Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2065 customer ratings since 2019-12-03 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

962 Customer Reviews for Vodafone

  • Showing page 6 of 25, skip to page 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
Reviewer Location Reviewing Date Ratings
In my experience doesn’t live up to standards, a lot of cutting out and the speed doesn’t live up to what was advertised
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
Northampton Vodafone  
We came across from Sky after seeing a good offer.
We have had nothing but trouble with them throughout this year.
1. The customer service was abhorrent. Worse than talktalk, worse than any other company I have dealt with. I was lied to repeatedly about speeds and why they weren’t taking the money out of my account, they openly called me a liar despite me showing them proof I was correct. Not just once, for five consecutive months. I was cut off each month despite proving each time they were wrong. It is difficult to describe how atrocious their reps are until you deal with them.
2. The speed is quite good, I like the way you can increase the broadband towards certain devices on the mobile phone app, however the range on the router is transient at best an can be very poor just ten feet away.
3. Their much self praised router isn’t the worst I’ve seen but it isn’t the most reliable I have had. It can be very annoying to have the internet drop out randomly for a few seconds.

We have changed over to another company the day our contract ended. Helped by the fact they were charging us more per month than we should have been.

I will never use them for broadband again.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Southampton Vodafone  
The worst broadband provider ever. Avoid it at any cost!

I joined Vodafone on October 18th and immediately realised my broadband constantly drops, so called their technical support. Vodafone initially told me it takes up to 10 days for router to just itself so I should give them time i.e until October 28th. But 28th October came and gone and still the same issue.

The issue continued into November, and I kept calling their technical support with no result. Today is the December 4th and still I get disconnected at least 10 times a day, so finally decided to call their technical support for the last time before take it further and complain to Ofcom.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    1 star
London Vodafone  
Swapped from BT infinity 2, as the vodaphone was a lot cheaper.

Had lots of connection issues especially on mobile devices.
Speed very good at router (66Mb/s) but achieving nothing like that on wifi linked devices (even when 50cm away)
Apps were not loading videos (BBC, Imgur etc)

Spoke with customer support, updated firmware, updated phone, turned off firewall - still no joy.

Websites can take 20 secs to load and regularly freeze, so a pretty much un useable

Decided to go back to BT as still within my 30 days trial.
Cannot recommend
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Staffordshire Vodafone  
If you're looking to do just email and streaming in my experience then it will work ok for the most part but for gaming dont even waste your time. I receive massive latency issues ranging from 90 all the way up to 3321 or just general packet loss. It does this multiple times a day every day without fail.Avoid
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
North London Vodafone  
My DSL connection drops regularly,whicheans no internet at all several times per day. Vodafone support advise me this is down to the network in my area, and nothing can be done. So I'm now trapped in a contract with them for a service they can't provide reliably. Customer service is appalling, they don't do anything at all to help despite dozens of phone calls. Do not use Vodafone if you want a reliable service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Halifax Vodafone  
Unacceptable service, avoid

Hi all
Normaly i wouldent write a review about a bad experience as i belive that everyone makes mistakes and need the oppertuinty learn from them and change there customer service experience but from the way i have been treted by vodafone latly is simply unaccseptable, i have been with them for 14 years and was contacted a few month back by there 'rewards' team offering vodafone broadband, having recently moved i thought id give them a try, after agreeing an competive package i had the rooter dilivered on time no problem, this is where the problems started.
After reciving an email with my go live date and engineer appointment i waited 3 weeks due to the easter bank holiday wich was fine as this was the agreed date, when the go live date arrived no engineer and since i required a box fitting i couldent simply plug it in, after 3 lengthy phone conversations and several promised call backs that were not delivered i was getting a little annoyed to say the least, i then booked virgin media in as i had lost faith it vodafones capability, vodafone then offered me a cheep package by means of compensation wich was fine so i canceled virgin.
I was then booked in again for another engineer vist bearing in mind that vodafone are already in breach of contract, this visit was again in 3 weeks time, again i waited for my go live date and this time and fitted a box and set up the broadband but low and behold the router would not connect. After more phone calls and promised call backs another enigneer was booked for the folling week, after checking the exchange he said vodafones card needed resetting and vodafone should have picked this up, suffice to say i was verry displeased at this point but at least i had broaband, in the time i took vodafone to saught out this mess i had no option but to use my mobile data as somtimes i have to send and recive emails from home, so now my bill is £245, i called vidafone again to get the data charges removed but was met with what i describe as sheer incompitence as they said the could not remove the data charges, i am now canceling phone and broadband with vodafone, the long and short of this story is avoid vodafone at all costs as after putting up with 14 years of poor signal, bad customer service, broken promises and sheer incompitance i am putting in a complaint to the FCA.
Thanks for reading
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Wolverhampton Vodafone  
Don't touch them with a barge poll. My broadband has been disconnected for almost two weeks in error. If I ring up I am given dates when it might be back up- one definite they said. I am promised call backs which never come. There were problems from the start and I know that a good perportion of the staff know very little about broadband
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Plymouth Vodafone  
So it took us well over a month before our broadband was connected; i mentioned straight away we had no dial tone but they continued to run all their checks before requesting a bt engineer. On the plus side, being an existing vodaphone customer, they bumped up my mobile data to keep us going. Once we were finally up and running, the internet continuously drops out and we’ve had to have another engineer come back when it failed to come back on, so not a big score on reliability.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Manchester Vodafone  
I have been with vodafone for nearly a year and cannot wait for my contract to finish! The initial changeover went like a dream but unless you only want ethernet and perhaps a couple of wifi devices, I would strongly advise looking elsewhere. I suddenly started to get problems with wifi devices suddenly disconnecting. All I get from the customer services is that my contract is for the broadband only and wifi is a 'curtesy' service! They suggest that I only ever have a maximum of 5 devices on at once and switch off the wifi on TV's mobiles etc when not being specifically used! I should also use the app to make sure that I havent forgotten to switch anything off! We had more of the family at home when I was with sky and must have had about 15 devices connected at times, with no problems at all. The router also just cuts out on occasions and needs rebooting. Vodafone won't let you use another router. In future I will happily pay a bit more for a decent service
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    2 stars
preston Vodafone  
Happy with speed but it did disconnect at least 2-3 times a month for a few minutes, so not entirely happy with the continuity of the service. The biggest thing I'm annoyed with is that Vodafone ask for the router and accessories back after the contract ends(mine was 18 months). They keep threatening with a £72 fine if not returned in the original package and condition. They didn't bother to send the return bag as promised even after I reached out to them twice. Still figuring out how and where to return the the device. Don't know how such a basic device can cost £72 beats me. I am never going to use Vodafone ever or recommend it to anyone. Sad and disappointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Cambridge Vodafone  
Broadband ticked over ok but I was a low user. The fun started when I vacated the property. My contract date was 21st monthly, Vodafone were contacted to cancel the service on 30th Sept, which they did however instead of issuing a closing account for the pro-rata amount the wanted the FULL monthly payment for which they will eventually refund the difference, in the meantime they are charging the new tenants from 1st month. At the point of writing this I have been on a call with them for over 49mins & counting. Ive spoken to 2 different people who a failed to understand & now tell me I will be charged a late payment fee because they havent issued the correct bill. I'm now being transferred to a 3rd person..oh joy another long wait with dreadful music playing. This is appalling service. Now I've been advised he doesnt want to put me through to someone else another & starts arguing with me when Ive been perfectly polite but firm that I wanted this resolved & to be given the amount due to the closing date so I could make immediate payment. At the last point I was left on the line for 30mins The call ended without resolution after 1hr 20min 46secs. APPALLING SERVICE
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Northants Vodafone  
I came looking for reviews of Vodafone's fibre broadband service after my internet died again this evening.

I agree with other reviewers. Vodafone fibre internet drops at least once a day, and usually more than that. I haven't bothered contacting support, I cancelled my contract within the 'cooling off' period. I'm going to try Virgin fibre, hopefully that will be better.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
Lincoln Vodafone  
Customer service is friendly and tries to be helpful, which is nice since I've spent many hours dealing with a delivered failing modem and a modem delivered with no configuration.
We had Plusnet up until Monday and it was always stable as a rock.
We were promised an easy switch, we have been lied to.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
N. Yorks Vodafone  
Speed is fine. Price is keen. Provided equipment is junk. Reliability is poor. Customer service is appalling
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Northern Ireland Vodafone  
Don't believe the speeds they tell you
I'm on super fast fibre I can't even video call without it buffering.
And the rooter is garbage.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Yorkshire Vodafone  
Customer service is terrible especially the phone operator which takes ages to get through because it keeps asking "Tell us in a few words what your call is regarding". When you explain it it replies "I'm sorry, I didn't get that..." - drives you mad. Then the callers don't seem to understand what your issue is and are inadequate.
I had an issue at the end of my contract when I switched to a new supplier which was no fault of my own and Vodafone would pass left right and centre to another person, and even told me to call the new supplier and few times. All in all, I had to call them 7-8 times to sort out the issue and will be writing a complaint to them.

Broadband speed is fine, WHEN IT WORKS. Almost on a daily basis broadband won't work for a few minutes (sometimes longer) and will disconnect you before coming back on when you are expecting a constant uninterrupted service.
Don't fall for the "cheap" price. It's cheap for a reason
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Uxbridge Vodafone  
shame offcom hasn't done anything about forcing these companies to make transferring to a different type of service provider easier. Vodafone are just about un-contactable. Paying for a service i can't use, then paying for call costs for 40+ minutes and still not get through to to cancel.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Derek Vodafone  
Signed up Home Broadband with Vodafone. It is supposed to go live on 13 Sept but didn't happen. After multiple calls with Vodafone, they top me up 50GB on my mobile, so that I can still use hotspot to work with my laptop. Vodafone said the broadband should go live after midnight. Next day still the same, no broadband. Call Vodafone again, the support staff said there was a technical fault on the line that OpenReach needs to resolve and it won't get fixed until 18th Sept!!!! So Vodafone left my family stranded without internet at all for another 5 days!!! The live chat staff ensured me that I can collect a USB mobile dongle from a nearby Vodafone store to plug into my broadband router for the time being.

So I went to a store to collect it. The staff said you can't get it free. They have to put a £20 charge on my account and sign up a new £30 monthly contract for that. Then cancel within 30 days after the broadband is fixed and get a £20 refund back.

Despite endless hours (and many more in the future) of trying to sort it out and none of this is my fault (well, apart from signing with Vodafone Broadband), THEY UPSALE MY PROBLEM.

All the customer service teams were trying to be helpful and polite but there solutions actually bring more hassle.

Since I am going from a normal broadband to fibre which I imagine it requires proper technical upgrade at the exchange box, I would recommend anyone to sign a 12 months fibre contract with the broadband company which actually owns the physical line and then switch to another cheaper fibre provider after that.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Wokingham Vodafone  
Absolutely appalled by Vodafone's customer service. When trying to call them you get put on hold for over 30 minutes. When I finally managed to cancel my account which can only be done by phone. They didn't even cancel it and kept trying to charge me. I spoke to at least 4 people who kept saying that I didn't have any further payments to make and they would resolve the issue. All of them were being dishonest as the same issue kept coming up. Really fed up with the whole situation and people that I spoke to not doing their job properly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Milton Keynes Vodafone  
Terrible customer service, terrible connection quality, good speed when it actually works, good router again when it actually works. I would not recommend anyone to switch to Vodafone!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Leicester Vodafone  
Don’t do it. There’s a reason why they are cheap. No issues with broadband in 5 years since I have owned this property. And now....problems daily. My broadband drops out minimum 10 times per day. 2 BT engineers later who have said nothing wrong with the line, and a new Vodafone router and the problem persists. The people on their customer service line are quite friendly and relatively helpful but the honest truth is that they haven’t fixed my problem despite in excess of 8 hours on the end of the phone to them. Go somewhere with a history of providing good broadband service.....Vodafone is not it
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Hertford Vodafone  
Please do not consider Vodafone broadband unless you know someone who lives very close who gets a good signal from them. I am 3 weeks in to attempting to sort out intermittent poor speeds and internet dropping out - not much use when you're trying to work over Zoom, especially in these stay at home times. My laptop and phone are only 4 feet away from the router and the strength of signal varies all the time. I only have 4 bits of kit at most attached at any time - laptop, mobile phone, printer and Amazon Firestick. Lovely staff (with 1 exception) trying to sort me out, but no joy so far
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Torquay Vodafone  
Connection constantly dropping cannot use WiFi for Internet calling. Tried contacting customer service as Internet not working for a week, live chat for half an hour then no longer able to reply to questions as no text box on page. £20 a month better maybe to spend a bit more. Definately will be be looking for new provider when contract needs renewal
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
scunthorpe Vodafone  
The ‘guaranteed speed’ is a complete and utter scam. They advertise this is actually speed when it is anything but. My router is apparently achieving 76mbps, yet on any device I test the connection on I’m lucky to get as little as 5mbps. Call vodafone and they’ll run tests just to tell you the connection is ‘good on their end’ before asking you to change frequency settings etc. Two weeks down the line and numerous phone calls later I am fed up of the substandard service and internet speed and therefore I have cancelled and will be switching provider.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Leeds Vodafone  
The most horrible company if you want to call in another country the extra charge are at the really high price for what ??they just care about them bussinesss that mean ,MONEY,.soo I’m not a robot of this life to work and to pay at the end of the month extra charge which are really high so after a call of 10 min or 15 they will charge you £30 pounds but with £30 I will get Lebara or Lyca and I can use it many times
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West green road Vodafone  
I switched to Vodafone due to their promised broadband speeds. I received my router and after a hitch eventually got set up. Over the first month my speeds were shockingly slow. After several online chats i got a technician out to fix my phone line. The following month i kept losing my internet. After several online chats i was promised a new router as mines was allegedly faulty. After two weeks waiting i still had no router. Online advisers denied any knowledge of promising a new router despite me keeping screenshots of conversations. I then had to call an advisor and again was promised the issue would be resolved. Vodafone will give you the runaround so keep records of conversations. Im far from impressed and definitely wouldn't recommend Vodafone to anyone...
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Scotland Vodafone  
Not best decision I made but was hoping for better speed and better monthly outgoing price. My dowload is only 1/2 of promised but I was told its because of my old laptop wifi. I cannot watch any of streeming websites and VPN dowload site will be blocked by Vodafone so I almost regret I lost my old provider. If I knew this I would not bother by better speed .
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Bucks Vodafone  
I thought Vodafone broadband was great and good value. However, as many other people have been experiencing, I have had no internet for 8 days now.... Customer service is appalling and just gives standard responses like "We value our customers and are working to get this fixed".
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
London Vodafone  
Do you want to be on hold for ages and for them to keep getting your address wrong sending you parcels and internet to the wrong addresses to be constantly be told restarting the router will fix your problems and never be able to speak to someone who understands you? Then this is your company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Wales Vodafone  
Absolutely Awful.
I thought that combining my mobile and broadband provider would make life easier. Wrong. Things started badly when Vodafone changed my landline number without informing me (I subsequently found out that the number was allocated to someone else). That took a week to resolve. Since then I have experienced multiple issues trying to log on to my account (all I want to do is get a copy of my bill) and each time it seems to take 2 to 5 days to resolve the problem. Will not be renewing my contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Norfolk Vodafone  
Constantly drops out and not the speed advertised. Worst thing though is that I signed up for a discount price for 18 months, and within 2 months they hiked the price by 10%! DOn't fall for their specilal offers. Thats just to tempt you in and they don't last the length of the contract.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Durham Vodafone  
I changed from BT to Vodaphone as cost was half that of BT with 5x faster speed promised. The experience has been a disaster. I live out of two addresses and Vodafone refused to deliver the router to the supply address as that was not the address recorded with the payment card. Not a major problem, as my wife was at the card address at that time. The delivery driver arrived at the expected time, but waited only seconds for the door to be answered before leaving - my wife answered the door to see the driver turning the corner. An email was sent promising delivery the following day but no time, and no facility to contact the delivery people. My wife stayed in all day to receive the parcel the following day, changing her prior arrangements, but there was no delivery. Eventually my wife drove a round trip 40 miles to collect the router. The following day my BT supply terminated. I tried connecting through the old BT router but could not make this work. When my wife arrived from the other property with the router I spent several hours trying to make it work. Eventually, on waiting ages for Vodafone service to answer the phone, I was told that my scheduled day for connection to Vodafone had been postponed a week as they had been unable to arrange engineering works. So I am left without any access for a week. When I finally did get service I find download speed is only a fraction of that advertised. I reported this, but two weeks later I have not had any improvement. On top of that, in my backlog of emails I find one from Vodafone saying that an engineer had called for the installation as arranged, and as I had not been in for the appointment I would be charged a fee. But no appointment had been made - this was the first I had heard that any engineer visit was necessary, and anyway I had been in at the property all day on the date they stated and no engineer called. When I did get service no engineer had been to the property for the supposed works. At this point I discovered that the internet was way slower than promised speed. I reported this, but two weeks later I have had no resolution. I really wish I had not signed up with Vodafone, but committed to an 18mth contract now. Hopefully, once everything is sorted out and working properly it will be OK, but not very confident. I would advise others to stay away from Vodafone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
Leyburn Vodafone  
Whilst the price and speed package was very well priced and i gone for it, using it for 6 months it has been unreliable service on monthly, weekly and daily basis, i experience frequent broadband disconnections and reduced speed, for example for the last 7 days i am running on 8Mbps download speed where is my package is 65Mbps.

I didn't think its possible these days to have such unreliable connection and every time the speed issue gets resolved, its just matter of days when it drops again.

Never had this issue with Sky, and even think of TalkTalk its been better.

Its been such a waste of time constantly reporting these issues. Will be looking to move away
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Addlestone Vodafone  
Tried to switch via Money Saving Expert. First order mysteriously cancelled (blamed 3rd party provider). Tried a second time , order seemed to go through and checked progress, confirmed. Next day their system couldn't find order, checked at 8 am customer services said its still there. 10.45 am another customer services person in India wanted to check if I wanted to add any extras ( odd call), 30 minutes later I had a new confirmation with different number, called again and low and behold she had put through a new order, losing my £100 voucher. CANCELLED. Seems like a bad practice from Vodafone,
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Cwmbran Vodafone  
Vodaphone has the worst customer service. Spent over 5 hours on several phone calls but no resolution. Had to cancel in the end, very frustrating talking to lots of people and explaining it over and over again. Moved house twice in the last 6 months and both times they have disconnected the broadband weeks before we were due to move. They tried to blame openreach for disconnecting us but they were told the correct dates at least 10 times. Terrible company, not supportive of key workers and those who need to work from home, avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Plymouth Vodafone  
I signed up for Vodafone’s 18 month super-fast broadband deal. At first, everything seemed fine. Set up was okay, connection was stable and consistent.

My main issue and the reason why I have given Vodafone 1 star is because of customer service. When something goes wrong it is a BATTLE to try and get it resolved.

Problems first arose when someone mistakenly entered my address for an EE broadband account. I notified Vodafone immediately and was reassured that the attempted switch would not happen. I have proof of this conversation through web chat logs receipted to my email.

What happened next can only be described as a hilarious farce. The switch to EE continued. On 22nd July my broadband was deactivated and I received a “sorry to see you go” email at 4am. I had no prior notification of this switch continuing, and no knowledge of who was trying to pursue the broadband switch.

Upon seeing the “sorry to see you go” email, I contacted Vodafone immediately to cancel the broadband switch once again. At this stage I was told by the sales representative that my account had already been deactivated and the only way they could fix this mess is by setting up a whole new broadband order. The earliest they could get me back up and running was 14 working days.

I work from home, so this came as a huge blow to me that I could be deactivated from my account without my consent, without my authorisation, and without ANY warning. Vodafone have been incredibly obstinate and have tried to minimise this incident as much as they can.

At first I was offered a free dongle and free-of-charge data plan to tide me over whilst I wait for my broadband to be reactivated. I was told to go to a Vodafone store that same day and that I could collect one, free-of-charge. That turned out to be an oversell – I had to purchase the dongle and data plan. I tried to chase Vodafone for reimbursement for this, as I was promised and reassured multiple times over the phone. I eventually got a refund for the dongle, but the airtime bill came to £200+ (after repeated promises, recorded from online chat, assuring me I would not be charged). I then had to get in contact AGAIN, only to be told that I need to pay the bill repeatedly, until someone who knew how to read the notes on my account realised that I was in fact promised a free airtime bill.

Now we’re in August, and my new broadband order has been activated. It took a whole day to call up someone competent so they could ‘activate’ my internet connection, even though the line had now been switched to Vodafone and I should’ve been able to just plug in the router and go.

I was promised (lol) that once I reactivated my broadband with Vodafone, adequate compensation could then be discussed. Obviously this isn’t happening. AVOID VODAFONE AT ALL COSTS.

What happened to me is called slamming, and it's against ofcom's rules. I've been in contact with ofcom about this because Vodafone are truly ridiculous and about as helpful as a speck of dust. MY advice to other people is to get ofcom involved in any wrongdoing you suspect from Vodafone or other telecommunications companies.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Colchester Vodafone  
Been with them six months, absolutely terrible.

1. Signing up was a nightmare - refused to accept details, tried to charge me the wrong amount, repeatedly rejected my card details.

2. When it went live service very very patchy - constant drop outs and slow speed. An issue that has never been resolved to my satisfaction.

3. Customer service appalling - nothing is ever done, you have to explain everything ten times over.

4. The router is sh*t.

Stay away from this clown company.
  • Speed
    2 stars
Buckinghamshire Vodafone  
Switched to vodafone for broadband and home telephone. 5 days and we are still barred from making outgoing phone calls. Customer service completely inept, they are literally inventing answers and keep telling us that everything has been resolved and in 1-2 hours the phone will be working. Will definitely not pay for this non-service. Avoid if you can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Oxfordshire Vodafone  
After contact about a free instalion, advertised on their website, i was asked for a technician visit with a 60ish pound cost. A true joke. False advertisement like this should be punished.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
Coalville - Leicester Vodafone  

Loading...

  • 962 reviews, showing page 6 of 25, skip to page 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk