1,501 Customer Reviews over 38 pages
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2023-01-31
- Comments
-
Absolute worst company for reliability and customer service - I've been without broadband 3 times in my 18 month contract with them, all for over 7 days at a time. Phone staff know absolutely nothing and always give conflicting info. DO NOT USE!!!!
- Location
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- Location
- Bognor Regis
- Reviewing
- Vodafone
- Date
- 2023-01-30
- Comments
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0 rating for Vodafone. Please avoid Vodafone before you get mental health issues with them. All they will do is extend your activation date. Even on the day after 4months the engineer from open reach came and connected everything on. All that was left was for Vodafone to active the line on their end. Engineer was really kind and kept in touch with us over days to let us know that he’s forcing Vodafone to active the line but with no luck. Spent 8 hours a day on Tobi chat with Vodafone where they kept extending my activation date by saying the engineers have done their part and need to come again. Please avoid absolute mental damage waste of time and energy. Save yourself people don’t choose Vodafone.
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2023-01-29
- Comments
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Just awful. Avoid at all costs. If you can't get another company in your area, consider moving or living the life of a hermit because not having the internet at all is probably better than having vodafone internet. You can't even leave a complaint about how bad it is because a) the internet is so slow that you get bored if waiting for the page to load and b) the site is deliberately designed to make it almost impossible to find the complaints page and then actually follow through on it. I had more reliable internet in 2001 and I wish I were exaggerating.
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- Vodafone
- Date
- 2023-01-28
- Comments
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STAY CLEAR OF THIS COMPANY! I signed up after being MANIPULATED by their adverts on TV; was sold this brilliant, reliable broadband which was cost efficient & had a MINIMUM of 50mb/s, at least. The thing barely reaches 30mb ON A GOOD DAY, the internet drops MULTIPLE TIMES, PER DAY, and the range on the router itself is flat out EMBARASSING. DON'T RECOMMEND AT ALL, because now I'm tied with a 24 month contract with a company that don't even help their customers but are happy to take their money off them.
- Location
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- Location
- Swansea
- Reviewing
- Vodafone
- Date
- 2023-01-20
- Comments
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Engineer fitted router but couldn't get it work. Phoned " customer service " multiple times, in fact there is no company service. Absolutely terrible company. They disconnected my Sky router, promised they expedited my case, but they lie constantly.
I would never recommend Vodafone to anyone. If I could put zero stars I would. Can't phone service dept as number is on answer machine. Disgraceful, awful company. I'm going back to Sky. Vodafone are RUBBISH.
- Location
-
- Location
- St Helens
- Reviewing
- Vodafone
- Date
- 2023-01-19
- Comments
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Never get the advertised speed that I pay for, some websites either won't load or take ages, but on mobile connection they load instantly. Terrible router software that often won't let me log in. Parental controls are a waste of time. wifi signal around the house is very intermittent and changeable
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-01-15
- Comments
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just the worst service you could not make this up
never worked properly since the day they installed it
no tv slow interbet mobile mot connecting
please stay away from this shambolic company
- Location
-
- Location
- NW leicestershire
- Reviewing
- Vodafone
- Date
- 2023-01-13
- Comments
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Utter rubbish, since day 1, I have had issues with this service. They sent me an extender to boost my signal and still it does nothing but drop out!
I have asked to be released from my contract as it’s not fit for purpose and today they asked me to start undoing the faceplate on the BT Open reach socket - this should not be expected of customers. AMD still they won’t let me leave, instead promising yet again to fix the issue
- Location
-
- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-01-12
- Comments
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It's worst broadband I've ever had in my whole life. Lot of connection issues and had used their Broadband fast track customer service multiple times but did not improve the service. Entered a long term contract so I'm tied up until this Sep. Would never use this provider as multiple complaints did not improve the service.
- Location
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- Location
- SW
- Reviewing
- Vodafone
- Date
- 2023-01-11
- Comments
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STAY AWAY If you work from home, relying on internet access, DO NOT trust these guys to honour their promise. I signed up with Vodafone for a home broadband in mid December 2022. Connection date was set for 2nd of January but within a week they postponed my activation day to 10th of January. I waited patiently as we had a contract. The date came and it did bring no broadband signal. Apparently something happened, no one thought it was a good idea to at least inform the customer that things are not happening AT ALL! Nevertheless, the "FLYING START" team (as they call themselves) tried to sign me up again few times on the next day. The cheek of it! I am not waiting for another month to be told that I need to re submit my order again and again. Customer service advisors are brilliant, however they are not able to rectify the problem for you. So, look elsewhere and save yourselves the troubles, delays and wasted time.
- Location
-
- Location
- Tamworth
- Reviewing
- Vodafone
- Date
- 2023-01-09
- Comments
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I joined Vodafone in July 2022 and they've been surprisingly bad. The connection has dropped regularly since the beginning, but in the last 10 days the internet has had complete outages for hours at a time, getting increasingly worse. Prior to this, I was supplied by Talk Talk and, latterly, Plusnet without issue. I regret joining Vodafone and hope - given that their poor service breaches the contract - to switch to someone else soon.
- Location
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- Location
- Derbyshire
- Reviewing
- Vodafone
- Date
- 2023-01-04
- Comments
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Beware of this Company, customer care is non existentant.Very disapointed,unfortunately should have read all review sites before taking out 24 month contract ( stuck with them for another 23).
- Location
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- Location
- Merthyr Tydfil
- Reviewing
- Vodafone
- Date
- 2022-12-30
- Comments
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Signed up to Vodafone broadband on 14 Dec just cannot get router from them should have been delivered on 9 Dec ready to go live on 14 Dec contact Vodafone twice and put complaint to Vodafone head office and still no router 30 Dec still waiting was told they send asp both deliveries failed avoid Vodafone if l was you they even took payment within two weeks of 14 Dec when it should have been up and running bad bad baf
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2022-12-23
- Comments
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Crap company .phoned to join Vodaphone in july. Gave all the info and was given a connection date. No one came but the router
arrived within a week. Spoke to a different person who said I would
have to give all the details again and was given a new connection date Surprise surprise nobody can.
Contacted them again and was told the order hadn't gone through and I would have to give all the details again.If the order hadn't gone through how did the router appear?
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2022-12-17
- Comments
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I have spent the last 2 hours trying to find someone to help with my broadband. Would you believe their is no one available. I tried yesterday too. I can't even do chat with an advisor after Tobi. I have had broadband problems several times and I wish I could go with a different provider0 but they will charge an exit fee so.i aam stuck till next December. Vodafone I cannot reccomend.
- Location
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- Location
- Bromsgrove
- Reviewing
- Vodafone
- Date
- 2022-12-16
- Comments
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Have had Router fault not recognised by Vodafone, broadband worked fine for 9 months now is useless. Found the problem was with the 2.5ghz signal. They can't see it and refuse to replace the router.
- Location
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- Location
- Birkenhead
- Reviewing
- Vodafone
- Date
- 2022-12-12
- Comments
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Vodaphone broadband has a very patchy signal. Great when working, but regularly loses signal for extended lengths of time. I tried contacting vodaphone a couple of times, but all they did was try to sell me a more expensive package.
When I came to cancel my broadband due to moving house, they stung me for a £29 cancellation fee, in spite of my protestations.
Avoid vodaphone broadband. In my opinion they are a disgrace.
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2022-12-10
- Comments
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When someone called internet stop working it wasn't before like this
I contacted Vodafone didn't solve problem still have problem very annoying when someone call we can't use internet very bad
- Location
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- Location
- Gwynedd
- Reviewing
- Vodafone
- Date
- 2022-12-09
- Comments
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Arranged contract early November activation date was 1st December router arrived 3 days before activation. But nothing happened. There customer service is a disgrace it's now the 8th december no connection and there excuse is they are waiting for bt to do something at the box
- Location
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- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2022-12-07
- Comments
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My dealings with Vodafone have been nothing but disastrous. In the end I had to cancel my account before they even installed my Broadband because it was delayed for so long with no sign of any hope of any service at all. Absolutely DO NOT use Vodafone for your Broadband.
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2022-12-07
- Comments
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I was sold the 900mbps plan and now they say they can max gaurantee half the speed with wired connection. They say on wifi they cannot assure any speed as such.
This is highly unprofessional service by Vodafone
- Location
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- Location
- Dundee
- Reviewing
- Vodafone
- Date
- 2022-12-01
- Comments
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Give one star even too much. We ordered them engineer came 9 November not done anything left and call to customer service no telling when just let wait try complain department same and tell me will give me 5.25 everyday compensation, after 3 weeks finally got it , my account show have to pay more 44pounds , it could be 22 pounds a month.I complain again they just tell me wouldn’t charge me but not talking about compensation even 1 penny,I been use online chat again and again, they don’t even care to lost your customer, complain customer just let me not happy to cancel it , yeah. I cancel it after.don’t waste time to use them. Customer service is horrible and useless I never see this in my life in the uk .That’s shocking
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2022-12-01
- Comments
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Absolutely disgusting they all claim to be sorry and they will get my broadband up an running but 22 days later still nothing just managing to hotspot everything from phone!!!!!!
- Location
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- Location
- london
- Reviewing
- Vodafone
- Date
- 2022-11-30
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2022-11-29
- Comments
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Engineers missed two appointments without letting me know. They threaten a £110 fee if I missed the appointment but offer less than the Ofcom scheme that they have signed up to.
On the second missed appointment (a 9am to 1pm slot), I contacted their team via Tobi at 12:30 and received a response at 12:54 telling me that the engineer was still going to arrive on time. I questioned that and ten minutes later was told that there might be a problem and that they might need to rearrange. They put me on to a manager who told me the engineer was still going to arrive and that I needed to wait for them. Within two hours somebody then told me that they knew 24 hours in advance that the engineer wasn't going to arrive.
They have consistently promised compensation but only once the service starts. However, after 9 months, I still do not have a start date.
I pointed out that if I had missed those two appointments, they would have charged me £220. It grates on me that they do not value my time as a customer. Their response was to offer me £10 credit. When I declined, they went up to £50 as a 'good will gesture'.
I don't feel that they have particularly tried to help in even identifying what the problem is, let alone helping to solve this. After all this time, they till have not told me what the problem is, despite insisting that ultrafast broadband is available in my area.
I have wasted hours and hours dealing with this company. My biggest mistake was trusting them twice. Please please please learn from this and don't trust them even once. They talk some good talk when you first go with them, but it's all downhill (or non-existent) once you've committed.
- Location
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- Location
- Cumbria, UK
- Reviewing
- Vodafone
- Date
- 2022-11-26
- Comments
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The speed has been great and the reliability is generally quite good. But just don't do it to yourself...
It's all well and good until something goes wrong. Then you have to go to their website and deal with TOBI - the online chatbot. You'll spend hours being told your query doesn't exist before eventually reaching a person. At this stage, it'll feel like you're being scammed as they asked you to enter segments of PINs into a chat box and divulge all your personnel info. Eventually, they'll need to transfer you to another person who answers one question and then transfers you back to the same person previously, after you've queued for 10 mins between each. Eventually, the conversation might finish and it'll offer you a transcript of the chat, which will seem like a good idea, so you can refer back to it in future, but also to show off the time stamps to all your friends to prove you did actually spend 1hr 45mins of your life chatting to an online help system to get to the other end and still have no internet. They'll all think you're so cool. But you won't be able to do that, so you'll never earn your friend's respect because Vodafone will never send you the transcripts. EVER. I've asked for that at the end of every chat and received none. It's a good system.
They do have an automated telephone system as well if you're the type of person who prefers hearing voices as you're passed from team to team and never really given the answers you need. Each to their own.
In summary, I'll never be a Vodafone customer again because I value my own time far more than they do.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2022-11-24
- Comments
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Excellent. Never had a single problem. Coming to an end of the 2nd 18 month contract. Very stable service. The latest router is excellent although does not have as good wifi range as the BT router, but is very reliable; the first router was rubbish. Im on the 60Meg service and get around 50-55meg.
Puzzelled by all the poor reviews.
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2022-11-23
- Comments
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Having moved to Vodafone Broadband at the beginning of this year I have had constant issues with wifi coverage within my home. This has lead to router, boosters and Alexa box changes. Recently I find my self with yet another Alexa booster box issues, that cannot be resolved as Vodafone are unable to provide a replacement box and cannot provide a forecast when they are able to. I find this disappointing when you consider the purchasing power of such a large company. Subsequently I have been told it is up to me to contact Vodafone to chase up the replacement for the t Alexa booster. I would have thought Vodafone would be able to order and send a replacement without the need for me to chase. Customer service is poor and when I wanted to raise a complaint the call handlers were unable to action the complaint or log it as they are not aware of a procedure for handling complaints.
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2022-11-21
- Comments
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Tried to order pro 900 gigafast broadband to start using recent cityfibre line. The first order I made went through and I received the equipment. However apparently my installation booking did not and no one came to install it on prebooked date. I have reordered once again to only find out after 2 days that due to technical issues my order did no go through, despite receiving all documents and contract details. Only imagine how bad service would be if such company cannot even process orders correclty. It's been 3 weeks since 1st order and they were supposed to collect their equipment but are failing to provide return labels. I guess they don't really need it then. Well if I could I would givd zero throughout. Do not even think about vodafone or you will get very disappointed.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-11-18
- Comments
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1mbps speed since connection date. Impossible to get through to customer service, over 1 hour wait time. App doesn’t work. Online chat doesn’t work.
Stay away
- Location
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- Location
- Essex
- Reviewing
- Vodafone
- Date
- 2022-11-17
- Comments
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Switched from Virgin Media to what Vodafone describe as their 'pro' package. Absolutely horrendous. Constantly drops connection and then refuses to reconnect. App is a complete waste of time and customer service is shockingly bad. Counting the minutes to be out of contract and we'll go back to Virgin.
- Location
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- Location
- North Ayrshire
- Reviewing
- Vodafone
- Date
- 2022-11-17
- Comments
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Broadband keeps buffering. Two phone calls to technical services and went through the same procedures both times only to be told that the router is too far from TV. BT and Sky both worked fine in the same place. Avoid Vodafone broadband.
- Location
-
- Location
- Godalming
- Reviewing
- Vodafone
- Date
- 2022-11-17
- Comments
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Wish I had never gone with Vodafone. They have massive process and customer service issues. The agents just don't know what they are doing, have no agency and it is all so painful. The hours I have spent on the phone trying to sort stuff out. Simply put I have the following issues. 1) Internet regularly cuts out and 4G backup doesn't kick in 2) The Wifi Pro base station and boosters are just cr*p. They don't seem to manage any distance. Opposite the front door is a booster and the Ring doorbell can't connect. 15 ft with a small corner of the room blocking line of site and they don't work. They are really bad and you pay a lot for them. The Wifi Guarantee is meaningless as what can they do? Always someone promises it will improve but nothing changes. Why would I call a wifi expert when it takes 1 hour on the phone to get nowhere?
I couldn't recommend them in a million years. The service and product are very poor.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-11-16
- Comments
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I'm Owed £5 per day from 4th Nov to 17th Nov. £50 total for everyday you failed to reinstall my WiFi. This is now going to increase as you can't promise it will be this week. I was promised again 17th Nov was my WiFi installation day (original day was 4th Nov). Never received a time for the engineer via email so I'm currently on the phone and they said there's not enough information to do the installation tomorrow. You're now telling me it's going to be another 2 weeks for an installation. I spent an hour on the phone talking to a senior employee who promised they'd spoken to BT to do the install on 17th latest. What a lie this was.
I was also told I'm owed £80 for the cancellation and for compensation for no WiFi as me and my wife WFH but I've got to wait 30 days for this?
I then changed my address for the equipment to be delivered and you've sent it to my old address AGAIN!
I've rang vodafone again today 16th Nov to be told you've still not updated my address.
You've also now charged me a cancellation fee of £39.53 which has been taken out of my bank account despite me not cancelling my broadband both times. I've got to wait till December to get this back so another 2 weeks.
You've also lied about your coverage online in my area as it says 4G indoor and outdoor coverage but I got no signal on my phone so I've had to buy an EE sim card and router for the month just so we get Internet at our house. If you check the OfCom website it actually shows you don't get Vodafone coverage at my address so please change your website as you're misleading millions of people.
Funniest thing is, I was a Vodafone broadband customer before this circus started. All I did was move address, therefore I needed my wifi reinstalled but this is obviously too specialist for Vodafone.
- Location
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- Location
- Carmarthen
- Reviewing
- Vodafone
- Date
- 2022-11-11
- Comments
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Following on from my previous review - My 83 year old mother still has no telephone or broadband.
The service was supposed to go live on the 17th Oct
Vodaphone are the most incompetent bunch I have ever come across.
Their customer care is non existent and they will keep you on the phone or chat for hours without resolving anything
Whatever you do DON'T switch to Vodaphone, you will regret it!
- Location
-
- Location
- North East
- Reviewing
- Vodafone
- Date
- 2022-11-07
- Comments
-
Diabolical Service from Vodaphone - I wish I had never arranged a switch.
I arranged for my 83 year old mother to switch to fibre broadband from Plusnet (unable to do online banking with slow speeds on Plusnet)
The switch was supposed to take place on the 18th October.
All the external work was done weeks before the switch date.
On the 18th October an Engineer turned up to complete the internal work - causing quite a lot of disruption. The engineer was unable to complete the switch because of the shoddy job done ny Openreach outside the property .Apparently the cable hadn't been spliced properly. So my mother was left with furniture out of place,
I contacted Vodaphone on the chat who assured me that she would be connected within 24hrs.
The 24 hrs came and went and no contact from anyone. I contacted Vodaphone again on chat who tried to baffle me with the report from Openreach. I was assured that it would be sorted asap, and that she would get £5 a day compensation!!
Last week a phonemail from Openreach to say that they would be completing the work today (November 7th) An engineer has attended and once again has had to call for back up
Not once in the three weeks since the first engineer attended have Vodaphone been in touch
Their customer service is absolutely non existent - or they will lie to you so that they can finish the chat
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-11-03
- Comments
-
Unstable speed and clueless helpdesk.
- Location
-
- Location
- Goodwick
- Reviewing
- Vodafone
- Date
- 2022-11-01
- Comments
-
I was a Vodafone Broadband customer for over 3 years, and over that time I generally had a good experience. However, over the past month or so my download speed during the evenings has dropped below 1Mbps (often around half of that). I have been unable to talk to anyone about the problem (either via phone or webchat) and kept getting bounced around between automated responses. I was also unable to talk to anyone about cancelling my subscription and had to take out a contract with another provider and have them cancel my Vodafone contract for me as part of the process.
As a result of this abysmal customer service, I am also likely to cancel my mobile contract when it expires and move to another provider. 1/10
- Location
-
- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2022-10-31
- Comments
-
Switching to Vodafone Broadband was the worst decision from the get go.
I, like another reviewer was tols that the bedroom was the best place and since found out it was simply the engineers being lazy. I could have it moved for an £80 charge!
They ripped out all my previous working system and installed their fibre optic which has been nothing short of a nightmare. Money has been spent on resolving connectivity, I pay extra for a booster, yet come tea time I can not maintain a Zoom call.
My son's XBox will not work in the next bedroom either.
I am enrolled in expensive courses that I cannot attend live due to this.
Try and get help? What a joke.
Apps are inconsistently working. When I do get help and tests are done I am told that it's the tea time load is unsolvable.
Well, how on earth did we never have these issues before?
It's like going back to the Stoneage.
Stay away from this appaling, useless service.
- Location
-
- Location
- Kirkcaldy
- Reviewing
- Vodafone
- Date
- 2022-10-30
- Comments
-
Chronic, worst internet I’ve ever had, constantly drops out, I regret the day I signed up with them, please avoid.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.