was really bad in my opinion. I'd say it was still better than this.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
58 Newark Avenue Vodafone  
Bad customer service, very bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London Vodafone  
Good customer service. Awful broadband though.

I’ve been with BT for 2 years on 72mb fibre and average 65mb. However, Vodafone had a great deal on so I swooped to them. Big mistake. I am now getting between 10-30mb. 4K doesn’t work very well with Netflix, even HD buffers sometimes.
If I am paying for a service I would expect to get the service not half a service. Not impressed so far.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Blackwood Vodafone  
Awful customer service and incompetent staff
I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.

I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.

I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.

So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.

My phone is also with them and i will be expediting a move from their awful service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Uk Vodafone  
The worst experience I have ever had with a telecommunication company. I had a mobile broadband, the website stated clearly that the end date of the service. Three months after the end date, I get a bill for the past three months. I call them up and they tell me that I have to give a notice and the services will be cancelled after a month and I will have to pay for 4 months in total after the "end-date" of the service.
The customer services and complaint lines advisors are very rude. Whenever I asked a question, their reply was, "Well, that's very unfortunate""Well, that's how it is".
What I didn't understand is why there were no emails sent in the past three months to tell me there is an outstanding balance? and they didn't have an answer for that. They don't care about their customer satisfaction, they only want to squeeze and extra amount of money.
Very bad service, very rude customer service agents.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Cambridge Vodafone  
i was with sky but thought i would try
Vodafone i wish i never now slow speed always up and down very disappointed i will just have to stay with them the now but will keep eye on the speed! if it gets worse i will let them know im not happy with this! and leave!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
gorebridge Vodafone  
Avoid Vodafone like the plague. They are incredibly badly organised, and just don't have the organisational ability to run a broadband service. I had so many issues getting set up - all caused by Vodafone doing things wrong with the installation and mischarging me. They terminated an existing line instead of transferring it, they over charged me - and every time you want to talk to them it's 5 mins of automated telephone bot asking you questions till you get through. Everyone you speak to says something different etc etc - they wont ever email you anything either so you can't have a record of what they said. Just awful customer experience. The router is shoddy and drops out regulary. If you ever want to move they say you have to pay the balance of your contract or sign up to a new 18 month contract - which is basically extortion. Total joke of a company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Central London Vodafone  
Been with VF for a few months now, after switching from BT due to cost.
Speed steadily getting worse with increasing drop-outs.
Customer service have actually been very polite and helpful - have called me back on several occasions when promised. However I think they simply can't fix the issue. Basically speeds ( measured via various test sites) is consistently poor, plus the wi-Fi coverage in house seems inferior too.
I am considering switching again (back to BT probably) as VF are unable to provide a fast stable service. I stream a lot of sport and it's impossible to enjoy a full football match without buffering / drop-outs
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Vodafone  
Switched over to vodafone as my mobile is with them and all went fine. The broadband speed is never as high as I'm paying for and it constantly drops out especially at peaktimes around 1800-2200 and the router is poor signal always drops out upstairs in bedrooms.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
London Vodafone  
Switched from sky, I feel like I have done great mistake, never had a problem with sky broadband, Vodafone broadband is crap, dropped internet every 2 to 3 hours interval and even they can’t fixed it, so bad experience with with Vodafone I don’t recommend to people to join with Vodafone broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Warminster Vodafone  
I’m going to bullet point this for ease of reading:-

Moved to Vodafone
New router doesn’t work
Input manual dns server information
Internet works but devices drop constantly on and off the network
Get mobile phone bill which confirms data usage is increased as the network is unstable so my phone keeps reverting to data mode.
Speak to Vodafone who run tests and say they’ll send a new router in 3-5 days
Speak to Vodafone 8 days later - they’re out of router stock at warehouse and will have more in 2 days, please wait 3-5 days
Speak to Vodafone after 8 days - and put complaint in online; reassured of router being ordered now and will be on way.
3 days later someone from Vodafone complaints rings me in regards to my complaint. Router was never ordered by any of the three previous people who fed me lies.
Router was ordered and arrived next day
Router connection still unstable and awaiting phone call back to find out what else they can do.

Wish I’d stayed with talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Manchester Vodafone  
The "superfast" 2 here has never managed to exceed 20.6Mbs since the day it was connected. It keeps going extremely slowly often dropping to 13Mbs. Online chat requests for help are fobbed off and formal complaints get ignored, OFCOM is the next resort. Frankly they are miss-selling a service they can't deliver and don't seem to care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Dorset Vodafone  
Horrible. Do not be tempted by their broadband deals. I did with the mobile phone and broadband together deal and it’s the biggest consumer mistake I’ve ever taken. Horrendous service, drop outs, they’ll disconnect you over £2.75 (even when you’re on direct debit?) and it’ll take 7 days to be reconnected. They’ll blame Openreach a lot. YOU HAVE BEEN WARNED!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Glasgow Vodafone  
what a joke phoned them 3 times to get this fixed dropping speed all the time paid for over 32.4 Mbit/s now stuck on 27.4 Mbit/s customer service is a joke! if they dont sort this out will be canceling my contract! clowns!!!
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
gorebridge Vodafone  
Don't switch to Vodafone. Went online to change providers because sky were getting to expensive (but I always received brilliant broadband with them) saw Vodafone, same deal but half the price. Put my phone number in & postcode. All fine nothing to be done. I got half price router at £25 so I was happy. Router should arrive in a few days & im good to go. Got an email saying they didn't have any routers available so I had to wait another 10days, not a problem still happy to wait. Then got an email saying there's a problem & they have been trying to contact me for 4 days & where I haven't responded they've cancelled my order. I've been a Vodafone mobile customer for over 10 years & it was all going through the same billing account so they got my mobile number & house phone both with voicemails, so no one tried to ring me. Any way rang them to see what was going on. They said they couldn't use my line & I had to pay £60 to get a new line put in & now I've missed the deal so full price for the router £50. By this time sky has been cancelled. So I refused to pay any more & said I wouldn't have left sky if I had to pay £110. They were good enough to honour the original deal at £25. Which I was pleased they did so thank you Vodafone. Anyway I've been with them over a month now & the wifi is terrible! On YouTube, a couple of seconds in it starts buffering. Any websites take ages to load, it's crap. Dial up when I was a kid was better. I've rang them 5 times trying to get this sorted. The 1st 4 people were brilliant, polite, easy to understand & very helpful. I never waited over a minute to speak to someone really, really good customer service. The 5th bloke was crap. Every adviser had put a note on my file of what they had done, what I told them. So each person in turn would know what's going on & save me repeating myself. The 5th bloke just said "all the others were wrong, wifi is a privilege. We only guarantee fixed line broadband so I should just cancel". I would have give them 5 star customer service but the last fella ruined it. Vodafone did exstend my 30day cancellation time to help me sort the problem.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Vodafone  
Not a happy customer here. We switched from Sky to Fiberglass internet with Vodafone, but the speed isn't better than before and what's worse, the connection is interrupted frequently, which is a real pain. Can't wait until our contract expires, so we can switch to a better provider!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Exeter Vodafone  
Since joining Vodafone we have had several on going issues either with changing address, access to the account, internet going down and others.

Customer services are an absolute joke and tell you exactly what you want to hear but nothing ever comes to fruition. I have been outright lied to on several occasions. Offered free upgrades and when I phoned to arrange this told that it wasn’t possible and that I can’t get one. The system is rigged against its customers and they do not care about you at all if issue arise. I will be happy to leave Vodafone as soon as our contract ends.

Wouldn’t recommend to anyone. Worst company we’ve had broadband with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Coatbridge Vodafone  
Worst broadband provider I've ever used. On Superfast 2 package, I've NEVER experienced the promised speed - but since Vodafone is not signed up to the Ofcom Code of Practice, there's pretty much no option for redress other than the small discount they give.

I could probably put up with this, but in addition the internet connection drops out on a daily basis.

tl;dr I'm trapped in an 18-month contract with a dreadful internet connection, save yourself the pain and go with someone reputable instead.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Leeds Vodafone  
Started with Vodafone great for a month, then all down hill
Signal drops in and out, streaming on Netflix would buffer lots. Now comes the best part leaving them. Give a months notice not a problem, then they put a late charge on my account even when I was all paid up. Just received another bill even thou I left 3 months ago. Shocking from Vodafone.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Billericay Vodafone  
Ordered broadband and phone after being promised as on there website 55 mbps speed and salesman said would definately get and guaranteed.When paperwork came it said 46.21 guaranteed so queried and told correct so .Cancelled order on principal.Time totally wasted
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
BEDFORDSHIRE Vodafone  
Awful! Tried several providers and Vodafone has definitely been the worst. Paying a bomb for supposedly superior wifi, but in fact often glitches when streaming on just one device, and I've been totally unable to use it for work from the upstairs room in our relatively small house! Useless customer service keeps me talking ages and basically just tells me to switch the channels!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
CROWBOROUGH Vodafone  
First of all my connection date was cancelled but I wasn't informed. Connection date was re-arranged, but in total I was without broadband for a month, and I work from home which made this rather problematic. They did provide me with a mobile dongle device to keep me going, however when it came to the bill date I was billed for this (nearly £170) and I had to call up to have it removed, only for it to still come out of my bank anyway, so several more calls were needed. I then had an issue splitting my mobile account from my broadband account (mobile is personal expense, broadband is house expense) which seemed to be way more complicated than it needed to be, resulting loads more issues with billing and bills coming out of the wrong account. They did add numerous credit to my account and I have to say that everyone I spoke to was very friendly and helpful, but ultimately I shouldn't have needed to call them 9 times to sort it out.
Finally, I'm now having issues with a terrible router that keeps dropping the wifi signal and a connection speed that is WAY below my guaranteed speed and about 20mbps below the speed I know from previous experience the line is capable of - I'm actually on the phone to Vodafone as I type and their solution is for me to troubleshoot using the advice on their website OR use a wired connection, which seems like a very sensible solution for my mobile phone and tablets...
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Macclesfield Vodafone  
Trash internet. Don't be tempted by the price and speeds if you need a reliable connection. I've had to be in contact with customer support 4 times in 4 months. The extra you would pay for virgin or other fibre is well worth it.

Stay away. Seriously regret my decision to join vodafone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Leicester Vodafone  
Broadband speed is low for download and almost nonexistent for upload. Connection also keeps dropping off, we have had an engineer visit a couple of times who has replaced various parts of the line but still having issues.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Ellesmere Port Vodafone  
Avoid!!
Problems with the set up and then direct debit has failed repeatedly. I paid them by BACS as it as charity and they couldn't find the payment. I'm minded to try and cancel early. 0/10 for customer service. The people are trying their best with systems that are clearly not properly set up


Try someone else!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Norwich Vodafone  
DO NOT USE THEM! Cannot express how rubbish Vodafone are!
We were with them when we bought a new house, when I informed them of the house move they told me the people buying our house had taken over our line so when they took it over we would get a £139 fee for our contract terminating before its end date. I had numerous phone calls about this and after speaking over me and being completely unhelpful they told me it was my responsibility to get our buyers to cancel their order with Plusnet. Luckily I wont settle for things like that so I Googled it and contacted BT and Plusnet who both told me that this wasnt right and Vodafone should have rejected the request for my line to be taken over in the first place (fyi this procedure of taking over another line without permission is known as SLAMMING). After me telling Vodafone that it was against Ofcom regulations and was known as slamming they suddenly decided they would contact Plusnet and sort it out. I then got told I had to wait over 2 weeks for an engineer to come to the new house to connect the line. The appointment was made for the afternoon and then on the day I got a message to say it was going to be in the morning, luckily the plans I had had changed so I was free! Then after being connected (after specifically telling them I needed to keep it) they told me I couldn't have my old number as I had moved from one exchange to another.
Bottom line.... I have 18 months to go until my contract expires with them and Im counting down the days!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Ipswich Vodafone  
Worst I’ve ever had even compared to standard non fibre. Drops out regularly . Roku and Sky frequently need to be logged in. App always indicates speed around 50 while speed tests can indicate 5 or 7. Phones lose signal so one is now on 4G permanently.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Highland Vodafone  
I have left as the service had really deteriorated and I was getting a very poor download speed. The Voda app failed to let me claim against their guaranteed minimum speed as it always gave an error. New provider Plusenet instantly restored existing download speed that I started off with Voda. I would not use them again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Glossop Vodafone  
Bad customer service, I have an issue with my router the WIFI keeps disconnecting It’s an old few years router.
The Vodafone customer service said we will send you a new router I’ve been waiting for 1 month, Again I did call and they said we will send you it might be lost now it’s been 3 weeks I am still waiting
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
London Vodafone  
The speed of the broadband is great when the line is stable... Since we took out the contract with Vodafone 5 months ago we have had 4-5 dropouts a day and maximum of 3 days with no dropouts! Their support is friendly but repetitive and goes around and around with tests that just don't work but they refuse to try anything new, replace hardware or let me talk to the next level of support. Unless you enjoy spending your time on the phone being told the same thing over and over please avoid for your own sanity!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Wiltshire Vodafone  
Utter pants. There has not been a day when we have had a trouble free internet day. Constantly drops out, router resets itself back to its default name and password, we have used 4g more than we’ve enjoyed connection! Customer service seem clueless (prompting you to reset the router every time you call) was told initially “oh the line will have a 10 day settling in period, that’s why you’re dropping connection.” Well let me tell you... day 12 I reverted back to BT

My Father used to say “you get what you pay for”

Absolute rubbish Vodafone!!! Will be steering clear of your services until my last breath.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Chester Vodafone  
Vodafone advertises ultimate guarantee speeds of 55MBps on Superfast 2; however, the reality is different where customers like me are only offered 42MBs - well below Vodafone's advertised rate. Be aware - there are also issues with it dropping out.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Leamington Spa Vodafone  
Simple home move specified a month before results in the Internet being cut off 2 weeks earlier than the date specified, no Internet as a software engineer who works from home completely messes everything up. As the home move comes they send an email saying the internet is being activated at my old address. I phone up apparently it's ok.

Come move in date the line hasn't been activated at the new property so it wasn't ok. Currently being pushed around departments; 36 minutes on hold so far on my phone.

Automated message keeps saying 'we're really busy at the moment sorry for the delay'. I'm really busy at the moment trying to do a home move and I've got mr fat fingers at Vodafone not typing the right date into the form for my home move. Why do I need to sit around waiting for people who are breathing through their mouths on a phone line when I can type into the form more accurately than them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Nottingham Vodafone  
How I hate this company!
I was visiting the UK for one month! I went into one of thier shops to get a pay as you go deal to cover my stay.
I was told that it was not the way to do it by enthusiastic sales people.
The way to go is get a months contract and cancel the next day. This used the 30 day cancellation procedure.This saved about 30 pound!
I took their advice. During the month I had problems with them and lost the will to live trying to talk somewhere in the world to an operator I could not understand and went ruthlessly through his script!
I went back to Thailand thinking I was rid of them for ever, only to find they took 240 pound out of my account for early cancelling!
I guess those salespeople got commission!!
They have won! They can keep the money! Life is too short to challenge them!
Never ever again will I consider this horrendous company!

Review of Vodafone
Robert Booth
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Bristol Vodafone  
I'm reporting one of the biggest con jobs I've come across after BoZo's Brexit lies. In fact I'm open-mouthed at VF's cheek relating to their 'Ultimate Speed Guarantee'. I - as it seems many others commenting here - thought it related to the Internet speed I could obtain on my broadband, and if it went below that figure, in my case on Superfast 2 55Mbps, I'd get a refund. It was only when my tests on Ookla showed that at times I was getting less than half that, I started researching further and eventually downloaded VF's own app on which to check speeds. It was only then - after being told my download speed was 80Mbps did I realise these total shysters measure the speed between my flat and the green box over the road! They then have the cheek to confirm my 'sync speed' is above the USG and presumably I don't get any compensation. Crooks.

To add insult to injury after my complaint to them I was phoned by a very arrogant person in - presumably again - Bombay, who steadfastly refused to understand why I was cross, and basically told me to read the small print.

Like many others, I won't be renewing my contract with this bunch!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Folkestone Vodafone  
I switched from Plusnet over to Vodafone because of a cheap deal which turned out to be a big mistake. I've regularly had limited service and buffering compared to my service with Plusnet and By before then. Although they have apologised and given me 50gb to tether with whilst without service, nothing beats reliable broadband. I loose service most evenings even for just a few moments which is annoying to say the least. Think I'll be switching back to Plusnet.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Newcastle upon Tyne we Vodafone  
After the price crept up by 30% I decided to cancel this service. A month later and daily arguments with support staff it still has not been cancelled and they still keep trying to bill me.
Vodafone is a scam, do not go with this company.
The broadband itself was OK. Occasionally it would cut out for a few minutes or speeds would drop to a third of what they should be. Mostly it was fine.
Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
falkirk Vodafone  
Took over a month from my go live date to actually be able to get online. Complaints made regarding this were ignored. When I was finally able to contact someone I had to run a script on one of my devices to be able to connect. No refund, or even an apology, was offered for the month of service paid for that I didn't receive.

Now it turns out that that script restricts what I can access online even when I'm not connected via their service - who knows what tracking cap is running too. And the page to change these restrictions - permanently down for maintenance.

If you want to pay for an ISP but not have one. Or like to have strict controls like some 90s workplace applied to your usage, then Vodafoney are your guys. Otherwise, pay a few quid more and go with some a service operated by some at least vaguely competent grown ups.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
scotland Vodafone  
Reliability is awful keeps dropping out
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
GLASGOW Vodafone  
hello,here is my experience with Vodafone,i switched from talk-talk to Vodafone 3 weeks a go no internet at all,been so sad and i tried to call them for 3 weeks time every couple days if there any update, they all lies,dont believe today i have the internet and the compesation they counted for me is 90pence per day,haha 3 weeks no internet,waisted at list 18 hours call them whats going on =17£ ,and the reason is not them fault
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
en5 1lw Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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