Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2065 customer ratings since 2019-12-03 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

962 Customer Reviews for Vodafone

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Reviewer Location Reviewing Date Ratings
Took up their Fibre76 offer which was the cheapest at the time from a more trusted provider.
Handover from BT went as planned and was up and running by 5pm of stated day, with speeds comparable to BT.

Since then connection has been reliable and consistent, save for some disruption during road resurfacing in the area.

Following BT work in the area, am not receiving a downstream speed of 72Mbit! (so looks like it's now fibre to the cabinet).

Only frustrations have been an inability to initiate a line check after basic verification (as I could with Virgin & BT), and a very basic modem with limited functionality (doesn't support IPv6 or more advanced DHCP/DNS setup).
Overall, considering cost, speed & reliability would happily recommend them for most.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Bedford Vodafone  
Vodafone broadband doesn’t get best reviews but it might be because people tend to leave a feedback when things go wrong. My experience was quite good and only marginally short from giving 5 stars.
1. Moving provides
Switch form TalkTalk was quite smooth but I had some issues with the activation which resulted in being without the internet for a day. It was handled well by the Vodafone customer service.
2. Customer service
Quite good from my experience. No long waiting times and all issues were resolved promptly.
3. Broadband speed
I am still within 10 days from switching so there are slight speed fluctuations. Initially the sync speed (from provider to the router) was 56 which wasn’t satisfactory considering my previous provider had around 76 almost all the time. I spoke to the Vodafone CS and they apparently fixed some minor problem which increased my sync speed to 66. It does seem like Vodafone tries to limit the speed for some reason. In general 66 is enough for my needs so that won’t persuade it further.
4. Broadband reliability
So far I had no any dropped connections and the line seems to be stable. For those having issues, try to split the network to 2.4GHz and 5GHz and change channels from automatic allocation to 11 for 2.4GHz and 44 for 5GHz network.
5. The App
This is the best Vodafone broadband feature in my opinion. Very versatile and has many options to control your network like scheduling, blocking particular devices, activating guest network etc.

Overall, I am satisfied with Vodafone broadband. Lower download speed and some hiccups during installation were the reasons for 4 stars rating. Price wise it’s a good deal, probably one of the best on the market at the moment. Be prepared to negotiate with CS if you want max speeds.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
East Anglia Vodafone  
I must say I was a little apprehensive about changing my broadband supplier. However I must say that I have been pleasantly surprised with service I have received. I placed my order online a few weeks ago and chose the date in which I wanted to switch. I was then kept informed regularly by email of my order. My router arrived a few days before the switch with no problems. On switch day I came home at 2pm not expecting the internet to be up and running at that time as I was told it could take up until midnight. However it was already switched over and ready to go. I had a minor issue with the router password which was swiftly dealt with by the customer service team. Overall I am very happy with the experience. The online chat is also very good and is readily available if you have any queries. The speed of the internet seems absolutely fine so far with no drop-outs as yet. So yes very pleased I switched
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
west midlands Vodafone  
We've had VF broadband for a few years now and across 3 different addresses. They've been great.

When we move, they give us unlimited data on our mobiles until things are sorted, same when roadworks pulled all the cable from under the road and a BT engineer took 2 weeks to restore service. Mind you, we have our mobiles with them as well.

We need to split 2.4 and 5 out for a couple of older devices and in both our current house and the previous one, we've been talked through the steps by an engineer.

Our current place has a basement level which couldn't get the wifi signal so VF *paid for a powerline Wifi extender thingy* (£30) I bought from Currys.

I'll subtract a star for Customer service (painful automated system and slow to answer the phone sometimes), one for speed (though we are in the country now) and one for reliability (it's dropped a couple of times in the last week) but overall, I'm really happy and would recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Dorset Vodafone  
Vodafone Customer Services have been brilliant, I'm afraid its Openreach Fibre Services that have let Vodafone down as they do with all other fibre providers. If only Openreach would upgrade each time they reduce services due to demand, then all Broadband Fibre would improve no matter who you were with. But no complaints about Vodafone, they have been excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Ashford, Kent Vodafone  
Moved to Vodafone 76mb package from BT Infinity 2. BT's obfuscated billing drove me away. Vodafone package is £30/mth for 18 months, no additional line rental - simple! Switchover was seamless. There was a little variation in sync speeds initially, but this has now settled down. I have a slightly slower sync than I was getting with BT, but never any disconnections. I am using the supplied router for DHCP and modem purposes only, everything comes in through a separate wireless access point. Some people have reported that the Vodafone router can't handle more than a few wireless connections - I have had no such issues. I contacted Vodafone customer services via live chat to get my authentication details, which they will provide if you quote an Openreach-approved router that you want to switch to. Now I'm using the Vodafone router as stated, this is no longer required, but good to know you can use your own equipment if preferred. Happy customer so far.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Hertfordshire Vodafone  
I left talk talk and BT to move to Voadaphone. Had great customer service when taking out the package. they did all the coms talking to my old provider.
3 days before as promised with tracking got the router plugged it in.

Used it with my old provider.

on the day of switchover was online by 7pm the same day.

Speeds were 36mbps down and 8mbps up

router updated itself and has all the bells and whistles.

for me being a technie i got CAT7 cabling around my house and i did upgrade my Master socket to a MK4 BT socket which does help a lot.
have an extended phone line to downstairs which has a filtered faceplate.

Overall cant complain about price and service.

Speeds can be a bit hit and miss but i always get the minimum speeds of 26 which is faster than before at peak times using speed test.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
birmingham Vodafone  
Hi, For sometime I have been using Vodaphone and they were the best could find. However I have noticed their customer service has improved for better of late. A recent call for a new modem was serviced promptly. I then had an issue with the line dropping and had excellent customer service from a chap Called Mohamed. Thank you Mohamed and he fixed my issue while I was on the call. Promised to phone me tomorrow to check too. Well done on the improvement. Thank you
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Johnstown BRidge Vodafone  
Reasonable speed as we are a long way from an exchange. Occasional hiccups with service, but very rare. Price is good for our service and will probably stay with Vodafone on renewal.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Plymouth Vodafone  
Changed from BT to Vodafone and am on Superfast 1 broadband, with voicemail on the landline. Switchover of broadband was seemless and not had any problems with coverage, reliability or speed. Phone was swtiched over and was able to keep the same number but voicemail wasn't added. I phoned up four times until it was finally added on. The staff were very nice each time but the fact I was told three times it was to be added in the next 24 hours, and it never was, was a bit of a nuisance. Also, the line dropped whilst put on hold on two of the calls. So overall I'd recommend as the service itself is good, despite the poor customer service.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dundee Vodafone  
This is a first day review. All kit delivered on time with easy instructions. Wifi up and running in minutes, phone line a little longer to make/ receive calls. As was suggested in paperwork, internet speed started sluggishly but has really picked up as the day has gone on. Haven't given 5 stars throughout because this is day 1 but I am very pleased so far.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Nottingham Vodafone  
Finally arrived and after a seriously rocky start we were able to speak with someone who actually knew what they were talking about. Mobile account could not be consolidated with BB account, so now I have to live with two bills, (not too inconvenient), on the whole pretty dam good service after a rocky start, recommended service - Thank you
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Buckinghamshire Vodafone  
im moving again because of slow speed. The misconception that is going around it is the isp to blame for slow speed. It is the line to you're house that is the problem. You may be on 50 year copper that is not fit for purpose be connected other homes via a junction serving homes as well. This was my problem Openreach had to replace all cabling to the house including the underground cable to the cabinet. Result no change whatsoever. BT and Openreach claims of up to 76 Mbps are exaggerated and the companies that supply broadband have a sold a lot of nonsense. Time to force BT to uprade its infrastructure it is not fit for modern fibre use.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
North Lanarkshire Vodafone  
We get an overall good service with Vodafone. The router is fine and they will provide you the PPPoA password if you want to get a better one.

Support has been fine. They have both phone and online chat support.

Speed is expected and in line with what Openreach is available on the line.

Overall a good, cheap and reliable ISP
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Romsey Vodafone  
They were cheap and you get what you pay for. The speed is OK, but the router is rubbish with constant Wi-Fi dropouts. Customer service are pretty hopeless, clearly script bound to refuse to admit to a well documented problem. I am currently getting round the problem with a borrowed TP Link router, but shouldn't have to.
  • Speed
    4 stars
Bedford Vodafone  
Left Sky to go to Vodafone. Activation/swap over on time and all good. Router arrived before this date as promised so from a customer service point of view not complaints. Router comes pre-fixed with a lot of features enabled that I think slows down/impairs performance. After a few days speed had massively dropped and connection was wavey. They do optimise the line in the first ten days but it shouldn't cause so many FEC corrections and errors/speed drops. Switching a lot of these off on the router appears to have fixed this. Speed has been 63mpbs continually, no drops and wi-fi speed all over a three storey house is very good and a huge improvement on Sky. So far so good but router needs tweaking, app is a nice touch although the "beam wi-fi" feature appears to have gone.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Gloucester Vodafone  
I have switched from 17mps on Sky to 32mps on Vodafone but all I got is 8-11mps .... I'm cancelling the contract and I'm going back on Sky
  • Customer Service
    4 stars
London Vodafone  
I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.

I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.

I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.

So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.

My phone is also with them and i will be expediting a move from their awful service.
  • Speed
    4 stars
UK Vodafone  
Although I can't fault the broadband and home phone switchover, their Home Broadband customer service is appalling!

I am unable to access any online details for my new broadband account and they have managed to block any access to my online mobile account. Trying to call them is a joke with the options taking you round in circles without connecting you to a real person. The webchat is next to useless and only made the situation worse. In desperation, I have emailed the CEO, Jeroen Hoencamp and asked him to rectify the situation. My original email to him was 9 days ago and as of this morning, I haven't received a reply nor any contact at all from Vodafone customer service. I have emailed him again today. Let's see what happens now.
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Vodafone  
Overall service ok got the speed I need I something go you get past from piller to post and there make promise they cant keep
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    3 stars
PENTRE Vodafone  
Really annoying switch to VF. First of all they changed our number which we had had for 40 years. I rang to complain and was told that they could sort in 3 days. I then rang again shortly after to clarify another issue and was told it would take 4 weeks to get our old number back but no guarantee. Fortunately the first person was right! My first bill was just for a couple of days use so no surprises there. The second bill had over £40 of call charges despite having asked for the £8 anytime calling feature. Their website was down - not an unusual occurrence. Spent half an hour waiting for someone to answer in their call centre and gave up. Eventually got a response from an overseas call centre. They said that my order had not stipulated anytime calling and although they would add it to my contract there was no way that they were going to refund the overcharge. Also be aware that their "Manage my account" app is only designed for mobile use - it was difficult to get this set up as a broadband user. I am locked in now - I hope things get better.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Cheltenham Vodafone  
After 7 months of misery and lots of bad things Head Office resolved my complaint.
I'm getting Sync speed 68 Mbit/s and 65 Mbit/s Real download speed during Peak Hours.
So far best broadband I ever had
On sad note... you will need your own router plug in Voodoo box to enjoy trouble free experience.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Mozambezi Vodafone  
I have only started with Vodafone Broadband - And I signed up as I have Vodafone for my Phone and everything else so it made sense to me.

Overall, I have been very happy with Vodafone on everything so far... BUT then I got my first broadband bill!

Partly my own fault for not doing enough research... But lets look at the Advertising!

They say 'Join Vodafone Broadband, and you will get NO LINE RENTAL FOR YOUR LANDLINE'

TRUE - VERY TRUE... What they DON'T tell you is that you WILL have a BROADBAND LINE RENTAL CHARGE!!!

So where I thought my Broadband was going to cost £23 a Month - Its actually About £35 a month with the additional Line Rental Charge!!!

Its still cheaper than my previous provider - But IT IS BLATANTLY FALSE ADVERTISING AND I AM NOT HAPPY ABOUT IT!

Needless to say, Once my 18 Month Contract is up - I will be looking to change once more! VERY DISAPPOINTING VODAFONE!!!
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Leicester Vodafone  
Originally a sky broadband customer, moved to vodafone as attacted by being cheapest on the market. i now pay £20 per month for 38mb. Initially it started off a bit shakey , they canclled more order without telling me i only found it they done this when i rang up after not hearing anything for 2 weeks and not having received my router. Anyway a fews days later i received my router and had an activitation date a week later. On the day of activation it said i should be up and running by midnight, i checked the following morning and still no internet. I called the next day first they told me it was to do with the parental settings so they changed something on the router i was actually at work at the time so didnt have a chance to test until i returned home , to find it still wasn't working. so i called up again and they asked for the serial number of the router which i provided and they said the router wasnt registered on their system! They registered the router and within 15 minutes i was online. Since then it has been working fine and getting same speeds if not better than when i was with sky. After a shaky start it seems to be ok, touch wood!
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Newcastle upon Tyne Vodafone  
Decided to go with VP due to a long standing issue with my phone, they kept at it and finally resolved the problem. Was not happy about the length of time but customer service eventually work reallly well.
Now to the broadband, another reason was the free gift more later, speed is 30mbps which is great, I am on Suoerfast 1, really pleased.
Reliability I have had to reset the router once so again completely happy.

Overall satisfaction - well I am not satisfied as my promised free gift of a Sonos 1 speaker still has not turned up. The last communication I received was that it will be delyaed another 15 days. Called their promotions team and although a very nice chat no commitment of a delivery date. Apparenty they are very popular and VP are waiting for supplies. They could go to John Lewis or Amazom as they seem to grow on Christmas trees there. So VP if you make a sales promise good Customer Service depends upon you fulfilling your side of the bargain or at least communicating in a meaningful manner.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Charvil Vodafone  
Reasonable broadband, let down by awful customer service. When it was working, it was fine - and problems were few and far between, to be fair. But as soon as anything went wrong, I knew I was in for a load of hassle; their customer service reps are absolutely clueless. The last straw was this morning; my internet had been slow for a couple of days due (I found out eventually) to re-installed Google Drive syncing a load of files which I hadn't asked it to sync. But Vodafone customer services made no attempt to discover this; just fed me a load of rubbish about changing the broadband channel via the app, and how it would be "need 24 hours to adapt to the new settings" (which, handily for them, got me off the phone!)
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Folkestone Vodafone  
Avoid, not sure where they get their router from, but the download speeds are very temperamental, I was on talktalk fibre before I moved over as I thought it might be worth while being a mobile customer as well.

My talk talk speeds never changed nor did the connection ever drop. live in a 1 bed flat and the vodaphone connection struggles to keep up, sometimes the internet speeds are fine,a lot of the time it takes for ever, can’t wait to go back to talktalk
  • Customer Service
    2 stars
  • Speed
    5 stars
Essex Vodafone  
they expect the customer to open the bt socket which is illegal just so they can run tests, they even asked me to open the bt socket with a screw driver i mean WHAT if i was a old person they said they could not fix the issue without this, i have been told by BT that if i touch it and there is a issue then i will be charge for a minimum of £50 for a engineer call out
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Vodafone  
Disgusting customer service. Endless hours spent on hold waiting for a stupid advisor only to have to answer 10x security questions. Then the person can't help and transfers me to the wrong department who then transfers me again. The guy then tried to charge £3pm for caller id which i refused and he was a right rude fool, I asked him to put me through to complaints he said no three times then hung up. Then on hold 30mins again and no luck so hung up and tried again and then their stupid machine doesn't work when you call and then called again and on hold another 10mins so far and waiting.... Utterly useless!!!!
  • Satisfaction
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
London Vodafone  
Have fibre broadband with speed up to 38mbs and only reaches the high teens, not good enough.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Stirling Vodafone  
After being a customer for over 2 years I renewed my contract so I could get a better price. After 3 failed attempts and 6 hours (in total)on the phone somebody who actually knew what was going on arranged it. Said they can to cancel my existing line and provision a new one. There would be no downtime as the cancelation would happen on the 2nd of Dec and the new connection will be ready by the 19th Nov. Woke up this morning to find zero connectivity. After 2 hours more on the phone I've been told they cancelled by existing contract last night early and I have to wait until the 19th for the new one to kick in. I work from home and have terrible 3g/4g signal so creating a hotspot is really not possible. I'm totally screwed - thanks VF - way to treat a loyal customer.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Marlborough Vodafone  
I was highly recommended by friends to go with Vodafone for my broadband connection as they were always satisfied and never had any problems with the company. Upon vodafone due to take the first direct debit payment, the money was made available by myself in my bank account to Vodafone from 21st May the 1st payment date, this was available until 4th June until the bank put the money back into my account as it was not taken! Upon the 23rd June I had a email as well as a text message to state that my account was in arrears, I was alarmed to receive this so I rung customer services. I spoke with a team member who advised me that this was the banks fault, and also tried to make out that the bill amount was never made available, of which was not the case. The following day my broadband connection was cut off and I also went into my bank to find out why they did not release the funds, the branch manager assured me visually on my account that the funds were available and Vodafone chose not to take the money! I feel the memberw of the customer service team and complaints department are rude, unhelpful and provide you with false and unfactual information. I also feel that they had a cheek to offer me £10 and then £15 compensation for the inconvenience, I explained that I feel that this was unacceptable as It caused me financial stress/difficulties as well as financial loss due to having to go into my overdraft to pay the full amount as well as the arrears off, so I could have my broadband connection turned back on!! After all this is not the customers problem if Vodafone as company do not take the payment for this service! Otherwise the speed and the reliability is great! Vodafone sort out your customer care and service as it is very poor, unprofessional and ignorant!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Isle of Wight Vodafone  
It took over 10 days from the date given for the service to become live, was given different reasons everytime I contacted their help line. The speeds to the Hub are fast but then not the same from the Hub even with a ethernet connection. As its still fairly early the speeds do drop now and then, hopefully it should stabilise soon.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Mirfield Vodafone  
I found it shockingly difficult to speak to anyone who knows what's in the package I signed up for. Everyone I've spoken to about an item which didn't arrive in the post fobs me off to a different department, then i'm put on hold for 10mins in between each question. eventually they explain I have to wait 10 working days. Just another way to stop me trying to resolve the problem for a while.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Stockport Vodafone  
The main problem I have with Vodafone is their absolutely AWFUL website. It often has internal server errors. It forgets my passwords when I save them, and gets confused between my mobile and broadband accounts. It's pages are often down for "maintenance".
The broadband is pretty unreliable.
The customer service agents are polite but are severely limited by rubbish procedures.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    3 stars
UK Vodafone  
I do live in an urban area in Devon with poor Broadband speeds per default. The switch to Vodafone went smooth and also the broadband speeds are fine (depending on the length of my line to the exchange). However the router re syncs upto 5 times a day. The line is long but stable and recently tested by BT. I did not have any issues with plusnet before the switch. This is something which is a no-go for anyone who needs reliable broadband. All streamings, chats, online-games will be disconnected. Please do your homework and get your Network going. Vodafone was a warrant for reliability in the past. But it looks the time is now over.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    1 star
Devon Vodafone  
Advertised as 35MB/s
drops to 5MB/s evenings
  • Reliability
    3 stars
Leics Vodafone  
Just switched from Plusnet using the porting facility, who while the broadband transfer went well, Vodafone managed to demonstrate great incompetence the porting process, whereby I lost my landline phone number in the transfer, - and yes the Vodafone customer services admitted my transfer included landline number porting. So thanks Vodafone, be sure to keep the loo rolls handy while everyone else wipes your asses putting it right!
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    2 stars
Horsham Vodafone  
Wifi router just doesn't cut the mustard!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Reading Vodafone  
Vodafone router is not compatible with Sonos, clearly they don't mention this in a sales pitch. After 2 days of trying to connect my Sonos I found a long forum stating it's a know problem with the Vodafone hardware and still no fix after a year. Vodafone customer service were fully aware and advised me to leave while in my cooling off period as could be a very long time before resolved.
Wi-fi connection also unstable. They only state they are a wired broadband service and don't support wi-fi. Certainly not up to date with technology.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Essex Vodafone  

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