1,510 Customer Reviews over 38 pages
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- Location
- Margate
- Reviewing
- Vodafone
- Date
- 2023-08-15
- Comments
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Appalling company. Relative pays bill on time then receives email saying she's been cut off due to non payment. It happens every month. Never anyone at the end of the phone who can or will help, and most of them can't understand English. Worst company ever
- Location
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- Location
- glasgow
- Reviewing
- Vodafone
- Date
- 2023-08-14
- Comments
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Couldnt recommend less. Go with literally any other provider and save yourself the headache of dealing with their awful customer service. Signed up for broadband and received a confirmation email and contract. 2 weeks later still hadn't received a router as promised or a confirmation of when the engineer was coming. spent 2 hours with customer service which was totally unhelpful and told me my order didn't exist. kept saying I was giving them the wrong postcode when it was the postcode they confirmed in their own email. phone is useless- goes to an automated message then hangs up.
- Location
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- Location
- Abbey Wood
- Reviewing
- Vodafone
- Date
- 2023-08-13
- Comments
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After 2 appointment engineer and no visible improvement,we have to pray to have good weather as long as if is windy or bad weather the Vodafone broadband is become zero connection.Fibre cable is...only words,connection is ZERO.Bad weather is bad connection Internet.We pay bills to have Internet connection only when is GOOD WEATHER,when is windy and bad weather slow
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2023-08-12
- Comments
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Terrible company, poor customer service. I’ve had payment issues with them throughout the lifetime of my broadband. Since their communication with customers is so poor, I have no idea about what is going on with my account until I am disconnected and have to call them.
The final straw was when they permanently disconnected my service and sent me a text message 1 day before the disconnect saying ‘sorry to hear you are leaving us’ as if I had requested this. On calling them THREE TIMES and being told various things by different agents, on the third try I was told it was disconnected because they no longer offer the broadband tariff I was on a 23 month contract for, only fibre, which is not supported in my area. End of story, no reconnection, compensation, apology or anything. I was shocked and appalled that they would just leave a customer high and dry like that, not give enough warning for me to at least sort out alternative broadband and then being told various lies by their agents. Please do not fall in the same trap I did and avoid Vodafone at all costs. The broadband is sketchy and not that super fast anyway and you end up with price hikes every other month too. AVOID, AVOID, AVOID!
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2023-08-10
- Comments
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Since broadband was installed 3 months ago we have had next to no service, it drops out all the time. I have made numerous calls to Vodafone they keep getting me to reset it and after 24 hours it will be fine. Speak to different people each time half of them say they can't find the notes regarding my previous calls. My daughter was here last Friday, she is more tech minded and told the guy we needed somebody to come and check the line, he said City Fibre would contact us within 3 working days, that didn't happen. I rang Vodafone again yesterday, lady told me she could fix it and some of my equip was on 2.4G and some on 5G. I've only got 2 things on it. She would resolve it remotely and within 24 hours all would be good. Came in tonight, no Internet and now also no landline.... Another call to Vodafone, had to reset it AGAIN has told me it will be working in 24hours. Not holding my breath. Wish I had read the reviews. Would definitely not recommend Vodafone for broadband. Absolutely useless customer service. I am going to try and cancel my contract although that doesn't look very hopeful, how are they able to get away with it.....
- Location
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- Location
- North East England
- Reviewing
- Vodafone
- Date
- 2023-08-09
- Comments
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We had no issues with the actual internet service, our problem was customer services, they cut us off at the end of the 1st month, we called up and were told we hadn't paid our bill, we had set up a direct debit but Vodafone had messed it up, 3 days to re-connect, lots of apologies, assures us it won't happen again etc. End of month 2, internet goes off again, same problem, this time, reconnected in a day, apologised, etc, offered compensation.. end of month 3, cut us off again, I call up, usual apologies, I tell them I've had enough and intend to change provider, I work from home and need reliable internet. Call handler laughs at me and tells me I can't change supplier as I'm locked into an 18month contract.. I move to BT.. Vodafone pursue me for the balance of the contract, I object, explain my position. They sell the "debt" to various debt collection agencies, hounded for years, the last agency submit false paperwork and obtain a CCJ for non-payment by me and state Vodafone disconnected me for non payment.. the worst company I've ever had the displeasure of dealing with, completely hopeless and take no ownership of their in-ability to provide a service they are paid for..
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2023-07-28
- Comments
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Intermittent problems with both the line and the router. Works much better through a cable and my own wife discs (connected to a cable)
Customer services are truly terrible if you ever try and contact them.
If you need an engineer to visit then forget about the system. They don’t come when you ask, name their own day, don’t come on that day, don’t inform you and this you waste a day, and then bombard you will call centre calls days afterward to arrange another visit. And the cycle continues. I’m costing down the days left on my contract.
- Location
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- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2023-07-28
- Comments
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Absolutely terrible. I've had Plusnet and Sky broadband in this same property and never had any issues whatsoever, speed good, reliability etc all there. Been with Vodafone for a around 9 months now and it's just been shocking. Constant problems, connectivity randomly dropping, customer services refusing to do anythting about it becuase " their system shows everything is working" . . well sorry guys, i forgot that every app i have on laptop/phone/tv/tablet can ALL have the same problems at the same times and it's definitely not your crap service. I can't wait to move away from them to a decent and reputable provider. DO NOT USE
- Location
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- Location
- Swindon
- Reviewing
- Vodafone
- Date
- 2023-07-26
- Comments
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I took a 24 months broadband contract with vodafone at £35 per month after 10 months suddenly it went upto £40 per month. I am not lying connection is not stable. Goes offline time to time. I checked on it's official website and the same broadband plan is offered at £32 per month. Asked customer service about this. They say cpi or whatever price increase. My question is if they can increase price during the contract period why can't we leave? I wanted to cancel my contract but they told me I have to pay £219.
I just want to warn people that don't fall for their low price. Don't be relax just because you have fixed term contract. They can raise price before your contract period expires. And if you want to cancel your contract there comes your hefty exit fee like mine.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-07-26
- Comments
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After utterly useless customer service in getting a router delivered (several months, although they did compensate me), the broadband service has been excellent for the past 9 months. Zero downtime, and never any buffering even with multiple devices streaming HD. I don't know what's going on in the cases of others but I have had absolutely no issues with the performance.
- Location
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- Location
- Paignton
- Reviewing
- Vodafone
- Date
- 2023-07-26
- Comments
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Absolute worst company I've had the pleasure of dealing with. Customer service doesn't know what it's doing at all. Was promised full fibre. Promised an engineer that didn't turn up although I took the day off to see him. Next time he went to wrong address. Finally after a month and a half of waiting with no internet told me I couldn't have full fibre. Rubbish.
- Location
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- Location
- Worksop
- Reviewing
- Vodafone
- Date
- 2023-07-25
- Comments
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The worst experience I've ever had with wifi.
It has been down for a month and every time we phone up to get it switched back on, they say they're going to do it and then it never happens.
The customer service is just a never ending void of unanswered complaints. Each time we call we are back at square one. To top it all off, we have been offered no refund for the month we've gone without WIFI.
My work takes place from home and requires the internet, so my career has taken a hit due to Vodafone's lack of coherent customer service. We are seconds away from switching to something else, and would have done so long ago if they didn't lead us on with false promises that our problem is going to be fixed soon.
Total lack of humanity from this company. Go with BT.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-07-24
- Comments
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Customer service is really bad - asked for cancellation, told to await contract end. Then was asked to pay for another month, as Vodafone requires additional 30 days for cancellation purposes. Awful experience
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-07-23
- Location
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- Location
- Oxfordshire
- Reviewing
- Vodafone
- Date
- 2023-07-18
- Comments
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I signed up for Vodafone's 500MB fibre broadband deal. There was about a month's wait for the fibre-to-the-premises connection to be installed, but as soon as that was completed the connection was running and download speeds were up in the 480/490 MB region, and always well above the 250MB minimum performance guarantee.
Until the two week colling off period came to an end!
After two weeks, download speeds started to deteriorate and were at times as low as 50MB - one tenth of what I was paying to receive and one-fifth of the minimum guaranteed performance. Even using a LAN cable, rather than WiFi connection, made no difference.
Contact with Vodafone's so-called "customer service" team was an unpleasant experience. I was treated like and at one point inferred as being an idiot! They blamed the number of devices running from the router (TV, mobile deveices, PC, etc), whereas only a single device was in fact connected.
It was impossible to make any headway, and it appears I am left locked into the remaining 22 months of a contract where Vodafone is failing to deliver the service it is contracted to provide.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-07-13
- Comments
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Switched to Vodafone from Virgin. It's noticeably less reliable. Need to restart modem probably every other month. It's fairly OK for the price but I don't know would I extend beyond initial contract
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2023-07-12
- Comments
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Poor broadband signal all over our house. TV won't work. Customer service advised we buy a booster on Amazon.
- Location
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- Location
- Redhill . Surrey
- Reviewing
- Vodafone
- Date
- 2023-07-09
- Comments
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Wish I'd never changed my broadband to Vodafone. It's absolutely the worst choice I've ever made. So slow I could cook my lunch and still be waiting for my daily paper to download. I have no problems with my phone at all and never realised how bad Vodafone broadband is.
- Location
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- Location
- Uk
- Reviewing
- Vodafone
- Date
- 2023-07-03
- Comments
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Worst customer service, cut me off for not paying a bill, with no communications at all, 4 days BEFORE the bill was due, according to their own text!!!
Would not recommend.
- Location
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- Location
- South wales
- Reviewing
- Vodafone
- Date
- 2023-07-02
- Comments
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Ordered broadband contract then immediately cancelled after finding out their poor customer service.
It took a whole morning to actually cancel the service which made me realise I was doing the correct thing.
2 weeks later I received an email to say that my service was being connected at a certain date and my hub was to be sent out in 2 days. Another phone call to confirm that it was an error on their part.
Still got their hub in the post. It's going in the bin. Lucky escape
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2023-06-27
- Comments
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Customer service for installation non existant, CityFibre is contractor, Vodafone say have no control over them, not Vodafone problem for damage to my property,(their contractor)!! surly and incompetent installation team,damaged pipework, cable exposed above surface in garden,still trying to have issues resolved 3 months later, both Vodafone and CityFibre not interested, would not recommend, CityFibre shockingly poor quality, and using untrained kids to do installation work with absolutely no respect for customers property.
- Location
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- Location
- Blackpool
- Reviewing
- Vodafone
- Date
- 2023-06-21
- Comments
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33mb today it's supposed to be 50 +. Terrible trying to play x box online.
- Location
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- Location
- Oxfordshire
- Reviewing
- Vodafone
- Date
- 2023-06-19
- Comments
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I contracted to take Vodafone's Fibre 500 product for two years. For the first two weeks after it was installed, everything was fine. Download speeds were up around 490MB/second. Very soon after, however, I noticed that speeds had plummeted and now it is rare for speeds to get above 90 - 95 MB/second - well below Vodafone's minimum guaranteed speed.
I contacted Vodafone and the customer service advisor could not have been more condescending and insulting. They said there was no problem with my connection and the slow speeds were due to having too many devices connected via Wifi, such as TV, iPads and PC. Only two devices were connected, so the customer service advisor was talking nonsense! Even an ethernet connction from my PC into the rouiter was unable to improve download speeds, which remained in the high 90s MB/second.
I can work with the speeds delivered, but that's not the point! I am paying for up to 500 MB/second with a minimum speed guarantee of half that, whilst receiving less than 100MB/second. Vodafone doesn't care thgat it is breaching its own service guarantees.
I am stuck with Vodafone for another 22 months, but I won't be renewing mu contract with them unless they sort out the issues with my connection. I know that the infrastructure can deliver 500MB/second, because it was doing that for the first two weeks after installation. Coincidentally, two weeks is the "cooling off period" during which the contract can be cancelled without penalty... Sharp practice on Vodafone's part?
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-06-19
- Comments
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I recently had a terrible experience with Vodafone Fibre 500 Broadband. My service was down for 11 days, and I was never given a clear ETA for when it would be back up. I was told to reset my router numerous times, I was sent a new router but this did not fix the problem. After the fifth day and many, many calls I was eventually told that there was an outage that affected 8 other customers in my area. I was told to be patient, however, this was extremely difficult for me and my family due to living in an area with little to no cellular and 3G signal.
I made a complaint in writing to Vodafone, hoping that the issue would be prioritised. I explained that my partner and I work from home using Microsoft Teams and my family use streaming services such as Netflix, Disney, Prime, SKY, and PlayStation as well as CCTV, which we could not use.
I received a call from Proactive Support and was told that he would investigate and update me as a matter of urgency. The following day I received a call from a Wifi Xpert stating that they had logged a ticket with City Fibre, but there was no timeframe as to when they would receive any information or update regarding this issue.
Another couple of days passed and I decided enough was enough and wanted to cancel the contract. I was told that I would need to pay an early termination fee of £166 and I would have to give them 30 days' notice, which I was not prepared to pay.
The following day I received a call from a Vodafone senior engineer and was told that City Fibre had found a fault in the cabinet. At last, my service had returned.
The following day I contacted customer services for compensation, which I had been promised (but never given the amount). I was told that I would be given £9.33 per day as automatic compensation which wouldn't even cover the money we have lost during this ordeal.
I was then called by the agent from my complaint and he advised that the agent had misinformed me and that I would receive an automatic compensation of £5.83 per day. I was disgusted by this, so he advised me he could give me an extra £10 credit on my account as a goodwill gesture for the incorrect information and the issues I had experienced. I was absolutely disgraced by this and his attitude in resolving my complaint so I expressed my feelings however he was not interested.
I advise anyone who is considering using Vodafone Fibre Broadband to think twice. Their customer service is appalling, and they are unreliable. There are many other providers out there who offer a much better service.
Here are some of the things that Vodafone could have done to improve my experience:
Provide me with a more accurate ETA for when my service would be back up.
Offer me a temporary solution while my service was down, such as a second line or a free upgrade to a higher-speed plan.
waive the early termination fee and the 30-day notice period.
offer me more compensation for the inconvenience I experienced.
I hope that Vodafone will take my feedback into account and improve its customer service and support in the future.
- Location
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2023-06-19
- Comments
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Have a mobile contract with vodafone so thought I'd get the broadband which turned out to be an awful decision by me.
Internet is absolutely crap constantly dropping out sometimes it says it's on but the internet doesn't work.
I move to another room in the house and you'd have thought I'd have moved 5 doors down as the internet doesn't even work in my bathroom.
Please avoid this at all cost.
The price is cheap but the service is horrendous.
Pay more and go with someone like BT.
Unfortunately I'm stuck in a contract but as soon as it's up I'll never go back to them again I'll also be changing my mobile phone provider as well.
- Location
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- Location
- Sussex
- Reviewing
- Vodafone
- Date
- 2023-06-19
- Comments
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Absolute rubbish!! I’ve had their broadband for a month. It’s gone down three times. No broadband today and no customer service! I’m
Going back to BT
- Location
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- Location
- Wembley
- Reviewing
- Vodafone
- Date
- 2023-06-14
- Location
-
- Location
- Wembley
- Reviewing
- Vodafone
- Date
- 2023-06-14
- Location
-
- Location
- Midlands
- Reviewing
- Vodafone
- Date
- 2023-06-07
- Comments
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The big problem here is the very poor customer service. I've spent more than four hours on the phone and using their chat service and still haven't resolved the issues.
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2023-06-05
- Comments
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I decided to have my broadband and landline through you as I already had my mobile with Vodafone.
First problem, I was not at home when the engineers turned up which was the wrong day, first of all !!!! Then the day, they were supposed to have come it was cancelled. They gave a new date. Unfortunately I could not be there due to work commitments so my mother was there instead for the engineers. When they arrived, she asked if they can put the router box in the hallway next to the phone line. She was told that this was not possible and that it would need to go in the front room. She called me and said and told me what they said I then said try my bedroom where there is a phone port but apparently that was no good either. So it was set up in the front room where there was no phone line.
When I got home, I found out that unfortunately the pole across the way did not have fibre-optic so it was unable to connect to the Internet !! Why this was not checked first was beyond me ?? So I had to wait about six weeks for someone to come out and put fibre-optic into the pole across the way.
The engineers came into the house again, but I was at work, so I never spoke to them they only spoke to my mother.
Finally, everything was up and running, so I thought !!!! I don’t tend to use the landline and it was only due to the fact that the doctors had been trying to contact me and a friend on the landline. That I realised it wasn’t working. I spoke to someone on live chat who told me that I needed to use the telephone ports on the back of the hub router and plug it into the telephone. The problem with this, I don’t have a telephone line to plug it into as the nearest one is in the hallway which is nowhere near the router ? I don’t have one in the front room that is why I asked for the router to be put in the hallway.
So now I have a landline, I can’t use. Which is absolutely ridiculous because the engineers would’ve obviously noticed this when installing the router. The person on live chat was useless and just kept repeating the same thing to me, even though I kept saying the same thing back that I can’t do that.
To say, I am frustrated, would be a total understatement.
Also, when you send a complaint by email you expect a response. Vodafone have chosen to ignore.
- Location
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- Location
- Edgware
- Reviewing
- Vodafone
- Date
- 2023-05-30
- Comments
-
Literally the worst service, the worst provider, the worst everything. I cant count how many times I have been on the phone with them regarding their service, and subsequently refunds that were not processed. It is a horrendous company that make promises and provides no service whatsoever. AVOID getting broadband with them!
- Location
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- Location
- Ayrshire Scotland
- Reviewing
- Vodafone
- Date
- 2023-05-29
- Comments
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Vodafone is Worst broadband I’ve ever had in my home. Constantly cutting out and dropping signal. Then trying to get in touch with a human is just about impossible would not recommend to anyone. I cannot wait until the day this contract ends.
- Location
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- Location
- North Lincolnshire
- Reviewing
- Vodafone
- Date
- 2023-05-28
- Comments
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Not impressed ! Lost all broadband 36 hours ago came back briefly this afternoon and then lost again. Will be checking contract and moving to another provider ASAP
- Location
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- Location
- England
- Reviewing
- Vodafone
- Date
- 2023-05-28
- Comments
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Worst company we have ever dealt with. If you want unreliable broadband with no customer service then this is the company for you. The only way to speak to them is via webchat which is less than useless. Have they not realised yet that if the internet isnt working then a webchat isnt going to be much use to their customer. When you do get into a chat with an idiot at the other end they just repeat the same thing in a different way until you get fed up or disconnected
- Location
-
- Location
- Doncaster
- Reviewing
- Vodafone
- Date
- 2023-05-27
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-25
- Comments
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I have been on the phone for almost an hour without much luck.
All I needed was a QR Code so I could return the 2 routers.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-23
- Comments
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I have been on the phone with Vodafone technical for the past few weeks more than a few hours everyday and they finally gave up and referred me to a customer service team. I spoke to Sandra today and she explained how the fault is with me and not them even though I explained to her the fact that my mobile hotspot works fine for all of my devices and that I need an engineer to come have a look or a new router which she refused to assist me with and asked to take my complaint with ombudsman. I wish I could give them negative stars.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-11
- Comments
-
Absolutely appalling customer service from a recognised brand!
We scheduled an upgrade around 4 weeks ago with the new line and broadband to go live to 10th May. The date comes around we install the router and all the lights show but the internet is not working. We log on to the chat who say that it will be activated at midnight, which is ridiculous as we were told the changeover would not cause us any disruption.
Midnight comes - still no internet. I speak to the chat service again who say we need to wait 24-48hrs (this is a common phrase that Vodafone seem to use….) but they say it should be working in a couple of hours.
Couple of hours gone and I decide to call them instead. I get passed around a couple of times before I get to someone who explains that there is an issue with the line and they are checking with the tech team. It turns out that upgrade was put in incorrectly.
I get put through to the tech support who say that a new upgrade needs to be put in place and an engineer will need to come out - so puts me through to another gentleman who has no idea what is going on and thinks that I just want a new upgrade with no context. I ask him to put me back through to previous team.
On this call I am told that a new upgrade was not needed to be raised and in fact all they need to do is send an email to a team who will activate it in … you guessed it… 24-48hrs. With no way to fast track.
I work from home and this is disrupting my work, and it ridiculous in 2023 that you need to wait that long to get a service that should already be activated put in place.
I hope that through reading this complaint Vodafone will offer a way for me to fast track this.
For anybody considering Vodafone Broadband… don’t
- Location
-
- Location
- Preston
- Reviewing
- Vodafone
- Date
- 2023-05-09
- Comments
-
Broadband goes down every week! Very unreliable! Especially when it comes to working from home! Also, when we signed a contract, we were promised a tablet as a new customer. Never received it. Enquired four times, it was promised that it would be sent to us, but it was never received.
The worst broadband we have ever had!
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2023-05-06
- Comments
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Download: <2mbps
Upload: <9mbps
Installation for the internet was a day late, they compensated us with "a free permanent internet boost" but we ended up with internet that can barely download a 10gb game in one night, and internet that shuts down for a day every 2 or so months.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.