1,510 Customer Reviews over 38 pages
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- Location
- North Ayrshire
- Reviewing
- Vodafone
- Date
- 2022-11-17
- Comments
-
Broadband keeps buffering. Two phone calls to technical services and went through the same procedures both times only to be told that the router is too far from TV. BT and Sky both worked fine in the same place. Avoid Vodafone broadband.
- Location
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- Location
- Godalming
- Reviewing
- Vodafone
- Date
- 2022-11-17
- Comments
-
Wish I had never gone with Vodafone. They have massive process and customer service issues. The agents just don't know what they are doing, have no agency and it is all so painful. The hours I have spent on the phone trying to sort stuff out. Simply put I have the following issues. 1) Internet regularly cuts out and 4G backup doesn't kick in 2) The Wifi Pro base station and boosters are just cr*p. They don't seem to manage any distance. Opposite the front door is a booster and the Ring doorbell can't connect. 15 ft with a small corner of the room blocking line of site and they don't work. They are really bad and you pay a lot for them. The Wifi Guarantee is meaningless as what can they do? Always someone promises it will improve but nothing changes. Why would I call a wifi expert when it takes 1 hour on the phone to get nowhere?
I couldn't recommend them in a million years. The service and product are very poor.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-11-16
- Comments
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I'm Owed £5 per day from 4th Nov to 17th Nov. £50 total for everyday you failed to reinstall my WiFi. This is now going to increase as you can't promise it will be this week. I was promised again 17th Nov was my WiFi installation day (original day was 4th Nov). Never received a time for the engineer via email so I'm currently on the phone and they said there's not enough information to do the installation tomorrow. You're now telling me it's going to be another 2 weeks for an installation. I spent an hour on the phone talking to a senior employee who promised they'd spoken to BT to do the install on 17th latest. What a lie this was.
I was also told I'm owed £80 for the cancellation and for compensation for no WiFi as me and my wife WFH but I've got to wait 30 days for this?
I then changed my address for the equipment to be delivered and you've sent it to my old address AGAIN!
I've rang vodafone again today 16th Nov to be told you've still not updated my address.
You've also now charged me a cancellation fee of £39.53 which has been taken out of my bank account despite me not cancelling my broadband both times. I've got to wait till December to get this back so another 2 weeks.
You've also lied about your coverage online in my area as it says 4G indoor and outdoor coverage but I got no signal on my phone so I've had to buy an EE sim card and router for the month just so we get Internet at our house. If you check the OfCom website it actually shows you don't get Vodafone coverage at my address so please change your website as you're misleading millions of people.
Funniest thing is, I was a Vodafone broadband customer before this circus started. All I did was move address, therefore I needed my wifi reinstalled but this is obviously too specialist for Vodafone.
- Location
-
- Location
- Carmarthen
- Reviewing
- Vodafone
- Date
- 2022-11-11
- Comments
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Following on from my previous review - My 83 year old mother still has no telephone or broadband.
The service was supposed to go live on the 17th Oct
Vodaphone are the most incompetent bunch I have ever come across.
Their customer care is non existent and they will keep you on the phone or chat for hours without resolving anything
Whatever you do DON'T switch to Vodaphone, you will regret it!
- Location
-
- Location
- North East
- Reviewing
- Vodafone
- Date
- 2022-11-07
- Comments
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Diabolical Service from Vodaphone - I wish I had never arranged a switch.
I arranged for my 83 year old mother to switch to fibre broadband from Plusnet (unable to do online banking with slow speeds on Plusnet)
The switch was supposed to take place on the 18th October.
All the external work was done weeks before the switch date.
On the 18th October an Engineer turned up to complete the internal work - causing quite a lot of disruption. The engineer was unable to complete the switch because of the shoddy job done ny Openreach outside the property .Apparently the cable hadn't been spliced properly. So my mother was left with furniture out of place,
I contacted Vodaphone on the chat who assured me that she would be connected within 24hrs.
The 24 hrs came and went and no contact from anyone. I contacted Vodaphone again on chat who tried to baffle me with the report from Openreach. I was assured that it would be sorted asap, and that she would get £5 a day compensation!!
Last week a phonemail from Openreach to say that they would be completing the work today (November 7th) An engineer has attended and once again has had to call for back up
Not once in the three weeks since the first engineer attended have Vodaphone been in touch
Their customer service is absolutely non existent - or they will lie to you so that they can finish the chat
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-11-03
- Comments
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Unstable speed and clueless helpdesk.
- Location
-
- Location
- Goodwick
- Reviewing
- Vodafone
- Date
- 2022-11-01
- Comments
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I was a Vodafone Broadband customer for over 3 years, and over that time I generally had a good experience. However, over the past month or so my download speed during the evenings has dropped below 1Mbps (often around half of that). I have been unable to talk to anyone about the problem (either via phone or webchat) and kept getting bounced around between automated responses. I was also unable to talk to anyone about cancelling my subscription and had to take out a contract with another provider and have them cancel my Vodafone contract for me as part of the process.
As a result of this abysmal customer service, I am also likely to cancel my mobile contract when it expires and move to another provider. 1/10
- Location
-
- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2022-10-31
- Comments
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Switching to Vodafone Broadband was the worst decision from the get go.
I, like another reviewer was tols that the bedroom was the best place and since found out it was simply the engineers being lazy. I could have it moved for an £80 charge!
They ripped out all my previous working system and installed their fibre optic which has been nothing short of a nightmare. Money has been spent on resolving connectivity, I pay extra for a booster, yet come tea time I can not maintain a Zoom call.
My son's XBox will not work in the next bedroom either.
I am enrolled in expensive courses that I cannot attend live due to this.
Try and get help? What a joke.
Apps are inconsistently working. When I do get help and tests are done I am told that it's the tea time load is unsolvable.
Well, how on earth did we never have these issues before?
It's like going back to the Stoneage.
Stay away from this appaling, useless service.
- Location
-
- Location
- Kirkcaldy
- Reviewing
- Vodafone
- Date
- 2022-10-30
- Comments
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Chronic, worst internet I’ve ever had, constantly drops out, I regret the day I signed up with them, please avoid.
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2022-10-28
- Comments
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My broadband was due to be activated on 1st July 2022. It is now 28th october and they have cancelled and renewed my order multiple times so I am still not connected. Openreach still needs to perform work to upgrade the line to fibre optics. They have now sent me 3 routers and wasted countless hours of my time on the phone and waiting for openreach engineers to arrive. Absolute joke, not recommended. Communication and customer service is terrible, not because of the workers but because of the systems they have in place.
- Location
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- Location
- Richmond
- Reviewing
- Vodafone
- Date
- 2022-10-26
- Comments
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Vodafone is never to be reliable. Speed is not fast as hyperoptic or Virgin media, but it keeps on and off no services. Every time need to wait a week to fix. Even they can compensate to you, it’s not worth at all.
- Location
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- Location
- Sutton
- Reviewing
- Vodafone
- Date
- 2022-10-24
- Comments
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Seriously horrible experience from the time I signed up and until the delivery. they promissed 3 dates and every single one them were pushed back with out any notice. when I called, they had some notes to say technician tried to contact....
and after a month, I had some ove visited and no broadband kit deliverd.
I probably have contacted Vodafone via calles and chat about 10 times ( atleast) and there were heaps of apologies and "i am here to resolve your query" slogans but there were no action
I couldnt explain in words how long and pathetic the service is
- Location
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- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2022-10-22
- Comments
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Beyond bad. Swapped over on the 13th October. As of the 22nd October, still no internet. Can't believe what their team tell me as it conflicts with Open Reach engineers. Sent me to their local store to pick up temporary dongle.. Guess what, their store couldn't get on-line.. UNBELIEVABLE. Another engineer booked for the 25/10 but still no guarantee of internet. I've changed provider 4 times in the past, all changes have been smooth and trouble free.. Vodafone have been the only one to make a mess of it..
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-10-21
- Comments
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Just incompetent customer service. Since I joined they still can't fix my issue with logging to my account. They communicate very badly about the progress just suggesting me do so smth that doesn't work, ignore my emails or respond with robotic template. Also WIFi connection is not stable, my TV has issues connecting to the network as well as some of smart bulbs. After 3 months of the service I decided to leave.
- Location
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- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2022-10-20
- Comments
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Avoid like the plague. Mis-sold a contract they could not deliver, lost my landline number 4 times and had to have different ones, cut off my internet. Now after 3 MONTHS they have said they are unable to get me a landline number as they have used them all up. So no landline or internet for 3 months. Now have to go somewhere else!
- Location
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- Location
- Mk
- Reviewing
- Vodafone
- Date
- 2022-10-17
- Comments
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The citifibre kids who came out only knew one way to install so no options were discussed for installing the equipment. It's less than ideal in a front bedroom on the middle floor in a room i seldom use. It's also impossible to get a wired connection from there so I'm reliant on a poor WiFi router. The Vodafone router is poor, at best. You'd hope that with 900Mb to play with you would get more than 70-80 at the wi-fi, in the same room, but no. Occasionally it goes above 80, into the 150's but not often. 1 floor up this page is struggling to load now. A friend once had gig fibre and he was getting 800+ on wi-fi... Not so here, which means that the fibre was probably broken on install and the router isn't good at dealing with it.
Poor. Stay away.
- Location
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- Location
- York
- Reviewing
- Vodafone
- Date
- 2022-10-17
- Comments
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Terrible. Had this now for over two weeks, device has not yet actually been activated. Having to make do with a back up dongle. Apparently it’s a problem at the city fibre/open reach end but can’t really get an answer as to when it will be fixed.
AVOID!!!
- Location
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- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2022-10-15
- Comments
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After nearly a 3 month delay to activation of my service I took comfort that Vodafone was part of the broadband compensation scheme. This may be the case but they will use every trick in the book to not honour what you may be entitled to.
It's now 4 months since my service was activated but I'm yet to receive anything on compensation. Every month Vodafone agree what I'm owed but never ever apply it and continue to bill me. This is the most frustrating company to deal with, please please avoid. I've every correspondence backed up but they still will try to avoid paying you and when you think you've it sorted the bill lands in and they pretend not to know anything previously. Poor poor service
- Location
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2022-10-08
- Comments
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I would give 0 if available as an option.
overall satisfaction: 0, no internet for 4 weeks.
customer service is useless, and they do not know what they are talking.
Broadband speed: this is a joke, no internet so 0 speed.
Broadband reliability: I would give 100 as it is 100% consistently no internet, so VERY RELIABLE
- Location
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- Location
- Renfrewshire, Scotland
- Reviewing
- Vodafone
- Date
- 2022-10-08
- Comments
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Don’t trust Vodafone + CityFibre on “gigafast” internet.
I switched from Virgin to Cityfibre due to assurances that it’s reliable from
trusted friends, and the promise of symmetrical upload and download speeds.
This was a huge mistake.
Installation was supposed to be Monday 26th September. I cancelled Virgin that day and cut the cable so the engineers didn’t need to drill another hole in the wall. Then they said there was some sort of “gap” in the cabling further up the street to the cabinet, so it couldn’t be finished. No idea what the issue was, but whatever. It took Cityfibre until yesterday, Friday 7th October, to send an engineer out to blow the cable. I was promised that it would be arranged “within the next 10 days”, which seems mean “we’ll bother to call you to arrange the visit exactly 10 days from now, then the visit will be at some point after that”. That seemed to work, and the lights on the ONT are all green.
But the internet is STILL not connected. The Internet light on the router is flashing red indicating it cannot be authenticated at Vodafone’s end. It was doing this all day yesterday. I wasted an hour on the phone to be told “everything is done our end, it can go live any time until midnight” even though it was patently obvious it would not magically fix itself at 2 minutes to midnight.
Quelle surprise, it doesn’t work this morning either. I have wasted another hour on the phone to Vodafone, only to be told that it is something Cityfibre need to fix, and they may need an engineer visit. But they’re shut on weekends, so I need to wait until Monday
I have been 12 days without broadband, relying on the 4G backup dongle. I have had to waste HOURS on the phone to both Cityfibre and Vodafone to find out what’s going on. And now it will be 14 complete days without broadband, assuming they actually fix it on Monday, which is seeming increasingly unlikely. No doubt I’ll be waiting another 10 days from Monday for the Cityfibre engineers to bother looking at the appointment system and scheduling me in. I am not even convinced it’s Cityfibre’s issue here, as the connection test the guy did to the ONT yesterday worked, it’s just the Vodafone authentication that’s not working. It’s definitely not the cable or the router hardware, as I’ve tested my own router (with the correct PPPoE credentials I was provided by Vodafone) and other cables.
I asked Vodafone to just try resetting the PPPoE credentials, as based on other forum posts, this seems to be the solution. They flat out refused and said “the problem is with Cityfibre”. This would fix the issue within minutes, but they’re unwilling to even *try*. This constant buck passing and refusal of both sides to accept any responsibility is absolutely ridiculous.
Don’t bother upgrading to Cityfibre through Vodafone if you get a circular through your door promising fast speeds, it’s probably not going to work and they’re not going to expend any effort whatsoever trying to fix it promptly. When it does eventually connect, I’m fully not expecting to get remotely close to the advertised speeds.
- Location
-
- Location
- Twickenham
- Reviewing
- Vodafone
- Date
- 2022-10-07
- Comments
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Signed up for Fibre 500. Given switch over date of 30 September. Wait in all day, nothing. Finally got through to customer service to be told don’t worry engineer coming today- total lie. Next day current provider stops service. Call Vodafone who day they need a multi skilled engineer to visit and they didn’t cancel previous provider. Called previous provider who told me yes Vodafone took over on 30th. Back to Vodafone , this time they admitted taking over the line. Waiting now for a site visit. No engineer been near property. On phone again to be told will update me on 15th! Two weeks with no internet. Having read reviews about speeds on here think I will cancel. They have taken my money with no capability to provide the service. Dishonest .
AVOID VODAFONE
- Location
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- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2022-10-04
- Comments
-
Excellent service and speed, setup was pretty much plugged and played, the apps fantastic, and I never had to do a thing with my existing provider to switch.
- Location
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- Location
- Tonbridge
- Reviewing
- Vodafone
- Date
- 2022-09-30
- Comments
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Signed up for 12-month sim only contract in January. So this is a contract right for the sale of services right? So it should stay at £12 per month for the term of the contract? But in April, up goes the monthly fee to £13.11 with no warning. Noticing this, I called customer service just now to explain and the adviser was most rude and un-understanding. Apparently there will be a £50 charge to leave the contract now, or wait until next January! "Oh it's all in the terms and conditions" apparently! That's not what I was told when signing up, and not what I consider to be fair or equitable. Vodafone should perform their side of the bargain for the agreed fee, and if they decide to change the fee I should be able to pull out. Appalling - Avoid Vodafone at all costs
- Location
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- Location
- DONCASTER
- Reviewing
- Vodafone
- Date
- 2022-09-28
- Comments
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avoid this dodgy company! The reality about all Vodafone services: I've signed up for full fiber with Vodafone first 30 days it was perfect 130+ Mbps after that is dreadful most of the days I can't even watch a movie on Netflix, contract says minimum speed 50mb which customer service told me it's on a cable connection for only one device, even with a cable connection best I've seen was 44mb then I wanted to cancel the contract and they told me I can't do that only if I pay the remaining 35 months contract .... Same thing with my phone where everything struggle to work as you will expect
Very poor overall
- Location
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- Location
- Paisley
- Reviewing
- Vodafone
- Date
- 2022-09-28
- Location
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- Location
- CROYDON
- Reviewing
- Vodafone
- Date
- 2022-09-25
- Comments
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Vodafone is truly criminal in its operations. They do not supply what they promise in their contracts and there is no recourse to fix the situation;Avoid them entirely;avoid;avoid;avoid;avoid;avoid
- Location
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- Location
- Sutton Coldfield
- Reviewing
- Vodafone
- Date
- 2022-09-24
- Comments
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Vodafone have to be the most incompetent company I have ever had the misfortune to deal with. Here’s why;
Order accepted by Vodafone 12/08/22 with an advised installation date of 07/09/22. Not ideal but ok, I’ll live with no internet for a week or two after Virgin removed.
Morning of 07/09 arrrives with no confirmation of time etc, so I call to check. Despite taking a day off work to ensure they are able to install, I am advised it won’t be this day, but the following day. Patience now being tested.
Next day, nothing.
After numerous phonecalls, Vodafone finally admit they have no idea when I’ll be connected.
Eventually, a week and a half later, they arrive to install. Too late, I have returned to Virgin, who have been excellent in reinstalling.
A lesson learned, Vodafone broadband is a shambles of a business.
- Location
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- Location
- Newbury
- Reviewing
- Vodafone
- Date
- 2022-09-20
- Comments
-
Apparently I’m getting great broadband speed, but I don’t think the Wi-Fi router can handle that many devices as whenever I’m streaming TV it constantly buffers. I’ve tried all of the recommendations Vodafone have for improving the situation and none work. Even ended up connecting the TV by the ethernet cable and still have problems. I Don’t think the router can handle that many devices compared with the one from BT which was fine. Wish I hadn’t switched to Vodafone.
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2022-09-19
- Comments
-
Customer service for any issues are absolutely pathetic
The broadband itself it OK
But if u ever have the misfortune of rining customer service, you will want to kill yourself and them by the end of it . The staff (multiple) are so poorly trained that they don't know what they are saying or doing
- Location
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- Location
- Welshpool
- Reviewing
- Vodafone
- Date
- 2022-09-18
- Comments
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Advertise in the 60+ MBS range, can only provide 8mbs.
Random drop offs very common. Since they refuse to acknowledge there's a problem it must be business as usual for them to provide such **** service.
Do NOT buy from Vodafone. Any money saved will be paid back in absolute frustration
- Location
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- Location
- Bicester
- Reviewing
- Vodafone
- Date
- 2022-09-10
- Comments
-
One of the worst broadband I ever had… rubbish customer service… always telling you to reboot, restart… not helpful at all.. have been with 6 different providers in six years… sky, nowtv, talk home etc…. they always say equipment is faulty… have never had any issues with previous providers… unfortunately stuck in a two year contract
- Location
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- Location
- Folkestone
- Reviewing
- Vodafone
- Date
- 2022-09-10
- Comments
-
Ten days and still no phone trade in money,,, signal here is seriously bad too..
- Location
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- Location
- Rossendale
- Reviewing
- Vodafone
- Date
- 2022-09-09
- Comments
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Line slow and dropping. i.e. Was a ping of 14ms and speed of 60 meg. Now a ping of 30ms and a speed of 35meg
Used the vodaphone diagnostics tool which diagnosed a problem.
Received a phone call from an 'engineer'who said my problem would be solved by pugging directly into the bt socket faceplate.
Told him I'd done that three days ago.
He then replied my speed was not below the minimum contract so they would do nothing but to ring them if I was still having problems.
So they rang me because they knew there was a problem and because it wasn't an easy fix they will do nothing.
- Location
-
- Location
- Lurgan
- Reviewing
- Vodafone
- Date
- 2022-09-05
- Comments
-
Disgraceful COMPANY. Absolute shambles. Telling lies, letting us down, telling even more lies...disgraceful....
- Location
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- Location
- Faversham
- Reviewing
- Vodafone
- Date
- 2022-09-03
- Comments
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Where to start ! Hours waisted trying to get a straight answer from Vodaphone. We changed to their fibre package, today the openreach connected us took out old copper cable did checks and said e would be activated in a few hours. When this did not happen contacted Vodaphone iniatially they said there was a fault on the line and blamed openreach, I asked for details on when this fault was reported but none were forthcoming, then I was told cables may need still to be pulled through, I explained this also had been done. Eventually the only firm response was that I should humbly wait till 8 September when Vodaphone can activate me, today is the 3rd so five days without landline, or internet !!! Why they booked an engineer in to do the work and disconnect my old internet 5 days before new hub is activated I do not know. So frustrated and we have not even gone live yet!!!
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2022-09-01
- Comments
-
I joined Vodafone on their superfast 2. I wasn't even hitting the speeds of superfast 1 package so i contacted them and they said it would automatically change to superfast 1 if my speeds weren't being met. It never did change and I was paying alot more for superfast 2.
I saw my contract out with lots of connectivity problems to which they only offered me £5 off my bill and never sent anyone out to look at the broadband no effort at all to try and fix the problem.
I am with Vodafone with my mobile too and I'm usually happy with them ad I've been with them for my mobile for 13 years, Pay as you go and contract.
Finally left Vodafone broadband and joined EE broadband. Since we communicated about the fault with the Internet 2 months into the contract, we've had big bill reductions, 5 engineers out, 1 here most of the day (in the house and outside box) they are determined to fix any fault.
Obviously because I now know the service I deserve I wouldn't go back to Vodafone for broadband. Seems they only care that the bill is paid. I feel they owe me money for charging me what they did for very poor service.
- Location
-
- Location
- sunderland
- Reviewing
- Vodafone
- Date
- 2022-08-29
- Comments
-
They give you a 15% discount on your bill if they do not meet the minimum guaranteed speeds. We've had this discount every month since activation. Connection drops out atleast 3 times an hour from 1pm - 10am. We pay for 75 down and get 35 max. The downtime, drop outs & the useless customer service have ensured I never come back to this company.
- Location
-
- Location
- Stanley
- Reviewing
- Vodafone
- Date
- 2022-08-22
- Comments
-
Awful internet service. Live in a bungalow, even paying for vodafone pro and still not getting internet
- Location
-
- Location
- Scotland
- Reviewing
- Vodafone
- Date
- 2022-08-19
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2022-08-19
- Comments
-
For the first 18months brilliant, recently shocking, router drops out 7times a day, Vodafone are refusing to replace the router, they have done line checks and say the line is fine. They wont let me buy a new router and on board it. So I have been left with poor internet throughout the house. Leaving to go to Sky and now Vodafone are trying to charge me for leaving a sub par service
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.