1,510 Customer Reviews over 38 pages
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- Location
- Dunoon scotland
- Reviewing
- Vodafone
- Date
- 2022-04-06
- Comments
-
Vodafone said our router would arrive on 23 3 22 but no sign of it . Lost 1 day of work . So they gave me another date and again no sign . So cancelled Vodafone broadband. Now noticed they taking money out of by bank account. Now to phone grrr
Grumpy John
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2020-05-17
- Comments
-
Constantly drops out and not the speed advertised. Worst thing though is that I signed up for a discount price for 18 months, and within 2 months they hiked the price by 10%! DOn't fall for their specilal offers. Thats just to tempt you in and they don't last the length of the contract.
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2018-01-06
- Comments
-
Decided to take out the broadband after being a mobile customer with Vodafone for 15 plus years, biggest mistake of my life, after being told i would not have to pay for the install I was charged the £118, after complaining and requesting a call I had with the call centre be listened back to prove what i had been told no one ever got back to me, 14 months later and a further 3 complaints not one of the Vodafone staff have been in contact to resolve this matter, hands dowm worst broadband provider i have ever had in over 10 years. Avoid at all costs!!
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2019-03-06
- Comments
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I switched to Vodafone from EE to pay less and soon came to regret it. I was supposed to get more speed but that didn't quite translate, and I had a couple of instance in which the line was off. That is nothing compared with what happened recently: without a reason, Vodafone assigned my phone line to another address and proceeded to cut my broadband connection without a word. It took six calls to their useless customer service to get them to "fix" the issue, which they didn't really, as all they could do was put together a new contract. This, without compensation or anything! I have never received such abysmal service.
- Location
-
- Location
- durham
- Reviewing
- Vodafone
- Date
- 2018-07-09
- Comments
-
Vodafone broadband not that good and no wonder they say if they don't get your guaranteed speed then you 15% off your bill reason is because they don't want you to leave and tech team was much use as a chocolate fireguard like bt and there corroded old technology lines what have been paid for over and over in ripoff line rental .Would I recommend these no as only getting the min speed which I don't know why they say on the stupid bt website btween 23mbps and 32mbps when you lucky to get min speed . ripoff Britain
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2017-12-09
- Comments
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Signed up to Vodafone Unlimited Fibre 76 and for the first few months it was fantastic, great speeds on both consoles connected, both phones and both tablets. However my speeds dropped about a week ago (was receiving 5mbps, my minimum should be 35mbps) with only one device connected. I have contacted there customer service about ten times now, including 3 phonecalls to the complaints line. 3 of the live chats were cut off, as were2 of the 3 calls. When I do eventually get through to someone all I get is "we will raise a ticket with the tech 2 team", who have already contacted me and said my internet is fine. They are also supposed to contact me back again within 3 days, I am now on my fourth day, and awaiting 3 different phonecalls from their customer service, all of which should have taken 3 days max. Again it has been like this for a week at least. Eight days to be precise.
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2020-03-17
- Comments
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Unfortunately, I am very disappointed with Vodafone. Inconsistent speeds very unreliable rubbish you spend most the time listening to outdated music on the phone for hours on end .
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2019-04-23
- Comments
-
Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. 3 dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. 3 times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless AND HOPELESS. Vodafone, never, EVER again. DO NOT SIGN UP
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2020-12-31
- Comments
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Transferred a year ago. Looking to move on asap.
My experience has been poor. Customer service inform uouabtheybwill check lines and get back to you in 7 days. They. Ever do and when you call them they have no details of your original issue. Happened more than 1p times. Internet slow, constant drop outs. Drops teams calls around 3pm every day. Unreliable. On plus side coverage when working is good in all rooms.
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2020-05-14
- Comments
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I'm paying more for a fibre broad band that's slower than my old copper line AND they permanantly lost my phone number
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2023-09-03
- Comments
-
I have copied a previous review as we are experiencing the sane issues instead of sending a new Router they have let me terminate my contract 6 months early,
As per other reviews on here. The WiFi router is absolute junk! The signal constantly drops out. The router has to be rebooted at least once a day and sometimes multiple times in order to regain a signal. When it works, it’s great! The problem is, it fails to work more than it does!
Customer service is an endless loop of being fobbed off. This issue has been going on for two months now. First I’m told an update didn’t install correctly, then I’m rod it’s a cache issue, then they reset the router, then it’s more updates! The excuses go on and on. I have requested a replacement or an envy - they won’t provide either. The latest response is, everything is ok from their side, so as far as they are concerned, there is no problem - even though I can’t connect to the internet! I was also told to run an Ethernet cable and use that instead!
The company is a joke. I’d like to know why ofcom are not taking them to task, as they are in breach of contract by failing to provide the service being paid for - and seem incapable of resolving the issue.
To cap it all, they couldn’t provide me with a copy of their complaints procedures. Only to say they have raised a complaint on my behalf! Utter and complete nonsense.
I will not be using them again.
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2023-12-27
- Comments
-
Doesn’t even cover the full house. And suddenly started charging me more the same time they sent me a stupid little cable which is supposed improve my wifi speed and reliability and ever since it was installed the wifi cuts out several times a day for 10-15mins each time, the online ai is useless and there’s no other easy to find links for customer care you have to go through the frustrating little ai that spits out Christmas jokes instead of answering questions or putting you through to an actual person. Absolute joke of a company
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2018-06-07
- Comments
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Shambolic service. promised speed not given.
Spent hours to resolve. Still ongoing.
- Location
-
- Location
- Durham, UK
- Reviewing
- Vodafone
- Date
- 2019-09-12
- Comments
-
AVOID AVOID AVOID. Unless you’re going to use your own router. The wireless router provided is incredibly substandard with the 2.4ghz download speed being under 2mbps. 5ghz is fast but the signal strength won’t reach upstairs in a modern, thin walled house. Through a Ethernet cable is perfect but who wants to use a cable these days!?
Broadband tech support takes over 30 minutes to answer and they basically try and fob you off with lies and even suggested that the router was old and I needed a new model. When I challenged why I was sent an ‘old router’ they said a new one had just being launched. I smell bull.
I ended up cancelling. Broadband was cut off earlier than they said leaving me without a connection for two weeks.
A truly awful experience and I will never go near Vodafone ever again.
- Location
-
- Location
- East Anglia
- Reviewing
- Vodafone
- Date
- 2020-02-16
- Comments
-
Vodafone broadband doesn’t get best reviews but it might be because people tend to leave a feedback when things go wrong. My experience was quite good and only marginally short from giving 5 stars.
1. Moving provides
Switch form TalkTalk was quite smooth but I had some issues with the activation which resulted in being without the internet for a day. It was handled well by the Vodafone customer service.
2. Customer service
Quite good from my experience. No long waiting times and all issues were resolved promptly.
3. Broadband speed
I am still within 10 days from switching so there are slight speed fluctuations. Initially the sync speed (from provider to the router) was 56 which wasn’t satisfactory considering my previous provider had around 76 almost all the time. I spoke to the Vodafone CS and they apparently fixed some minor problem which increased my sync speed to 66. It does seem like Vodafone tries to limit the speed for some reason. In general 66 is enough for my needs so that won’t persuade it further.
4. Broadband reliability
So far I had no any dropped connections and the line seems to be stable. For those having issues, try to split the network to 2.4GHz and 5GHz and change channels from automatic allocation to 11 for 2.4GHz and 44 for 5GHz network.
5. The App
This is the best Vodafone broadband feature in my opinion. Very versatile and has many options to control your network like scheduling, blocking particular devices, activating guest network etc.
Overall, I am satisfied with Vodafone broadband. Lower download speed and some hiccups during installation were the reasons for 4 stars rating. Price wise it’s a good deal, probably one of the best on the market at the moment. Be prepared to negotiate with CS if you want max speeds.
- Location
-
- Location
- East Anglia
- Reviewing
- Vodafone
- Date
- 2019-01-29
- Comments
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Ineffective customer service, incessant disconnections
- Location
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- Location
- east hampshire
- Reviewing
- Vodafone
- Date
- 2019-03-27
- Comments
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horrendous customer service, internet speed and they cant even keep the landline connected. despite 5 complaints and some very rude customer service advisors we are still no further forwards. they don't even reply to your written and emailed complaints!
they know its awful as they have stopped offering their service in out area but they are happy to make those of us who have their broadband and landline suffer
- Location
-
- Location
- East London
- Reviewing
- Vodafone
- Date
- 2018-07-29
- Comments
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Very poor customer service. Fibre broadband lag or drops or even disconnects for a while. Havent recieved service for 2 months and they could not fix the issue. Told them i would like to cancel and the advisor said either i pay £156 to leave the contract or the down time i had and paid those bills they will not refund. They just found a way to make money out of me. I would not recommend vodafone broadband. Rather go to talktalk, BT or plusnet.
- Location
-
- Location
- East Lothian
- Reviewing
- Vodafone
- Date
- 2022-05-21
- Comments
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Switching from Vodafone today. Have spent 12 months trying to get access to the online MyVodafone account, to manage my broadband, which their technical team refuse to help with as 'it is nothing to do with them'. This isn't me forgetting a password. I have been through the process of setting this up 5 times now and receive an email each time confirming my username and password. I then go to log in with those same details and get an error code saying that I can't access my account. Despite this nonsense lasting 12 months Vodafone won't help. Absolutely shocking customer service - please avoid at all costs.
- Location
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- Location
- East Midlands
- Reviewing
- Vodafone
- Date
- 2018-09-06
- Comments
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Swapped over to Vodafone Superfast 1 from EE Broadband yesterday. I didn't even have to tell EE i was leaving as Vodafone sorted everything out.
I didn't realise just how slow my old EE connection was until now. Now I can download On Demand programmes on Sky and be watching them within a minute instead of an hour.
I haven't rated the Customer Service as it's early days and I haven't had a reason to contact them.
So far I am very impressed and glad I made the change.
- Location
-
- Location
- East Mids
- Reviewing
- Vodafone
- Date
- 2021-02-25
- Comments
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Switched to them for Business Broadband and phone. Phone only would call (outbound) and would not accept calls (inbound). Support is abroad but non-existent and feels very "shady". They ask all sorts of unnecessary questions and perform unauthorised actions. I cancelled the contract but they uncancelled it without my knowledge! I will need to check there are no unauthorised financial transactions for years to come now. AVOID!!
- Location
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- Location
- East Sussex
- Reviewing
- Vodafone
- Date
- 2016-09-13
- Comments
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Awful, don't waste your time! We switched from BT to Vodafone after a good offer was emailed to me because I am a Vodafone mobile customer. After 2 weeks, I had still not received a router so I had to call up to find out what was going on. They offered to send another one out or I could go into a Vodafone store and pick it up, which I thought would be the best option to ensure I get it on time as my 'go live' date was now only a few days away. Went into Vodafone store to collect it only to find the staff in there could not authorise and activate the router. They had to call customer service and after waiting 30 minutes for them to get through to someone I walked out as I had wasted enough time with this already. I called up to cancel the deal as I was no longer interested in going with Vodafone after this. However a few days later I was still receiving emails and texts from Vodafone telling me my service will be activated soon! I phoned up yet again to establish if the service had been cancelled. They assured me it has however the next day I signed up with Plusnet and they sent me a message telling me they could not complete the order because Vodafone still have a stop on the line! Just unbelievable and really wish I had not gone with Vodafone. Needless to say, I will be also cancelling my vodafone mobile contract because of this.
- Location
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- Location
- East Tilbury
- Reviewing
- Vodafone
- Date
- 2020-07-29
- Comments
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One word be away from them. My internet was meant to be active on 8th of july. Engineer came and said can’t do because he is not multi skilled. So i thought can wait for more 2 days will someone came and everything will be sorted soon but no everyday i have to call them and hear only one thing till midnight it will be active. Its been 29th of july i m still waiting for my internet. Everytime new excuse. I will say just stay away from them. I have lost my whole business due to them can’t do anything without internet. If there was option i could give -5 stars.
- Location
-
- Location
- Edgware
- Reviewing
- Vodafone
- Date
- 2023-05-30
- Comments
-
Literally the worst service, the worst provider, the worst everything. I cant count how many times I have been on the phone with them regarding their service, and subsequently refunds that were not processed. It is a horrendous company that make promises and provides no service whatsoever. AVOID getting broadband with them!
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2021-09-25
- Comments
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Contract is for a max speed of 76: Current download speed is 2.1 and upload speed is1.2, which are regular occurrences. According to Vodafone this is"quite acceptable and there is nothing wrong with my service"
I've asked them to explain how this can be the case, but they tell me that everything is OK and there is nothing they can do.
Having put up with this service for abou three years there is something I can do, and have now done; I have signed up with a new supplier who I hope will give me the service that I am paying for.
Suggest that anyone thinking about Vodafone gives them ma wide berth. They aren't interested in sorting problems, and given their atrociously bad speeds and service, take money under false pretences!!!
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-09-18
- Comments
-
Vodafone Broadband = Cheap & Nasty:
1) Can't get full wi-fi coverage in a 2-bed flat
2) When do get signal, it will randomly cut out for no apparent reason
3) Lost broadband for 5+ days, no compo
Was previously a customer of Talk talk for 5 years, never had an issue.
Pay a bit more for another provider.
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2018-12-10
- Comments
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Waited 3 weeks for activation to only find out that the address was incorrect (it was the flat above who got disconnected from her internet as a result). They then had to do a complete new order with the ‘correct’address where I had to wait another 2 weeks, to only find out the address was wrong AGAIN. It was now a different block completely. I then finally find out that my address is not on the system and therefore had to cancel it altogether. 2 weeks later anf I am still waiting for my refund. Definitely do not recommend them and not wish for anyone to endure the anger and time I have had to with them.
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-04-22
- Comments
-
We signed up in late February, the installation was not great but the actual internet service was okay.
The main problem is that Vodafone have increased our price by 15%, a month after the service started. We can't leave without a penalty and they refuse to do anything about it. We feel completely ripped off.
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2020-12-12
- Comments
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The first couple of years Vodaphone appeared fine - until we came to move house. Then they either could not or would not do the simplest of tasks - even the ones they would agree on. And their complaints procedure seems to be in the stone ages.
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2024-01-12
- Comments
-
total crap, worst ever, cannot use a small laptop! only my mobbile bband, want to leave. DO NOT GET VODAFONE BBAND IT SHOULD BE BANNED !!!!! Customer NON service are worst too, owe me £5.80 a day since Sept as can't use my laptop!
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2019-01-30
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-07-13
- Comments
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Switched to Vodafone from Virgin. It's noticeably less reliable. Need to restart modem probably every other month. It's fairly OK for the price but I don't know would I extend beyond initial contract
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-09-29
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2024-02-20
- Comments
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Reading some reviews here I wonder if there are so many negative ones because people generally complain when something is bad, but if something is good they just accept it as normal. I moved from Virgin to Vodafone after new fibre cables were laid in my street. Virgin charged too much and prices were always going up without noticeable improvements. The Vodafone installation went smoothly and I basically got the speedy broadband that I had before, but cheaper. I'm working from home and know my broadband is good because if anyone in my team (all working from home) has speed problems, it's certainly not me. My 2 year contract ended recently, but I got the same good deal again for 2 years without quibbles. I have no complaints.
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2020-03-12
- Comments
-
You'll see something in common along all of the reviews for Vodafone.
It works completely fine during the day, then during peak hours, it goes downhill considerably, you're talking down to around <3Mbit,
There's obviously some sort of general network contention issue going on. Trying to get an answer out of Vodafone is impossible -- you'll be told braindead suggestions like changing the WiFi channel over and over again, even when you've told them these issues happen on a wired device. As much as their support team are friendly and try to help, they are restricted to a script or ordering out an Openreach engineer, who will likely tell you (and in my case even show) that there's nothing wrong with your line. There seems to be no way to reach someone who can actually tell you what's wrong.
If you want to see it for yourself, just search @vodafoneuk on Twitter during peak hours.
Just go somewhere else, anywhere else, that doesn't seem to have these core network issues. They are the cheapest, but they are cheapest for the reason.
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2022-06-29
- Comments
-
Bloody useless company!
I moved and ordered BB 3 weeks before, only to find out by myself a few days before it was due to be activated, that they cancelled it due to "Technical issue"! Spent hours on chat to find out what happened, the person didn't know! Given the first month free if I sign up again, so AGAIN after a week of ordering, I check MYSELF to find out they cancelled it AGAIN without telling me!
Useless chat person took over 40mins to actually tell me the reason this time, it was because I couldn't bring my old number with me and they tried to blame Open reach for the cancelation! It was not OR responsibility to tell me the order was cancelled, ffs!
I never thought I would be one of these people writing bad reviews about a company, but after being pissed around by them and wasting over 4hrs of my time on chats and ordering, I am so pissed off!
Never again am I going to use them for anything, I am going to cancel my mobile with them too.
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2022-04-01
- Comments
-
I joined Vodafone 3 weeks ago and have Vodafone Pro Broadband 900mbps and landline phone. My speed check gives me around 320mbps. My phone has been cutting out mid conversation and when streaming a film from my NAS type device I sometimes get the stream dropping. I tried VF chat this morning and found no agents available and was instructed to phone customer services which in turn were too busy and instructed to try chat. Why did I leave Virginmedia?
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2021-07-16
- Comments
-
Appalling. They cut us off without warning. We phoned, they said another company had taken the line (VB are required to give you notice if this has happened, so it might not have been true. Five months into a 24 month contract so we couldn't afford to leave even if we'd wanted to). Took five (working) days and ten hours of a combination of phone calls, and chat on their execrable app to restore own broadband connection. Their helpline drops calls, a lot, one of the 'help'ers phoned us back when this happens, two did not.
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2024-01-22
- Comments
-
Now throttling traffic at evenings
900 runs at 10.
Time to leave luckily contact up in 3 weeks
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-03-10
- Comments
-
Say they can supply superfast fibre in my area when actually, they cannot.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.