1,510 Customer Reviews over 38 pages
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- Location
- Richmond
- Reviewing
- Vodafone
- Date
- 2020-07-07
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-11-06
- Comments
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I never even got going. Signed up for broadband with plenty of time to switch from Plusnet without dropping connection. They never sent me a router. Had to reapply. Two week wait for activation. They didn’t activate it. Called every day for a week to be told “we had to resolve a fault on the line, it will be active by midnight”. Got bored of hearing that and have applied for BT but will now be a whole month without wifi AND will have to pay to return the router. Thanks for wasting my time and making working from home completely impossible.
- Location
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- Location
- Paignton
- Reviewing
- Vodafone
- Date
- 2023-07-26
- Comments
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Absolute worst company I've had the pleasure of dealing with. Customer service doesn't know what it's doing at all. Was promised full fibre. Promised an engineer that didn't turn up although I took the day off to see him. Next time he went to wrong address. Finally after a month and a half of waiting with no internet told me I couldn't have full fibre. Rubbish.
- Location
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- Location
- Durham, UK
- Reviewing
- Vodafone
- Date
- 2019-09-12
- Comments
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AVOID AVOID AVOID. Unless you’re going to use your own router. The wireless router provided is incredibly substandard with the 2.4ghz download speed being under 2mbps. 5ghz is fast but the signal strength won’t reach upstairs in a modern, thin walled house. Through a Ethernet cable is perfect but who wants to use a cable these days!?
Broadband tech support takes over 30 minutes to answer and they basically try and fob you off with lies and even suggested that the router was old and I needed a new model. When I challenged why I was sent an ‘old router’ they said a new one had just being launched. I smell bull.
I ended up cancelling. Broadband was cut off earlier than they said leaving me without a connection for two weeks.
A truly awful experience and I will never go near Vodafone ever again.
- Location
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- Location
- Fareham
- Reviewing
- Vodafone
- Date
- 2018-09-21
- Comments
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I switched from BT to vodafone in April 2018. I've never experience a problem. Switch over was painless and the service has been continuous without interruptions. (Being .7 miles from the nearest exchange may be an advantage).
- Location
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- Location
- Stalybridge
- Reviewing
- Vodafone
- Date
- 2018-05-07
- Comments
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Having been on this review site before making my choice of broadband provider, it was evident that every mainstream provider has exactly the same level of bad reviews, so my decision was based on my own gut feeling instead of reliable internet reviews, it seems it’s true that a huge majority of internet reviewers only post because they want to share their bad experience, and people who have had a perfectly satisfactory experience seldom share it online. So I would like to post mine here. I chose Vodafone mainly because their super fast 2 fibre deal was £12 cheaper per month than Sky. We were moving house so my previous provider ruled themselves out due to inability to provide a service at my new address.... strange as I have moved to a more urban area. Anyway, switch on day I had no service by 7pm. I rang customer service and they had sorted it within an hour, I was away from home at the time so they rang my wife at home and sorted it out with her. Job done. A week in I am more than happy with the service. I have had no interruptions to my service, I have streamed a few premier league games and am getting upwards of 60 mbps speeds. The only negative so far is that my house is a three storey new build and in the top floor en suite the wifi signal is very weak. Apart from that minor I would recommend Vodafone broadband.
- Location
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- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2020-08-25
- Comments
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Initially flaky but now just unreliable. Around 5 Internet drop outs every day. Hours spent with online help making set up changes. 2 OpenReach visits. Every time it was my responsibility to chase Vodafone to resolve the issue and they could never actually do anything useful. NO CHANGE - STILL NOT RELIABLE.
DO NOT SWITCH TO VODAFONE.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-03-18
- Comments
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If I could give this zero stars I would! Worst service and worst customer support EVER!
Internet not worked properly since it was installed 6 months ago. Support has booked two engineer appointments over a weekend , both no shows, only for me to be told the engineers don’t work weekends!
Trying to cancel due to poor service and product and being told they won’t cancel without me paying out my contract. Even trying to charge me for an engineer to fix the issue caused by their engineer not fitting the router correctly
AVOID at all costs!!
- Location
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- Location
- Marple Bridge
- Reviewing
- Vodafone
- Date
- 2017-11-03
- Location
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- Location
- Barnoldswick
- Reviewing
- Vodafone
- Date
- 2023-11-22
- Comments
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AVOID AVOID AVOID Absolutely useless, cant do anything upstairs in my own home! Tried customer services, not interested just want more money. Cant wait to leave! AVOID AVOID AVOID
- Location
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- Location
- Warrington
- Reviewing
- Vodafone
- Date
- 2019-08-27
- Comments
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Oh dearie me. I went from Zen... to this. I am man enough to accept I was disastrously mistaken to believe that Vodafone's broadband - being almost half the price of Zen's - would be just as good.
The salutary lesson here is that not all broadbands are made equal. Our off-peak speed was 42.7Mbs. Better than Zen. Our peak speed... was 1.46Mbs, with 0.79Mbs upload. Friday, Saturday and Sunday 4pm to 11pm.
I tried to cancel on 14th day - which was a Bank Holiday - but "there was no one from that team available to take my call". Then spoke to someone on 15th day... and was told I had missed the cutoff.
I quoted their own website to them (which says 30 days) and they backed down.
The moral of the story may well be "you get what you pay for", but I paid much more for BT and that was poor. Zen was expensive but excellent.
My next destination is Now Broadband. My mother-in-law switched to them a month ago, and is very happy with speed and reliability (but then she was on TalkTalk before). Reviews are mixed for Now, but I'm prepared to give them the benefit of the doubt. And I have 28 days to cancel...
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-06-22
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2020-06-19
- Comments
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I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.
I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.
I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.
So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.
My phone is also with them and i will be expediting a move from their awful service.
- Location
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- Location
- Harrow
- Reviewing
- Vodafone
- Date
- 2018-11-27
- Comments
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This is by far the worst broadband provider I have seen in UK, slow service, continuous drop offs for broadband and sometimes it doesnt work for days. Stay away from vodafone
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-10-24
- Comments
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I have had terrible experience using Vodafone as my mobile phone provider. I supposedly have a contract with them, however, the bills and the payments they take out of my credit card ALWAYS far exceed the amount agreed at the start of the contract. They are literally stealing my money. When I try to contact them, there is hardly anyone to speak to. I get promised refunds to my bank account, however, I have NEVER received a refund. I would not recommend this dishonest company to anyone. STAY AWAY FROM VODAFONE!!!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-03-02
- Comments
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As many already stated here, do not bother switching to Vodafone NO MATTER WHAT GREAT OFFER THEIR GIVE YOU!
They lied and missold their Mifi device to me; they canceled my broadband order without telling me, forcing me to get a new one over the phone, more expensive.
Then, they sent the router to the wrong address, despite my calls to change the delivery address and despite their confirmation emails.
Then, they overcharged my hundreds of £ for an usage of the Mifi device that they missold to me.
Then, OpenReach came to fix the line 3x but the line was still not fixed. By that point, it was already 2 MONTHS we had been waiting for internet!
After calling their customer service and being told that the problem was still at OpenReach, while OpenReach was saying the problem was now with Vodafone, I gave up! I decided to cancelled my broadband contract with them.
I called their customer service to cancel and it was all over.... OR NOT!
They didn't actually cancel my contract even though they confirmed that to me over the phone. Since then, they decided that my broadband worked and started charging me for it (even though it NEVER worked and by then I was already with Virgin).
I had to go to a shop to fix that and return my router.
A week later, they debited me £67 for absolutely NO REASON! They couldn't give me a reason why they debited me that amount. But then they sent me a letter to invoice me £127 of cancelling fees on top of that!!!!
Over 3 months of nightmares with Vodafone, I had 4 DAYS of Mifi and that's it.
But they debited me £114 in total and invoiced me for £240 more which I managed to contest!
They steal and they lie.
For a major communication company, I find this outrageous that their horrible service is not being discussed. TO AVOID AT ANY PRICE!
- Location
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- Location
- Ohanlon
- Reviewing
- Vodafone
- Date
- 2023-11-28
- Comments
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Absolutely disgusting service. Internet flags and goes off when ever it feels like it. Customer service is rude and obnoxious. Passed pillar to post absolutely dreadful service
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-07-05
- Comments
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Joined Vodafone Broadband recently and already leaving. Despite their promise of guaranteed minimum speed the speed has been very poor hardly reaching 10Mbps when it should be at least 35Mbps!! We had countless webchats and phonecalls and none of the playing with the settings, changing channel etc etc helped at all. Apparently according to many other unhappy customers the problem is the low quality router they provide you with! Goodbye Vodafone!
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2021-11-22
- Comments
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Absolutely happy with my vodafone broadband. Speeds are good and although my plan ended a few months ago I still only pay the incentive price (it's not gone up in the almost 2 years since I used them).
Internet used to cut out every now and again at the beginning of the pandemic but customer service was very helpful and kind and reduced the amount I had to pay due to the network cutouts until it was working better again.
We often have strong winds in Bristol but internet is mainly reliable.
I definitely recommend them.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-10-19
- Comments
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Switched from Sky about a month now. Speed is appallling. We cannot use Netflix particularly during the weekends. Download takes forever.Customer service kept trying to find fault with our devices even the BT box. Really sad
- Location
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- Location
- Newtoft
- Reviewing
- Vodafone
- Date
- 2018-12-31
- Comments
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Broadban is easy to connect and speed is good for my need but setting up broadband to meet needs of my family is a total nightmare! I with another provider I could connect to router in offline mode and I was able to set up individual time for each device which is impossible here and softwae is is user unfriednly and very primitive in comparison to other websites. I would not choose vodafone despite a good price if I knew that software is so bad.
- Location
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- Location
- Hastings
- Reviewing
- Vodafone
- Date
- 2019-10-17
- Comments
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I asked for my router to be placed upstairs but engineer insisted I would get a good signal in all areas and put it downstairs. Always strong downstairs and weak upstairs. Am now changing provider as no effort to resolve this from Vodafone.
- Location
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- Location
- Torquay
- Reviewing
- Vodafone
- Date
- 2020-11-09
- Comments
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Please do not consider Vodafone broadband unless you know someone who lives very close who gets a good signal from them. I am 3 weeks in to attempting to sort out intermittent poor speeds and internet dropping out - not much use when you're trying to work over Zoom, especially in these stay at home times. My laptop and phone are only 4 feet away from the router and the strength of signal varies all the time. I only have 4 bits of kit at most attached at any time - laptop, mobile phone, printer and Amazon Firestick. Lovely staff (with 1 exception) trying to sort me out, but no joy so far
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2020-12-10
- Comments
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Still waiting for "superfast2" broadband to be activated. Official complaint has done nothing and my case worker is as bad as live chat, tells me nothing apart from Openreach is on it. 4 weeks and counting just hoping they will end the contract when I contact the Ombudsman.
- Location
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- Location
- Cambridgeshire
- Reviewing
- Vodafone
- Date
- 2018-04-19
- Comments
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AVOID!!!! If there was an option to give zero stars I would. Had broadband with VF for 4 months now, internet drops at least 4 times a day, speed is so slow, lucky to get 9mbps through WIFI and ethernet. I work from home and this is a severe problem. The morons at tech support send us round in circles. We discovered not all of our issues have been logged. We were told twice we can leave without cancellation fee and compensation if the problem cannot be solved within 48 hours. It's now been 4 months and the broadband is so bad that we have now lost all internet connection for over a week. VF's response...the tech team will get back to you in 48 hours! APPALLING! We have logged a formal complaint and told we have to wait at least 14 days while they 'investigate' before we can cancel. What a load of BS!
- Location
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- Location
- Newcastle upon Tyne we
- Reviewing
- Vodafone
- Date
- 2018-09-30
- Comments
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I switched from Plusnet over to Vodafone because of a cheap deal which turned out to be a big mistake. I've regularly had limited service and buffering compared to my service with Plusnet and By before then. Although they have apologised and given me 50gb to tether with whilst without service, nothing beats reliable broadband. I loose service most evenings even for just a few moments which is annoying to say the least. Think I'll be switching back to Plusnet.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-10-11
- Comments
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They promise 63Mb/s and deliver 15Mb/s. Only route to customer support is by social media where they ask very personal questions that risk identity theft. They do not deliver on the compensation for poor speed. They just leave you to rot once they have your money.
- Location
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- Location
- durham
- Reviewing
- Vodafone
- Date
- 2018-07-09
- Comments
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Vodafone broadband not that good and no wonder they say if they don't get your guaranteed speed then you 15% off your bill reason is because they don't want you to leave and tech team was much use as a chocolate fireguard like bt and there corroded old technology lines what have been paid for over and over in ripoff line rental .Would I recommend these no as only getting the min speed which I don't know why they say on the stupid bt website btween 23mbps and 32mbps when you lucky to get min speed . ripoff Britain
- Location
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- Location
- B64v6ja
- Reviewing
- Vodafone
- Date
- 2021-10-29
- Comments
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Crap service I had months of poor connection and the customer service was a nightmare
- Location
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- Location
- Walton-on-Thames
- Reviewing
- Vodafone
- Date
- 2017-12-26
- Comments
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Vodafone used to be a professional company which seemed to care about its customers. Unfortunately they seemed to have lost their way. Their customer services is appalling. We all know life is not perfect but hours and hours on the phone with them to try and resolve basic issues is something i can do without. A reliable internet is important to me and they are unable to offer this and seem to resolve any issue.
Please please, for your own sanity avoid them at all costs.
You have been warned!!!
- Location
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- Location
- Haverhill UK
- Reviewing
- Vodafone
- Date
- 2019-04-24
- Comments
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Fast and Reliable. Slow Wi-Fi on my devices but they are all afew years old so could be older wifi tech. Getting the promised speed over Ethernet. Good customer Service
- Location
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- Location
- Uxbridge
- Reviewing
- Vodafone
- Date
- 2018-11-25
- Comments
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Very slow download speeds(5mbps) when they garanteed 50+mbps. Don't bother calling them, the staff don't have a qlue what's going on half the time. Massive struggle to get activated, sent 2 routers and we had to send one back. Do not accept the Internet dongle. Massive hidden charges!
- Location
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- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2020-03-30
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-04-06
- Comments
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Never ever refer a friend to vodafone as theyve not honoured the reward to my friend or myself after waiting several months. Ive wasted time chatting online, they keep givibg me different email addresses to send details to and never processed the reward. It should be straight forward and automatic. AVOID THEM IF YOU CAN. I WILL BE MOVING TO ANOTHER PROVIDER SOON
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2020-03-12
- Comments
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You'll see something in common along all of the reviews for Vodafone.
It works completely fine during the day, then during peak hours, it goes downhill considerably, you're talking down to around <3Mbit,
There's obviously some sort of general network contention issue going on. Trying to get an answer out of Vodafone is impossible -- you'll be told braindead suggestions like changing the WiFi channel over and over again, even when you've told them these issues happen on a wired device. As much as their support team are friendly and try to help, they are restricted to a script or ordering out an Openreach engineer, who will likely tell you (and in my case even show) that there's nothing wrong with your line. There seems to be no way to reach someone who can actually tell you what's wrong.
If you want to see it for yourself, just search @vodafoneuk on Twitter during peak hours.
Just go somewhere else, anywhere else, that doesn't seem to have these core network issues. They are the cheapest, but they are cheapest for the reason.
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2023-05-06
- Comments
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Download: <2mbps
Upload: <9mbps
Installation for the internet was a day late, they compensated us with "a free permanent internet boost" but we ended up with internet that can barely download a 10gb game in one night, and internet that shuts down for a day every 2 or so months.
- Location
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- Location
- DERBY
- Reviewing
- Vodafone
- Date
- 2021-12-29
- Comments
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Vodafone making business saying lies to customer. Cant manage the transfer of my service to new home, ruined all Xmas holidays without internet. Even on intimating month before my move, promised initially 17Dec, 20Dec, 23Dec and finally 29Dec with messages on confirmation of engineer turningup for activation and with misguiding and making us to sit at home waiting for engineer and end day no one will turnup.. Even on the day, when I called they confirm engineer is conming, at one point even escalated to their manager and he surely confirmed me 29Dec2021 was booked and ended up same routine. They do business with all lies and misguiding the customers and ultimately I have choosen to cancel my account. Never again to Vodafone..Dont have words to describe there worst service running with lies..Wasted all my prsonal time and holidays..I will not leave with it, I will sue these guys with all the false promised evidence information and recordings I have..
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-03-24
- Comments
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Quite easily the worst company I've ever had the displeasure of dealing with. Failed at every hurdle, and when you have issues you'll be on hold for over an hour before finally being sent from pillar to post via an indian call centre. Cannot stress enough to avoid this company.
- Location
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- Location
- Croyon, Surrey, UK
- Reviewing
- Vodafone
- Date
- 2019-01-27
- Comments
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Truly the worst broadband I have ever had. Disconnection issues every morning, so having to call Vodafone customer services every morning.
Their Customer Service Team are based in Egypt and trying to get any kind of service out of them is totally non-existent!
Do not go with Vodafone broadband!
You have been warned.
Thanks
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-02-18
- Comments
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I have had this opportunity to speak to this gentleman who is currently in South Africa (Cape Town), his name is Anthony Ford, this guy has been an absolute life saver to assist me with few problems that I have had recently, since the problem was not looking to get resolved within a day, he actually called me back the following day as he promised to resolve my query, I strongly recommend every network to actually consider taking someone as Anthony to be hired in their team in order to have satisfied customers!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.