Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2078 customer ratings since 2019-11-24 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

958 Customer Reviews for Vodafone

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Reviewer Location Reviewing Date Ratings
Not best decision I made but was hoping for better speed and better monthly outgoing price. My dowload is only 1/2 of promised but I was told its because of my old laptop wifi. I cannot watch any of streeming websites and VPN dowload site will be blocked by Vodafone so I almost regret I lost my old provider. If I knew this I would not bother by better speed .
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Bucks Vodafone  
From the moment I switched from BT, who were excellent, I ran into issues.

Firstly, the onboarding process - it took me repeated attempts to sign up and when I did my go live date was delayed - I didnt receive any compensation (as I should according to Ofcom).

Secondly, and most importantly, the speed and quality fo the connection deterioratd rapidly. Pages wouldnt load properly. Connection would drop out randomly. Speed rarely got above 5mbps (this is FIBRE!!!), no matter what th ridiculous app said.

I raised this issue dozens of times. Each time I had to restate eveything again, go through the same poitnless diagnostics. In the end an excellent engineer from Openreach solved some of the problem, but not all and the service degraded again. Baiscally Vodafone oversold their product, and have insufficent capacity and are employing sneaky traffic shaping.

Custoemr service was atrocious. We have blindly stumbled on for a year but I finally bit the bullet and decided to leave my contract early, at great cost to myself.


Keep well away from this bunch of utter clowns. I wouldnt recommend this atrocious service to my worst enemy.

I am now worried that due to Dynamic Line Management my line has been degraded and effectivley "poisoned" by the terrible service these guys provideed and I will never get the heady, amazing speeds provided by BT ever again. I was comfortably getting 52mbps with BT, now no provided will guarantee more than 20mbps and it is all because of vodafone. It'll probably need to be reset by openreach all over agaiin.

They are ****ing useless ****s and I would never use these utter ****s again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bucks Vodafone  
Now for 5 days in row between 6pm and 11pm i have no internet or very very slow around 1mgps... Customer service have no idea what they are doinh same technical department.. My other 4 mates facing same issue every day but these guys telling me that everything is fine... What the hell it is not fine.. They asked me to send screen shots with speed results 3 times a day, vut how if I'm working... I thought 6ginternet bad service but Vodafone same piece of crap... Don't sign for these guys.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burnley Vodafone  
Absolute rubbish. App doesnt always work. speed is so inconsistent, and has been for the last 7 days and no resolution. And their customer service is non existent. As i type this ive been on the phone now for over 1 hour. listening to hold music. never again!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Burnley Vodafone  
This is a lying company that just wants to get your custom the speed is no better than dial up don’t wast your money GO WITH SOME OTHER COMPNANY GET OUT WHILE YOU CAN YOU HAVE BEEN WARNED ITS RUBBISH
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burntwood Vodafone  
Don’t bother. Really poor speed, drop connection quite often. They tell you a sync speed on their app ( like me telling you a can run 100m in 9.58 seconds ) we all know I can’t but I told you it’s true so it’s got to be !!!!
Got out of my contract in the 30 day get out period , thank god, don’t think I could cope with 18 months of a better upload speed than download!!! No joke this day and age.
About time something was done by the government about such poor speeds and promises . Roll on when I can get virgin in my area. Back to BT for now ( as long as they don’t start slowing me down again !! )
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Burton Vodafone  
They are one of the cheapest on the market for a reason. If it was FREE, I would say no to them! Download speed was a joke. They needed 10 days to do all the checks and speed judgement and guess what..it was still below any expected standards!! I used sky before and it was only the price that attracted me. CHEAPER MEANS WORSE!!! AVOID AT ALL COST!!! Oh and they said its due do my geographical location - complete and utter load of B*****S. Plusnet arrived and 3x faster than VODAFONE! AVOID!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Burton on Trent Vodafone  
THE WORST BROADBAND EVER! Thought I’d save money by getting fibre for £20 per month through Vodafone. Constantly drops out and I can’t even load webpages in less than 5 minutes. YouTube videos don’t load in 360p and the internet kicks my Xbox offline every 15 minutes. Contact Vodafone for them to tell me that my exchange is overloaded on the fibre line and that it’s an Openreach issue, and not their fault. I contact Openreach to find out that they have no idea what I’m talking about! Vodafone will just fob you off constantly. I would rather spend £100 per month if it meant I would have reliable fast internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burton on Trent Vodafone  
They have obviously over sold their bandwidth so cannot supply their customers, but keep on advertising. Bottom line don't go there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BURTON-ON-TRENT Vodafone  
So far so good everything was on time never had a day without internet. Everything went as they said we have to firesticks 2 Xbox consoles a PS4 2 tablets a laptop and 4 phones connect and it's never dropped a bit. Very happy so far and it's faster speed than I got told it was only Surpose to be 27-38meg but I get all least 40meg speed so it's a thumbs up for me glad I changed from sky
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bury Lancashire Vodafone  
Can't fault it... Now with ofcom law they give you a guaranteed speed and speeds you can get up to... 73mbps constant... A few niggles with my first router but a call to them.. Based in Scotland no less... They were on the case.. Adjusted settings pushed a firmware not yet out didn't fix it so the sent me a new router which was up and running in 10 mins. Coming from sky which was poor and slow.. It's amazing.. Something to do with them not sharing bts data lines and having 2 of there own.. Keep up the good work Vodafone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bury St Edmunds Vodafone  
I was promised a minimum speed of 40mbps and I'm struggling to even get 12mbps.
My old provider gave me over 20mbps and the area offers up to 57mbps.
I've twice contacted Vodafone about this and although helpful, the speed has not increased at all.
Very dissatisfied, disappointed and wouldn't recommend.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bury St Edmunds Vodafone  
Broadband keep dropping out and when connected < 1MB. Impossible to contact VF for help. Absolute disaster.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bury St Edmunds Vodafone  
So far I have had no issues with Vodafone since switching from PlusNet (Who started charging £40pm for a below-average service). Vodafone genuinely seems quicker to me (Perhaps their router is better?) and I haven't had any internet dropouts (Of which mini ones were a constant pain with Plusnet). The added bonus with Vodafone is that their customer service so far has been great (Despite Covid) and I'm paying much less. Top marks and as long as this continues then I won't be looking anywhere else. I would highly recommend!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Caldicot Vodafone  
I’ve had Vodafone broadband since June, I replaced virgin media 100mg broadband as the costs were getting out of control and for one person I was clearly overpaying for speed I didn’t really need. After switching, It’s almost felt like there has been no difference in speed and my Vodafone broadband. Has consistently been over the advertised speed. Very satisfied so far
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Camberley Vodafone  
NEW JOINERS BEWARE (AVOID AT ALL COSTS): After using Vodafone broadband for over a year now, I found that my internet regularly dropped to around 7 Mbps (made video calls painful and voice calls difficult) and sometimes as low as 0.12 Mbps (completely unusable) with the contract stating average speeds of 35 Mbps. After numerous exchanges with the technical team at Vodafone (who seemed like they didn't really care and gave cookie-cutter responses) I decided that by upgrading my internet may solve my problem. I contacted the Vodafone sales team (who was equally stand-offish) asking for an upgrade only to be told that I would be tied down with yet ANOTHER 24 month contract, THEY EVEN SUGGESTED I LEAVE AND PAY THE LEAVING FEE TO EXIT MY CURRENT CONTRACT!! I have never experienced such poor customer service in my entire life, let alone by such a large company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Vodafone  
The worst experience I have ever had with a telecommunication company. I had a mobile broadband, the website stated clearly that the end date of the service. Three months after the end date, I get a bill for the past three months. I call them up and they tell me that I have to give a notice and the services will be cancelled after a month and I will have to pay for 4 months in total after the "end-date" of the service.
The customer services and complaint lines advisors are very rude. Whenever I asked a question, their reply was, "Well, that's very unfortunate""Well, that's how it is".
What I didn't understand is why there were no emails sent in the past three months to tell me there is an outstanding balance? and they didn't have an answer for that. They don't care about their customer satisfaction, they only want to squeeze and extra amount of money.
Very bad service, very rude customer service agents.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Cambridge Vodafone  
The worst company ever. I ordered broadband over a month ago and my connection date has been cancelled twice without anyone notifying me. I just come home to find I still have no internet service. Vodafone just deflected blame on the company they hire to do the connection and take no accountability nor action. They've hung up on me 6 times and offer no help. Do not get internet with this company. Their customer service skills are awful as well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Vodafone  
I moved house in September, had called about it in August, yet the activation of the broadband at the new address has been delayed 3 times. The new activation date now would be 28th October, so I simply cancelled my contract. Poor (customer) service is quite an understatement.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Cambridge Vodafone  
Happy with speed but it did disconnect at least 2-3 times a month for a few minutes, so not entirely happy with the continuity of the service. The biggest thing I'm annoyed with is that Vodafone ask for the router and accessories back after the contract ends(mine was 18 months). They keep threatening with a £72 fine if not returned in the original package and condition. They didn't bother to send the return bag as promised even after I reached out to them twice. Still figuring out how and where to return the the device. Don't know how such a basic device can cost £72 beats me. I am never going to use Vodafone ever or recommend it to anyone. Sad and disappointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Cambridge Vodafone  
i made an order for broadband and decided to cancel same day , they refused to send any confirmation , live chat confirmed it was canceled same day and nothing to pay , as time went on they kept sending me emails stating what day it would start what my bill was etc

5 weeks on i get a bill , call up and complain , they say its sorted nothing to pay , same day more phone messages and email me another bill

total shambles of customer service , never again , wouldnt reccomend to anyone its simply not possible to resolve an issue with these people

its also overseas call center which you may not prefer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cambridge Vodafone  
Idiots delayed my order then took over my landline but told me they don't do broadband in my area even though they sent me a router so I have no broadband for weeks and have to use mobile data to work from home and they even sent me a bill. Avoid these losers
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CAMBRIDGE Vodafone  
AVOID!!!! If there was an option to give zero stars I would. Had broadband with VF for 4 months now, internet drops at least 4 times a day, speed is so slow, lucky to get 9mbps through WIFI and ethernet. I work from home and this is a severe problem. The morons at tech support send us round in circles. We discovered not all of our issues have been logged. We were told twice we can leave without cancellation fee and compensation if the problem cannot be solved within 48 hours. It's now been 4 months and the broadband is so bad that we have now lost all internet connection for over a week. VF's response...the tech team will get back to you in 48 hours! APPALLING! We have logged a formal complaint and told we have to wait at least 14 days while they 'investigate' before we can cancel. What a load of BS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridgeshire Vodafone  
Absolutely shocking service! I am appalled at the level we are being dealt with! After having no internet at all for 3 weeks they have now sent the much sought after dongle they had promised us to our old house address where it was refused by owner and sent back to Vodafone! Livid! As a key worker I have better things to be doing with my time then chasing up Vodafone on it’s inadequacies! With two small children at home and my wife pulling her hair out this is very very bad!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridgeshire Vodafone  
our family have always used Vodafone now my daughter is being charged for unlimited phone package and a further charge for her home hub which has never worked. Despite many complaints they say to leave home hub will cost her £300. worse decision ever made can't wait until she can get rid of the home hub.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
camridgeshire Vodafone  
Terrible experience! I was on a call for 45 minutes to set up a home broadband account and at the end they told me that they can't provide this for my flat. First they could have checked from the beginning. Second their website was saying that they do provide broadband to my address!!!!!
  • Customer Service
    2 stars
Canada Water Vodafone  
Absolute bunch of cowboys! Dont go with this broadband company its a joke. We applied for the broad band 1 month ago and waited 2 weeks for an activation date (7th november) we still havent got any broadband we have rang 100 times and they all just say you have to wait. Surely not your given an activation date to go live for a reason. so angry we are self employed without internet. Liberty takers!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
canterbury Vodafone  
Service constantly dropping out - supposed to be super fast fibre but sometimes won't get anywhere near 20mbps. Latency is terrible too.
Router wifi signal is abysmal. Vodafone says the Openreach synch speed is fine, which it probably is, but the real issue is with Vodafone's lack of network capacity. DO NOT BUY THIS SERVICE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Canterbury Vodafone  
Paying for superfast broadband 2 so should be getting guaranteed minimum speed of 60Mpbs but speed-test is returning 32.6Mbps. The Openreach part of the service, line from cabinet to house is syncing at 64.1Mbps, which tells me that the Vodafone part of the network isn't capable of providing the required bandwidth to meet my guaranteed service speeds. Poor service from a provider who really should be delivering a quality customer experience!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Canterbury Vodafone  
Utterly disgusted. Abhorrent service. Line continuously drops out. Customer services have given the run-around for months. I've gone through every step imaginable. Wasted time, ruined evenings. I'm just utterly disgusted...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Canterbury Vodafone  
Appallingly bad. I've been trying to get Internet with them for over a month, but after 3 failed activation dates I give up. Utterly useless. I spent over 5hrs on the phone, each time they literally promised they'd get it working today, only to fail. Then fail again next time. And again. They also promised to ring me back twice, but never did. Plus they play the same four songs on repeat on their hold music which just adds insult to injury after 45 mins each time on hold.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Vodafone  
Vodafone seem to believe that a 15% discount is acceptable to provide a substandard and poor broadband service. Over the previous 6 months since the start of my contract I have to get it touch with Vodafone every 2 weeks because it lacks speed. Vodafone app does not let me claim my discount.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Cardiff Vodafone  
I have been in really pain with talktalk for a year and a half. At the end of my contract I told talktalk I am leaving and they asked me what company are you transferring for. I told them Vodafone and I still remember when the agent told me vodafone is a beginner in the field of broadband and since you are using the same cable to your home you will still suffer from the bad speed. I said whatever. Today I want to say it was a relief that I moved to Vodafone because I never had any problems with the connection and they really have a better customer service than talktalk
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cardiff Vodafone  
This has got to be the worst broadband supplier ever.
Constant drop outs 15 in 1 day
my upload speed was faster than my download speed
Never got the speed I was promised then they like to blame the previous company for their screw-ups.

AVOID AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
carlisle Vodafone  
While checking out these reviews due to consistent drop-out of internet since upgrading to "Superfast 2" in February, I realised that potentially I am stuck in a loop as Vodafone continues to ignore there is actually an issue with Broadband service. I wrote this to the Vodafone UK Home facebook page: "Been with Vodafone BB for over 2 years now. Upgraded to 'Superfast 2' in February this year. After lots of confusion, it apparently kicked in. But, getting lots of drop out (any time of day). Got some very frustrated "on-line gaming" boys in the house having consistent interruptions to the internet service. Having had enough, was going to ring Vodafone today to discuss the issue and found these reviews online. Seems Vodafone is in denial about the "not fit for purpose" service. So, do I go down the talk to someone and get nowhere scenario? Do I decide to get out of the contract early and face a nasty disconnection fee (because Vodafone refuse to acknowledge problems with the internet/router)? Do I then go to the ombusdman and face a long drawn out "fight" to get out? Or do I (and my sons) grin and bear it until the contract runs out and find a new provider.". I then found a link to contact Vodafone CEO and within an hour of emailing him, he responded, I have had an email from customer service and now a message left on my answer machine. It pays to contact the CEO directly. Not sure of the outcome as it is early days but fingers crossed.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Carmarthenshire Vodafone  
Do not use this Company, they are terrible, never before in my 66 years of life have I been so frustrated with any Company, they should not be allowed to trade.
I cancelled my contract after 1 week, now I am trying to get my money back, stay clear if you want something which works.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carrickfergus, Northern Ireland Vodafone  
If you are considering vodafone broadband, don't do it, just don't! On fibre 76 and recieve a max of 35 from time to time, the rest of the time shockingly lower. This is below my guaranteed speed and they simply do not care. They have concluded it is my copper wires and refuse to do anything about it as "its not our issue". Complete and utter farcical service. Pay more and get a better service with another provider. Never never had such issues with BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carshalton Vodafone  
Absolutely appalling service. Signed up last September (2019) all was well until January (2020) then the service went downhill. I was guaranteed a speed of 25Mps, mostly it was nowhere near that speed. It finally dropped to about 8 or 9 MBps at which point I raised a complaint. For almost 2 months I had to go through the routine of proving that it was not the connection inside my home that was the issue. Numerous times I had to disconnect everything from the internet and then switch off my router and re-connect everything. Only to show that the issue was not at my end. They finally resolved the issue in May by moving me to a less congested line (their explanation). All was well for ab out a month and then the speeds dropped again to around 8 or 9 Mbps. I telephoned to complain and refused to go through the process of disconnecting everything just to prove the issue was not at my end. I sent them screen shots of the speeds I was getting through a wired connection direct to the router. Their response was that they had checked the line and I was getting 40MBps sync speed, suggesting once again the issue was at my end. How could I get 40Mbps (this is the speed that is constantly displayed on their Broadband app even when the internet speed test was showing 8Mbps). How could I achieve that speed when the internet speed test was showing between 8 and 9 Mbps. There service is really bad and I would not touch them again. I have asked numerous times to be allowed to cancel my contract as they are not delivering any where near the speeds I am supposed to be guaranteed. Each time I ask to cancel they ignore my request. When the contract is up in September (2020) I will be moving to another supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Caverswall Vodafone  
I get the promised speed and there customer service live chat is quick and they are very helpful. Honestly only have a little issue with no billing info in the app and WiFi can never achieve max download speeds. Ethernet connection for my PC and Xbox is Perfect with no drop outs and never have issues with streaming videos regardess of the bandwidth. 4k never once buffered on YouTube. Honestly can't fault them
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cb98e Vodafone  
People tend to only write reviews when things go wrong & they want to moan, so I thought I'd make a point of writing a positive review if all went well.
Switched from a major broadband/TV supplier (cancelled the TV years ago). Struggled to find good reviews on any suppliers, so deicded to bite the bullet & go vodafone

Service: Fast & efficient. all done online, no complications. I never had to contact my old supplier.

Delivery: As they stated 3 working days before switch date chosen by me.

Instructions: Simple & clear. No IT degree required.
Installation: They asked new router gets installed in the morning & it should all be done by midnight, but I forgot.
Installed around 5pm...fully up & running in 10mins. Speed tested within an hour, just over the minimum they indicated.
Use their app to change router name & password...makes it much easier.

1 week later: No issues at all. Running at speed, 6 wifi items connected & 2 hard wires.

All at £18 less than was quoted for the same upgrade from old supplier.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Central Hertfordshire Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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