1,510 Customer Reviews over 151 pages
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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I joined vodafone having had a terrible experience with nowtv but that is another story ....swapped to vodafone and things are possibly worse ! I was promised when I signed up that I could keep my home phone no ( had it 30 yrs ) so no way could I remember another . Spoke to a very helpful uk call centre on joining ( they are ever so good when they want you to sign up ) . I was told I had to wait three weeks for connection ...fairly normal apparently . Connection day came and guess what they've issued another number . Spoke to the tech team ( call centre in India I think ) and was told they would sort in 24 hrs ....did they ? Course not . Phoned back and was told a minimum of ten days . However as an act of good will they wouldn't charge me for the home phone for those ten days .....errrr I should think not !! I'm not paying for what I haven't had . They are a frustrating joke . I shall leave within my cooling off period and return to sky with my tail between my legs .
- Location
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- Location
- Shreeve
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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The WORST ever. Ages to swap, 3MB only. Kept on hold for hours. I mean HOURS. Staff don't know what they're doing but try and be helpful. Promise of call backs never happened. manager escalation never happened. CANCELLED. Will complain to Ofcom. Bad router, failed 3 times in 2 months, had a new one that keeps stopping. Not happy at all
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2018-10-07
- Comments
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I switched from virgin media to Vodafone and it is a bad choice it took 5 weeks for connection and the connection is disgusting it made me lag on my PS4 games so bad my I had to turn my game off before a smash it and and YouTube videos don't work extremely well. I have too watch my videos at 480p and it's isn't a great experience NEVER EVER GO TO VODAFONE!!
- Location
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- Location
- Kendal
- Reviewing
- Vodafone
- Date
- 2018-10-06
- Comments
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Avoid!! No where near speed promised and instead of sorting just gave small discount for life of contract. Free gift had to claim in certain time then when filled in form at right time got no confirmation.
- Location
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-10-04
- Comments
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We came across from Sky after seeing a good offer.
We have had nothing but trouble with them throughout this year.
1. The customer service was abhorrent. Worse than talktalk, worse than any other company I have dealt with. I was lied to repeatedly about speeds and why they weren’t taking the money out of my account, they openly called me a liar despite me showing them proof I was correct. Not just once, for five consecutive months. I was cut off each month despite proving each time they were wrong. It is difficult to describe how atrocious their reps are until you deal with them.
2. The speed is quite good, I like the way you can increase the broadband towards certain devices on the mobile phone app, however the range on the router is transient at best an can be very poor just ten feet away.
3. Their much self praised router isn’t the worst I’ve seen but it isn’t the most reliable I have had. It can be very annoying to have the internet drop out randomly for a few seconds.
We have changed over to another company the day our contract ended. Helped by the fact they were charging us more per month than we should have been.
I will never use them for broadband again.
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2018-10-04
- Comments
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absolutely the worst internet i have ever seen. never had the speeds they say they offer, never had any solution from customer service.
- Location
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- Location
- london
- Reviewing
- Vodafone
- Date
- 2018-10-03
- Comments
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the absolute worst broadband I've ever had. Switched from Sky as was promised super fast broadband up to 40mb and never below 38mb - I never get this speed! They're supposed to refund you for every day that you dont get the speed you pay for and they make every excuse not to pay you and blame you for the speed? I live in a small flat and my son gets a better connection connecting to our neighbours in the next block of flats rather than our wifi box which is less than 5 metres from his room! DO NOT WASTE YOUR MONEY.
- Location
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- Location
- Newcastle upon Tyne we
- Reviewing
- Vodafone
- Date
- 2018-09-30
- Comments
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I switched from Plusnet over to Vodafone because of a cheap deal which turned out to be a big mistake. I've regularly had limited service and buffering compared to my service with Plusnet and By before then. Although they have apologised and given me 50gb to tether with whilst without service, nothing beats reliable broadband. I loose service most evenings even for just a few moments which is annoying to say the least. Think I'll be switching back to Plusnet.
- Location
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- Location
- Walsall
- Reviewing
- Vodafone
- Date
- 2018-09-29
- Comments
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No service, no customer service, waste of time. Do yourself a favour, don't bother
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-09-28
- Comments
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I changed from virgin to take up a 18 month contract
Big mistake. The service isn’t reliable most days. Customer service talk you through reboots which then show the full service only to drop off again later. Don’t sign up. I regret it and am stuck with a contract that doesn’t deliver
- Location
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