Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 1433 customer ratings since 2020-08-04 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,056 Customer Reviews over 27 pages

  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed from Sky due to price and guaranteed min speed of 25mbs. Guaranteed speed is a joke. App said synced at 25 mbs but speed test software saying around 5 mbs. They dropped the price by 15% but it is not worth the money. Sky was very reliable, very rarely dropped out and speed was pretty consistent. I would not recommend changing to this ISP unless you are willing to put up with regular drop outs and poor speeds. You get what you pay for.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Worst isp ever. Broadband stutters so no good for on line gamers. When we changed to another isp after a week they are still demanding payment two months later. They can't access information on their internal systems to show any relevant dates. After calling to complain they use a pop up app on my mobile to scan and take a picture of the letter they had sent to me, to prove that we had terminated within the required time period. Totally inept.
  • Reviewer
    Location
    East Anglia
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Vodafone broadband doesn’t get best reviews but it might be because people tend to leave a feedback when things go wrong. My experience was quite good and only marginally short from giving 5 stars.
    1. Moving provides
    Switch form TalkTalk was quite smooth but I had some issues with the activation which resulted in being without the internet for a day. It was handled well by the Vodafone customer service.
    2. Customer service
    Quite good from my experience. No long waiting times and all issues were resolved promptly.
    3. Broadband speed
    I am still within 10 days from switching so there are slight speed fluctuations. Initially the sync speed (from provider to the router) was 56 which wasn’t satisfactory considering my previous provider had around 76 almost all the time. I spoke to the Vodafone CS and they apparently fixed some minor problem which increased my sync speed to 66. It does seem like Vodafone tries to limit the speed for some reason. In general 66 is enough for my needs so that won’t persuade it further.
    4. Broadband reliability
    So far I had no any dropped connections and the line seems to be stable. For those having issues, try to split the network to 2.4GHz and 5GHz and change channels from automatic allocation to 11 for 2.4GHz and 44 for 5GHz network.
    5. The App
    This is the best Vodafone broadband feature in my opinion. Very versatile and has many options to control your network like scheduling, blocking particular devices, activating guest network etc.

    Overall, I am satisfied with Vodafone broadband. Lower download speed and some hiccups during installation were the reasons for 4 stars rating. Price wise it’s a good deal, probably one of the best on the market at the moment. Be prepared to negotiate with CS if you want max speeds.
  • Reviewer
    Location
    Ipswich
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have only put one star because there is no option for 0 star otherwise I have had enough of Vofafone. The worst is the home broadband utter rubbish. Dont even try because even the staff do not know what they are doing. Its just a long storry that I wont even bother sharing. All I can say is stay away from Vodafone to have a peace of mind.
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Extremely bad customer service, very disorganised, no coordination between employees, everyone is saying different things!!! I referred this service to my friend and he has to wait 2 months to get the service. Now, I wanted t transfer the ownership of one broadband to my friend and this is what happened since last 5 days:
    I called them today and they said the transfer of ownership will start on 23rd of May and I need to fill a form on that day?! Before 3 days I spoke with another person at Vodaphone and he told me that the transfer of ownership will start on 2nd of May and he gave me a link to a form and asked me to fill it and I did, Last week we filled another form at a Vodaphone store in Derby City in the UK transfer the ownership and they said it would happen in 10 days!!!. They sent me 2 emails asking me to call the department of transferring but when I am calling them everyone is saying different things. NOT recommended unless if you want to make yourself in a big trouble. I would never refer to anyone or recommend to anyone else
  • Reviewer
    Location
    Kendal
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    Comments
    Avoid!! No where near speed promised and instead of sorting just gave small discount for life of contract. Free gift had to claim in certain time then when filled in form at right time got no confirmation.
  • Reviewer
    Location
    Surrey
    Reviewing
    Vodafone
    Date
    Ratings
    • Reliability
      2 stars
    • Speed
      3 stars
    • Customer Service
      3 stars
    • Satisfaction
      3 stars
    Comments
    Out of contract I had found Broadband speeds very variable and rarely above 23mb/sec. on one occasion it was as low as 6 mb/S. Fed up with variable speeds and drops in service so changed to Shell . Speed with new service 31mb/sec ! Clearly Vodafone unable or unwilling to provide continuous Advertised speeds in all areas . Very helpful staff to begin with but problems in my area won’t be solved until Openteach will allow us to purchase fibre cabling from box to the house.
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Think carefully before using this company. Yes they’re cheap, but Customer Service is overseas and unfortunately abysmal. Mostly polite, but completely ineffective even with the basics. My rating is actually ZERO stars.
    My girlfriend recommended Vodafone. She has been with them a year without issue. So there are some success stories. Mine isn’t one of them.
    To try to keep it simple -
    5/1 Signed up online and chose an installation date and time - 21/1/19 am. Provided instructions for the BT engineer to obtain access (through next door neighbour)
    8/1 Vodafone customer service telephoned to say they couldn’t honour that appointment and abruptly tried to force an inconvenient one onto me - 23/1/19 pm I refused to accept it, and said I was at work with a client and couldn’t discuss the matter at that time. She said someone would call me back.
    8/1 Nobody called but I received numerous emails confirming the date I had refused.
    9/1 I telephoned and rearranged the date - 24/1/19 am. I received no email confirmation but instead continued to receive emails confirming the other date.
    16/1 Router arrived.
    18/1 Second router arrived!
    19/1 I was concerned so telephoned. I was advised not to worry and that my appointment was still arranged for 24/1. I was sent a text confirming this. I was advised to keep the second router as a spare.
    24/1 Appointment date but no engineer arrived.
    24/1 Email received informing me that broadband couldn’t be activated and I would receive a call.
    26/1 Call received from Vodafone. Apparently the engineer couldn’t gain access. They had not been advised to go to my next door neighbour, nor had been provided with my accurate telephone number. Date rescheduled for 6/2/19 am. I reiterated the access instructions and confirmed my neighbours address. I received a text confirming the revised date.
    By now I’m feeling absolutely exasperated but allow them one final chance.
    6/2 NO ENGINEER!! I telephoned to be informed there was no record of the 6th and installation was actually down to be the 11th! I mentioned that I had on my phone a text from Vodafone clearly stating the 6th. Customer Services said they had absolutely no record of this.
    AT THAT POINT I GAVE UP and cancelled on the spot. They politely accepted my cancellation. No efforts to apologise or explain their total incompetence.
    I am now the proud owner of two useless Vodafone routers and wondering if I might still actually receive a visit from an engineer on the 11th. Really wouldn’t surprise me.
    I just wonder how it’s possible to mess up so badly, and then actually (politely) imply each time that it’s the customer’s fault? By the way, Vodafone DON’T pay compensation for missed appointments.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am utterly regretful that I bought vodafone broadband. The speed is so awful, I can not even connect. I have spent couple hours with different vodafone advisers and it is not solved yet. Moreover, the deal I bought also included free gift and when I tried to register, the system did not let me and it was said that I should wait 2 months for gift registration and besides they would send me mail regarding free gift.I trusted them and now I have learnt that due date for gift was over and as you can predict, I have been shocked because I have not get any mail so far.

    I tried to contact with vodafone many time regarding the gift issue but still I have not get any response. I am completely overwhelmed and tired now. Buying vodafone is one of the worst deal I have ever had. I wish somebody can learn from my mistake and misery.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched from Sky. Works flawlessly, up and running within an hour.

    I had hesitations reading the reviews, however there is 2 sides to every story.
  • Reviewer
    Location
    Coatbridge
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Since joining Vodafone we have had several on going issues either with changing address, access to the account, internet going down and others.

    Customer services are an absolute joke and tell you exactly what you want to hear but nothing ever comes to fruition. I have been outright lied to on several occasions. Offered free upgrades and when I phoned to arrange this told that it wasn’t possible and that I can’t get one. The system is rigged against its customers and they do not care about you at all if issue arise. I will be happy to leave Vodafone as soon as our contract ends.

    Wouldn’t recommend to anyone. Worst company we’ve had broadband with.
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!! Worst Internet provider I've ever used.. No technically support team to talk to just customer services who have no clue and fob you off for days with 2-24 hours it can take to reconnect after cutting me off for no reason bills paid.. Now on 3rd day and still no broadband or technical team to sort it..load of rubbish speed isn't what they made out when taking it either over all just a pile of crap AVOID!!
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly abysmal. They cold call offering exactly the same speed, and that they will put in a second line, and give you double. They mis sell, tell lies, and fob you off with excuses. The hub wifi is pathetic, it doesn't even reach 12 feet away. Shocking service, shocking speed of 3mbps, when you're promised 13 / 14mbs. And when you complain they are forced to tell the truth. I can't abide liars!!!!!
  • Reviewer
    Location
    Liverpool
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    This is categorically the worst company, their business processes are so rigid they do not allow for any human in their services. This company cost me £7500 because they got my address wrong twice and because of their ridgid processes we got stung for stamp duty because of a two month delay caused directly by errors by Vodaphone.

    When I rung up to stay that there was intermittent delays on the line the customer service agent laughed and said of course there is it happens and wouldn't do an investigation.

    This company's business policies are so far away from customer interests they may as well have a motto, 'Customers- do we care? No- just give us your money'

    You will be directed to use their app. This is a con you will spend 20 mins talking to 3 different people, each time explaining the problem then be transferred to the phone where you will have to explain again. On the misfortunate days where I have needed to speak to them the average interaction time has been 45 minutes.

    Avoid this company at all costs
  • Reviewer
    Location
    scunthorpe
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Connection constantly dropping cannot use WiFi for Internet calling. Tried contacting customer service as Internet not working for a week, live chat for half an hour then no longer able to reply to questions as no text box on page. £20 a month better maybe to spend a bit more. Definately will be be looking for new provider when contract needs renewal
  • Reviewer
    Location
    Ramsbottom
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Swapped on the 26th Nov. Can no longer stream Tv or even get emails or read the paper on my phone. Ring and you're put on hold until you give up, live chat can;t help. BUYER BEWARE
  • Reviewer
    Location
    Tyne and wear
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Gosh ! Don’t mean to be so negative but we’ve never had such poor everything from a broadband provider before. Customer service is terrible. The app is terrible. (“You are receiving speeds far below our standards- click here and we will discount your bill by 15%}. Except they don’t. It’s meaningless as you have to try and speak to their call centre to process this. Utter waste of time!The speeds are appalling. I have nothing good to add. Sorry. Avoid avoid avoid! Can’t wait for our contract to end.
  • Reviewer
    Location
    n2
    Reviewing
    Vodafone
    Date
    Comments
    Reiterating what many here have already said. Paying for 76, in last week been getting 6 download 12 upload. Latency horrendous. Getting kicked out of online meetings for work. Cant use it at the top of the house. Router restart page all the time. Sign in to wifi!!! Been to customer services, twiddled, etc, no help. Never set up 1571. The law say we can leave without penalty nowadays so thats the next step. Pitiful.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Why no 0 star review possible? Signed up to vodaphone but then it seems they can't provide me with the service I signed up for. Didn't bother to contact me. Fobbed me off. Can't give me a date and have effectively left me with no service
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I called Vodafone to agree I promise to pay. I had my phone stolen and my bill came to £93 pound!! I told them o also had cash stolen from me. They were meant to take £44 out my account on 14th and rest on 23rd. However they took it out my account on 1st August and left me with no money. I h as be children to provide for and now NO MONEY.Even management wont help!! Do t get contract with Vodafone. Robbers!! So disappointed and now in trouble. They'll twist your words to their financial benefit. Massive company yet assistant manager hasn't got the authority or ability to fulfil the verbal agreement. Try hey just don't care
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Three words a load of rubbish very slow only works when it wants to had nothing but problems with it from day 1 do not get this broadband you will regret it I'm counting the days till I am out of contract
  • Reviewer
    Location
    Carrickfergus, Northern Ireland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not use this Company, they are terrible, never before in my 66 years of life have I been so frustrated with any Company, they should not be allowed to trade.
    I cancelled my contract after 1 week, now I am trying to get my money back, stay clear if you want something which works.
  • Reviewer
    Location
    LONDON
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One star 7s too generous.
    Worse company, worse service. Guaranteed min. Speed nit delivered, three contracts. Full of unbelievable excuses now I.e. going back on the sales pitch. Regret signing up with them, never again. Con Artists. stay away
  • Reviewer
    Location
    Heathrow
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Takes 4 hours to download 1 hour show on sky... took 8 minutes on BT broadband. Attitude of staff is tough, live with it... is there anything else we can do for you!?!
    STAY THE HELL AWAY, better value to buy a sim 4g router and more reliable.
  • Reviewer
    Location
    Wellingborough
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After 4 years of promises I finally gave up, the service was intermittent, the WiFi was awful it was always below what was expected,I was told it is my fault because I have items blocking the signal, it is 4 feet from my phone with no obstructions, calling Vodafone is a nightmare I spent many hours talking to someone in Asia who couldn't communicate well,they got me to replace some of the equipment and purchase a booster which made no difference,after 2 engineer visits in 1 year within days the service didn't improve, I found Vodafone not to trustworthy and being told a good wifi signal was not guaranteed,and I should move the router and clear the room
    I hope others don't expect too much from Vodafone
  • Reviewer
    Location
    Dartford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you want trustworthy internet that will work all the time with great customer care dont get vodafone worst ever swap you would expect better speed from a potato
  • Reviewer
    Location
    Elstree & Borehamwood
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Extremely disappointed to the Vodafone broadband service! The internet has been continuously disconnected since I switched to Vodafone few months ago, almost once every 2 months,which affected my work seriously! Their outsourcing engineer Openreach is just crap, they came to fix it for several times, but never get the problem resolved, the internet keeps disconnecting from time to time! At the end of May, the internet was disconnected again, after many calls and complaints made, they eventually get the internet fixed after 6 days, I ended up had to work at my friend’s place during these 6 days, this is how ridiculous their broadband service is.…
  • Reviewer
    Location
    Halifax
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    My DSL connection drops regularly,whicheans no internet at all several times per day. Vodafone support advise me this is down to the network in my area, and nothing can be done. So I'm now trapped in a contract with them for a service they can't provide reliably. Customer service is appalling, they don't do anything at all to help despite dozens of phone calls. Do not use Vodafone if you want a reliable service.
  • Reviewer
    Location
    Scotland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful I wish I had never signed up, when installed I was left without broadband and landline for a, they gave my number to someone else and I was waiting for the call for a transplant, they then had the cheek for months to try and charge me for calls to Spain ect that I never made, the speed over the last few months has went from the promised 66 to 11 at times the highest it gets now is about 20, I just want rid of them, I wish I had known before I signed the contract, nothing but trouble from day one
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Vodafone broadband for over 12 months now and feel that is a long enough time to have formed a reliable opinion.
    Joining was smooth and the service was up and running without any issues on the morning of the switch over date. Monthly payment was £20 and hasn’t increased in the twelve months since.
    Two issues worth mentioning. Around last October my connection kept dropping out for no apparent reason. This was happening quite frequently. Before telephoning, I decided to Google it for a possible solution. The first answer I found suggested changing Wifi channels and explained how to simply do this. I followed the instructions and it now works a treat - no dropping out whatsoever.
    The second issue involved my fibre broadband speed. Long story but my speed was low so I telephoned. Customer Service answered quickly and talked me through what checks to try. No improvement, so the operative said she would monitor the line and call me back in 3 days. I held out little hope but she called back as promised and arranged for a Bt outreach engineer to attend my property two days later. He turned up on time, replaced some old, unsuitable wiring on the outside of my house and my speeds have increased from 13 to 35 mbps, with no reduction in the evenings, which some customers have complained of.
    I really can’t criticise Vodafone broadband whatsoever and my experience is five stars all round.
  • Reviewer
    Location
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give half a star I would, even no star.

    The customer service advisors are absolutely useless, cannot correct/amend bills, can't listen, very robotic with answers (sounds like they are giving answers from a sheet of paper) we have had to cancel our DD to sort out a simple overcharged invoice which Vodafone's incompetent staff messed up in the first place instead of charging for a early upgrade they charged full price for the device.
    So far it has been 6 and a half weeks and I have made numerous calls and wrote 2 letters to The Customer Relations office. The Customer Relations office are more useless than watching paint dry they don't sort out issues however they are very well trained to get on your nerves, you end up training them!!! Bunch of muppets wasting time is what they are paid for. There's so many call centres all over the world that they can't find call recordings so they make the customer look like a liar.
    I fail to understand what the fascination of cheap labour is when it was simpler when every thing was in the same place and call recordings could be found?
    The Indian advisor told me that there are NO managers or supervisors available to which I said so staff are left to do whatever they want then hmm no wonder customers receive such bad service.
    If your call goes to India just hang up and re-dial until the call goes to UK or South Africa.
    I have a business line with Vodafone and find their service atrocious beyond belief. Where you could be making money for your business you end up spending valuable time talking to numpties. After all our business lines come to an end we will definitely be leaving Vodafone. For the rates they charge I would expect far better service.
  • Reviewer
    Location
    Maidstone
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs. I signed up for the £23pcm super fast 2 Broadband deal promising 55mb minimum speeds but should be getting about 70mb. Line installed by open reach engineer, he confirmed I should get about 80mb based upon distance to the cabinet (less than 100m) which has fibre to it. On the day of installation I was receiving 50mb and told that this would improve as my signal stabilised over the next couple of weeks. Return from a short break to find DL speed had dropped to 5mb, via ethernet cable and using there preferred speed tester. This is apparently due to too many users in my area and Vodafone not having enough bandwidth. Cancelled within 30 days for a full refund which I have yet to receive. Despite hub being returned and signed for by Vodafone email received today stating it hadn't been received and that I would owe them £99 if not returned in 16 days. Absolute joke of a company with horrendous customer service. Hours spent on the phone trying to sort out numerous problems to no avail. As they say, you get what you pay for. Back to VM for me!
  • Reviewer
    Location
    Scotland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved to Vodafone from Talktalk just over a month ago, loads of issues since when for years I had no issues. Previously got 43Mbps consistent every day and when I joined Vodafone it went up to 50Mbps all speedtest verified. After the 14 day grace period was up my speed fell to 21Mbps as proven by their own app, they sent a engineer out to fix it and he did a good job and the speed went back up to 50Mbps

    That is until a couple days ago when the speed went down to 32.5Mbps and it stays at 32.5Mbps, I complained again as I am on superfast 2 and guaranteed 55Mbps or a discount, they said that there is nothing wrong with my speed as openreach confirms a minimum speed of 31 to my area, they also say that they are not throttling my connection

    I think its clear they are throttling my connection and trying to use a BT guarantee as a way to do it, entice customers in with good prices and high speeds and then hope they don't notice or lack the tech brain to know the speed has dropped and they wait until after your contract grace period has gone to do it
  • Reviewer
    Location
    Gloucester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Left Sky to go to Vodafone. Activation/swap over on time and all good. Router arrived before this date as promised so from a customer service point of view not complaints. Router comes pre-fixed with a lot of features enabled that I think slows down/impairs performance. After a few days speed had massively dropped and connection was wavey. They do optimise the line in the first ten days but it shouldn't cause so many FEC corrections and errors/speed drops. Switching a lot of these off on the router appears to have fixed this. Speed has been 63mpbs continually, no drops and wi-fi speed all over a three storey house is very good and a huge improvement on Sky. So far so good but router needs tweaking, app is a nice touch although the "beam wi-fi" feature appears to have gone.
  • Reviewer
    Location
    Kent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Swapped from BT 2 days ago. I was a little worried before the move but it has been excellent. I'm saving £20 per month and seeing 20mb download speed compared to BT (retail) 14mb and a better WiFi signal throughout the house. BT tried to keep me and I smirked when they said 'we will never be the cheapest' ....silly really as they own and run the infrastructure (BT Openreach). By the way the worst company I've experienced is Plusnet (owned by BT) ...I feel very angry every time I see the advert claiming great customer service - I had to pay them £180 To get out of a contract that they couldn't deliver against to an acceptable level - awfull experience. RANT OVER but Vodafone 'have really done me proud!'
  • Reviewer
    Location
    M
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    When all working fine, it's fine, and getting good speeds.
    But I've experienced poor reliability with broadband connection drops happening frequently across the weeks. This was accompanied by very poor customer service in trying to resolve the issue. I spent 4 months trying to get Vodafone to diagnose and resolve frequent broadband outages. These were happening a few times a week regularly interrupting my ability to work from home. After 4 months of lengthy calls, repeatedly explaining the situation multiple times over to various staff, they closed the case citing 'Your connection issues are below the threshold of 8 drops a day so we wouldn't investigate this'. They have 'kindly' let me out of their 2 year prison contract so now I'm moving to another ISP.
    If you have any broadband issues, don't expect Vodafone to sort it, no matter how many times they use "rest assured" straight out of their customer phrase book.
  • Reviewer
    Location
    Bury Lancashire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    So far so good everything was on time never had a day without internet. Everything went as they said we have to firesticks 2 Xbox consoles a PS4 2 tablets a laptop and 4 phones connect and it's never dropped a bit. Very happy so far and it's faster speed than I got told it was only Surpose to be 27-38meg but I get all least 40meg speed so it's a thumbs up for me glad I changed from sky
  • Reviewer
    Location
    South Wales
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Don't usually write reviews but felt Vodafone are having a hard time here, so thought worth putting in a positive review for those who are not sure. I joined Fibre 76 this month, which took around 2 weeks from placing my order. All I can say is not one single problem from signing up to writing this e-mail. They kept me informed right the way through the process, equipment arrived well in time of connection and since being connected It's very stable (no disconnects) and I'm getting very good reliable speeds in both upload and download for a fraction of the price I paid with BT, who were absolutely useless in all aspects (Customer service being the worst) during issues I had.

    Although I had my reservations because of the reviews on this site, I have no regrets switching and based on my own experience would recommend them.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The advertised download speed with my package is 38mps. I hae just tested it and it averages 21. I live literally 100ft from the exchange, so thats miles of fibre and 100ft of copper. When I call to complain they tell me the problem must be in my flat. The router is plugged directly into the socket on the wall, but if i test the speed using my laptop inches from the router there is no improvement. Customer service just say they are sending the signal at 40mps and refuse to send an engineer to investigate. It's not cheap, the customer service is awful and I can't even stream iPlayer or YouTube reliably.
  • Reviewer
    Location
    GREENOCK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Full of lies just to get your money.I ordered the Superfast 2 package so my average speed should have been 63mb but I have never had anywhere near that speed.
    I let it go thinking it would take a while to build up speed but nope.
    Called up and complained only to be told my property is not capable of getting 63mb and at the order page it should have told me before I placed my order but obviously Vodafone do not care about this and just want your money.
    Now my connection is dropping every few minutes and I am needing to reconnect which is so frustrating and I am losing material I am doing online for college as I can not save it every few minutes as it does not have that function.
    Overall Vodafone are just liars and cheats so do not pick them as your broadband provider,I wish I had not.

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