Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2078 customer ratings since 2019-11-24 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

958 Customer Reviews for Vodafone

Reviewer Location Reviewing Date Ratings
Vodafone constantly fail to meet their guaranteed speeds. The last 5 mponths they have given a discount, but I want speed not discount. Time to move to a different provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kendal Vodafone  
Applied for broadband, Vodafone cancelled the order without notifying me. Spoke to an agent who said there had been a system glitch.

Applied again, this order was also cancelled.

Vodafone social media team sorted a third application and got it processed.

Router arrived, 1st October activation date given. Line didn't transfer from my old provider. Old provider stated Vodafone had given the wrong transfer date.

This order has also now been cancelled.

I now have no internet, and no phone line. I also have to pay for an engineer to attend no matter which provider I go to, because Vodafone deactivated the line.

Do NOT use Vodafone at any cost. This has took 6 weeks, left me with no internet whilst working from home, and cost me £50 in setup fees to go back to my old provider.

Disgraceful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Staffordshire Vodafone  
Dreadful, no phone line, no internet, 2 hours waiting on the phone to speak to someone in Egypt who cant tell me when it will be fixed. AVOID AT ALL COST
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset Vodafone  
I was nervous about moving to Vodafone but it is all good. Top professional service. Fast steady broadband. Were there any hiccups? A couple but so minor not worth mentioning. I would definitely recommend.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West of Scotland Vodafone  
I'm reporting one of the biggest con jobs I've come across after BoZo's Brexit lies. In fact I'm open-mouthed at VF's cheek relating to their 'Ultimate Speed Guarantee'. I - as it seems many others commenting here - thought it related to the Internet speed I could obtain on my broadband, and if it went below that figure, in my case on Superfast 2 55Mbps, I'd get a refund. It was only when my tests on Ookla showed that at times I was getting less than half that, I started researching further and eventually downloaded VF's own app on which to check speeds. It was only then - after being told my download speed was 80Mbps did I realise these total shysters measure the speed between my flat and the green box over the road! They then have the cheek to confirm my 'sync speed' is above the USG and presumably I don't get any compensation. Crooks.

To add insult to injury after my complaint to them I was phoned by a very arrogant person in - presumably again - Bombay, who steadfastly refused to understand why I was cross, and basically told me to read the small print.

Like many others, I won't be renewing my contract with this bunch!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Folkestone Vodafone  
If you do a speedtest all is well. Fantastic speeds up and down.
The reality of the service, however, is much different.
I think it’s largely down to the router: I’ve had to buy an ASUS router because the wireless on the broadband router goes up and down constantly. You certainly can’t watch a film or play a game or do a Skype call.

You really should avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Solihull Vodafone  
Only had it for a week now but getting above my 63 at the moment I’m getting 74 and no problems at all, very happy with price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sutton Surrey Vodafone  
Broadband is ok but cross everything you have if you need to call customer service with a problem.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Cheshunt Vodafone  
I was in the process of ordering the broadband package (55mbps), chatting to the on-line agent. It looks like an excellent deal compared to what other providers are offering. Thought I'd check the on-line customers reviews first. Glad I did because customer service is everything, and it appears that this is where vodafone fall down. Does not matter how cheap or good the deal is, if there is nothing there to support it, it is not worth the risk. So, I shall be looking elsewhere.
London Vodafone  
Constantly disconnects. Impossible to watch iPlayer or itv hub. Was with virgin for 23yrs - changed for the price but useless will go back asap.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Liverpool Vodafone  
I had issues to start off with. I contacted Vodafone broadband and they sorted it. Half of Vodafone line is owned by them the other half is owned by bt openreach. Alot depends on how good a quality the line is and how far away you are from the connection. If you contact Vodafone they will sort peoples problems out
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Atherton Vodafone  
Reliability is awful keeps dropping out
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
GLASGOW Vodafone  
I signed up with Vodafone in March 2019, I was advised that I would have a minimum download speed of 38 Mbps, I was only getting between 18 and 21, very slow, I contacted Vodafone in May they advised me that my speed was slow, brilliant of them, so they advised me that they would sort the problem out, they did nothing, on the 2nd January I contacted Vodafone, they came through on my mobile on TECH SEE, they view all the problems and saw the speed check on my laptop, it was 21 Mbps download, I have run this test over a 100 times in the last year and it always comes up between 18 and 21 Mbps. I was advised that they had found a fault in the exchange, and that an engineer from Open Reach would be with me on the 3rd January, no engineer turned up. I contacted Vodafone again, they spent over 4 hours on the phone with me running speed checks, changing settings and again on my mobile by Tech See, they advised me that they would send me another Router, this is the third Router I have had, they advised me they would contact me on the 8th January at 18.00 hours to see if the new Router had helped me, again I got no call from Vodafone, I contacted Vodafone again and advised them the new Router had made no difference to the speed I was getting, they then advised me that their was multi issues on the line and a Open Reach engineer would be coming to my home on the 10th January 2020 between 13.00 Hours and 18.00 hours, now what a surprise again no Engineer turned up, just after 18.00 hours I contacted Vodafone again, they advised me that the Engineer was at my home at 13-14 on the 10th January and got no reply, I was at home all day and I have a CCTV system with 8 CCTV Cameras, so I looked at the recording for that day, no Open Reach Engineer was at my home, not even in the street, so they advised me that an appointment had been made for an Engineer to come to my Home between 8am and 1pm on the 11 th January 2020, I had a phone call from an Open Reach Engineer at 11am on the 11th January, he was phoning me from London to find my address, I am in Scotland 965 miles from London, he said he could not come up to Scotland and help me, so again I phoned Vodafone and complained, they have not addressed any of my complaints since last year. I spoke to another person in Vodafone Technical, they advised me that their was no problems in the line, and advised me to do another speed Check, I refused to do that again, as I have run over 100 speed checks in the last year, and they have all been between 18 and 21 Mbps, 18 of these checks have been done this year, and they have seen the results when they were on my mobile doing the TECH SEE, so they know what speed I am getting, and they keep asking me to do tests, they always come up with the same results. VODAFONE ARE TOTALLY USELESS. WHAT A TERRIBLE COMPANY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeenshire Vodafone  
I have been with them for while but lately their broadband has become unusable. Been over a month since Ive had a day that I can use it. Here is an example of last 2 days.

Mon 5 October

Router dropped internet: 3.30pm,3.48pm, 4.05pm, 5.16pm, 6.55pm,7.27pm,7.40pm,7.54pm, 7.59pm 8.11pm, 9.25pm. After that I gave up

Tues 6 October

Dropped: 12.34pm, 12.24pm, 1.47pm, 1.58pm, 2.26pm, 2.45pm, 3.04pm, 3.28pm, 3.41pm, 3.46pm, 4.31pm, 5.44pm, 5.53pm, 6.00pm, 6.18pm gave up

Ive had 2 engineers telling me everything is ok and then I face the dropouts after they have left.

As for their help, trying to get through on phone is almost impossible and their online chat is a joke.

I have now tried to make a complaint using their online form etc. Will see how that goes. Not holding my breath.

I see I'm not the only one who has had a bad experience with them. Who does reliable broadband?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Paisley Vodafone  
I have never had a good internet connection. I am currently with Vodafone and my connection has got a lot worse over the last few weeks. Today my speed is about 9.6Mbs. It has been as low as 7 or 8Mbs. At peak times I cannot get on the internet at all. Even when I make a connection, I am often timed out because the server does not respond quickly enough. Vodafone have tried to help me, but no lasting improvements have been made.
  • Reliability
    1 star
  • Speed
    1 star
  • Customer Service
    2 stars
  • Satisfaction
    1 star
Ventnor, Isle of Wight Vodafone  
Company is a total waist of time. I could write a book of total absurdity I have had to endure trying to get a new line installed.
Ordered a new line took 30 minutes then days before it was to go active got a text with no reason telling me it had been canceled.
Called 25 minutes for them to tell me its because they could not transfer the number.
Had to reorder and another 30min of my time again.
Again, days before it was to go active got a text with no reason telling me it had been canceled.
Called 35 minutes for them to tell me they don’t know why and informed I had to reorder.
Again, one day after it was supposed to go active got a text with no reason telling me it had been canceled.
Called and they told me the old service provider canceled it. A service provider I am out of contract with. Told I must reorder again.
I will not waist any more time with this terrible company

Don’t waste your time with this company for broadband at any cost.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancaster Vodafone  
By far the best FTTC provider that I have used. Vodafone is my third provider. I have been with them since July 2015 and I don't intend to move away from them given that I have served my minimum contract period.

Customer Service is first class. What problems (2 of them) I have experienced have been resolved very quickly with follow-up calls from CSR to ensure all is well. As a Vodafone Mobile customer, when my line was down caused by third party cable damage in my area, they added extra data to my mobile allowing me to remain online whilst my line was repaired.

The router is superb along with the app allowing you to control and prioritise your broadband to devices.

Above all, an excellent package, well priced with great service. I have recommended to family and friends some have switched and experienced the same service as me. I will continue to recommend as I have always found Vodafone to be one of the better companies to deal with.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ingleby Barwick, Stockton-on-Tees Vodafone  
If I could give a minus review I would. The WORST company I have dealt with by far. Supposed to activate broadband services on 21st November. Two weeks later, still nothing. Spent hours on phone on three occasions, most of the time on hold listening to Fleetwood Mac. People I speak with are useless and can't resolve problem. Can't even explain clearly what problem is. They don't acknowledge e mail complaints or complaints sent by post. Trouble seems to be that they mis sell something they can't actually provide. They claim they can supply to your postcode but when it comes down to the activation date then it turns out that they don't actually have the capacity to supply what they said they could. You have to come to this realisation yourself as they won't tell you. They will just give you vague assurances that it will be fixed by Open Reach at some vague future date.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peebles Vodafone  
Oh why didn’t I listen to you guys and all the bad reviews online!!! Biggest mistake ever.
Switched from TalkTalk to Vodafone as I have my mobile plan with them also and they let me down big time. 4 day past my activation date and I still don’t have live internet. They keep pointing fingers to Opeanreach even tho openreach was at my house and said line is active and live, and the phone works. Vodafone keep saying another day another day and they obviously lied. Stay away save yourself alot of hassle. I can’t believe London 2020 and we can’t get decent internet/ service what a joke!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
North London Vodafone  
Terrible. Avoid it. It stops working at least once a week. Have to spend ages with customer services (online chat with a call centre in India). I regret having moved from SSE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derby Vodafone  
Absolutely diabolical drops out more than being in and is always off. Assistance is incompetent and argumentative as they do not have the capability or belief there is something wrong. Paying for nothing and incapability
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hengoed Vodafone  
We have had a vodafone mobile contact for a while which has been reliable and we haven't had any issues. Our broadband was due for renewal and with what sounded like a fantastic deal we thought we would give it a try. I must say the we are slightly disappointed, there is a lot of buffering despite the fact that it should be faster download speeds. We Havd also experienced problems with access to account information on the phones since charging. In regards to customer service I have struggled to understand some of the customer service advisor. I have struggled to get WiFi in the garden. Personally I would have rathered have paid more and get better Internet.
I don't normally do negative reviews but wishing I'm taken notice of previous reviews.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Shropshire Vodafone  
Don’t do it. There’s a reason why they are cheap. No issues with broadband in 5 years since I have owned this property. And now....problems daily. My broadband drops out minimum 10 times per day. 2 BT engineers later who have said nothing wrong with the line, and a new Vodafone router and the problem persists. The people on their customer service line are quite friendly and relatively helpful but the honest truth is that they haven’t fixed my problem despite in excess of 8 hours on the end of the phone to them. Go somewhere with a history of providing good broadband service.....Vodafone is not it
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Hertford Vodafone  
Avoid Avoid Avoid
Had an activation date for 9th January 2019, surprise surprise it didn’t happen. Have been lied to by every customer service person. 5 days later still no internet. When I said I wanted to complain ( 3rd attempt not been logged) I was asked ‘what did I hope to achieve from complaining).
Worse company ever!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bexley Vodafone  
I was promised that they would go live in 10 days which never happened and i was without any internet for over a month waiting for them to install the cable outside .Do not risk ,unprofessional company.
KEMPSTON Vodafone  
This has got to be the worst broadband supplier ever.
Constant drop outs 15 in 1 day
my upload speed was faster than my download speed
Never got the speed I was promised then they like to blame the previous company for their screw-ups.

AVOID AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
carlisle Vodafone  
I was talked into moving myself and my partners home broadband to videophone. TERRIBLE MISTAKE DO NOT MOVE. I have spent 45 hours onto customer services to try to get connected since the 2nd of February - now over a month later we do not have a working broadband. I have spoken to them both online and in person repeatedly, they promise you they will fix but really they only want to stop the conversation so they can leave you again. I have been promised engineers - who never showed up. Been send 3 routers - still no broadband. Been through numerous tests - intact very time you phone or speak to them they make you repeat the tests that have not worked before. So today 9th March I tried to cancel - typically I was unable. I tried costumer complaint service (they only had it for mobile phones) they said they would try but when I called them back they had blocked my number so agin still no luck. If only I had read these reviews before being talked into changing. TAKE MY WARNING DO NOT USE VODAPHONE HORRENDOUS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
belfast Vodafone  
I have just changed to Vodafone and what I have experienced so far is nothing short of appalling. I cannot connect to Wi-Fi on any devises. I work from home and it is absolutely useless. I have contacted Vodafone and have been given free data and told an engineer would come out. The service is terrible. I was told to download there app. Every time you try to connect to Wi-Fi nothing works. I have Netflix on TV and it cannot connect to that either. What's the point in paying for broadband if no service?
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Arbroath Vodafone  
They have obviously over sold their bandwidth so cannot supply their customers, but keep on advertising. Bottom line don't go there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BURTON-ON-TRENT Vodafone  
Broadband speed NEVER reached guaranteed minimum in 18 months. Agents just read from script so are of no use. Thought when Vodafone launched a broadband app things might improve, it doesn't work. So when choosing a broadband supplier don't be fooled by the speed promises (its controlled by the line to your home), just go for the cheapest.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
UK Vodafone  
Have had Vodafone broadband for a couple of weeks. Delay in getting up and running. Charged more than quoted. Not getting minimum speed on broadband speed testers (except on Vodafone app)... odd that! Have spent nearly 4 hours over last two days getting nowhere waiting for phone to be answered or on online chat. Not impressed.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Devon Vodafone  
Changed from BT to Vodafone and am on Superfast 1 broadband, with voicemail on the landline. Switchover of broadband was seemless and not had any problems with coverage, reliability or speed. Phone was swtiched over and was able to keep the same number but voicemail wasn't added. I phoned up four times until it was finally added on. The staff were very nice each time but the fact I was told three times it was to be added in the next 24 hours, and it never was, was a bit of a nuisance. Also, the line dropped whilst put on hold on two of the calls. So overall I'd recommend as the service itself is good, despite the poor customer service.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dundee Vodafone  
Signed up for fibre in April but it didn't work properly until November! Initially a router arrived and didnt work properly. After a few technical calls they decided I needed a new router and would send one out. It was never delivered so I phoned again 2 weeks later to be told the new router would be sent out. It never arrived and this process of me phoning them - delivery never being raised was repeated 6 times before I managed to escalate the problem to someone who finally sorted it and a router was delivered. It's worked fine since then, but the compensation they promised on each call would be arranged once the broadband was working properly -they've now said will not be honoured. Ridiculous
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Vodafone  
Decided to go with VP due to a long standing issue with my phone, they kept at it and finally resolved the problem. Was not happy about the length of time but customer service eventually work reallly well.
Now to the broadband, another reason was the free gift more later, speed is 30mbps which is great, I am on Suoerfast 1, really pleased.
Reliability I have had to reset the router once so again completely happy.

Overall satisfaction - well I am not satisfied as my promised free gift of a Sonos 1 speaker still has not turned up. The last communication I received was that it will be delyaed another 15 days. Called their promotions team and although a very nice chat no commitment of a delivery date. Apparenty they are very popular and VP are waiting for supplies. They could go to John Lewis or Amazom as they seem to grow on Christmas trees there. So VP if you make a sales promise good Customer Service depends upon you fulfilling your side of the bargain or at least communicating in a meaningful manner.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Charvil Vodafone  
I left talk talk and BT to move to Voadaphone. Had great customer service when taking out the package. they did all the coms talking to my old provider.
3 days before as promised with tracking got the router plugged it in.

Used it with my old provider.

on the day of switchover was online by 7pm the same day.

Speeds were 36mbps down and 8mbps up

router updated itself and has all the bells and whistles.

for me being a technie i got CAT7 cabling around my house and i did upgrade my Master socket to a MK4 BT socket which does help a lot.
have an extended phone line to downstairs which has a filtered faceplate.

Overall cant complain about price and service.

Speeds can be a bit hit and miss but i always get the minimum speeds of 26 which is faster than before at peak times using speed test.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
birmingham Vodafone  
Don't touch them with a barge poll. My broadband has been disconnected for almost two weeks in error. If I ring up I am given dates when it might be back up- one definite they said. I am promised call backs which never come. There were problems from the start and I know that a good perportion of the staff know very little about broadband
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Plymouth Vodafone  
Absolute PANTS. Sorry, I hate to complain but this service was woeful. 70MB download at 6am, 10MB during the day, 1-4MB in the evening peak. BT and Plusnet were *always* 50MB+ on the FTTC system in the village. Voda have simply oversold their capacity and have to throttle speeds drastically. I cancelled within the 14 day period. Never again. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Rampton Vodafone  
This is the first time ever I felt like leaving review . I have tired BT , virgin before . I decided to join Vodafone simply becoz they were offering me for low price . This is the worse ever connection i have had so far . I would never ever recommend anybody to join this service .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Charlton Vodafone  
6 months of poor service so far... I can't say I have been happy with Vodafone; the speed is much slower than advertised. I typically get 11Mb/s, I'm paying for 38Mb/s. It was running at 35Mb/s for the 1st 10 days. Never again since.
Unfortunately, the customer service experience is poor. The staff are polite and apologetic but nothing improves. They like to blame me the customer and they do not follow through with what they say. This has resulted in many wasted hours on the phone and web chat.
I would strongly recommend anyone to look elsewhere for their broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Milford Haven Vodafone  
Appalling charges with Vodaphone. I received a £215 bill for one month. I had only one warning during that time indicating my data was over. I found several cases of this on forums. I will no longer use Vodaphone. If you use it make sure you check that your phone is connected to your wifi and not accidentally pushed off or you will be bankrupted. This is the only way I can explain my data usage. Customer service was completely unsympathetic to this issue.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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